Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Westgate Resorts, LTD

  915 Westgate Resort Road Gatlinburg, TN 37738

• 

  Westgate Myrtle Beach, LLC

  415 S Ocean Blvd Myrtle Beach, SC 29577-4053

• 

  Westgate Branson Woods

  750 Emerald Pointe Dr Hollister, MO 65672

• 

  Westgate Resorts LTD

  3534 E Sunshine STE K Springfield, MO 65807

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/29/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Westgate is the worst timeshare to ever own with. They are refusing to work with me at all in closing out my account! The last lady that I spoke to there was super unhelpful and could not answer most of my questions. All she wanted to talk about was setting up a payment plans or the fact that I would have to sell it on my own. I am disgusted with the fact that this company is so unwilling to work with its members ESPECIALLY when they have stated that they are going through certain hardships. I am not willing nor able to pay this timeshare and I stressed that to person on the phone but they could really care less. This company stands behind the lies that were told to me during my presentation! However they were not there for what Johanna M**** stated to me and this person told whatever lie that was needed to make a sale. They trick you as the only thing that they are reviewing is the signing of the paperwork, not the salespitch. My rep told me to contact them when I needed help with anything and they would be there to guide me. They gave me a false sense of security on purpose. Yet they were never truly there to help me at all. Why would they need to be right? They made their sale and took me as a Westgate's hostage. I am DONE with these cruel games that this company plays. Something needs to be done with how this timeshare lies day in and day out to people! I want my timeshare closed. I hope that in reaching out to the BBB that my voice can be heard, that help will be given, and that others can be made aware of how horrible Westagate truly is as it is nothing more than a wolf in sheep's clothing.
  

  Business Response

  Date: 11/16/2022

  Business Response /* (1000, 9, 2022/10/21) */
  October 21, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ************
  Case # ******** / Account # *********** / Westgate Case # *********
  
  Dear Mr.*********,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. ******s complaint. We thank you for the opportunity to respond.
  
  First and foremost, we were disheartened to read of the hardships Ms. Lewis may be experiencing. She is a valued member of the Westgate community, and we always hope to assist our owners to the best of our abilities. We were also saddened to read that she feels as if she has not received the quality customer service we pride ourselves on providing our owners with. Nonetheless, we thank her for her feedback and are grateful for the opportunity to improve.
  
  We would like to clarify for the consumer that the offer to set up a payment plan for her past-due balance was an offer of assistance. While we understand that she does not agree with our responses, we have addressed her concerns, and her account will not be cancelled absent documentation that warrants cancellation.
  
  Mr.*********, our position remains that Ms. ******s contract is valid and enforceable. Her decision to stop paying does not negate the financial or contractual obligations she has to her purchase. If she requires further assistance, we encourage her to contact our Account Services Department at 1-888-999-0101 to avoid continuing collection activity.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am

• Initial Complaint

  Date:08/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We;******** &*************** purchased timeshare from Westgate Vacation Villa on August 13,2022,while on vacation. We felt this was an opportunity we knew we we could not afford, But thought we could fit into our budgets. Now that we have taken the time to properly analyze our financial situation, we realized this is an investment we can't afford. We were rushed through the presentation when trying to asked clarifying questions to the sales agent and was told not to ask notary any questions(Isabella G**** ************)any questions, when we entered the recorded room to sign the contract, because an example of an elderly lady was presented to us by the agent not receiving the offer because she was asking too many questions and we should save for him (the agent)and not the notary. We attempted to cancel the contract by calling on 08/22/2022 the phone just rang and we tried cancelling online and we receive a message for hours that the page is loading. On August 25,2022 we spoke with an agent from the cancellation department and they didn't know the address to send the letter to cancel the offer and we didn't realized that the address was in the documents they gave to us,An upfront payment of $3019.65 was required on August 13,2022 we couldn't afford to make the full payment and was told to make a deposit of $800,they split the payments to $769 for three months after the three months we would pay $474.08per month. The agent told me we could pay $99 per month after after the two years however we didn't see it in the contract. There was so many information we didn't see the address in the documents they gave to us to request that they cancel the contract they gave to us.
  

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 9, 2022/10/19) */
  October 19, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ******** and ***************
  Case # ******** / Account # *********** / Westgate Case #**********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Mr. and Mrs. ********'s complaint. We thank you for the opportunity to respond.
  
  First, we are sorry for any inconvenience the consumers may have experienced due to the presentation they attended and if they felt uncomfortable in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, they were never obligated to remain past the agreed-upon time to receive their incentive, nor were they obligated to purchase a timeshare. Additionally, their claim that they were told not to ask the notary any questions is a verbal allegation we cannot validate.
  
  With respect to Mr. and Mrs. ********'s investment concerns, we ask that they refer to their Public Offering Statement (POS) which they received on the date of the sale along with all of their documents. The POS discloses that "the purchase of a time share period should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the time share period may be resold."
  
  As for their affordability concerns, allow us to refer them to their signed and initialed Acknowledgment of Representations, wherein they acknowledged that they had the financial capacity to enter into this transaction. If they were not comfortable with the finances of their timeshare purchase, they would have been well within their rights to have refrained from signing at any point. We are unsure what Mr. and Mrs. ******** are referring to concerning their allegation that they could pay $99 a month after completing their down payment. If they have more specific details about this allegation, we encourage them to forward them to the email address below.
  Lastly, we ask the consumers to understand that Westgate fully complied with its legal duty by clearly disclosing the mandatory terms of rescission within the Contract for Purchase and Sale. We are not required to verbally disclose this information. In addition, we do not have any record of the consumers attempting to cancel within their rescission period. If they have documentation to support their claim, we encourage them to provide it to us.
  
  Mr. ********, due to the fact that Mr. and Mrs. ******** received full and fair disclosure of their purchase terms on the day of sale, their contract is valid, enforceable, and not subject to cancellation. For further assistance, we encourage them to contact our Owner Benefits Department at 1-800-285-1691. The consumers may also contact us at the email address below if any additional concerns arise.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am
  
  
  Consumer Response /* (3000, 11, 2022/10/24) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I don't agree with Westgate Resort, firstly there should be a ten day grace period to get a lawyer to review the contract before signing because we knew nothing of a vacation timeshare and weren't familiar with the terms and we didn't have expert advise. We were ignorant to all the facts of a time share and the shocking part is that we would have to pay pay association fees and never be able to own the property. Upon reading about real estate contract I learned that any party signing a contract should have a lawyer review it before signing. It should be a law so that no other consumer is lured into such a timeshare contract that involves thousands of dollars without any legal advise.
  Secondly we were misinformed by their agent who told us not to ask the notary any questions and to address all questions to him before he sent us in a room with the notary to sign the contract. The agent also told us that he has the service with Westgate Resorts when we were trying to ask clarifying question. Upon doing research I found out that this is a tactic they use to persuade consumer to gain their trust to take the service. We've not used the service and have no intention of using the service because we cant afford it.
  The Public Offering Statement Westgate Resort speak about should be void once they misinform consumer and lastly the agent told us that we would pay $99 after two years, however we didn't see it in the contract. A cancellation letter was also sent to Westgate Resort on August 27,2022.we want to thank BBB for investigating the matter and we would like to know how we can stop Westgate Resorts from from billing us for a service that we never use and have no intention of using, is there an organization that you could recommend to help us cancel the contract.
  
  
  Business Response /* (4000, 13, 2022/11/04) */
  November 4, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ******** and ***************
  Case # ******** / Account # *********** / Westgate Case # *********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Mr. and Mrs. ********'s complaint. We thank you for the opportunity to respond.
  
  First and foremost, we were disheartened to read that the consumers may not have been satisfied with our initial response. We always hope to assist our owners to the best of our abilities, and we are sorry if they feel as if we have not met that standard for them.
  
  We ask them to understand that a review of their closing does indicate that they were able to ask questions. In addition, per our company protocol, the sales agent left the office altogether during the closing. As for their allegation that they were told they would only pay $99 after two years, this is unsubstantiated. We would like to advise them that they are not entitled to anything outside of what is in their signed and executed contract documents. It would have been up to them to ensure that what they discussed was reflected within these documents, and to have refrained from signing if they were unhappy with the terms of the purchase.
  
  With regard to Mr. and Mrs. ********'s concerns about their ownership, be advised that multiple documents, including the Contract for Purchase and Sale and Warranty Deed, disclosed that they were purchasing a timeshare interest. Further, their Public Offering Statement, which they received on the day of sale, explained that a timeshare interest is the undivided interest as a tenant in common with the other owners in a building. They additionally acknowledged within their Acknowledgment of Representations that they understood what interval ownership was.
  
  Lastly, their concern regarding not using their timeshare is unwarranted, as they have not completed their down payment and their first year of usage is 2023. They do not have occupancy rights nor access to owner benefits at this point.
  
  Mr. ********, while Mr. and Mrs. ******** are entitled to their opinion with regard to the laws surrounding timeshares and the Public Offering Statement, it in no way negates the laws already in place, nor does it negate the terms of their contract. They were afforded a state-mandated 10-day rescission period wherein they could have reviewed the terms of their purchase at their own leisure and sought the counsel of an attorney if desired. If they found anything they did not like or understand, they would have been within their rights to cancel with no penalty. Due to the fact that they did not reach out regarding cancellation during this period, our position remains that their contract is valid and enforceable.
  
  If the consumers require further assistance, we again encourage them to contact our Owner Benefits Department at 1-800-285-1691.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp
  
  
  Consumer Response /* (3000, 20, 2022/11/18) */
  We don't agree with Westgate Resort for the reasons we stated before. Westgate resort haven't provided any alternatives in the existing contract we have attained services of an attorney and any further correspondence should be directed to her office Marcie V**********************
  Thank you have a great day.
  
  
  Business Response /* (4000, 22, 2022/11/22) */
  November 22, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ******** and ***************
  Case # ******** / Account # *********** / Westgate Case #**********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your additional correspondence regarding Mr. and Mrs. ********'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, we were again disheartened to read that the consumers were not satisfied with our response. We ask them to understand that we have researched and responded to their concerns fully, and our position remains that their contract is valid and enforceable. In addition, if they have retained the services of an attorney, we ask them to have a formal letter of representation sent via email to ******************************* or by U.S mail to 2801 Old Winter Garden Road, Ocoee, FL 34761.
  
  In the meantime, if Mr. and Mrs. ******** require further assistance, we again encourage them to contact our Owner Benefits Department at 1-800-285-1691.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp

• Initial Complaint

  Date:08/25/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i received a email about Westgate resort promotion, that give 3 nights for $110, i bought few weeks ago, after that i bought the tickets and rent car. today i received email to call to complete the reservation and was informed that i not qualify to promotion and need a regular reservation and need pay extra money. now i will need find another hotel and pay really Hight prices because my trip is in 5t days. its unbelievable that company big likje this need do scam to make money and screw people that work hard to make money and try survive.
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/08) */
  September 8, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: **************
  BBB Case # ******** / Westgate Case #**********
  
  Dear Mr. *********
  
  Westgate Resorts is in receipt of your correspondence regarding Mr.********'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********* we sincerely apologize for any inconvenience Mr.******** may have faced due to the cancellation of his reservation. We ask him to understand that the terms and conditions of his package were disclosed on the day of purchase, including the qualification requirements. While he did not qualify for the package, he would have been well within his rights to make another reservation without the discount if he so desired.
  
  If Mr.******** would like to make another reservation, he is welcome to contact our Owner Reservations Department at 1-800-925-9999 for assistance in doing so. He may also make another reservation online at www.westgateresorts.com. We apologize again for any inconveniences he may have experienced and hope he will consider Westgate Resorts for his future vacation needs.
  
  Respectfully,
  
  Amy P***** Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp

• Initial Complaint

  Date:08/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 2021 we made a reservation at Westgate Resorts for a 4 day 3 night stay for my 26th birthday and our anniversary. When I made the reservation the person who gave us this offer said we need to go to a presentation. During this meeting Eddy P***** told us about how wonderful to was to be a Westgate owner. He said this was going to be a very good investment for us and we could make money by renting it or selling it. This man put a lot of pressure on us and was very pushy. He convinced us this is a great investment but never told us that maintenance costs were going to go up. Instead, he told us that maintenance costs were going to be fixed for life. We were very stressed and confused. It was crazy that what was supposed to be 30 minutes turned into more than 6 hours. At a certain point, my husband had a problem with one of his children and needed to speak on the phone. This man was trying to get me to sign without my husband. He even asked him to end the call regardless of the situation.When we signed a lady named Carolina A**** did not explain the contract to us. She supposed to be a very good and religious person but she only told us more lies.They gave us their telephone numbers if we had any questions. The next day when we were at the airport we called them both, but they never answered our calls.We have proof that we called too which we will show you.They pushed us into this contract by telling us it had to be decided that day. We have explained our situation to them endlessly but they don't care. They keep calling US liars saying too bad, you signed a contract. It is like they laughed all the way to the bank with our money. They are doing nothing about these lying sales people. We can not rent it or sell it. These are all lies they told us and they want us to pay for the whole thing and then they will sell it? They claim this is our only option. This is the biggest legal scam out there and they are white collar thieves. We want our contract cancelled.
  

  Business Response

  Date: 11/22/2022

  Business Response /* (1000, 9, 2022/11/02) */
  November 2, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE:***********************
  Case #********* / Account # *********** / Westgate Case #**********
  
  Dear Mr.*********,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms.*******'s complaint. We thank you for the opportunity to respond.
  
  First, be advised that we have forwarded copies of our previous responses to the email address we have on file for the consumer, as we have addressed several of her concerns previously.
  
  Due to the fact that timeshare real estate sales are highly regulated and contractual in nature, the Developer requires all owners to complete the Acknowledgment of Representations document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to owners, which may have influenced their decision to purchase. Acknowledgments #3 and #5 show that they purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist them. Ms.******* received a copy of this document on the day of sale.
  
  Lastly, we are sorry for any issues Ms.******* may have experienced while attempting to get in contact with her sales representative. At Westgate, we always hope to provide our owners with the highest level of customer service, and we are sorry if she feels as if we have not met that standard for her. If she has phone records to support her claimed attempts at contacting Westgate's sales personnel, we encourage her to provide them to the email address furnished below so we may review them.
  
  Mr.*********, our position stands that Ms.*******'s contract remains valid and enforceable. We thank her for the opportunity to be of service. For further assistance, we encourage her to contact our Account Services Department at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping her. She may also contact us at the email address provided below if any additional concerns arise.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp

• Initial Complaint

  Date:08/24/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a timeshare with Westgate in 2015, and have paid off the mortgage in full. Despite never using their services, Westgate has continuously denied assisting us in the closure of our account.
  
  No matter what they put into their contracts in the fine print, we were verbally promised by their sales team that we could sell this property for a profit due to it being in a highly desired area. They also assured us that if it ever came down to it, we could sell the property back to them directly.
  
  All of this has proven to be a lie. While we have poured money into Westgate's pockets over this property, we are not looking for any compensation for this property. We only want to be relieved from this burden, and part ways quickly and amicably.
  
  Personally, our lives has changed since purchasing this timeshare. We have endured a loss of income due to the pandemic and taken on the parental responsibility for our grandchild. We do not have the time, energy, or resources to pour into this account.
  
  Despite sharing our situation and concerns, all of Westgate's recent communications with us have been about receiving payment. Since they refuse to offer any real solutions I feel led to file this complaint. I hope it brings a swift conclusion to my disappointing experience with them and shows other people what kind of company they might be considering doing business with.
  

  Business Response

  Date: 10/04/2022

  Business Response /* (1000, 9, 2022/09/23) */
  September 23, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: **********
  Case #********* / Account # ********** / Westgate Case # *********
  
  Dear Mr. **********
  Westgate Resorts is in receipt of your correspondence regarding Mr.******'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, please be advised that we have responded to Mr.******'s concerns previously. Please see our response to the Florida Attorney General's Office below, as our position has not changed. As such, Mr.******'s contract remains valid and enforceable.
  
  If he requires further assistance, we encourage him to contact our Account Services Department at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping him. He may also contact us at the email address below should any additional concerns arise.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am/acs
  
  
  March 22, 2022
  
  
  
  Karla C********
  Office of Citizen Services
  Florida Attorney General's Office
  PL-01 The Capitol
  Tallahassee, FL 32399
  
  RE: **********
  Account # ********** / Issue # *******
  
  Dear Ms. C********,
  
  Westgate's corporate office is in receipt of your correspondence regarding Mr.******' complaint. We appreciate the opportunity to respond.
  
  Ms. C********, it is important for the consumer to understand that, when purchasing an interest in deeded real estate property, he assumed certain responsibilities under the contractual documents that he signed and executed; therefore, no longer wishing to own the property requires more than a simple return. The consumer can rent, sell, will, or transfer any rights of ownership; however, this would be at his discretion as the Developer does not assist with this process. To be clear, Westgate does not have a rental, resale, or buyback program to assist Mr.****** with the resale or rental process for his timeshare. Be advised that both parties are legally required to honor the agreement, and as such, his contract is valid, enforceable, and will not be cancelled.
  
  Please allow us to clarify that the claims presented by the consumer are verbal, and absent documentation to support them, they are unsubstantiated. Westgate's position is that the contract is valid and legally enforceable. We ask the consumer to understand that while he does not qualify for a Voluntary Deed Back per his request, it remains our sincere hope that he will allow us to assist him to the best of our capabilities.
  
  For any help he may need with his 2022 Maintenance dues and Taxes, as we understand that individual circumstances can change over time, he can reach out to our Account Services Department at 1-888-999-0101. If we may be of any additional service, Mr.****** can contact us at the email address provided below.
  
  Respectfully,
  
  Joely R********, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Joely R********)
  
  Jr/gsc

• Initial Complaint

  Date:08/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw my credit report and I noticed that there are inaccurate and fraudulent accounts that I needed to report and correct by your company. Evaluate and investigate those account that is not 100% accurate. Here are the lists that indicates the company name, balance, and date last reported:
  
  Account Name WESTGATE RESORTS LTD Balance $11,331.00 Account Number ***********
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/09/09) */
  September 9, 2022
  
  
  
  ***************
  Consumer Affairs Representative
  BBB of Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  Re: ***********
  BBB Case ********* / Account ************ / Westgate Case***********
  
  Dear Mr. **********
  Westgate Resorts' corporate office is in receipt of your correspondence with regard to Ms. ****'s complaint.
  
  Please be advised that we are still in the process of researching the consumer's concerns and will respond as soon as our review is complete.
  
  Respectfully,
  
  
  Andrea C******, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Andrea C******)
  
  Acs/bp

• Initial Complaint

  Date:08/17/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction Date: 3/27/2022 - Date of purchase of Timeshare at Westgate Resorts. After numerous faxes and interaction with the Timeshare company and my credit card company - here is what transpired. We are trying to prove that Westgate Resorts is a dishonest, fraudulent company and we are entitled to be released from ownership due to deceitful, immoral practices. We have been relentlessly trying to do so since we returned from Florida and realized we were being scammed.
  We got the results back from our *********** dispute. We had put a down payment on the purchase of a Timeshare on our *********** card. We had already agreed to eat the down payment of $1400.00 and have this nightmare be over with. Your reply to this dispute, even after saying we would eat the down payment was extremely unsettling. It just showed and proved how dishonest and crooked you truly are. Interesting how you pieced together what looked like a sales proposal but if you look closely, its different docs pieced together to make it look legit that our original purchase was a Standard Two Bedroom Condo, when in fact we purchased a Two Bedroom Loft. Pretty deceitful and I would think illegal falsifying documents. And even pieced another doc with our signatures on the back to make it look, like I said before, legit - NOT. But it doesn't surprise me in the least bit since your business practices are far from honest and fair. Your whole Salespeople staff are trained in deceitful actions and telling people what they want to hear only to find out what your Sales Staff says, is a total lie, deceitful and malicious.
  You have received back from us everything we received from you at the Presentation and purchase of a timeshare at Westgate Town Center. What we were given was a CD Rom, no CD Rom player in the rooms at the resort and we don't own one at home. The rest of this document is attached below.
  

  Business Response

  Date: 11/09/2022

  Business Response /* (1000, 9, 2022/09/09) */
  September 9, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB of Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  Re: ************
  BBB Case ********* / Account ************ / Westgate Case***********
  
  Dear Mr. *********
  
  Westgate Resorts' corporate office is in receipt of your correspondence with regard to Ms. ******* complaint.
  
  Please be advised that we are still in the process of researching the consumer's concerns, and we will respond as soon as our review is complete.
  
  Respectfully,
  
  Andrea C******, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Andrea C******)
  
  Acs/bp
  
  
  Consumer Response /* (3000, 11, 2022/09/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I would like his problem resolve asap. Please see attached Pdf that we were originally given when we signed the original contract that we feel is in breach of contract.
  Also see attached a check for partial refund after I rescinded the revised contract.
  
  
  Business Response /* (4000, 13, 2022/09/28) */
  September 28, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ************
  Case # ******** / Account #************ / Westgate Case # *********
  
  Dear Mr. *********
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. *******s complaint. We thank you for the opportunity to respond.
  
  Please be advised that Westgate has been in contact with the consumer, and we are pleased to inform you that an amicable resolution has been reached.
  
  You may consider this Westgate's response.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp
  
  
  Consumer Response /* (4200, 15, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The Statement from Westgate Resorts, "Please be advised that Westgate has been in contact with the consumer, and we are pleased to inform you that an amicable resolution has been reached.", is very curious because they have not been in contact with us and we have know idea what this amicable resolution is. We would really like to know what there amical resolution is. We have had no correspondence from Westgate Resorts since we have been dealing with BBB services.
  
  
  Business Response /* (4000, 17, 2022/10/17) */
  October 17, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ************
  Case # ******** / Account #************ / Westgate Case #**********
  
  Dear Mr. *********
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. *******s complaint. We thank you for the opportunity to respond.
  
  Mr. ********* we would like to advise Ms. ****** that a response was sent to the email address we have on file on September 28, 2022. While we are unsure as to why she claims she has not received it, we have forwarded the response to the physical address we have on file as a courtesy.
  
  For further assistance, the consumer is welcome to contact us at the email address below.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am

• Initial Complaint

  Date:08/15/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/7/22 We were pressured, lied to and misinformed about a purchase. We were told such things as:
  Maint. fee cost
  Cheaper vacations
  One day only
  Promised gifts for attending
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 17, 2022/09/06) */
  September 6, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE:*****************
  Case # ******** / Account #************ / Issue # *******
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Mr. ********'s complaint. We thank you for the opportunity to respond.
  
  First, we sincerely apologize if Mr. ******** felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, he was never obligated to remain past the agreed-upon time to receive his incentive, nor was he obligated to purchase a timeshare. In addition, while incentives are offered in exchange for touring, the final decision to accept this offer was his.
  
  As for the cost of his maintenance dues and taxes (M&T) as compared to the cost of vacationing, the estimated M&T was fully disclosed on the day of sale for our owners to evaluate before signing.
  
  Mr. ********, Westgate's position is that full and fair disclosure of Mr. ********'s purchase terms was provided on the day of sale in accordance with all applicable laws; therefore, his contract remains valid, enforceable, and not subject to cancellation. We understand it may be frustrating to learn his contract cannot be cancelled. However, he does still have options. We encourage him to contact our Owner Benefits Department at 1-800-285-1691 for any further assistance he may require with his account. He may also contact us at the email address below should any additional concerns arise.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/sp
  
  
  Consumer Response /* (3000, 19, 2022/09/07) */
  While I understand your position and expectations of your sales team and their methods, the following events occurred during the process that are not ethical, legal or therefore allowed by the Consumer protection act.
  
  Sales person did create "urgency " salesperson falsely claimed that Maint. Fees would never fluctuate.
  
  Falsely claimed pricing and payments were cheaper than anyone else could get units for, for stated time. Used false link to show "civilian costs" for a weekly stay-My cost as a "owner" ($193/month×24 months=$4632-To stay for a week biannual) "civilian " can pay $1600 for 2 weeks, or $862 for a week...
  
  Stated that we are exclusive to unit, no one else can stay in unit. When in reality it's leased out to the public daily.
  
  Never let my wife and I be alone to discuss options or look up things-Followed us out to bathroom, to smoke, speak with friends etc.
  
  While these may not be "illegal" they are just a few of the tactics, methods used throughout a 7.5 hour presentation (that was supposed to be 1.5 hours)
  Wasting a entire day of our vacation.
  
  The Westgate is the #1 sued and most unethical company in the industry.
  
  These are just a few examples.
  
  ******.
  
  
  Business Response /* (4000, 21, 2022/09/15) */
  September 15, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE:*****************
  Case # ******** / Account #************ / Westgate Case # *********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your additional correspondence regarding Mr. ********'s complaint. We thank you for the opportunity to respond.
  
  While Mr. ******** is entitled to his opinion, our position remains that he was well within his rights to have left the presentation if he was uncomfortable with the length or the urgency he may have felt.
  
  We ask the consumer to understand that his allegation regarding his maintenance dues and taxes (M&T) is a verbal claim we cannot validate. In regard to his allegation surrounding the usage of his unit, allow us to advise him that at each property, there are two allotments of inventory: sold and unsold. The Developer pays the HOA on all unsold inventory just as owners, such as Mr. ********, pay the HOA on sold inventory. Because of this, each party has control of the usage rights, which will allow them to rent, sell, or use the property any way they see fit, based upon availability. That being said, the Developer chooses to use his unsold allotment toward growth (e.g., marketing, 3rd party rentals, etc.), which results in offsetting resort fees. To be clear, this unsold inventory in no way affects the consumer's sold allotment's availability.
  
  Mr. ********, our review has concluded that full and fair disclosure of the terms of Mr. ********'s purchase was provided on the day of sale, along with a rescission period wherein he could have reviewed the terms at his own leisure. Therefore, our position remains that his contract is valid and enforceable. We encourage him to contact our Owner Benefits Department at 1-800-285-1691 for any further assistance he may require with his account. He may also contact us at the email address below should any additional concerns arise, but we would like to advise him that any future correspondence of the same nature will be met with a similar response.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/am
  
  
  Consumer Response /* (4200, 23, 2022/09/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  On the simple grounds of moral indecency on their part to continuously deny all my claims, even to go as far as make phone calls to my home, spouses workplace and to intimidate because I am putting their practices out there to the public. They are the #1 sued company over these same claims, so I am not alone in this matter. The company loses absolutely nothing by simply eliminating my ownership and actually makes money if doing so. I do not want any money in return I simply want the contract canceled or eliminated and the company out of my life. As a consumer I bear the right to publicly release their practices to prevent others from going through the same disastrous ordeal.

• Initial Complaint

  Date:08/09/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have tried to reach out to Westgate several times regarding the above-mentioned timeshare contract. Unfortunately, they have yet to provide us with an acceptable response regarding the termination of our contract. We have explained our reasoning behind wanting to exit our contract and feel that we are well within our rights to do so. Westgate has lied to us repeatedly regarding our purchase. They sold us on false promises and incorrect information. We have been to FTC and been denied termination several times by Westgate. We are looking to you for assistance and guidance on how to proceed considering they refuse to acknowledge us in any way. Any assistance you can provide would be greatly appreciated.
  Respectfully,
  ***********************
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 12, 2022/09/09) */
  September 9, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ***** and****************
  BBB Case # ******** / Account #************ / Westgate Case # *********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Mr. and Mrs.********'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, while Mr. and Mrs.******** do not agree with our position, we have communicated it numerous times, and it will not change absent new or supporting documentation that warrants cancellation. Our position remains that their contract is valid and enforceable regardless of the escalation path the consumers may choose. If they require further assistance, we urge them to contact our Contract Mediation Department at 1-800-375-8122 to avoid continuing collection activity.
  
  Respectfully,
  
  Amy P****, Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp
  
  
  Consumer Response /* (3000, 14, 2022/09/14) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  We would like to be completely done and they are refusing to accept responsibility for their wrongdoing. We were lied to, manipulated, scammed, and pressured during the hours-long presentation and Westgate needs to take accountability for their actions. Therefore we do not accept their answer. We want nothing to do with Westgate and they are unwilling to work with us. Actions speak louder than words and they have proven nothing through their actions. We need this resolved ASAP.
  
  
  Business Response /* (4000, 16, 2022/09/20) */
  September 20, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ***** and****************
  Case # ******** / Account #************ / Westgate Case #**********
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your additional correspondence regarding Mr. and Mrs.********'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, we sincerely apologize for any inconvenience Mr. and Mrs.******** may have experienced due to the length of the presentation they attended and if they felt uncomfortable or pressured in any way. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, they were never obligated to remain past the agreed-upon time to receive their incentive, nor were they obligated to purchase a timeshare.
  
  Due to the fact that Mr. and Mrs.******** have not provided any documentation to support their claims, Westgate's position remains unchanged; their contract is valid, enforceable, and not subject to cancellation, regardless of their opinion. If they require further assistance, we encourage them to contact our Contract Mediation Department at 1-800-375-8122. While they do not provide contract cancellation services, they are committed to helping the consumers.
  
  Respectfully,
  
  Amy P***** Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/bp

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,
  We are reaching out to you to file complaints against Westgate Resorts. We have been sending them letters requesting to be let out of our timeshare. We have gone back and forth with them a lot and they have now stopped responding. We are hoping you can assist us in connecting with them and help us get out of this timeshare ownership. Since entering into our timeshare contract, we have not been able to make any reservations or to realize any benefits from this membership. We were enticed with a gift of discounted rent for the condo. The Westgate salespeople said this was a good investment. We were not advised that there would be maintenance fees and that they would continue to rise every year without limit. This has now become a financial hardship. Because the maintenance fees are so high, we have not been able to take any vacations under this agreement. We still want to get out of this ownership and we are hoping you getting involved will help us accomplish this.
  Thank you.
  

  Business Response

  Date: 09/14/2022

  Business Response /* (1000, 5, 2022/08/23) */
  August 23, 2022
  
  
  ***************
  Consumer Affairs Representative
  BBB serving Central Florida
  1600 S. Grant Street
  Longwood, FL 32750
  
  RE: ***********
  Case # ******** / Account # *********** / Issue # *******
  
  Dear Mr. ********,
  
  Westgate Resorts is in receipt of your correspondence regarding Ms. *****'s complaint. We thank you for the opportunity to respond.
  
  Mr. ********, please be advised that we have made several attempts to contact Ms. ***** by telephone without success. In an attempt to resolve this matter, we ask the consumer to contact us directly. She may contact us by phone at 1-888-830-1092 / ext. 64737.
  
  Respectfully,
  
  Executive Team
  Owner Relations Correspondence
  Westgate Resorts
  [email protected]
  
  Ap/sp