Complaints

This profile includes complaints for Orlando Rentco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Orlando Rentco LLC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Orlando Rentco LLC

  5601 Butler National Dr Orlando, FL 32812-3023

• 

  Advantage Rent A Car

  15 Transportation Way Boston, MA 02128-2063

• 

  Advantage Rent A Car

  1 Scott Way Philadelphia International Airport Philadelphia, PA 19113-1511

• 

  Advantage Rent a Car

  1351 Airport Rd Jacksonville, FL 32218-2403

• 

  Orlando Rentco LLC

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to discuss the attached rental..On Friday night we arrived at the ***************** location very late (1030pm) to pick up our vehicle. I was prepared with my proof of liability insurance and have physical damage coverage on my credit card.The agent, *******, would not accept my proof of Canadian liability insurance and stated that the $14.99 / day fee for liability was mandatory. She stated that Advantage was not 'self insured' like the big guys and it was a required coverage. (My wife and I both work in the insurance industry at major insurers in ****** and know exactly how liability is structured).I pushed back and stated that I had never experienced that before in any country I have rented in (we are frequent travelers).Given it was 1030 and I was really out of options we took the vehicle.Upon return I asked for a credit back of the $14.99/day fee + tax as it was unnecessary. I was greeted by rudeness from ******* and her counterpart I was immediately shut down. I asked to speak with the manager who came out and greeted me with rudeness. She said no to any questions I had would not entertain them and walked back into the back room dismissing my wife and I.I called the call center to dispute and they pointed me to 'page 2' of the agreement - there is nothing on page 2 that states liability is mandatory. In fact it makes it very clear that 3rd party liability is accepted.** I mentioned to the driver back to the rental center that we had a bad experience and he stated that it is very common and he hears complaints all the time, unfortunately he's a 3rd party shuttle vendor and unable to help so he just puts his head down and works. Simply, I am asking for the $14.99/day + tax fee to be reversed and refunded to my card.I may be reached at ************

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: May 14-May21 2024 Money spent: 800CAD$ I booked a car for a week and the price we booked for was 250$. Taxes and fees included. However, Once we got there, somehow we were charged 500$. They then added all kinds of charges on top of that which we did not need nor did we ask for. We only saw these charges once checking our credit card statements.Additionally, our main concern is that the gas tank was below half when we picked it up. When we dropped it off we had filled it to just OVER half a tank. Which is more than they gave us to begin with so we were being extremely generous. Luckily we documented this with time stamps and dates to prove that we had less than half a tank of gas, when it should have been full for us at the time of pick up. Once we dropped the car off we were immediately charged 75$ for a fuel charge with no warning because the tank was not full. When we called to dispute this charge, after being on hold for close to 2 hours, they told us we HAD to go into the location we picked the car up at to file this complaint. But as you can imagine we were now back home in another country. He then told us he would enter the claim manually and that we would receive an email shortly. He could not provide us a claim number or proof that a claim was even made. I called back the next week and spoke to someone else who said they cannot help me and a dispute was never noted previously. So the first man on the phone lied to us. We never received an email and the money has never been returned to us They scam us by charging a 3x higher price than we booked for and they secretly charge you with things you did not request. They also are trying to scam people by making them pay 75CAD$ to fill up their gas tanks when they did not even give the car to us with a full tank. We have proof of everything with time stamps. Available at your request.

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I MADE THE RESERVATION ON EXPEDIA FOR A VEHILCE. ARRIVED AT THE RENTAL PLACE AND THEY ADVISED I MADE A RESERVATION FOR A 2 DOOR VEHICLE. WHICH IS NOT CORRECT. MY RESERVATION SAY 2-4 DOOR WITH OCCUPANT OF 5 PERSON, WHICH WOULD NOT BE A 2 DOOR VEHICLE. I RECEIVED MY RECEIPT AFTER I DROPPED OFF THE VEHILCE AND WAS CHARGE OVER $680 WHEN MY BILL SHOULD HAVE BEEN LESS THE $200 PER MY RESERVATION. WE DIDN'T GET AT THE RENTAL COMPANY UNTIL LATE FROM OUR FLIGHTS AND THEY WERE ******* US TO GET DONE SO THEY COULD LEAVE. THIS WAS SAID TO US BY THE REPRESENTATIVE I HAD HELP US. THE REPRESENTATIVE ADVISED OF WHAT VEHICLES THEY HAD AND THAT THE ***** WOULD HAVE BEEN THE SAME AS MY EXPEDIA RESERVIATION (EXCEPT FOR THE ADDITIONS I ADDED LIKE FUEL AND TOLL CHARGES). I AM REQUESTING A PARTIAL REFUND OF THE DIFFERENCE BETWEEN WHAT EXPEDIA ***** AND WHAT I ACTUALLY WAS CHARGED.

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreement MCO-****** May 4-18 2024 rental period. Billed $1107.48 vs $320.57 Travelocity reservation amount. Summary of what happened: Scam #1 My 2 flights (LEX - CLT and CLT-MCO) were delayed the day or arrival (which happens everyday in the airline industry). The pickup time I put on the reservation was 3:30 pm and I arrived around 7:30-8:00 due to the delays. At the customer counter, the clerk said my reservation was "cancelled" and reissued it at around double the rate. I received a text message from Advantage that afternoon between delayed flights asking if the reservation was still valid and I responded YES. That confirmation should be easily sufficient to have it held without any hassle. (They obviously shamelessly exploited the situation) Scam #2 I tried to give the clerk my State Farm auto insurance policy and agent name, but she said she had to have a written copy of the policy (What??) I've rented probably 30 cars in my life and have never heard of that requirement and I certainly wasn't advised of it before hand. She said the ONLY option was to purchase their policy @ $22 a day! Again another shameless exploitation and lie. I had to have the car that evening and they are at a remote, off-airport site, so I couldn't just walk to another competitor counter. It's also important to note the car was actually parked for 1 of the 2 weeks at the ******************* parking. I tried to reason with them on site, through their customer service and through Travelocity, all without resolve. I'm 65 years old and have travelled all over the *** and to around 30 countries and have never been treated this way on a travel related issue. It cast a shadow over the whole experience and continues to bother me. Absolutely amazing the lack of respect, professionalism and consideration these scammers (criminals in my opinion) demonstrated. Thanks for your help.

  Customer Answer

  Date: 06/28/2024

  ****** - Advantage Rental Car didn't respond because they have no argument or defense - they're quite aware of the fraud/theft they commit.  There are many other complaints against this trash organization. 

  I want to take this further to:

  A. recoup my > $700 stolen from me

  B. Let them know I don't succumb to criminals

  C, Hopefully stop this criminal practice. 

  Is there a law firm that works with the Orlando ******************** I could contact to see if there are any legal options? 

• Initial Complaint

  Date:05/14/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Advantage from May 9th to May 14th from their *************************** location in *******. The rental contract stated the tank was full at the time we received the car; this was not the case. The tank was not full, leading to us running out of fuel and getting stuck on the side of the road late at night after encountering major traffic.We attempted to contact Advantages roadside assistance team for help, which the rental agent had assured would be available to us should we need it. It took an hour for the Advantages roadside assistance team to contact us back and inform us that no service providers [were] available, leaving us stranded and reliant on other services to get to our destination.We also discovered the horn on the car did not work, which presented a clear and repeated safety issue while driving.I spoke with ****, who informed me that she would only refund us for the cost of gas. This is unacceptable, given that Advantages negligence put us in danger in multiple ways. **** also informed us that her manager would contact me via email. The manager has not contacted **** am seeking a full refund for the cost of this rental, given that Advantage did not provide the product and services they claimed to provide (a working car, and accessible roadside assistance). This is in violation of the rental agreement I signed. I am including a copy of the rental contract, as well as proof that I received a text message from the Advantage roadside assistance team trying to locate our vehicle after we ran out of fuel.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i rented a car through priceline 3rd party, first I paid $257 on priceline then when I actually got to the car rental place in *********** I was told i needed to pay for more insurance and I was charged an additional $413 which was not a problem. I have it in writing where I was told I would be getting $150 deposit back. I dropped the car off on April 21, 2024, I have called every day since dropping it off to get the status on my deposit and at first I was told to wait 7-10 business days for the deposit. After the 10 days were up I called back and I was told no its actually 15 days to just wait the 15 days for my deposit. Today is may 10th 2024 and I am being told that there is no deposit to give me and I am so confused because I do have it in writing that there would be a deposit. Now honestly I want my money back but I am FURIOUS at the unprofessionalism by the company down in ***********. Not only was I told something different every single time I called but the employees are EXTREMLY disrespectful I could not get a sentence or even a word out before they were talking over me. I kept trying to explain that I was told I would get a deposit back I even tried to tell them I have it in writing it clearly says $150 back and I don't even think they heard me because it was a constant battle to get them to listen to me and stop talking over me. I called over 6 times in a matter of a months time and each and every time they spoke over me and refused to listen. I am 14 weeks pregnant and all I could do was cry from the frustration. I was on vacation I live in *********** so I couldn't even go to them in person if I wanted to at this point I deserve all my money back just off the strength of the horrible customer service I received and each time it was a different employee so my question is are they taught to disrespect customers ? I have also never heard of almost $700 for a rental that was supposed to be at a rate of $5 a day for 10 days.

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/24 we rented a car from Advantage through Priceline.com. The duration is for a week. The vehicle was returned on 12/31 as scheduled and received the final invoice from the rental company. The invoice is attached which clearly showed the $0.00 net due. Then on Jan 10, 2024 two transactions cleared on my credit card for the amount of $125.00 and $25.00. I called the merchant right away after multiple attempts of not getting through, I decided to send a dispute instead to my credit card. I've been going through the dispute for months now and the credit card company closed it as completed because the merchant claimed that they already refund me for the $25. They did refund the $25.00 but not the $125.00. I need the company to refund me the $125 since this is not a charge that I authorized. This company should not be operating because they are the worst to deal with. I even sent them multiple email directly to their website but no answers.

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I RENTED A CAR FROM ADVANTAGE RENT A CAR IN ********** ON 4/20/2024 - 4/23/2024. Upon rental we waited 1 hour with a toddler because 1 person was working the desk. Our reservation was not the same amount as stated in my confirmation email but that is not my main complaint. They put a $500 in $250 increments hold for using a debit card not a credit card because we dont have credit cards. I was told my $500 hold would be returned after rental was dropped back off. During the drop off they wanted me to leave the keys in the car and leave. I did not feel comfortable doing that so I waited for an attendant to come out and verify dropoff. She went through the car inside and out and told me we were good to go and she verified my $500 hold would return in 3-5 business days. As of 4/28 the $250 and $250 were taken out of my account and after trying to get ahold of the company for 3 days they told me they were going to charge a $325 "cleaning fee. Neither the $500 or $325 were authorized and when I asked why or for proof of why they were charging a cleaning fee after telling me everything was good to go and that I would get my deposit/hold back they could give me no proof accept look at your ******************* According to the terms and conditions return with full tank of gas and "ordinary wear". We brought it back with a full tank and emptied of trash and belongings. The phone staff has not been helpful and very rude with every encounter.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle from advantage rent a Caron 1/26/2024. On the morning of return 1/29/2024 the key fob was dead so the manual key was used to unlock crank the vehicle and drive it back. The manager at the location is saying we had the car towed back to the lot and with the wrong key(which is a lie). They are trying to charge us 500 dollars for a lost key. We would like these fraudulent charges taken off our invoice. Thank you.

• Initial Complaint

  Date:04/22/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Agent refused to let me see a hard copy of the Agreement, claiming they would email a copy later, that they lacked a printer. He typed at his terminal and deceived me into accepting CD insurance and told me it would be far more expensive if I paid tolls directly (Lakewood and theme parks). He said it would cost $85 to open a toll account. He decided me into accepting their toll coverage $50, which exceeded their 64$ toll charge. The contract raised it to $89. The only opportunity to see the contract is at the credit card reader which had a 2"3" screen. The fuel tank was half full at pickup. When my husband looked at the emailed contract, he realized he had been scammed by the Agent. He was told to "initial" "waiver to buy their insurance " and "toll", and for the $250 "deposit that I return the car". I looked up the car rental company to find a number of complaints against them for scamming their customers.They shouldn't be allowed to operate in your state. My hope is that the Priceline rebooting will be honored and all the unfair scam charges will be dropped. ( He asked for proof if insurance, which I provided)