Complaints

This profile includes complaints for Orlando Rentco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Orlando Rentco LLC has 20 locations, listed below.

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  Orlando Rentco LLC

  5601 Butler National Dr Orlando, FL 32812-3023

• 

  Advantage Rent A Car

  15 Transportation Way Boston, MA 02128-2063

• 

  Advantage Rent A Car

  1 Scott Way Philadelphia International Airport Philadelphia, PA 19113-1511

• 

  Advantage Rent a Car

  1351 Airport Rd Jacksonville, FL 32218-2403

• 

  Orlando Rentco LLC

  4501 Abbott Dr # 1200 Omaha, NE 68110-2699

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agent informed us that we "could not use our own ez pass because it would not work in their cars". We were told that our only option was to use their sunpass for a daily fee.We chose to still activate our ez pass, just to see if the agent was honest. Sure enough, our ez pass DID work and our personal account was charged.When we called Advantage to get the charges removed THAT SAME DAY after having more time to closely view the terms agreement. They stated that it is their policy to not allow customers to use their own device. We noted that our agreement even states that customers ARE able to use it. Two agents AND a manager all told us that the policy is outdated, despite being in our agreement AND on their website. Calls are recorded for quality assurance, so there is proof of these conversations.They also automatically charged us for roadside assistance without even telling us, stating that it is an "automatically added option". The agent hadn't even brought or mentioned roadside at all!Due refund of $90.91 because of this scam and refusal to honor their company's policy

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a car from Advantage Rent A Car on 8/27/2023 at 7:19am and returned the vehicle on the same day at 9:00pm. When I returned the vehicle, both I and the staff there checked around and found the vehicle in perfect condition, then I received the final receipt. However, I received a damage claim from my insurance company on 9/6/2023 saying the vehicle I rent was damaged. I went to the rental company front desk in person, they showed me the only evidence they have was a video of the damage taken when they found it on 8/31/2023.1. Per the contract, I only need to take responsibility for the damage made during my rental period.2. A video taken 4 of their business days after the rental period ended is totally not enough to be an evidence. And they have no evidence to prove the damage was made during my rental period.3. Anything could happen after I returned the vehicle during the 4 business days of their management period, as Advantage Rent A Car is sharing the parking lot with the *************************. Anyone can drive in and drive out.I tried both writing emails and going to their office in person to solve the issue multiple times as soon as I got the claim. However, they were just kicking ***** to other personnel or department and gave no responses at last even they promised.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Returned the car 3/31/24 at 5:13am. Was told to park in a specific spot and leave keys on the dash which I did. I took a photo of the vehicle with license plate and parking spot number when I returned it. This photo is time stamped. They sent me an email saying they charged me $350 for an extra day because the car was received on 4/01/24. Completely inaccurate. Made multiple phone calls and was told an email was sent to management and they will check the cameras to verify I returned the car when I said I did. It has been two weeks and no response and no refund after several phone calls and promises that I would get a response in ***** hours.

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel I was scammed. I rented the car through Priceline and was able to decline the insurance but when I arrived to pick up the car was told I couldnt take it without purchasing the insurance.Price through Priceline: $202.46 CAN Price at Advantage: $300.21 US Difference: approx. $190 CAN I felt coerced into agreeing to this at the counter or I wouldnt have a car for my family vacation. I feel I should be reimbursed for this iniquitous charge.Advantage contract #: LAS-***** Priceline reference #: 496-708-645-16

• Initial Complaint

  Date:04/04/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car on Expedia to be picked up on 03/05/24 at ******* Fl with a total price of 99,60 , when we arrived at the Advantage car rental center the lady began with the process and she said that it was a total of more than 500 dlls with gas refueling added the tolls and the payment of a full coverage insurance . I told her that we had insurance and showed to her and she said that it was only liability and that they didnt take it and the only way for us to get the car was if they added their insurance . We call call our insurance to ask and they said that even do we had only liability in our cars the insurance will cover for any damage to the rental car but the lady from advantage said no . We ask her to drop the gas refueling that she ad and also we ask her to drop the toll payments and again she said that we needed because other wise we would get a ticket from every single toll that we use and I said well I paid for them when the state or the city of ******* send it to me and she said that it was gone to be a ticket from them Advantage so we end accepting it . It took more than two hours for us to finally get the car and they charging me 333,77 dlls. I call Expedia and explain the situation and they said that they took advantage of us that the price they originally gives needed to respected. I also call Advantage and explain what happened and ask them to refund me the extra money because of their lying about having a full coverage insurance and all the extra that they added without us customers knowing. He said that theres was nothing to be done about it. The lady at customer service we ask her to respect the Expedia price and she said that thats what happens when we rent through a third party and that she could do anything and in order for us to take the car we have to get their full coverage insurance. They lied and I need you to please help me and put them on the eye of other customers so that they dont go through the same situation we lost a lot of time .

• Initial Complaint

  Date:03/31/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filing a complaint for March 27th 2024 Advantage Rent A Car ***************************** ****************************************************** I spoke to agent ******* to check out rental car white dodge charger , vehicle number PCPH ******. Check out time around 1351. This agent verbalized that "they dont really have cash toll lanes anymore" and that I would have to pay $11.99 daily for the express pass to be able to take the high-way. He told me I would have to take the "back roads" to get to where I want to go. I told him last I visited ******* they had cash toll lanes and I would rather pay cash. He then continued to tell me "Then you won't be able to take the expressway" "you'd have to take the back roads" "if you want to get to where you want to go in 45min. you get the express pass or you can get there in an hour and a half taking the back roads." I then told him "If I dont have any other choice but to pay for express pass to use the highway, then I guess I will have to get it." (There are definitely cash toll lanes in the expressway). The agent mis-informed me to get me to pay for express pass. I also told the agent that I dont want to add any extra coverage to the car. I told him I have ******************** and they would cover rental cars. The agent said ok but then went ahead and signed me up for CDW (their basic insurance). He then went on and signed me up for roadside insurance which my private insurance will cover. This agent did not respect any of my wishes and went on to sign me up for extra add ons that I did not ask. I specifically told him that "I don't want to pay for anything extra that I don't have to or need." I even mentioned to him that when the company cheopoair.com booked the car rental reservation, the receipt stated that remaining balance was $217.71. I was confused to why I was being charged for all the extra cost when I don't want to add anything extra. The agent disregarded my concern and had me sign documents without much explanation

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Complaint Regarding Rental Experience and *************************** Dear ******************** Management,I am writing to express my extreme disappointment and frustration regarding the recent experience my wife and I had with your company. We rented a car from your establishment for a trip from March *****, 2024, and unfortunately, our experience was marred by significant issues with the vehicle key, as well as inadequate customer service.Initially picking up the vihecle attendant ****** said that i had to be charge daily for having a no fault law insurance even with aproof of apremium coverage which I was forced topay or else vihecle will never release to my posesion. The car was okay until March 16, 2024 Saturday, we encountered problems with the car key on. We were unable to close the car, leaving it vulnerable to theft or damage. Despite repeated attempts to contact roadside assistance for help, we received no response, leaving us stranded with no solution in sight. This situation caused us immense stress and anxiety, especially considering the safety concerns of leaving the car unlocked.After seeking assistance from our insurance provider, AAA, we were able to gain access to the vehicle, but were still unable to start the car due to the faulty key. Throughout this ordeal, we made numerous attempts to reach out to Advantage Rent A Car for assistance, including phone calls and emails, but received no response until Monday morning which is March 18, 2024 , when Advantage Rent A Car did respond and send someone to replace the key 11:10 am it was already significantly delayed , causing us to lose three days of our rental period without being able to utilize the vehicle. Despite the clear fault lying with the malfunctioning key provided by your company and the delayed response from roadside assistance, we were shocked to be met with indifference and incompetence when we raised our concerns with your staff upon returning the car.******, the representative we dealt with upon returning the car, not only failed to acknowledge the severity of the situation but also had the audacity to suggest charging us for an additional day due to our delayed return. We explained to her the circumstances surrounding our delay, including the unresponsiveness of roadside assistance and our numerous attempts to contact your company for assistance.This entire experience has left us deeply dissatisfied with the level of service provided by Advantage Rent A Car. Not only did we lose valuable time and money due to the malfunctioning key and delayed response, but we were also subjected to dismissive and unprofessional treatment when attempting to address our concerns.As a loyal customer who has previously rented from your company, I expected better service and accountability. I urge you to take immediate action to rectify this situation and ensure that other customers do not have to endure similar experiences in the future.I look forward to hearing from you soon regarding this matter and hope for a swift and satisfactory resolution.Sincerely,********************* Expedia car rental confirmation **************

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company quoted me a weekly rental at ***************** on March 4, 2024 for $268.20 (the original quote was $168 when I made the reservation through AutoSlash.com), but when I returned the car on March 8, 2024 they charged me $362.40 claiming the rates had become daily rate instead because I returned the car 1.5 hour early. This is a classic ************* practice where they quoted me a weekly rate then switched to the daily rate when I returned the car, so I'd like to file this complaint and please don't let such companies get away with ripping off their customers like that!

• Initial Complaint

  Date:03/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a vehicle from Advantage Rent a Car ******* and three weeks after returning the pristine vehicle, we received a bill for $1500 for a damaged windshield!

• Initial Complaint

  Date:02/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged me a $500.00 USD smoking fee on the basis of someone else's sense of smell. I have conducted buisness with this company several times before and was never charged a smoking fee. I am not a smoker. My wife is not a smoker. I have disputed charges with my CC company and have also tried multiple times to speak to someone regarding this issue. Unsuccessful, has been the efforts, from lack of Advantage Rent a car buisness which is located in ******* *******, responding or reaching out to me about this issue. After speaking to a customer service representative numerous times and different days/weeks. The management team at this location refuse to speak to me whether over the phone and/or I have yet to receive any emails regarding this matter. "This fee of $500.00 USD for smoking has been said to be nonrefundable". This is the response I receive every time I spoke/speak to a ***. How can a company charge a consumer on the basis of verbal allogations without any evidence or proof of what is being alleged against the consumer? I am not a smoker and neither is my wife. From all the times we have rented a car with this company as you can clearly see in the documents provided, there has not been any incidents of a $500.00 USD SMOKING FEE. Futhermore there is noone I can speak to in a cooperate office because they have stated numerous of times they are not going to reverse the decision made and also there is nothing that cooperate can do about this issue. I have asked to speak to someone of higher authority and the *** has admitted that only the manager from the branch location is able to assist. Advantage Car Rental needs to mediate this concern and take responsibility for the FALSE ACCUSATIONS and DISCRIMINATION made against myself and my wife. They need to rectify this issue with an apology. A refund/reimbursement must be made.