Business Profile

Timeshare Companies

Central Florida Investments, Inc.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

647 total complaints in the last 3 years.
222 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/28/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file a complaint against Westgate regarding my troubling experience as a customer. Below, I outline the details of my interactions with the company and the ongoing issues I have ******** September 2015, while vacationing in ************, **, I was approached by a Westgate representative who encouraged me to attend a presentation about their vacation properties. After a lengthy 4-5 hour meeting, I felt pressured into purchasing a studio in ****, *******, despite never having the chance to visit the *********** September 2017, I stayed at a Westgate property in Orlando, Florida, booked through **********************. During check-in, I was informed about a breakfast meeting for owners, which I was unaware was centered around timeshare issues. At this meeting, I was shocked to learn that I only owned half of the property and was pressured to pay additional fees for full ownership or upgrade to a larger unit. The pressure was overwhelming; I felt distressed and ended up crying.After signing the paperwork, I was supposed to meet with Westgate representative ***** ***** the following day. Despite arriving on time, Ms. ***** failed to show up and was unresponsive to our calls. After several attempts to reach her, she claimed to be stuck in traffic and ultimately did not arrive. She promised to send us a video disc of the resort, which turned out to be blank. My repeated calls to her went unanswered, and we felt completely abandoned.We continued to pay for the timeshare out of fear of damaging our credit. However, my husband and I are planning to retire in two years and cannot sustain these additional expenses. We have never utilized the properties associated with our contract since signing it.Given these circumstances, I am requesting that Westgate terminate our contract and release us from any further obligations. I sincerely hope that the BBB can assist in resolving this matter.Thank you for your attention to this urgent issue.Sincerely ***** ****
Business Response
Date: 02/12/2025
February 12, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** ***** Rust
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ***** ***** complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that Westgate has previously addressed these same concerns, and our position has in no way changed. In fact, a review of the recorded closing confirms that Ms. **** left the signing with both her documents and the CD-ROM on the day of sale. We ask Ms. **** to understand that the video mentioned the following day would have had no bearing on the documents provided the day before. As such, Westgates position remains that the consumers contract is valid. As a courtesy, we will be sending Ms. **** additional copies of Westgates previous responses for her review to the email address on file.

While we are appreciative of Ms. ***** concerns, Westgate remains available to help.For personalized assistance on account matters, she may reach out to our **************** Team at ************** / Option 4.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/sp
Customer Answer
Date: 02/12/2025

Complaint: 22867349

I am rejecting this response because: Westgate continues to assert that I received all necessary documents at the time of signing. However, I maintain that the circumstances surrounding the sale, including misleading and high-pressure tactics, were not adequately addressed in their response. Furthermore, while they reference a recorded closing, I was not given a fair opportunity to review or fully understand the contract terms before signing. If Westgate is confident in the validity of their claims, I request they provide the full, unedited recording of the closing to verify that all terms were thoroughly explained and agreed to in good faith.
Additionally, Westgates response does not address my request for a resolution to this matter beyond simply reiterating their stance. I urge them to reconsider my complaint in good faith and provide a reasonable resolution rather than restating previous responses.
I respectfully request that the BBB continue to advocate on my behalf to ensure that Westgate takes meaningful steps toward resolving this issue. I remain open to discussing a fair and reasonable resolution.
Thank you for your assistance.

Sincerely,

***** ****
Business Response
Date: 02/20/2025
February 20, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** ***** Rust
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ***** ***** complaint.We thank you for the opportunity to respond.

Mr. ********, we wish to remind Ms. **** that,as the consumer, had she felt in any way pressured or unable to do exactly as she felt, she was well within her right to have ended the presentation.Westgate cannot force a consumer to stay, nor purchase for that matter, which is evidenced daily by the sheer number of consumers who leave their tours without purchasing and still receive their agreed-upon incentives daily.

With respect to the consumers request for the recorded closing, please be advised that, as a practice, Westgate does not turn over closing recordings absent a subpoena. However, we can confirm that full and fair disclosure of the purchase terms was in fact provided on the day of sale, in accordance with all laws, by way of Ms. ***** executed Receipt for Timeshare Documents and Receipt for CD-ROM, which she received on the day of the sale. Moreover, we ask the consumer to understand that full disclosure does not have to be provided verbally.

Finally, while Ms. **** is entitled to her opinion,absent clear and concise supporting documentation of wrongdoing on Westgates part, an offer of resolution is neither required nor forthcoming. As such,Westgates position remains that Ms. ***** contract is valid and enforceable.

While we cannot control whether Ms. **** chooses to accept our offer of assistance, Westgate remains available to help.For further assistance, we encourage her to contact our **************** Team directly at ************** / Option 4.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Customer Answer
Date: 02/25/2025

Complaint: 22867349

I am rejecting this response because:Their statement contains inaccuracies that I would like to clarify.
Blank **-ROM Westgate claims that I received full disclosure of my purchase terms via the provided **-ROM. However, the ** I received is blank and contains no recorded closing or purchase documents. I still have possession of this ** and can provide evidence that it does not contain any files. If Westgate claims otherwise, I request that they provide proof that the ** was functional and contained the necessary disclosures at the time it was given to me.
Lack of Verbal Disclosure Westgate asserts that full disclosure does not need to be verbal. However, timeshare purchases involve complex legal and financial obligations, and verbal clarification is critical for consumer understanding. If they stand by their assertion that full and fair disclosure was made, they should have no issue providing the recorded closing session. Their refusal to release this recording without a subpoena raises questions about transparency.
Pressure During Sales Process Westgate suggests that I had the option to leave the presentation if I felt pressured. However, their high-pressure tactics are well-documented, and many consumers, including myself, experience significant coercion during these sales presentations. The environment created by their representatives does not allow consumers to make fully informed decisions without undue influence.
Given these points, I stand by my complaint and request a fair resolution. I urge the BBB to consider Westgates lack of transparency and failure to provide the requested recorded closing as further evidence of their questionable business practices.
I appreciate your time and consideration in this matter. Please let me know if further documentation or evidence is required.

Sincerely,

***** ****
Initial Complaint
Date:01/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to file a formal complaint against Westgate Resorts regarding the handling of my timeshare cancellation request. Despite numerous attempts to resolve this matter directly with the company, Westgate has failed to provide a satisfactory resolution, leaving me frustrated, financially burdened, and feeling trapped in a contract I was misled into signing.During the sales process, Westgate's representatives employed high-pressure tactics and made false assurances that influenced my decision. Specifically, I was promised that returning the timeshare would be a simple process if circumstances changed. However, this has proven to be untrue, and I am now struggling to exit a contract that no longer meets my needs or expectations.Additionally, Westgate misrepresented the flexibility and value of ownership. Booking availability is consistently limited, and properties marketed as exclusive to owners are frequently available to the general public at lower rates on third-party platforms. These practices devalue my ownership and undermine the supposed benefits of the timeshare.Despite submitting repeated requests to cancel my contract and remove the flag on my account, ********************** has ignored my concerns, failed to provide meaningful updates, and prolonged the process unnecessarily. I have been clear that I have not engaged any third-party assistance, yet this issue remains unresolved.I am requesting immediate action from Westgate Resorts to:Remove the flag on my account and allow my timeshare cancellation to proceed.Confirm the cancellation of my timeshare contract in writing.Provide a refund for the financial hardship caused by Westgates misrepresentation and lack of accountability.This prolonged process has caused significant emotional and financial distress. Westgate's lack of responsiveness and disregard for customer concerns is unacceptable. I ask the BBB to assist in mediating this issue and holding Westgate Resorts accountable for their practices.
Business Response
Date: 02/14/2025
February 14, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** *****
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ****** Smiths complaint.We thank you for the opportunity to respond.

Mr.********* please be advised that Westgate has previously addressed these same concerns presented by Ms. ****** and our position remains unchanged. For your convenience, you may find additional copies of Westgates previous responses attached for your review.

Ultimately,we ask Ms. ***** to understand that, while she may not like it, absent supporting documentation of any wrongdoing on Westgates part, we do not have to provide any type of release or resolution.

While we are appreciative of her concerns, Westgate remains available to help. We encourage Ms. ***** to contact our Contract Mediation Team at ************** for further assistance regarding her ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Attachments: Westgates Previous Responses
Customer Answer
Date: 02/14/2025

Complaint: 22863728

I am rejecting this response because:

Dear Ms. ************ you for your response regarding my complaint. I acknowledge that Westgate Resorts has previously addressed my concerns; however, the issues I have raised remain unresolved.
As outlined in my initial complaint, I was misled during the sales process with high-pressure tactics and false assurances regarding the ease of exiting my timeshare agreement. Furthermore, Westgate has failed to provide meaningful updates or demonstrate a willingness to work toward a fair resolution. The persistent lack of availability for owners, coupled with properties being marketed at lower rates to non-owners, continues to devalue my investment and contradicts the benefits promised at the time of purchase.
I have made multiple attempts to resolve this matter directly with Westgate without success. I have not engaged third-party assistance, yet my concerns remain unaddressed. Given the significant financial and emotional hardship caused by this situation, I request that Westgate take the following actions:
Remove the flag on my account and allow my timeshare cancellation to proceed.
Confirm in writing the cancellation of my timeshare contract.
Provide a refund for the financial hardship caused by Westgates misrepresentation.
I remain open to resolving this matter amicably. However, I respectfully urge Westgate to reconsider its position and work toward a fair and just outcome. I appreciate the BBBs assistance in mediating this issue.

Sincerely,

****** ******** *****
Business Response
Date: 02/28/2025
February 28, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** *****
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. ****** complaint.We thank you for the opportunity to respond.

Mr.********, please advise the consumer that refusing to accept our position in no way negates it; as previously advised, absent supporting documentation of wrongdoing on Westgates part, Westgates position remains that Ms. ****** contract is valid and enforceable.

We know it can be frustrating for Ms. ***** to learn her contract cannot be cancelled; however, we want her to know that we do want to help. It is important for her to understand that our offer of assistance is intended to provide her with additional options and our department referrals will provide help to the best of their abilities. As such, while we cannot control whether the consumer accepts our offer of help, we again encourage Ms. ***** to reach out to our Contract Mediation Team at ************** for further assistance regarding her ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
Customer Answer
Date: 03/04/2025

Complaint: 22863728

I am rejecting this response because:

To Whom It May Concern,
We are extremely frustrated and disappointed with Westgate Resorts' continued refusal to cancel our contract despite the numerous issues we have raised. Your response dismissing our concerns and insisting that the contract is "valid and enforceable" is unacceptable. From the beginning, we were misled by your representatives, who assured us multiple times that we could return the timeshare if needed. Now, we are being told that is not an option, proving that we were deceived into signing a contract under false pretenses. This is not simply a misunderstandingit is a clear case of misrepresentation.
We have repeatedly requested cancellation, yet Westgate has failed to address the core issues of our complaint. Instead of taking accountability for the misleading sales tactics and lack of transparency, you continue to deflect by offering "assistance" through your Contract Mediation Team. We are not interested in discussing alternative optionswe are demanding the cancellation of this contract and a refund for the financial burden this has caused us.
Your business practices have made this entire experience stressful and disheartening. We will not accept being trapped in a contract that was misrepresented to us from the start. We expect immediate action to cancel our timeshare and return any money we are entitled to. We demand confirmation in writing that this matter has been fully resolved.
This is our final request, and we expect Westgate Resorts to do the right thing. We will not stop pursuing this issue until a fair resolution is reached.
****** & ***** *** *****
P.O. Box 214
*******************
Westgate Account # ***********

Sincerely,

****** ******** *****
Initial Complaint
Date:01/21/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my frustration and disappointment with my experience as a Westgate timeshare owner. Since purchasing the timeshare in 2020, my family and I have faced numerous issues that have ruined our experience, including misleading sales tactics, poor accommodations, and financial strain. Weve had several disappointing stays, encountered high-pressure sales pitches, and experienced unexpected costs that contradict the promises made during the presentation. The escalating maintenance fees and lack of options for canceling or selling the timeshare have added further stress to our lives. With a growing family and increasing financial responsibilities, this timeshare has become a heavy burden. I am seeking immediate assistance with the cancellation process.
Business Response
Date: 02/14/2025
February 14, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* ****
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ms. Hills complaint. We thank you for the opportunity to respond.

Mr.********* please be advised that Westgate has addressed Ms. Hills concerns previously. While we regret to read of her feelings towards Westgate, please know that Westgates position remains unchanged. As such, we will be forwarding additional copies of our previous responses to Ms. ***** via the email on file,for further review.

While Ms. Hills contract is valid and we are unable to provide cancellation, rest assured that Westgate is willing to work with her during her hardship. Please reach out to our *************************** at ************** to request a hardship application. Please be advised, Ms. **** will need to fully execute the application and submit all requested documentation to the address listed on the application. Westgate will not review any applications where supporting documents are missing. Once the application is reviewed, she will be notified in writing of Westgates decision. Additionally, for personalized assistance with the account itself, we ask that Ms. **** please contact our ***************************** at **************.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/am
Initial Complaint
Date:01/20/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family purchased a timeshare from Westgate in *********. We were told that prime real estate was in high demand that we could sell weeks from our timeshare and that we would be contacted about possibly selling some of our weeks. We were contacted numerous times less than two months later. The people contacting us had all of our Westgate information owner's numbers and purchase information just like Westgate said for us to expect. The ************ Marketing *********** NY contacted us and stated that they had a request for some of our weeks and we could sell up to 6 of our weeks we would have to pay the sales tax for each week and a transfer fee we would get up to ******* dollars back in return for each week. After numerous calls, we agreed to sell 3 weeks and paid $1160.00 in taxes and transfer fees. When we asked Westgate about the weeks sold they stated that they did not know anything about it. We stated that you would have to know something about it because This ************ had all of our information and they could have only gotten it from Westgate. We then asked has there had been any data breaches and they said no. They are in with this skim because during our whole presentation, their major sale is everything that happened but in the end, no one can explain why we are out of $1160.00 and have gotten no money or calls about payments for our weeks.
Business Response
Date: 02/12/2025
February 12, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** ******-*******
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ******-Mallorys complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that Westgate will be reaching out to ***************** directly with a request to contact us regarding her concerns.

We thank you the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Initial Complaint
Date:01/14/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against Westgate regarding my timeshare contract. Due to severe personal and medical difficulties, my wife and I are no longer able to sustain the financial obligations associated with this agreement.Shortly after purchasing the timeshare, my wife was diagnosed with Lupus, and I was diagnosed with heart failure and diabetes, among other serious health conditions. These chronic illnesses have significantly impacted our ability to travel and utilize the timeshare as initially intended. As a result, we have not been able to use the timeshare since its purchase.Despite being unable to benefit from the timeshare, the increasing maintenance fees have become a substantial financial burden, compounded by mounting medical expenses. Some of our critical treatments and medications are not covered by insurance, further straining our financial stability.We have previously contacted Westgate seeking a compassionate release from our timeshare obligations due to our medical and financial hardship. However, our requests have not been met with a reasonable resolution. We have enclosed documentation from our healthcare providers outlining our medical conditions and financial records, including outstanding medical bills and a detailed budget, to support our case.We respectfully request the BBB's assistance in advocating for the cancellation of our timeshare contract and the removal of any associated fees due to the extreme hardship we are facing. We are prepared to comply with any necessary steps to resolve this matter amicably.Thank you for your attention and consideration. We hope this matter can be resolved swiftly and with empathy.
Business Response
Date: 01/20/2025
January 20, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:******* ***
Complaint ID # ******** - Account # ********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mr. **** complaint. We thank you for the opportunity to respond.

First and foremost, we are truly saddened to read about the difficult situation ****** is currently facing. We are aware that such events can result in hardships in our lives and strive to be of assistance when our owners are confronted by them.

***********, please recognize that Westgate has addressed Mr. **** concerns on multiple occasions and our position remains unchanged. While he may not agree with our position, this disagreement does not negate the contractual obligations he agreed to at the time of purchase. Westgate must rely on the legal documents that were executed at the time of sale and the contractual agreement reached between Mr. *** and Westgate. At the time of the execution of these documents, he was provided with a state mandated rescission period for contract cancellation as well as clear instructions had he decided to cancel as well as the mandatory timeframe. Additionally, as the consumer, it was his responsibility to ensure the purchase fit within his financial and travel means. Because we have nothing on record to show that Mr. *** cancelled within the allotted timeframe, it is Westgates position that the rescission period for contract cancellation has passed; as a result, his request for release has respectfully been denied. The contract is valid and enforceable.

Nonetheless,should Mr. *** bring the account current, as this is one of the requirements to apply for our Legacy Program, we highly encourage him to reach out to our ***************************** to see what options may be available regarding his ownership. They may be directly reached at **************.For further assistance with bringing Mr. **** account current, we ask that he please contact our *************************** at **************.

We thank you for the opportunity to be of service. Any further inquiries of a similar nature will be met with the same response.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/am
Initial Complaint
Date:01/08/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was scammed and pressured to purchase a Timeshare with Westgate, they claimed they would always be a phone call away if I had any questions and that I could rent out the property very easily. The monthly payment is $1400 with yearly maintenance fees of $1400 which I've learned after speaking with other timeshare owners this is an overpriced property. I set up my payment on auto pay and for some reason they did not take the payment out on time and my credit tremendously. I've tried reaching out to them and I always get told someone will call me back. I have never received a copy of my contract to this day, a year and a half later. I am requesting a deed back option to get this off my name. This situation has affected my personal and business finances and I need to get this off my credit.
Business Response
Date: 01/29/2025
January 29, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ***** *******
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ***** ******** complaint.We thank you for the opportunity to respond.

Mr.********, first and foremost, please allow us to apologize to Mr. ******* for any lack of quality customer service or inconvenience he may have encountered while attempting receive assistance from our team. We wish to assure the consumer that Westgate Resorts demands strict adherence to the Westgate Standards of Excellence, our service protocol, at all times. We do not ever condone discourteous or unprofessional behavior, and we put forth every effort to ensure that Westgates service protocols are met per our policies and procedures.

Additionally,we sincerely apologize if Mr. ******* felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, Mr. ******* was never obligated to remain past the agreed-upon time or to purchase a timeshare. Ultimately, the consumer had the right to inform the sales staff or closing officer of any discomfort to ensure proper action was taken or refrain from purchasing if his concerns were not addressed to his satisfaction. Moreover, we regret to read of the consumers dissatisfaction with his purchase price. We ask for him to understand that if he had any concerns regarding the cost, he would have been well within his right to inform the sales staff.

Regarding Mr. ******** claim that he was allegedly advised that the purchased timeshare interest had rental potential, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document, which Mr. ******* received on the day of the sale. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to *********** which may have influenced his decision to purchase. Mr. ******** initials on the document show that he purchased this property for personal use,that there were no representations made regarding rental or resale potential,and that the Developer does not have a rental or resale program to assist him. Additionally,the Public Offering Statement discloses that the purchase of a timeshare interest should be based upon its value as a vacation experience or for spending leisure time, and not considered for purposes of acquiring an appreciating investment or with an expectation that the timeshare interest may be sold.

As for Mr. ******** claim that the autopay did not run on time, please be advised that our records indicate that autopay began declining on May 18, 2024, and Westgate immediately began emailing and calling Mr. ******* to advise as well as collect payment with no response until July of 2024. These Westgate initiated attempts at contact were long before the consumers credit was impacted.

Mr.********, at the conclusion of our research, Westgates position is that Mr.******** contract is valid, and the reporting is valid. While we are appreciative of Mr. ******** concerns, we are available to help. We encourage him to contact our **************** Team at ************** for further assistance. While they do not provide contract cancellation services,they are committed to helping him. They will explore options that may be available to the consumer to assist him with bringing his account current.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Customer Answer
Date: 02/13/2025

Complaint: 22785510

I am rejecting this response. I appreciate your attempt to address this matter, but I now have a clearer understanding of the situation.On August 19, 2023, I traveled to *********, ******, to celebrate my birthday with adult-oriented activities, including drinking and gambling. During my encounter with the Westgate sales team, I had been drinking and had also smoked marijuana. I distinctly remember drinking **** and Coke during Mr. ******* E. ******** sales pitch. It was evident that ******* recognized my condition, as he even suggested I use cocaine to "sober up." ***** P. *********, the sales manager, was also aware of my state, as was ***** ******, the closing officer, who allowed me to proceed with signing documents despite noticing that I was not in a suitable state of mind for such a significant purchase.The way the Westgate representatives presented this transaction was deceptive. They made it seem like I was hitting the jackpot by agreeing to purchase, but the truth is that this contract is a jokea rational person would never sign it. I firmly believe I have been taken advantage of. I paid for this all year and was promised five weeks of stays, yet I have been unable to utilize even one.I have filed complaints with other agencies and have connected with a group of fellow El Paso residents who have encountered the same issues. We are committed to going public with our experiences through the media. It is vital to stand up against such unethical sales tactics, and I intend to do just that. What is right is right, and this behavior is absolutely unacceptable.

Sincerely,

***** *******
Business Response
Date: 02/27/2025
February 27, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:***** *******
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your additional correspondence regarding Mr. ******** complaint. We thank you for the opportunity to respond.

Please be advised that, while the recorded signing does not support Mr. ******** most recent claims, Westgate is most willing to review the evidence he claims to have in support of his concerns. As such, we ask that he please provide it to us at the email address posted below for review. In the interim, the contract remains valid and enforceable.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/bp
Customer Answer
Date: 03/04/2025

Complaint: 22785510

I am rejecting this response because: I have a witness that was with me at the day of this transaction.

Sincerely,

***** Mercado
Initial Complaint
Date:01/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file a complaint against Blue Tree Resort regarding their continued lack of response to my repeated requests to cancel my timeshare.Since my husband passed away, I have been facing significant financial and medical hardships. Last year, I underwent two surgeries, which have made it even more difficult to manage my finances. I can no longer afford the payments associated with this timeshare. To make matters worse, the maintenance fees have increased every year since we purchased the timeshare, further straining my financial situation.Despite reaching out to Blue Tree Resort multiple times to request the cancellation of my timeshare, they have ignored my requests. I am asking for your involvement to help me resolve this matter and bring an end to this burden.Thank you for your attention and assistance in this matter.
Business Response
Date: 03/04/2025
March 4, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:**** Lou *********************************************** Complaint ID # ******** - Account # ********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mrs. ******** complaint. We thank you for the opportunity to respond.

Mr.********* on behalf of the entire Westgate family to Mrs. ******** please allow us to express our most sincere condolences for the passing of her husband. We understand that these types of losses can create uncertainty in our lives and create anxiety about the future. We want to assure Mrs. ******* that we remain here to help her and her family; however, since her ownership is with the Westgate Blue Tree Resort, she would need to get in contact with **************************** (SPM) regarding her concerns, which is the association governing that property. Mrs. ******* may contact them at ************** to inquire about any additional assistance they may provide.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
***********************************************************************************************************************************

Ak/am
Initial Complaint
Date:01/08/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Account # *********** I am writing to formally request the dissolution of my deed/contract with Westgate Resorts. This request comes after significant personal hardship, and I am hoping you will understand the difficult circumstances that have led me to this point.I am a 69-year-old widow who recently lost my husband of 38 years after a long and painful battle with dementia. His passing has left me emotionally devastated and financially vulnerable. In addition to mourning his loss, I now find myself grappling with the overwhelming financial burden of the timeshare mortgage and maintenance fees associated with the Westgate property. These ongoing financial obligations are more than I can bear, especially given my current circumstances. The stress of managing these payments has become an insurmountable challenge, and I simply cannot continue to carry this load on my own.
Business Response
Date: 01/27/2025
January 30, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ****** ********
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ****** ********* complaint.We thank you for the opportunity to respond.

Mr.********, first and foremost, on behalf of the entire Westgate family to ************ we wish to express our most sincere condolences for the passing of her husband. We understand that these types of losses can create uncertainty in our lives and anxiety about the future. We wish to assure her that we deeply value her relationship with Westgate and are committed to providing assistance to the best of our abilities.

Regarding the consumers request for cancellation, we ask her to understand that, when purchasing an interest in deeded real estate property, she assumed certain responsibilities under the contractual documents that she signed and executed;therefore, no longer wishing to own the property does not negate her contractual and financial obligations to her ownership. Moreover, Westgate is not in the practice of providing contract cancellation or release based solely on owner request, nor is Westgate required to provide cancellation once the state-mandated rescission period has lapsed. As such, Ms. ********* request is respectfully denied.

While we are unable to provide the resolution Ms. ******** seeks, Westgate is available to help. We encourage her to contact our Contract Mediation Team at ************** for further assistance. While they do not provide contract cancellation services, they are committed to helping her. They will explore options that may be available to Ms. ******** to assist her with bringing her account current while keeping in mind any financial difficulties she may be facing.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/sp
Customer Answer
Date: 02/03/2025

Complaint: 22784230

I am rejecting this response because:
it does not align with my request to terminate/desolve my mortgage.
Sincerely,

****** ********
Business Response
Date: 02/14/2025
February 14, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
************************************************************************************

RE:****** ********
Complaint ID # ******** - Account # *********** - *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Mrs. ********* complaint. We thank you for the opportunity to respond.

First and foremost, on behalf of the entire Westgate family to Mrs. *********,please allow us to express our most sincere condolences for the passing of her husband.We understand that these types of losses can create uncertainty in our lives and anxiety about the future. We want to assure Mrs. ******** that we remain available to help her and her family.

Ultimately,Mrs. ********* contract remains valid and enforceable. Nonetheless, please know that our ***************************** is willing to conduct a review of the options that may be available regarding her ownership. They may be reached directly at **************.

We thank you for the opportunity to be of service.

Respectfully,

***** *., Executive Team
Correspondence
Westgate Resorts
************************************************************************

Ak/bp
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vacation package to Westgate Resorts, included in the package was an extra night stay if booked within 30 days of purchase as well as ride a long tickets for a ****** race of your choice. The vacation was booked for Tennessee resort the end on May 2025 (no extra day was credited) and the ****** race October 2025. I was only provided one ride along ticket however; my friend who purchased the same package at the same time was provided with two ride along tickets. I am trying to determine why one person is provided more than the other when the same package was purchased. I have included the paperwork for both myself and ******* ******** who purchased the same package for comparison.
Business Response
Date: 01/23/2025
January 23, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ******* ********
Complaint ID # ******** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding ******* ********* complaint.We thank you for the opportunity to respond.

Mr.********, regarding the incentive associated with the consumers purchased Vacation Package, please allow us to clarify that the incentive offered if booked within thirty (30) days was a cruise card, which was provided at the time of purchase.

As for the extra ride along ticket, Ms. ********* friend received an extra ticket as a data entry error. Notwithstanding, as a customer service courtesy,we have added an extra ticket to her package as well. She now has two (2) ride along tickets.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
Customer Answer
Date: 01/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ********
Initial Complaint
Date:01/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We stayed at a Westgate and were offered two water park tickets and a $100 food gift card to attend a presentation. We went for the incentives but had no intention of purchasing anything. However, the presentation was intense and manipulative.Our sales **** ******** **********, and his manager used high-pressure tactics to keep us there. They claimed there was an "admin error" marking us as owners, which we now know was a lie. The meeting dragged on from 8 a.m., and we felt coerced into purchasing.******** claimed the timeshare was a great investment, saying we could earn rental incomethis was completely false. He failed to disclose that fees started at $1,169 and would increase significantly over time. This crucial information was purposefully omitted, leaving us unaware of the true financial burden. Despite promises, we never received the deed or other key documents.Westgate now avoids accountability by pointing out that these false claims werent in writing. However, your sales team made these statements intentionally to deceive us. This was not an informed decisionit was a pressured sale based on lies.Weve tried contacting Westgate multiple times to cancel this contract and request a refund, but no one has provided meaningful help. We feel grossly misled and believe our consumer rights were violated. No further payments will be made on this contract.We demand immediate cancellation and a resolution to this matter. If Westgate continues to ignore these issues, we will escalate further until justice is achieved. We will take legal action and contact every available agency until resolution is acheived. The fact is that Westgate cannot keep this open forever. This is a horrible company that uses people. We have been used. If you're reading this, STAY AWAY FROM WESTGATE.
Business Response
Date: 01/21/2025
January 21, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ******* ******** (********)
Complaint ID # ******** Account # *********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ivonnie Adderleys complaint.We thank you for the opportunity to respond.

Mr.********, please be advised that Westgate has previously addressed these concerns presented by Ms. ********* Absent supporting documentation for the claims, Westgates position remains unchanged, regardless of the escalation path chosen.

While we are appreciative of her concerns, Westgate remains available to help. We encourage Ms. ******** to contact our Owner Benefits Team at ************** for further assistance regarding her ownership.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** *.)

Sb/am
Customer Answer
Date: 01/21/2025

Complaint: 22764586

I am rejecting this response because:
I will not be contacting the Owner Benefits team because I have zero interest in using the timeshare. It has not been used in ages and will not be used again. For one, availability even using the timeshare is extremely limited. Westgate claims there are no black-out dates but that's not true in our experience. We found many black out dates when trying to book reservations, so even if we wanted to use this timeshare, it's very limited.
If you want me to contact Owner's Benefits to make payments, you're also out of luck. No further payments will be made. And that's the one thing that hurts Westgate the most: not being able to **** money off of innocent and unsuspecting people. Why would we continue to give money to a deceptive company that has already stolen from us, and millions of others? So with that being said, you need to offer an alternate solution. You won't be receiving any phone calls from us. After all, Westgate says that our complaints are invalid because the lies were said to us verbally in the presentation, and therefore cannot be validated because they are not in writing. So we are holding you to the same standard. All further communication will be in writing.
Yes, verbal communications cannot be validated, but your company has a somewhat scripted sales presentation and therefore you generally know what was said. Moreover, the Acknowledgment of Representations (AOR) document referenced in your response fails to accurately reflect the verbal assurances provided during the presentation. It is clear that the representations made to us were misleading and designed to make us purchase. This was all under false pretenses. What kind of "supporting documentation" do you need? You KNOW that's wrong because the documentation are things YOU coerced us into signing. Give us some actual examples of documentation that would validate our claims, and we'll see what we can do. Or, we can take this to a lawyer and see what they think.
Sincerely,
******* ********
Business Response
Date: 01/30/2025
January 30, 2025

****** ********
Consumer Affairs Representative
BBB serving Central Florida
**************************************************************************************

RE: ******* ******** (********)
Complaint ID # ******** Account #*********** *********

Dear Mr. *************************************** Resorts is in receipt of your correspondence regarding Ivonnie ********* complaint. We thank you for the opportunity to respond.

Mr.********, we regret to read of Ms. ********* continued dissatisfaction with Westgates responses; we are committed to providing our owners with the highest level of service, and we are sorry if she feels as though we have not met that standard.

That being said, we ask her to understand that, again, while she may not like or agree with Westgates response, we have reviewed and researched her concerns per company protocol and addressed them accordingly. Ultimately, any disagreement she may have with Westgates position will not change it. As such,Westgates position remains as previously conveyed.

While we cannot control whether Ms. ******** accepts our offer of help, Westgate remains available to assist her.

We thank you for the opportunity to be of service.

Respectfully,

****** *., Executive Team
Correspondence
************************************************************************ (Attn: ****** ****************
Customer Answer
Date: 02/13/2025

Complaint: 22764586

I am rejecting this response because:
It is not as if I FEEL that you haven't provided the highest level of service. You have not and I have the facts to prove it.
You said that I could provide supporting documentation. I asked you what kind of documentation and you did not answer the question. And that seems suspicious, no? Because you know if I actually bring any written evidence to the table, you will have to concede. Westgate will never admit to any wrongdoing.
Do you want me to show evidence of the financial and medical hardships we've been experiencing over the last few years? We have entire lives outside of this timeshare but your company does not care about that. You are unempathetic, selfish and greedy. You also keep saying Westgate is here to assist me and help me. But still, you are doing the exact OPPOSITE of that by keeping me locked in a fraudulent contract, filled with financial burden.
Westgate has only made my life worse. Know that I will not accept your help and I will not pay you more money. What happens next? You cannot keep this going forever.

Sincerely,

******* ********

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Central Florida Investments, Inc. is NOT a BBB Accredited Business.