Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Companies.

Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

648 total complaints in the last 3 years.
222 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally inherited a timeshare from my father in 2017. In 2021, Westgate falsely claimed that I had to upgrade in order to fully enjoy my benefits. They pressured me into the upgrade using misleading promises, such as exaggerated ease of booking, an inflated number of available locations, and the false claim that the resorts were exclusive to owners. They also misrepresented the timeshare as a valuable asset and an income-generating opportunityneither of which is true.Despite paying for this timeshare, I am unable to book stays at most locations I request, making it a complete waste of money. I was also misled into believing certain properties (like the advertised ******** location) were available for owners when they are only for rent. With the total cost amounting to approximately $13,000 per stay, this is an outrageous scam.Additionally, I do not want this financial burden passed on to my children, but Westgate has locked me into a never-ending agreement. I should not be forced to pay for something I cannot use. This has caused me extreme frustration, and I feel trapped in an unnecessary expense.I am requesting that Westgate cancel my timeshare agreement and remove any financial obligations associated with it. I do not want this situation to impact my credit, but I refuse to continue paying for a deceptive and fraudulent product.
Business Response
Date: 04/07/2025
April 7, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** ****** (******)
Complaint ID # ******** Account # *********** *********

Dear *** *************************************** Resorts is in receipt of your correspondence regarding ****** ******* complaint.We thank you for the opportunity to respond.

************ first and foremost, regarding Ms. ******* claim that she was allegedly advised that the purchase of the timeshare interest would be a commercial investment opportunity, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations (AOR) document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to Ms. ******* which may have influenced her decision to purchase. Ms. ******* initials on the document show that she purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist her. Additionally, the Public Offering Statement (POS) discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

Additionally,with respect to Ms. ******* concern with availability for owners, we can confirm that owners do book from an owner-exclusive inventory pool. Moreover, please be advised that the original account was a conversion account, and as such, did not have access to all the available Westgate owner benefits that Ms. ****** can now enjoy.

As for the remainder of Ms. ******* concerns, please be advised that Westgate has previously addressed them, and our position remains as previously conveyed. For your convenience, you may find Westgates original response below for your review.

While we are appreciative of Ms. ******* concerns, Westgate is available to help. We encourage the consumer to reach out to our Contract Mediation Team at ************** to discuss possible options that may be available to her simply due to the delinquency of the account. In the interim, Westgates position is that Ms.******* contract is valid and enforceable.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** *.)

Sb/bp

November 4, 2024

******* ****** and ****** ****** (******)
*****************
***************

Email:****************************

RE:Account # *********** *********

Dear *** and Mrs. *******

We appreciate your continued patience while we reviewed and researched your correspondence. We apologize for our delay in response and for any inconvenience this may have caused. Rest assured your voices have been heard and a thorough review of your account was completed on multiple levels to ensure that the conclusion reached is as accurate as possible. You may find our response below.

First and foremost, we are saddened to read that you no longer wish to be owners with Westgate Resorts and that you have been unable to utilize your ownership as intended. Please know that we deeply value your relationship with Westgate and are committed to providing you with the highest level of service.

Regarding your claim that you were pushed to attend an update meeting, please know that,although we appreciate your attendance at these meetings, they are voluntary,and owners are never obligated to attend unless they accept gifting in exchange for their attendance. Additionally, regarding your claim that you were advised you would need to upgrade your ownership to receive the same benefits as a normal owner, this is a verbal allegation that cannot be validated.

With respect to your concerns about renting out your timeshare week, while this is an option available to you, it must be done at your discretion, as Westgate has no form of rental program to assist with this endeavor. This information is disclosed in the executed Acknowledgment of Representations document.

As for your concern regarding your contracted usage, please allow us to take this opportunity to briefly explain your ownership. Our records indicate that on November 26, 2021, you upgraded to an ALL-Season week in a Grand 4-Bedroom Lock Off Cabin Villa for use during the Even-numbered years, with the first occupancy in 2024, at Westgate *****************************************. Keep in mind that you purchased under the Floating Use Plan for reservations, wherein you do not own the use of a specific unit, but rather a certain unit type, based on availability. With a floating week, you are provided flexibility, based on availability, as you are not confined to one specific week. Therefore, you have the right to occupy your villa at your home resort during your current year and season of ownership without being charged additional fees. As reservations are based on availability, to improve the likelihood of securing desired travel dates, Westgate allows owners to book reservations up to eleven (11) months in advance of their travel dates.Additionally, as a benefit you are able to exchange your week to other locations; however, please keep in mind that exchanges are not contractual in nature.

Lastly,in regard to your concerns about ********************** (II),please be advised that you were enrolled in II on the day of sale and provided a complimentary 1-year upgrade to the Interval Gold program. We can confirm that, with II, you are able to exchange your week to thousands of destinations worldwide. However, we again ask you to understand that exchanges are not contractual, based on availability, and are subject to the terms of II. Additionally, continued membership with II is voluntary, not required to use your week as contracted, and is subject to IIs terms and conditions. As such, any concerns with your membership need to be addressed with II directly. They can be reached directly at **************.

***and Mrs. ******* at the conclusion of our research, Westgates position is that your contract is valid, and your request for cancellation is respectfully denied. While we are appreciative of your concerns, we are available to help.We encourage you to contact our Contract Mediation Team at ************** for further assistance. While they do not provide contract cancellation services, they are committed to helping you. They will explore options that may be available to you to assist you with bringing your account current.

Westgates commitment is to continue to provide quality vacations that are unrivaled within the timeshare industry. We value all of our owners and strive to exceed their expectations, and it is our hope that you will allow us to do that. If you have any other questions or concerns, please contact us through the email address provided below.

Respectfully,

Executive Team
Correspondence
Westgate Resorts
************************************************************************

Sb/ap
Attachment (Additional Copy) Acknowledgment of Representations
Customer Answer
Date: 04/16/2025

Complaint: 23067742

While we appreciate your acknowledgment and the time taken to outline your position, we must reiterate our concerns regarding the representations made at the time of sale. We recognize that the Acknowledgment of Representations (AOR) and Public Offering Statement (POS) are intended to protect the Developers interests, these documents do not negate the possibility that misleading assurances may have been made during the sales processespecially to a consumer who was relying in good faith on the information provided by your sales staff. The presence of such disclaimers does not absolve the Developer from responsibility if a pattern of misrepresentation is established.
Regarding your note that the account was a conversion account with limited benefits, we find it important to emphasize that this was not properly explained at the point of sale. We were under the impression that we were purchasing a fully featured ownership product. The subsequent realization that our usage rights were limited further compounded our frustration and sense of having been misled.

We understand that Westgate maintains its position on the enforceability of the contract. However, given the nature of the concerns raisedincluding potential misrepresentations and the consumers inability to derive the promised value from the productwe strongly encourage Westgate to reconsider its approach and work toward a more consumer-friendly resolution

Sincerely,

***** ******
Business Response
Date: 04/25/2025
April 25, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** ****** (******)
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ****** Geurins complaint.We thank you for the opportunity to respond.

Mr.********, first and foremost, please be advised that Westgate did not sell ********* the converted account. As for her concern regarding limited usage rights, please be advised that Westgate did not limit her contracted usage rights. However, Westgate does, as it is well within its rights to do, limit owner benefits which are non-contractual additional options offered to Westgate owners.

Ultimately,absent Ms. ****** providing supporting documentation that will negate what was agreed to and acknowledged by her signature on the day of sale, our position remains as previously set forth.

While we are appreciative of the consumers concerns, we remain available to help. We again encourage her to contact our Contract Mediation Team at ************** for further assistance with bringing her account up to date.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** *.)

Sb/acs
Initial Complaint
Date:03/14/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Westgate Resorts for dishonest and predatory business practices. During the sales presentation, my wife and I were pressured into purchasing a timeshare under false promises. The resort lied to us, claiming we could easily rent it out to make money if we didnt use it. When I tried to cancel within the 7-day window, I called both the sales representative and QA multiple times, but they never answered. Its clear this was intentional to prevent cancellations. We have now owned this timeshare for four years without ever using it, and I feel completely scammed. Westgate Resorts misled us, ignored my attempts to cancel, and trapped us in a fraudulent contract. I demand an immediate cancellation of this timeshare.
Business Response
Date: 04/03/2025
April 3, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* ******
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mr. ******* complaint.We thank you for the opportunity to respond.

Mr.********* while we regret to read of Mr. ******* feelings towards Westgate,please be advised that we have previously addressed numerous concerns for him, including requesting supporting documentation for the alleged attempts at cancellation. Westgate's position stands that full and fair disclosure of all purchase terms was provided on the day of sale, to Mr. ******* in accordance with all laws.Therefore, absent the supporting documentation to hold Mr. ******* cancellation claim evident, Westgate's position remains as previously conveyed,regardless of his usage. As such, we will be forwarding our original response to Mr. ******* via the email address on file, for further review.

For further assistance with his account, we ask that Mr. ****** please reach out to our *************************** at **************.

We thank you for the opportunity to be of service. Please be advised that any future inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/sp
Initial Complaint
Date:03/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See Attachment
Business Response
Date: 04/01/2025
April 1, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:**** ********* and ****** ******
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mr. ********* and Ms. ******* complaint. We thank you for the opportunity to respond.

Mr.********, please be advised that we have repeatedly addressed these concerns.With this, absent Mr. ********* and Ms. ****** providing supporting documentation to serve as evidence for their claims, our position remains unchanged, and the contract stands valid and enforceable. Further, please know we will be issuing copies of our previous responses to Mr. ********* and ********** via the email on file, for further review.

For further assistance with your account, we highly encourage you to reach out to our ***************************** at **************.

We thank you for the opportunity to be of service. Any further inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/am
Customer Answer
Date: 04/29/2025

Complaint: 23043928

I am rejecting this response because:
Consumer
Most Recent Message
Date Sent: 4/29/2025 3:12:34 PM
We didn't see this before, but please don't close the complaint. I have a response to Westgate. Also please include my email in all communication as me and **** are on the deed together: ***********************************
I am not happy. Below is your response to our complaint. We are aware you have addressed our concerns previously, but you are consistenlty undermining our experience and how we were lied to. I am NOT satisfied with the attention you have given our case. You are completely disregarding how we were manipulated. As a young newlywed couple, the sales team preyed on our emotions and told us we could make income off of renting it. They even specifically told us NOT to open our documents until we were back home. I guarantee they told us that so we would pass the "recission" period before we knew any better. I WOULD have cancelled this if I actually had the chance to look at how bad of a deal this was.
They lied to our faces and told us we were building a better future all while knowing they were actually ruining any chance we had for a future with this bad investment. I am tired of this. They took advantage of us because we were young and too excited about our honeymoon to know any better. They even lied about covering the closing costs. This is ridiculous, every aspect of this from the beginning has been a lie. And you keep giving me the same generic responses.
The whole reason we bought this was to have an investment for the future. We were told we could rent and make money and told we could sell it for more than we bought it for since this was such a great deal. The "proof" can be found online with these same timeshare being sold for literally ONE dollar. It is insane to think we would have signed this contract willingly unless we were lied to about how this process works.

****** ******

Business Response
Date: 05/08/2025
May 8, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: **** ********* and ****** ******
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding **** ********* and ****** ******* complaint.We thank you for the opportunity to respond.

First and foremost, we sincerely regret to read of Mr. ********* and Ms. ******* continued dissatisfaction with Westgates previous responses. We wish to reassure them that we are committed to providing them with the highest level of service, and we are sorry if they feel as though we have not met that standard.

That being said, we ask the consumers to understand that Westgate has previously addressed their concerns on multiple occasions, and their refusal to accept Westgates position does not change it.

We know it can be frustrating for Mr. ********* and Ms. ****** to learn their contract cannot be cancelled; however, we wish for them to know that we do want to help them. It is important to realize that our offer of assistance is something that provides them with additional resources, and our department referrals will provide help to the best of their abilities. As such, while we cannot control whether Mr. ********* and Ms. ****** accept our offer of help,we again encourage them to reach out to our Contract Mediation Team at ************** for further assistance regarding their ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** *.)

Sb/sp
Customer Answer
Date: 05/09/2025

Complaint: 23043928

Even though your position remains the same. Mine does as well. Your refusal to accept my request for cancellation does not change it.
I am not going to go away just because you refuse my demand. I know what you did was wrong. I was lied to and manipulated into buying this timeshare and I know it. Your sales **** lied about the investment and rental opportunities, they said the property was worth much more than I was paying, they offered a "discount" that turned out to be a total fabrication. They told me I could refinance it. And they specifically told me not to open my paperwork until I was home. Obviously they wanted to delay that so I wouldn't be able to cancel. This timeshare has been nothing but lies and your response is that you "already addressed our concerns"

Sincerely,

**** *********
Initial Complaint
Date:03/03/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Westgate Resorts,Im writing to express my dissatisfaction with the handling of my name change request as a new owner at Westgate Resorts. My experience has been frustrating, filled with misinformation & delays.Details:On 1/28/2025, I purchased a $10,000 timeshare & assured by ***** ****** that I could place the mortgage under my business name. He directed me to ******* from the financial ***** who confirmed I needed to complete an amendment & submit the docs.I followed ******** instructions & submitted the notarized docs.Since 2/6/2025, Ive received conflicting info, been ignored by ***** & faced delays. Despite being told the process would take no more than 10 days, I called multiple times on 2/24 & 2/25/2025 to check the status, only to receive unhelpful responses. This delay is highly inconvenient as I have a mortgage payment due on 2/26/2025.On 1/31/2025, I encountered unprofessional & rude behavior from Savitre, a *** from the name change ***** She dismissed my previous conversations, spoke condescendingly, & claimed I had not spoken with anyone in her ***** She also refused to provide the necessary docs until I made a payment, contradicting what I was previously told. Her attitude was unacceptable & added to my frustration.Impact: This mismanagement has caused financial stress & wasted my time. Compensation is warranted for the inconvenience & disrespect endured.Demands:1.Immediately process my name change request.2.Opt me out of sharing my info w/third-party, nonaffiliated companies.3.Provide written confirmation that my *************** will be under my business name as agreed.4.Apply the full amount of $348.78toward my mortgage balance when paid in full.5.Improve customer service training to prevent future miscommunication.If unresolved, I will escalate to authorities & pursue legal action. A written response within 7 days addressing my concerns & confirming corrective actions is expected.Sincerely, ******** ******
Business Response
Date: 05/05/2025
May 5, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ******** ******
Complaint # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ******** Walkers complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that our records indicate that following the submission of this complaint, Westgate was in contact with Mr. ****** and was able to address his concerns and provide a resolution accordingly. As such,this will act as Westgates response.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** *.)

Sb/am
Customer Answer
Date: 05/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******
Initial Complaint
Date:02/27/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint regarding deceptive sales practices and financial burden caused by my interaction with this company. During the sales process, I was assured that I could immediately book and use my timeshare, but I was forced to wait nearly a year before it became available. The salesperson promised assistance but never answered any calls. I was led to believe that the resorts were exclusive to owners and that the timeshare was a valuable asset, even sold as an income-producing opportunity through rentals. However, I later discovered that the timeshare is often sold on **** for as little as $1.The cost of the timeshare, including monthly payments and maintenance fees, is around $8,500 per stay. This has become a financial strain, taking away from more important priorities. I also do not want my children to inherit this burden. I no longer wish to continue doing business with this company, as their practices are unethical, and I feel misled.When trying to book a vacation, I was told I could use it in two months, but the reality was I had to wait a full year. I made a $5,000 down payment and have paid nearly $580 a month for a year, plus maintenance fees. I recently booked a vacation, but given the circumstances, I decided to cancel it. This decision makes it clear that it doesnt make financial sense to continue with the timeshare, especially as I could have booked a similar vacation for a lower price independently. Additionally, I am in the process of buying a house, and Im concerned about the impact this timeshare has on my credit.
Business Response
Date: 04/08/2025
April 8, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:****** *****
Complaint ID # ******** - Account #*********** - CS0499432

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

We regret to read of any perceived lack of response and financial concerns ******** may have experienced; however, please be aware that we previously addressed the majority of her concerns and our position on those matters remains unchanged. As we have previously advised, full and fair disclosure of all purchase terms, including the financial obligations associated with the purchase, was provided to Ms. ***** at the time of sale. With his, the contract stands valid and enforceable.

For further assistance with her account, we highly encourage Ms. ***** to reach out to our ***************************** at **************. Please keep in mind that these referrals do not offer cancellation services, nor will provide a divergent response.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/bp
Customer Answer
Date: 04/16/2025

Complaint: 22998704

Thank you for your response, but we must firmly and respectfully disagree with Westgates position. While we acknowledge that documents were presented at the time of sale, we do not believe the terms were communicated with the clarity and transparency required for us to make an informed and voluntary decision. The high-pressure environment and lack of clear explanation created confusion, and we do not believe that consent given under those conditions can be considered fully informed or fair.

Our concerns have not been resolved, despite continued attempts to seek help. Repeating that the contract is enforceable, without genuinely acknowledging the circumstances under which it was signed, does not address the core issue. We are not interested in referrals, mediation, or a restatement of policies that have already failed to support us.

We are requesting a full and immediate cancellation of the contract. We are not seeking negotiation, partial remedies, or further deflection. We expect Westgate to take responsibility for the experience weve had and to release us from a contract that was entered into under misleading and pressured circumstances. We ask that this matter be resolved promptly, and that confirmation of cancellation be provided in writing without further delay.

Sincerely,

****** *****
Business Response
Date: 04/24/2025
April 24, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:****** *****
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

Mr.********, we apologize if Ms. ***** felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, she was never obligated to remain past the agreed-upon time to receive any incentive or to purchase a timeshare. As the consumer, Ms. ***** has the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken, or refrain from purchasing if her concerns are not addressed to her satisfaction.

Furthermore,while Ms. ***** is entitled to her own position and opinion, this in no way changes the fact that full and fair disclosure was provided on the day of sale,and, contrary to Ms. ****** belief, it is not required to be verbal.Ultimately, the contract, as written, remains valid and enforceable.

While Westgate is unable to control whether Ms. ***** chooses to accept our offer of help, we again reach out to assist her. For further assistance with her account, we ask that Ms. ***** please contact our ***************************** at **************.

We thank you for the opportunity to be of service. Please be advised that any inquiry of a similar nature will be met with the same response moving forward.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/sp
Initial Complaint
Date:02/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Westgate Resorts regarding an account that is inaccurately reporting on my credit file. The account in question, ***********, is being reported as a joint account, but I have never had any financial relationship or account with this company. Not only is this account fraudulent and not mine, but the information being reported is also inaccurate and does not align with **** regulations. This false reporting is negatively impacting my credit profile and causing undue financial and emotional distress. I am demanding that Westgate Resorts immediately remove this account from my credit report. If this matter is not resolved promptly, I will have no choice but to exercise my consumer rights and escalate this situation for false and misleading credit reporting, as well as violations of my consumer rights under the Fair Credit Reporting Act (FCRA). I am aware that each violation constitutes up to $1000 for statutory damages. I request written confirmation once this inaccurate account has been removed.
Business Response
Date: 03/25/2025
March 25, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******** **********
Complaint ID # ********- Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mr. *********** complaint. We thank you for the opportunity to respond.

Please allow us to clarify that the previous dispute, which was recently submitted by ************* through **********, wholly contradicts the allegations presented as it not only acknowledges the account in question by claiming to have "closed it", but further claims that Mr. ********** was a victim of a natural disaster. While that dispute did in fact uncover an error, it was corrected to report, not that Mr. ********** was over 120 days past due, but that he was over 180 days past due.

Ultimately,Westgates position stands that the contract, as well as the corrected credit reporting, is valid and enforceable.

For further assistance with his account, we highly encourage Mr. ********** to reach out to our ***************************** at **************.Please keep in mind that these referrals will not provide an inconsistent response.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/bp
Initial Complaint
Date:02/19/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are writing to demand the immediate cancellation of our timeshare contract with Westgate Resorts. We purchased our timeshare in Orlando, ** in 2001, and over the years, it has become an overwhelming burden. The promises made during the sales presentations were consistently misleading and false. We were sold the idea of flexible booking, great vacation locations, and cost-saving opportunities, but in reality, booking was consistently difficult, with fees rising each year and no availability at our preferred locations. Despite numerous attempts to use our timeshare, we were left frustrated and unable to make use of it as intended. We feel we have been misled, and our situation has only become more difficult over time. With our children growing older and the timeshare proving to be financially unsustainable, we can no longer remain owners of this property. We demand the immediate cancellation of our contract and a refund for any money we are entitled to.
Business Response
Date: 03/05/2025
March 5, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* ******
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that we have addressed Ms. ****** concerns previously, including those presented in her complaint to the Better Business Bureau; as such, Westgate position on this matter remains unchanged, and the contract remains as valid and enforceable. Nonetheless, should Ms. ****** have documentation to support her claims of hardship, we highly encourage her to reach out to our **************************** at **************,for a hardship assistance application. Ms. ****** choice to accept our offer of assistance or not is simply at her discretion.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/am
Customer Answer
Date: 03/14/2025

Complaint: 22961708

I am rejecting this response because: please see attached letter

Sincerely,

******* ******
Business Response
Date: 03/27/2025
March 27, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* ******
Complaint ID # #******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

While we regret to read of Ms. ****** refusal to accept our position on these matters, we have repeatedly extended assistance options, such as hardship assistance, and her decision to not proceed with these options is solely ********* prerogative. Ultimately, as the mandatory rescission period for cancellation has passed, the contract stands valid and, absent documentation being provided by Ms. ****** that supports wrongdoing on Westgate's part, will remain so regardless of the escalation path chosen.

For further assistance with her account, we ask that Ms. ****** please reach out to our ***************************** at **************.

We thank you for the opportunity to be of service. Please be advised that any further inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/sp
Initial Complaint
Date:02/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wife and I purchased and canceled with less than 24 hours so we hope . We stayed at the Westgate ************************************** everything was great until we went back to the preview office and informed them we would like to cancel with in the terms of the signed contract. The closing officers acted like this was a first for them . Possibly could be but Im not buying it . It was around 930 so I could have possibly caught them off guard. I was told I would be helper at 10 when the person came in . I sat and waited in the closing officers office area until someone from the Florida headquarters office actually talked with me and told me just to wait and someone will be with me . That was very nice of him . We get into the closing office and tell the officer we wish to cancel per signed contract cancellation . We got another sales pitch and we told them no we are canceling. We had wrote a letter in the office in front of the closing person . He took the paper letter back along with the gifts we received ( back pack, tablet, and other papers) we returned with the letter stamped and basically said when others get here today you will get a call and it should be good . I received a call from my original closing officer with basically another sales pitch. We informed him no we want to cancel and get our money back . He informed me they needed the signed handwritten letter . At that point we have already traveled back home and was halfway home. He said a photo should be good . We sent the photo and I had to contact him for an update on the cancellation. All I would like is an actual confirmation that in fact it has been canceled and processed and timely payment of funds received by the company. Per the cancellation policy on the signed contract. Other than that we did enjoy our time at the resort.
Business Response
Date: 03/05/2025
March 5, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** ****
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ****** **** complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that the Mr. **** account has been cancelled and refunded per his request.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** ****************
Customer Answer
Date: 03/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:02/14/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Westgate Resorts regarding my ongoing issues with my timeshare contract. My sister and I purchased a unit at the ************ property in 2006 with promises of excellent trading power and a flexible vacation experience. However, over the years, we have experienced numerous unfulfilled promises, misleading sales tactics, and an overall lack of value in the timeshare.Despite initially being told the timeshare would allow us to trade for various locations worldwide, we were unable to use it outside of ********* and could not afford the additional costs to book elsewhere. Sales representatives, including *****, repeatedly assured us that upgrading to The Westgate ************** would improve our trading power and offer lucrative opportunities for renting out our unit, but this was never the case. The promised services from Westgate *************** and the Travel Partner Program were similarly misrepresented, and I was bombarded with harassing calls even after requesting to be removed from their contact ******* addition, multiple upgrades over the years left us in a worse position. The units we purchased were not as promised, and our ability to trade, rent, or even book the unit for personal use became increasingly limited. I have repeatedly tried to resolve these issues, but each time, the resort provided no satisfactory solution. On my most recent visit in 2020, I was misled by a sales pitch that promised me a better deal, only for them to later admit they had made a mistake with the terms. The constant pressure, misleading information, and inadequate customer service have left me extremely dissatisfied with my experience.I am now paying for a timeshare that I can neither use nor rent out as promised, and my attempts to resolve this matter have been unsuccessful. I request that my debt with Westgate be canceled, and that I receive a full refund for the payments I have made thus far.
Business Response
Date: 04/04/2025
April 4, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:*** Savage *****
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

For us to better address Ms. ****** concerns, and for privacy reasons, please know that we will be sending a full response to her concerns to the email address on file.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/am
Customer Answer
Date: 04/08/2025

Complaint: 22942956

I am rejecting this response because while you have reiterated the validity of my contract and the benefits you believe I should be receiving, it remains clear that the promises made to me at the time of my purchase have not been met. The assurances I was given regarding the flexibility of trading my timeshare for vacations worldwide, the opportunity to generate significant income by renting out the unit, and the potential for cruises have proven to be, at best, exaggerated claims. These offerings were central to my decision to purchase, and yet they have consistently fallen short of expectations.
Furthermore, I am still facing ongoing issues that have made my ownership experience extremely frustrating. The difficulty of booking reservations, the challenge of exchanging my unit, and the relentless pressure to upgrade have left me feeling not only misled but also trapped in a system that I no longer find beneficial or sustainable. To make matters worse, attempts to sell my unit have proven futile, and I am left with an asset that offers no value. The fact that you continue to defend the contracts terms in the face of these undeniable issues is troubling.
While I acknowledge that you have made efforts to address these concerns in the past, I believe these efforts have been insufficient and far removed from a meaningful resolution. I am not looking for a generic response that defends your company's position but rather a genuine solution that acknowledges the reality of my experience. The financial burden and lack of service or value I have endured are overwhelming, and I am beyond frustrated with the lack of progress in finding a fair resolution.
I urge you to reconsider my case and take a more honest, transparent, and customer-focused approach to addressing my situation. I am no longer willing to accept empty reassurances. A resolution that reflects the reality of my experience is not just desirableit is essential.

Sincerely,

*** ******-*****
Business Response
Date: 04/17/2025
April 17, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:*** Savage *****
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

We apologize if Ms. ***** felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, she was never obligated to remain past the agreed-upon time to receive any incentive or to purchase a timeshare. As the consumer, Ms. ***** has the right to inform the sales staff or closing officer of any discomfort to ensure proper action is taken, or refrain from purchasing if her concerns are not addressed to her satisfaction.

Please allow us to reiterate that, regarding international travel and cruises, each of the programs Ms. ***** is inquiring about does in fact exist and Westgate owners have absolutely participated in both these things by way of exchanges as well as discounted direct purchases. As previously advised, any concern with ********************** (II) or Westgate Cruise & Travel Collection (WGCTC) needs to be directed to them as they are external third-party companies. You may contact II at ************** or WGCTC at **************.

Ultimately,please be advised that, whether Ms. ***** chooses to accept our position or not, the fact remains that we have addressed her concerns. Absent supporting documentation of wrongdoing on Westgate's part, Westgate is in no way required to offer resolution of any type. As such, our position remains that the contract is valid and enforceable.

While Westgate is unable to control whether Ms. ***** chooses to accept our offer of help, we again reach out to assist her. For further assistance with her account, we ask that Ms. ***** please reach out to our ***************************** at **************.

We thank you for the opportunity to be of service. Any further inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/sp
Customer Answer
Date: 04/18/2025

Complaint: 22942956

I am rejecting this response because: Thank you for your response regarding the concerns Ive raised about my timeshare experience with Westgate Resorts. While I appreciate your acknowledgment of the situation, I must respectfully disagree with your characterization of the matter as addressed. My intention in reaching out was not to dispute the existence of third-party programs or reiterate the basic terms of the contract, but to highlight a long pattern of misleading sales practices and unfulfilled promises that have made this ownership both financially and emotionally burdensome.
From the beginning, I was assured that my purchase would provide me with meaningful travel flexibility and valuesomething that, unfortunately, has never come to fruition. The ability to travel internationally or utilize the unit for rentals was central to my decision to purchase and later to upgrade multiple times. Yet, each time I tried to use those promised services, I encountered barriers, hidden fees, or discovered that what had been sold to me didnt match reality. The fact that these programs exist in name does not address the issue that they were grossly misrepresented during the sales presentations.
Your letter also suggests that I had the option to speak up or leave during a presentation if I felt pressured. But the reality is that these sessions are designed to wear down guests with extended pitches, urgency tactics, and layers of confusing information. At no point did I feel that backing out was a genuine option without risking financial loss or forfeiting promised incentives. The experience I endured during my most recent visit in 2020where I was led to sign under terms that were later walked backperfectly illustrates the kind of manipulation I have faced over the years.
I have made good faith efforts to resolve these issues directly with Westgate on several occasions. Unfortunately, those efforts have led only to more frustration. I am not seeking to assign blame without reasonI am simply asking for accountability in light of a long history of broken promises and misleading information. I remain burdened by a contract that has not delivered what was promised, despite years of payments and upgrades based on assurances from your sales team.
I respectfully request again that my debt with Westgate be forgiven and that I receive a refund for the payments made under false pretenses. I want to close this chapter with fairness and dignity, and I sincerely hope Westgate is willing to do the same.
Thank you for your time and consideration. I hope we can reach a resolution that reflects not just the technicalities of a contract, but the experience of a long-time customer who trusted your promises in good faith.

Sincerely,

*** ******-*****
Initial Complaint
Date:02/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally file a complaint against Westgate Resorts for their misleading sales practices and failure to honor my request for timeshare contract cancellation. Despite my numerous attempts to address the issue directly with the resort, I have not received an acceptable resolution, and I remain highly dissatisfied with how my case has been handled.During the initial sales presentation, I was subjected to high-pressure tactics that made it nearly impossible to make an informed and calm decision. The sales environment was intentionally stressful, and I was misled about key aspects of the timeshare, including the availability of specific accommodations I was promised. The Floating Use Plan and the memberships with ********************** and ***** were presented as essential components of the ownership benefits, when, in reality, they were voluntary and not fully explained. This misrepresentation, along with the confusion regarding availability, has left me frustrated and feeling deceived.Furthermore, the signing process was rushed and unclear, and I was not provided with sufficient information to fully understand the long-term obligations I was entering into.Westgates response to my cancellation request continues to be dismissive and does not adequately address the core issues I have raised. I feel that my rights as a consumer have been disregarded, and my request for a fair resolution has been ignored.I am requesting the immediate cancellation of my timeshare contract and a release from any further obligations. I hope that the Better Business Bureau can assist in resolving this matter promptly and ensure that other consumers do not experience similar issues with Westgate Resorts..Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.
Business Response
Date: 02/25/2025
February 25, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* *******
       Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ******** complaint.We thank you for the opportunity to respond.

While we respect Ms. ******** feelings, this in no way negates the fact that Westgate has fully addressed her concerns. As such, our position remains unchanged. As previously advised, Ms. ******* was always within her rights, as the consumer, to end the presentation at any point and for any reason,especially if she felt stressed or uncomfortable in any way. Additionally, we can confirm that full and fair disclosure of all purchase terms was provided to Ms. ******** including that any travel through ********************** and Westgate Cruise & Travel Collection is strictly voluntary.Please know that we will be issuing a copy of each of the Incidental Benefit Acknowledgment and Disclosure Statements to Ms. ******** via the email on file, for further review.

Ultimately,absent Ms. ******* providing documentation of wrongdoing for further review,there is no requirement that Westgate offers her resolution in these matters. With this, Westgate's position remains that the contract is valid and enforceable.  Nonetheless, while Westgate is unable to control whether Ms. ******* chooses to accept our offer of help, we again reach out to assist her. For further assistance with her account, we highly encourage ********** to contact our *************************** at **************.

We thank you for the opportunity to be of service. Please be advised that any further inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/sp
Customer Answer
Date: 03/11/2025

Complaint: 22938210

I am rejecting this response because:

Sincerely,

******* *******
Customer Answer
Date: 03/13/2025
I am denying their response to my complaint about Westgate Resorts. While I appreciate their acknowledgment of my concerns, I must respectfully disagree with several points in their response and reiterate the seriousness of my complaint.
First, while it is true that I had the option to end the sales presentation at any time, the reality is that the environment was overwhelmingly stressful, and I was not in a position to make a clear, informed decision. The high-pressure tactics employed during the presentation made it extremely difficult to evaluate the terms of the contract thoroughly. They make it seem like you need to sign that day and if you leave your offer will expire. Additionally, I was misled about the essential benefits of the timeshare, particularly with regard to the Floating Use Plan and the memberships with ********************** and Westgate Cruise & Travel Collection. These were presented as integral to the timeshares value, yet, as they have acknowledged, they are actually voluntary and not fully explained. I feel that this lack of clarity misrepresented the true nature of the offer and misled me into making a decision that was not in my best interest.
Furthermore, the rushed signing process and the lack of adequate information provided at the time left me without a clear understanding of the long-term commitments I was entering into. This is a crucial issue that has yet to be addressed satisfactorily in your response. My concerns are not simply about the technicalities of the sale but also about the way I was treated as a consumer. It is not just about my rights as a customer being disregarded, but also about how Westgate Resorts handled the entire experience. I understand that Westgate has made offers to help with my account, but these offers do not address the underlying issues or the deceptive nature of the sales process. I continue to request the immediate cancellation of my timeshare contract, as I do not feel that the terms of the agreement were fairly or transparently presented. I remain dissatisfied with your response, and I hope that you will take these concerns seriously and work toward a more appropriate resolution. Thank you for your time and attention. I look forward to hearing from you soon.
Business Response
Date: 03/28/2025
March 28, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ******* *******
       Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ******* ******** complaint.We thank you for the opportunity to respond.

Mr. ********, first and foremost, we sincerely apologize if Ms. ******* felt uncomfortable or pressured during the presentation she attended. Please be advised the inventory being offered during the presentations is considered live inventory. Because the properties and units available can and do change depending on what is sold, the representative may have expressed some urgency, but we wish for Ms. ******* to know she was under no obligation to purchase the product or services offered. That being said, Westgates position remains that as the consumer, the final decision to stay at the presentation and ultimately purchase was always hers. Further, by Ms. ******** own admission, she acknowledges that she was well within her rights to have left had she felt uncomfortable in any way. Notwithstanding this, full disclosure of exactly what Ms. ******* was contracting was provided on the day of sale, in addition to her being provided a state-mandated rescission period in which she could have chosen to change her mind for any reason whatsoever, including due to feeling stressed or pressured as she claims.

As for Ms. ******** continued feelings about ********************** and Westgate Cruise & Travel Collection, we have presented our position as well as documentation executed by Ms. ******* that clearly and concisely clarifies the relationship with Westgate. The consumers claim regarding the long-term commitment is unwarranted as she executed a Warranty Deed which is indicative of a deeded real estate transaction that is reasonably understood to be perpetual unless the title changes hands in some manner.

Ultimately, while Ms. ******* is entitled to her opinion, Westgates position remains that absent documentation of wrongdoing on Westgates part, her contract is valid and enforceable. While we are appreciative of her concerns, Westgate remains available to help. While we cannot control whether Ms. ******* accepts our offer of help, we again encourage her to reach out to our **************** Team at ************** for further assistance regarding her ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
*********************************************************************************************************************************** (Attn: ****** *.)

Sb/sp
Customer Answer
Date: 03/31/2025

Complaint: 22938210

I am rejecting this response because:

Sincerely,

******* *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Central Florida Investments, Inc. is NOT a BBB Accredited Business.