Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Air Conditioning Contractors

Frank Gay Services, LLC

Reviews

This profile includes reviews for Frank Gay Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Frank Gay Services, LLC has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.37/5 stars

    Average of 820 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJames S

      Date: 07/01/2025

      5 stars
      Great job. Got the appointment fast. ****** was honest and didnt try to upscale me on something I did not need.
    • Review fromSean B

      Date: 06/30/2025

      5 stars
      ***** came out to fix a valve leak that the city notified me of. He was here within 2 hours, fixed the problem, recommended other issues to be addressed for maintenance, and was kind and professional. He turned a bad situation into a good one with his demeanor and professionalism and I will continue to use Frank Gay Services as a result.
    • Review fromLionel N

      Date: 06/30/2025

      5 stars
      Tech came out diagnosed the issue and was able to get me a brand new unit installed the same day. They were very professional from the beginning and were quick with the install.
    • Review fromEthel O

      Date: 06/30/2025

      5 stars
      I had minor problem, which i tried to call several places to come out to help me with the problem with the house plumbing. My asked me to find new person and Mr. ***** from *********************** They were on time and very professional. So if you would quick and speedy service, call Mr. *********************** Again thank you for the speedy services.
    • Review fromRon V

      Date: 06/25/2025

      5 stars
      Very polite and professional. The price was fair, would hire again.
    • Review fromRonald H

      Date: 06/24/2025

      1 star
      They came out to do work on my electrical issues they suppably found the issue but did not get it completed on fixing when I called about it the call service had my on hold for over 15 mins and was ****.after 2 days of waiting for the repair the tex did not want to do it and spoke very ruddly to my wife then when my wife called me I spoke to the tech he did finally fix it through he did not clean up his mess.they then tryed to offer me $100 off a$3300 bill if I would change my complaint to give them a good review.the big problem is I had to supply them with outlets / light switches and cover plates that they was supposed to have to do the job witch was in the contract for them to do and they tried to get out of doing this company will be real nice to you and upsale you to get the job then if you have paid them in full they will try to get out of any of the work they can and there customer service will not work with you to resolve any issues you have with the work performed
    • Review fromJOEHANS L

      Date: 06/24/2025

      5 stars
      Outstanding timely professional service. Give the man a decent raise.
    • Review fromReyna C

      Date: 06/21/2025

      1 star
      Henry ******* was dispatched to our home on 6/20/25. We had lights flickering and unable to use appliances without our lights turning off. We explained this to Henry when he arrived and he advised it could be a couple of things including an issue with Duke's electrical box. He checked that and came back that everything was fine on that end. He looked over our electrical boxes and advised that was the issue so we needed to replace both boxes. We paid for the replacement and the next day when they new boxes were installed we were still having the same issue. I spoke with the electricians on site and they advised it could be our Duke box. After calling Duke they confirmed the issue was their box. It's unprofessional and a scam from Henry to state the issue was our electrical boxes. If he couldn't properly check Duke's electrical box he should have said so instead of misleading us into spending thousands to replace our electrical boxes.
    • Review fromDiane H

      Date: 06/20/2025

      5 stars
      Problems with toilet bowl and fixed it. Great service and very professional .Will call them again.
    • Review fromEugene N

      Date: 06/20/2025

      5 stars
      ******* was amazing. He really took his time and we had some adversities to overcome and he did it with no questions asked. Perfect gentlemen, vet and professional. Always want him to come when we call

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.