Reviews
This profile includes reviews for Frank Gay Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 820 Customer Reviews
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Review fromGenesh C
Date: 07/03/2023
5 starsGenesh C
Date: 07/03/2023
Theodore came quickly and fixed the issue. He also set me up with an appointment for dry wall restoration.
Frank Gay Services, LLC
Date: 07/12/2023
Frank Gay Services strives to be on time and quick to get our customers comfortable as soon as possible. Thank you for the great feedback!Review fromYelena T
Date: 06/28/2023
5 starsYelena T
Date: 06/28/2023
We highly recommend Frank Gay Services! Today we had 2 repairs: Electrical and AC. What fantastic customer service and very professional technicians! We are giving Five Stars for the first contact call and the follow-up regarding the finished job. We have been impressed with how well EVERYTHING is organized, everything is up to today's high standards. When you hire Frank Gay Services Co. you can be sure you are in good hands.Frank Gay Services, LLC
Date: 06/30/2023
Thank you Yelena - we appreciate your high recommendation following your electrical and AC service visits! We strive to provide fantastic customer service while providing professional efficient technicians! We value your feedback as a customer!Review fromBillie G
Date: 06/28/2023
5 starsBillie G
Date: 06/28/2023
Esteban V****** showed up during the allotted time. He was very pleasant with a soothing prescence (odd comment but it is how I felt). Esteban did a thourough job of inspecting my A/C system inside and outside explaining to me all that he had seen and a few recommendations.Frank Gay Services, LLC
Date: 06/30/2023
Thank you Billie - we are pleased to hear you were happy with our AC technician Esteban's service visit! We strive to provide 5-star customer satisfaction!Review fromCarmen L
Date: 06/27/2023
5 starsCarmen L
Date: 06/27/2023
Aaron was very professional and knowledgeable. Immediately figured out the issue and provided a solution. We have AC again…. Great work. Thank you!!!Frank Gay Services, LLC
Date: 06/29/2023
Thank you so much Anthony - for this great 5-star review of our AC technician Aaron's service visit! Professional and knowledgeable are some of the many qualities we appreciate in him! We are happy to hear you have AC again!Review fromKenton R
Date: 06/27/2023
5 starsKenton R
Date: 06/27/2023
I was able to get a same day appointment with Frank Gay Service to repair a leaking garbage disposal and I couldn't be happier with the results. My assigned technician Logan explained all of the required work in detail and he was extremely professional and friendly throughout the process. I was so impressed with Logan that I asked Logan to complete a required p trap replacement for my laundry room, which Logan was glad to complete during the same visit. Great value for the professional services provided.Frank Gay Services, LLC
Date: 06/29/2023
Thank you so much Kenton - for seeing the value in the services we provide! We are delighted to hear you were very impressed with our plumbing technician Logan's service visit! We are grateful for the opportunity to earn your business!Review fromMaury F
Date: 06/27/2023
5 starsMaury F
Date: 06/27/2023
The main reason we hire Frank Gay is Brian H****. He is knowledgeable and OCD. He makes sure that everything is done perfectly as if he was performing a task for his own house. He reviews with you everything he has done. We do not mind spending more for his services because he is worth having him do the jobs.Frank Gay Services, LLC
Date: 06/30/2023
Thank you Maury - for this wonderful 5-star review of our plumbing technician Brian's service! We strive to provide excellent customer service while performing quality work! We agree - he's an asset to our company!Review fromShelly S
Date: 06/22/2023
1 starShelly S
Date: 06/22/2023
FRANK GAY is scamming innocent customers like me.
Called Frank Gay on 6/12/2023 who installed a new thermostats which was overpriced. I paid $674 to Frank Gay and later had two other companies stop by who advised that the thermostat Frank Gay sold to me is overpriced and is not worth more than $200. I called Frank Gay on 6/22/23 for them to come pick up the thermostat that they installed and to refund my money but they said they can’t do that and can only give me $100 refund- I told them they are not even willing to meet me half way , and the girl Karina that I spoke to said that this is all they can do and she said for me to do whatever I need to do on my end. So needless to say… FRANK GAY is scamming a lot of innocent customers and you guys really need to look into this!
Sincerely- a very unsatisfied customer
Shelly *********Frank Gay Services, LLC
Date: 07/20/2023
Shelly - management has spoken with you regarding your concerns. We attempted to come to a reasonable resolution. If you would like to discuss this further, please give us a callback.Review fromAngela V
Date: 06/16/2023
1 starAngela V
Date: 06/16/2023
If I could give 0 stars I would!! I got a brand new AC unit installed a week ago. After the technician was done installing and started up the unit, it smelled like my house was going to burn down. Turns out the other tech who was outside DRINKING awhile installing my compressor wired something incorrectly (no surprise). The AC was not functioning as it should, blowing out hot air. The tech charged it with Freon and said it must have come from the factory like that. Fast forward to 24 hours later, my AC unit is blowing out warm air AGAIN. The left side of the house is warmer then the rest. During the day, I have the thermostat set on 70 and the temperature slowly rises to 77. The guy came 2 days later, looked around and finds that it’s low on Freon AGAIN. He charges it with Freon AGAIN and turns the fan speed up. Says the left side of the house is far away from the AC unit and must not be getting enough air. Fast forward to today, irs 80 DEGREES in my house and my thermostat is set to 70. I called to have someone come out to look, I’ve been waiting 3+ hours. I shut my AC system off because I don’t want to break it, since obviously it doesn’t work. I don’t live in this house. I’m waiting around for someone to come here and I have to be somewhere. I want this system OUT OF MY HOUSE. Imagine I lived here? Is it acceptable to leave someone without a properly working AC that they just paid 10 thousand dollars for????????I will take a lawsuit against this company if they do not fix this problem IMMEDIATELY.Frank Gay Services, LLC
Date: 06/22/2023
Angela - we take these matters seriously. We would like the opportunity to address your concerns. Our customer experience specialist will be reaching out to you.Review fromPamela M
Date: 06/13/2023
1 starPamela M
Date: 06/13/2023
Called Frank Gay on Sunday tub was stopped up( site said 24 hour service). My husband left a message for an after call service. Was told they do not do emergency calls anymore ant the earliest they can get someone to come was between 8 to10 Yesterday morning. The tech came he looked at the tub and went back outside to his truck. My husband asked how much he said $407 ( Yes for a stopped up tub) being in a bind I told him to go on. My husband is a veteran and they gave a discount which brought the $407 cost to 370. This tech only removed the drain stopper it was broken. And he snaked the tub this only took 15 minutes I don’t mind paying but when the site says pluming issues $39.00 to $380.00 was a rip off I will never use this company or recommend it. I get things are getting high but come a 15 minute job $380. They charged more than any one else I know.Frank Gay Services, LLC
Date: 06/15/2023
Pamela - we would like the opportunity to address your concerns. Frank Gay Services charges by the scope of work not by labor or parts. Our customer experience specialist will be reaching out to you regarding this matter.Review fromDebbie L
Date: 06/06/2023
1 starDebbie L
Date: 06/06/2023
Worst customer service I have ever experienced!! Still trying to get AC fixed. They replaced a fan and motor improperly and it broke. I've been waiting 2 days to get their mistake corrected. I've called and all I get is I'm sorry..this doesn't help the heat in my house!!! I will never use this company for anything!!! Run for your life!!Frank Gay Services, LLC
Date: 06/08/2023
Debbie - thank you for your feedback. We would like the opportunity to address your concerns. Our customer experience specialist will be reaching out to you.Debbie L
Date: 06/12/2023
I wanted to add to my first review. I had to call for a tech on a Monday because the AC was not working. They installed the fan and motor wrong and it broke. They left the house telling us they woul be back the next day. I never heard anything!! I called for days trying to find out what was going on. My finance is going through chemo and sitting in a house that was well over 90 degrees was unacceptable. Tuesday night we purchased a portable AC unit for the bedroom. $1800 paid to Frank Gay and $350 to Home Depot so we could stay in our home after Frank Gay's techs broke my AC. Not once have they ask how to rcorrect this problem. I told their customer service I wanted my $150 back because I didn't want to participate in their family plan which is 2 AC maintenance and a electrical inspection and a plumbing inspection. I was told today I would be refunded $50 when I added a positive comment to BBB. This company continues to show their true colors and how they appreciate their customers Once again the most horrible customer service I have ever experienced.
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