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This profile includes reviews for Central Florida Investments, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Central Florida Investments, Inc.

  2801 Old Winter Garden Road Ocoee, FL 34761-2965

• 

  Central Florida Investments, Inc.

  12000 Cypress Run Dr Orlando, FL 32836

• 

  Central Florida Investments, Inc.

  131 SW Webbs Gln Lake City, FL 32024

• 

  Westgate Resorts

  PO Box 31515 Tampa, FL 33631-3515

• 

  Westgate Myrtle Beach, LLC

  415 S. Ocean Blvd. Myrtle Beach, SC 29577

Review Details

• Review fromRichard P

  Date: 08/25/2022

  1 star

  Richard P

  Date: 08/25/2022

  We are unhappy with our timeshare ownership and repeatedly asking for help with ending our relationship. We were lured to a sales gimmick in Orlando with hundreds of salespeople pressuring us to buy a timeshare. By the end of this 4-hour presentation, we were exhausted. We were told we would get "Free Weeks" and use them anywhere in the world. This was a lie. Nothing is ever available, or we cannot get in touch with anyone to help us. We were told that if we wanted to profit, we could easily rent or sell it. This was also a lie. When we stayed at our condo, we found broken appliances, musty smells, and dirty laundry not being picked up for days. We had to continuously call to get anyone out to help us. The experience has been extremely stressful and has not benefitted us. Keeping this timeshare would severely impact our future negatively and cause us more stress. We would have never agreed to sign the contract if we had been told the truth. We have wasted ten years of giving money to Westgate, and we cannot use the condo. Westgate has lied to us and refused to accommodate our needs. We refuse to continue this relationship and need to terminate our timeshare immediately. We are suffering financially and physically on limited income now and have pleaded with them to cancel , since we have fully paid $23,177.61 and own the unit and THOUSANDS PLUS more in tacked on fees.

  Central Florida Investments, Inc.

  Date: 09/16/2022

  September 16, 2022
  
  
  RE: Richard ******
  ************************************************************
  
  Dear Mr. ******,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Mr. ******, please be advised that we have addressed these concerns previously, and our position remains unchanged. We have forwarded a copy of our previous response to the email address we have on file as a courtesy.
  
  If you require further assistance, we once again encourage you to contact our Account Services Department at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping you. We thank you for the opportunity to be of service.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/am

• Review fromLori P

  Date: 08/23/2022

  1 star

  Lori P

  Date: 08/23/2022

  Lori P. 08/21/22 Westgate is nothing more than an over priced scam. They make their service seem as if it is a financial investment, but it is far from that! I was completely over sold on this and I cant even use it. Now that ive realized this is a money hole, Ive have tried to end my business with the company. They are doing everything in their power to keep me tied down to this contract. DO NOT BUY with Westgate. They do not care about their paying customer at all. They only want your money. Take this as your sign to stay far from this company!

  Central Florida Investments, Inc.

  Date: 09/13/2022

  September 13, 2022
  
  
  RE: Lori ******
  **************************************************************
  Dear Ms. ******,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Ms. ******, as it is not possible to validate verbal statements, the Developer requires all owners to complete the Acknowledgment of Representations document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Acknowledgments #3 and #5 show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. You received a copy of this document on the day of sale.
  
  We ask you to understand that absent documentation of an issue that warrants cancellation, your contract is and will remain valid and enforceable. We understand that you are not satisfied with Westgate, but that does not negate our position. If you require further assistance, we encourage you to contact our Contract Mediation Department at 1-800-375-8122 to avoid continuing collections activity up to and including foreclosure.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp

• Review fromWayne S

  Date: 08/16/2022

  1 star

  Wayne S

  Date: 08/16/2022

  We have been in a dispute with Westgate Resorts for several years asking to be released from the agreement we made because of their deceitful sales practices that caused us to buy one of their timeshares in November 2016 and our continuing medical hardships that make it impossible for us to use the timeshare. When we were told about the required presentation, they assured us it would take 1 hour. It took over 3 hours. Each time we declined their offer the sales rep would get a supervisor with a "better" offer. We found that the salesperson and documentation were misleading. We were told that the maintenance fee was $441 (documented by the CONTRACT FOR PURCHASE AND SALE and the ACKNOWLEDGE OF REPRESENTATIONS). It was actually $530 the first year. Hidden in the closing costs was a charge for $1034.77 for loss of life with no explanation. This was listed in the CLOSING DISCLOSURE as "$1,474.77 in Other Costs" with a note "See page 2 for details." The CLOSING DISCLOSURE was only one page. Since the purchase, many hardships have fallen upon us. In Jan. 2017, I was diagnosed with stage 4 throat cancer and in early 2018 developed severe Dropped Head Syndrome and Neurogenic Orthostatic Hypotension (side effects of Parkinson's disease). Other side effects of Parkinson's continue to increase in intensity and severely limiting my mobility. I had to retire in July 2018. We are unable to travel and have a limited income. We tried putting our timeshare up for rent in 2018 and tried to sell it in 2019. We have found, contrary to what Westgate made us believe, it's extremely unlikely that anyone would rent or purchase it. We found that renting this timeshare requires competing with Westgate who advertise their properties with third party rental agencies. There are timeshares on eBay listed for $1 and they do not sell. It's not right that we are forced to remain in this contract with Westgate after hardships out of our control and no hope of using this timeshare.

  Central Florida Investments, Inc.

  Date: 09/02/2022

  September 2, 2022
  
  
  RE: Wayne *******
  ************************************************************
  
  Dear Mr. *******,
  
  We thank you for your patience while we reviewed your concerns. Please be advised that we have sent our response to the email address we have on file. If you have any additional concerns, you are welcome to contact us at the email listed below.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/bp

• Review fromLaura M

  Date: 08/13/2022

  1 star

  Laura M

  Date: 08/13/2022

  If you are reading this, please do not make the mistake my husband and I did. We signed up with Westgate under the premise that we were investing in a vacation property that would bring us rental income. Had we known the truth, there is no way we would have made the choice we did. It didn't help that when we said no, the staff got pushier every time and kept dropping the price to entice us. Eventually we agreed to $9,000. For that price, it made sense to vacation around the world AND have extra income. We signed a contract in less than 20 minutes, because we were not given the chance to view each document. I believe this was done purposely so we wouldn't discover that we were being sold on false promises. I have tried to contact the company about this and no one has answered thus far.

  Central Florida Investments, Inc.

  Date: 08/29/2022

  August 29, 2022
  
  
  RE: Laura ********
  ************************************************************
  
  Dear Ms. ********,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  First and foremost, we were disheartened to read that you feel as if you have not received the quality customer service Westgate provides itself on providing its owners and guests. Due to the fact that we are currently operating with reduced staff, there may be a delay in our responses; however, rest assured that we remain committed to providing you with the highest level of customer service.
  
  Additionally, allow us to sincerely apologize if you felt uncomfortable or pressured in any way while attending our sales presentation. Since there may have been offers presented on a first-come, first-served basis, depending on the available inventory, the representative may have expressed some urgency regarding the offer. However, you were never obligated to remain past the agreed-upon time to receive your incentive or to purchase a timeshare. In addition, while you state you felt rushed during the closing process, please know that if you had informed the Closing Officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  Due to the fact that timeshare real estate sales are highly regulated and contractual in nature, the Developer requires all owners to complete the Acknowledgment of Representations document. With this document, the Developer strives to eliminate the possibility of any misunderstandings with regard to what may have been presented to you, which may have influenced your decision to purchase. Acknowledgments #3 and #5 show that you purchased this property for personal use, that there were no representations made regarding investment or resale potential, and that the Developer does not have a rental or resale program to assist you. You received a copy of this document on the day of sale.
  
  Ms. ********, our review has concluded that you were provided full and fair disclosure of your purchase terms on the day of sale; therefore, your contract is valid and enforceable. We thank you for your correspondence and for the opportunity to be of service. If you require further assistance, our Owner Relations Team is available to provide personalized help with all account matters. You may reach them directly by calling 1-800-925-9999 / Option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/sp

• Review fromRebecca B

  Date: 08/06/2022

  1 star

  Rebecca B

  Date: 08/06/2022

  Do yourself a favor and steer clear from Westgate. This is easily the worst company I have ever had the displeasure of dealing with. Their sales staff is made up of tricksters that only care about making a buck. I had been an owner for quite a while and tried to remove my ex-husbands name from my contract but was duped into an upgrade instead. The lies I was told included: I would get more room for my children to vacation with me. Rental income to cover maintenance fees. Investing in real estate. Access to discounted cruises. Easy reservations. ALL LIES! There is no "income", I'm only throwing money away. I don't have access to any more space than before. Timeshares are NOTHING like real estate...no value = nothing to invest in. I have never been able to get a cruise. Worst of all, reservations are a nightmare. I work in healthcare and have never been able to find anything to accommodate my needs. What a waste of time and money!

  Central Florida Investments, Inc.

  Date: 08/24/2022

  August 24, 2022
  
  
  RE: Rebecca *******
  ************************************************************
  
  Dear Ms. *******,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Ms. *******, as you were advised during your closing, Travel Savings Credits (TSCs) can be used toward purchases with Westgate Cruise & Travel Collection (WGCTC). In addition, exchanging your contracted unit discounts the price of cruises with both WGCTC and Interval International.
  
  We ask you to understand that we have addressed the remainder of your concerns previously, and our position remains the same, in that your contract is valid, enforceable, and not subject to cancellation. We thank you for the opportunity to be of service. If you require further assistance, we once again encourage you to contact our HOA Outreach Department at 1-800-216-7103. You may also contact us at the email address below should any additional concerns arise.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/sp

• Review fromAshley S

  Date: 08/04/2022

  1 star

  Ashley S

  Date: 08/04/2022

  We 100% regret signing a timeshare contract with westgate resort. While we were out to dinner, we were approached asking if we would be interested in attending a presentation with westgate and check out their resort. They had explained there would be no obligation to purchase anything.we decided to go and now we know that would be our BIGGEST REGRET. When we attended this meeting we really signed up for: 1)A very long presentation with contract process being rushed 2)We we're never told about LEGAL RIGHT TO CANCEL 3)Increase monthly payments and maintenance fees 4) LACK availability and any more Their goal was to make traveling easier and cheaper. Instead made it harder and much expensive unlike what told us. In fact everything they told us is contradicted in the contract we signed

  Central Florida Investments, Inc.

  Date: 08/22/2022

  August 22, 2022
  
  
  RE: Ashley ********
  ************************************************************
  
  Dear Ms. ********,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  First and foremost, we apologize for any inconveniences you may have experienced due to the length of the sales presentation you attended. We ask you to keep in mind that the only requirement to receive your agreed-upon incentive was to complete the 90-minute presentation. You could have stopped the presentation at any time as you were under no obligation to purchase. Please understand that Westgate cannot control whether you chose to exercise that right, as hundreds of consumers do on a daily basis. As for your feelings of being rushed during the signing process, please know that had you informed the Closing Officer of this concern, they most certainly would have proceeded at a pace with which you were comfortable.
  
  While we understand your concerns regarding your maintenance dues and taxes (M&T), it is important to understand that the M&T represents the only source of revenue available to pay the cost of maintaining your resort. The Owners' Association is responsible for calculating the resort's annual budget and dividing it equitably among all the owners so that each one pays a fair share of the costs needed to preserve the integrity of the resort's services while keeping the costs as low as possible. If the cost of goods and services to maintain your resort increases, this increase to the Budget is divided amongst all the Resort Owners so that each pays his fair share of the increase.
  
  In regard to your concerns about your payments increasing, please be advised that your monthly payments are fixed and do not increase unless there is an agreed-upon mortgage modification.
  
  Lastly, we were disheartened to read that you may have had some issues booking your timeshare. Please be advised that we have forwarded additional information about your ownership to the email address we have on file.
  
  Ms. ********, please be advised that Westgate fully complied with its legal duty by disclosing the terms of the rescission period in the Contract for Purchase and Sale. We are not required to disclose this verbally. Due to the fact that full and fair disclosure was provided on the day of sale, your contract is valid, enforceable, and not subject to cancellation.
  
  We thank you for the opportunity to be of service. Should you require further assistance, you may contact our Account Services Department at 1-888-999-0101. While they do not provide contract cancellation services, they are committed to helping you. You may also contact us at the email address below should any additional concerns arise.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/sp

• Review fromBrenda O

  Date: 07/31/2022

  1 star

  Brenda O

  Date: 07/31/2022

  Toda nuestra experiencia con Westgate ha sido horrible. Nos estafaron desde el principio. Nos sobornaron para que fuéramos a una de sus presentaciones de ventas con entradas para Universal Studios. Terminamos atrapados en una pesadilla llena de mentiras, engaños y deudas. Cuando nos vendieron un tiempo compartido, nos contaron todas las maravillosas ventajas de tener uno de sus tiempos compartidos. Todo parecía increíble, pero no fue hasta que fue demasiado tarde que nos dimos cuenta de que habíamos sido estafados. Para tratar de convencernos de que hiciéramos la compra, dijeron que podríamos obtener ganancias alquilando nuestro tiempo compartido. ellos dijeron que podriamos vender el tiempo compartido. El contrato que firmamos estaba en inglés y como no entendemos inglés, les tocó a los vendedores "explicarnos" el contrato. Así es como nos vimos atrapados en la deuda ridícula. Muy sin escrúpulos de su parte! ¡Lo peor es que estos ladrones nunca revelaron la tasa de interés del precio del tiempo compartido! ¡No caigas en nada de lo que digan! ¡Todo es mentiras y cuando tienes un tiempo compartido con ellos, ni siquiera puedes usarlo cuando quieres! No hay nada disponible cuando quieres reservarlo. ¡Qué malgasto de dinero! ¡Westgate se está saliendo con la suya estafando a la gente! ¡Manténgase alejado de cualquier cosa que tenga que ver con ellos! Si pudiera darle a Westgate una calificación peor, lo haría. ¡Westgate es una empresa corrupta!
  
  Translated by BBB representative:
  
  Our entire experience with Westgate has been horrible. We were ripped off from the start. They bribed us to go to one of their sales presentations with tickets to Universal Studios. We end up trapped in a nightmare full of lies, deceit and debt. When they sold us a timeshare, they told us about all the wonderful benefits of owning one of their timeshares. It all seemed incredible, but it wasn't until it was too late that we realized we had been scammed. To try to convince us to make the purchase, they said that we could make a profit by renting out our timeshare. they said we could sell the timeshare. The contract we signed was in English and since we don't understand English, it was up to the vendors to "explain" the contract to us. That's how we got stuck in ridiculous debt. Very unscrupulous on your part! The worst part is that these thieves never disclosed the interest rate on the timeshare price! Don't fall for anything they say! It's all lies and when you have a timeshare with them you can't even use it when you want! Nothing is available when you want to reserve it. What a waste of money! Westgate is getting away with scamming people! Stay away from anything to do with them! If I could give Westgate a worse rating, I would. Westgate is a corrupt company!
  

  Central Florida Investments, Inc.

  Date: 08/18/2022

  August 16, 2022
  
  
  Re: Brenda *******
  **************************************************************
  
  
  Dear Ms.*******,
  
  We thank you for your comments and feedback, and are saddened to read about your dissatisfaction with your purchase, as one of Westgate's main goals is to assist our owners in realizing the full potential of their timeshare ownership.
  
  For us to better address your concerns and due to the character limitation for comments, please know that we will be sending a full response, in Spanish, addressing your concerns to your email address on file for your privacy.
  
  Respectfully,
  
  Ada ******, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Ada ******)
  
  Ag/bp

• Review fromJohn S

  Date: 07/22/2022

  1 star

  John S

  Date: 07/22/2022

  We have been fighting with Westgate for a while now. It is tiresome. This is one of the worst things to be involved with. It sounds great but when the truth of what you signed up for comes to light, it's very ugly. And there's nothing you can do about it. We wish someone would have had some decency to tell us what we were actually signing up for instead of feeding us lies and leading us down the path of lies and financial strain. What's so sad about the situation is that they don't care one bit. When you try to speak with them about it, they tell you their hands are tied. Think again if you want a timeshare with Westgate. Most of everything they tell you is a lie.

  Central Florida Investments, Inc.

  Date: 08/05/2022

  August 5, 2022
  
  
  RE: John ******
  ***********************************************************
  
  Dear Mr. ******,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Mr. ******, we were disheartened to read that you may not be satisfied with the customer service you have received thus far. At Westgate, we always hope to assist our owners to the best of our abilities, and we are sorry if you feel as if we have not met that standard for you; however, we ask you to understand that customer service concerns do not negate your financial and contractual obligations to Westgate.
  
  Please be advised that we have addressed your concerns previously, and our position remains unchanged. For further assistance, we urge you to contact our Contract Mediation Department at 1-800-375-8122 to avoid continuing collection activity up to and including foreclosure. You are also welcome to contact us at the email address below should any additional concerns arise.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/gsc

• Review fromMac C

  Date: 07/18/2022

  1 star

  Mac C

  Date: 07/18/2022

  We cancelled our timeshare within 10 business days as agreed and they refused to honor the cancellation agreement. We dealt personally with the Segiels. They never showed us our unit nor have we ever stayed at any of their resort. We actually contemplated revisiting making a purchase in the future. I'm hoping I have a change of heart contingent upon how they resolve my matter. Its not looking good. Itz truly a no brainer for an average Joe, honor a cancellation contract & return $500. and keep the referral monies along with more referrals to come. Gain happy client(s). And increase your ratings. How can a state allow such practices on

  Central Florida Investments, Inc.

  Date: 07/29/2022

  July 29, 2022
  
  
  RE: Mac *********
  *************************************************************
  Dear Mr. *********,
  
  Westgate Resorts is in receipt of your correspondence, and we appreciate the opportunity to respond.
  
  Mr. *********, first and foremost, we are saddened to read that you no longer wish to be an owner with Westgate Resorts and that you have not been able to use your timeshare ownership as it was intended. We deeply value your relationship with Westgate Resorts and are committed to providing you with the highest level of service.
  
  Please allow us to clarify that the State-mandated rescission period is calendar days and not business days. Additionally, there is no legal requirement that a purchaser must tour the unit being purchased. Westgate's position is that your contract is valid and legally enforceable. Your request for cancellation and a refund are respectfully denied.
  
  Mr. *********, as we remain in a position of wanting to help, we encourage you to contact Westgate's Owner Benefits Department directly at 1-800-285-1691 for assistance with bringing your account current to avoid continuing collections activity up to and including foreclosure. If we may be of any additional service, our email address is listed below.
  
  Respectfully,
  
  Joely *********, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Joely *********)
  
  Jr/am
  

• Review fromJamie A

  Date: 07/18/2022

  1 star

  Jamie A

  Date: 07/18/2022

  Terrible to deal with, I have an offer to sell my time share and they want the remaining balance paid in full, can not escrow money during legal real estate sale like other homes and. Their reason for this is that I am selling to a corporation instead of a private party. I even had my attorney contact the buyer to wire funds to pay off the property prior to deed transfer and agian was told no since they can not receive money from a third party. I feel they are taking advantage of a disabled Veterans and scamming others in they way they keep adding more rules and take away your rights as a property owner that I have the deed to prove.

  Central Florida Investments, Inc.

  Date: 07/28/2022

  July 28, 2022
  
  
  RE: Jamie ********
  ************************************************************
  
  Dear Mr. ********,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Mr. ********, please be advised that we have no record of any payoff inquiries or attempts, nor do we have a record of any resale inquiries or attempts. If you have further information about these alleged attempts, we encourage you to forward it to us at the email address below. In the meantime, you are welcome to contact our Owner Relations Team for any further assistance you may require. You may reach them by calling 1-800-925-9999, option 4.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/gsc

  Jamie A

  Date: 07/28/2022

  That is a complete false statement, the Property Manager from the the West Gate Towers just closed out the transfer of membership request yesterday and told me that I could not reapply for 6 months, so now they are putting a stipulation on how often i can transfer my member ship in a sales transaction.

  Central Florida Investments, Inc.

  Date: 08/09/2022

  August 9, 2022
  
  
  RE: Jamie ********
  ************************************************************
  
  Dear Mr. ********,
  
  We thank you for your patience while we reviewed your concerns. Please accept the following as Westgate's response.
  
  Mr. ********, upon correspondence with our Name Change Department, we could still not find a record of any resale inquiries. Our Name Change Department attempted to reach you by phone to further discuss your concerns but was unsuccessful in reaching you. They have sent a letter to the address on file with further information about the loan assumption process.
  
  We thank you for the opportunity to be of service. Should you have further questions about this endeavor, you may reach our Name Change Department at 1-800-249-0545.
  
  Respectfully,
  
  Amy *****, Executive Team
  Owner Relations Correspondence
  [email protected] (Attn: Amy *****)
  
  Ap/gsc