Complaints

This profile includes complaints for Orlando Rentco LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Orlando Rentco LLC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Orlando Rentco LLC

  5601 Butler National Dr Orlando, FL 32812-3023

• 

  Advantage Rent a Car

  4501 20th Avenue Astoria, NY 11105

• 

  Orlando Rentco LLC

  4650 Glumack Drive, Rental Car Ramp Third Floor Saint Paul, MN 55111

• 

  Orlando Rentco LLC

  3400 University Blvd SE Bldg N Albuquerque, NM 87106-5607

• 

  Advantage Rent A Car

  3300 S Meridian Ave Oklahoma City, OK 73119-1027

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged for 2 additional days of car rental for returning the car back 1 1/2 hours earlier. I was told to make sure I returned the car before designated time or I will be charged a extra day. I made the clerk aware that I will return the car back earlier because my flight was a 6:47pm. Now I'm being told I was charged for 2 days because I returned it too early. I have never heard of this.

• Initial Complaint

  Date:02/12/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not manage inventory properly so did not honor my reservation for a full size car. Forced me to pay $20/day for upgrade fee or they would cancel my reservation and leave me stranded. Gave me a rental car with the gas tank on empty and then charged me $73 for gas. Will not issue refund.

• Initial Complaint

  Date:02/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is claiming there was smoking in a rental vehicle and charged me a $500 smoking fee when I do not even smoke! I read very many reviews of this exact location committing this fraud against its customers and is absolutely ridiculous!

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agent assured me that the $250 deposit would be released when I dropped off the car. I dropped of the car on January 28th and they are claiming that the system that releases the deposits is broken, so I now have to wait 30 days for the pending charge to fall off before the funds are available to me.

• Initial Complaint

  Date:02/04/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented a car from Advantage from 1/31/04-2/4/24 through Expedia. The total price was supposed to be $95.37, which "includes all mandatory taxes and fees." When picked up the car, the Advantage representative failed to be transparent in additional charges, provided false information, and overcharged us. We are disputing one major problem and two minor ones. The Advantage representative rushed through the pickup process and clicked through screens on the contract, so we were not aware of the full charges until we had access to the internet and found it in the Junk mail. She told us that the company had to charge a $250.00 deposit. When we saw the $358.83 total during the pickup process, we thought it included the car rental plus the deposit and any additional minor fees. However, we ultimately realized they had charged us a separate $250.Once we had internet access and could read the email message, we saw the major extra charge of car insurance ("loss damage waiver"). This was $149.95, which was $29.99 per day. The Advantage representative told us we needed insurance, and we told her that we had our own car insurance that covered rentals, and we had used ***************** Yet, we were charged $149.99. One of the two minor extra changes was for roadside assistance, which was $1.99 per day or $9.99 total. The Advantage representative never asked if we wanted roadside assistance. We have AAA, so if she had asked, we would not have accepted it. Finally, she was adamant that we needed to prepay for daily tolls. She said it would be for $11 for five days, which would've been $55 total; however, they charged $64.99, which is $9.99 more. (In addition, once we were driving in ******* -- essentially from Advantage to ********* we realized that we didn't need to prepay for tolls.) We are requesting a refund of $169.97, which includes $149.95 for the insurance, $9.99 for the roadside assistance, and $9.99 for the overcharge on tolls.

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14,2024 , I made a reservation online through Priceline to rent a vehicle for 3 days from Advantage Rental Car in ***************** . I added a collision coverage for ***** for 3 days in my reservation. When i arrive at the Advantage Rental in ********* , I informed the rental agent that i have a reservation through Priceline with Advantage rental . He acknowledge the reservation and proceeded to Print out my paperwork for me to sign. The Agent never Suggest or recommend any additional Collision coverage and never went over the charges with me . He just told me to sign the agreement as if the reservation information is same in the agreement . When i returned the car on the 18th , I ask the check in Attendant where should i go to finalized the paperwork . The attendant told me there is no need and just leave the keys in the car and go catch the Shuttle to the airport . When i received the bill on my email , I notice the collision coverage charge was $44.97 instead of $***** , I called the Advantage branch and ask why the charges is different from my online reservation . The agent told me that i purchase a additional collision coverage on top of the collision coverage i added on my reservation through Priceline for $***** . I request to speak to the branch manager and was declined . The agent told me i will be charged . That when i new i got double dip charges by the agent that wrote up the agreement in which he should have known that i already had added collision coverage for $***** on the reservation .The agent was dishonest and still applied a fraudulent charges without letting me know . When i annualized this hold situation from picking up the vehicle and the quick check in return process by preventing me to finalizing the bill on site . This must be a common event that happens at this branch because of employee incentive . . My reason for this dispute is to hopefully preventing this kind of fraudulent charges to future consumers . Thank you for you help .

• Initial Complaint

  Date:01/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally reserved a rental car with Advantage Rent-A-Car for October 25th - 30th on Priceline for the amount of $180.13, which was the price after I declined any additional insurance. The breakdown of expected fees in the screenshot that is uploaded clearly aligns with the final invoice I was given, less the insurance charge which acts as evidence that I was provided insurance I never asked for at the time I upgraded to a larger car. I was asked if I wanted to upgrade to a larger car on the day I was picking up the rental, to which I replied very specifically that I would like to have the larger car but do not want anything else added that was not part of my original reservation. Even after I explicitly stated this, and again said I do not want anything additional when the representative asked me about the insurance a second time, they still charged me for insurance. I wasn't notified of this charge earlier than finding it on my card statement because the representative incorrectly wrote down my e-mail address so I was never provided the invoice to begin with. It was not until I called and they identified the e-mail mistake that they then sent me the invoice. I tried to resolve my issue with customer service, but they repeatedly told me that I signed a contract and there is nothing they can do to help me. They did not even care to try and look into the situation and how I was wronged, they just wrote me off due to it being a "contract" even though I would not have signed if they had been transparent in the charges with me. I asked to escalate the issue and they told me they would notify the location manager and she would call. The manager never called, simply wrote me a short e-mail with the same dismissive approach. I replied and stated my case clearly as well as asked for an actual phone call, but they refused to communicate with me after that. I need help ensuring that this charge is reversed and the practices of this business are scrutinized.

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made a reservation through Hotels.com with Advantage for a rental car on 12/8-12/9. When I arrived at the airport, the shuttle took us to the Advantage location. The location was packed with around **************************************** the floor because they desk was backed up. We were told by the agents and the bus drivers that Advantage was out of rental cars and so we were taken by the bus drivers ******************* for a new rental with a different agency. Advantage then charged me a $50 no show fee. When I contacted Advantage about this, they informed me I was required to call Advantage and officially cancel the booking even though I was informed by Advantage they had no cars for me at the location. I did attempt to cancel the booking through hotels.com but the reservation was closed due to the time for pick-up being past.

• Initial Complaint

  Date:12/14/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a reservation for a van. Flew into *******, went to Advantage, they did not have a van. Offered me a small ***. After I saw it, I told them I could not use it because I was transporting a few people and luggage. So they offered me a Medium sized ***. I told them I could not use that either. Then I was told to take the *** and I could come back either later in the evening or first thing in the morning and get a van. I was told I would be refunded gas. And if I could not get the van I could return the car and get a refund. It was a high stress situation at Advantage. One in employee told me their computer system was down for a few hours. Like was an hour long. So a few hours later I decided to call to make sure they had the van I was promised. Turns out there is NO published number for that location. Called the Advantage ***** number and was not able to connect with the location I got the car. I called the parking complex where the rental place it located and the person I spoke to said they receive lots of calls there for Advantage, but they also don't have any info. I had to go in person. I show up a few hours later to make the exchange, and it is a new shift of employees. I was told there's no guarantee I will get a van. So I told them I needed to return the car they had given me since it will not work for what I need it for. I was then told I would be charged for the rental. Even though the 'manager' ********** spoke with earlier said I would be FULLY refunded. They gave me a card with a different manager's name on it '***********************' and a number *************, and told to call. But there are no answers when I call the number. It is a crooked company and everyone there knows it.

• Initial Complaint

  Date:12/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a reservation online for a car for one week at ADVANTAGE RENT A CAR on11/03/2023. The amount online was $243.40. However when I showed on 11/18/2023 to pick up a car, an agent told me I must purchase PARTIAL DAMAGE WAIVER coverage for $95.92. I told him I have my own car insurance and I do not need additional insurance. he said it I was required and then asked me to provide details of my car insurance which I did. I was very upset about the extra charge, I rented cars in the past and I never had to buy additional insurance but he gave me no choice, he was very aggressive about adding PARTIAL DAMAGE WAIVER coverage to my rental contract. He told me to put electronic signatures on the pad to finish the transaction and said the contract will come in email. I went on a cruise and once I got back I checked the contract, it showed very clearly that the PARTIAL DAMAGE WAIVER coverage was optional. I felt scammed. When I emailed the the manager, she said they cannot reimburse me for the optional coverage I was forced to pay. This company is scamming people! I wish I read reviews before I used their business. They force others to pay for options they do not want or need too. I was very clear I did not want an PARTIAL DAMAGE WAIVER coverage but I was forced to pay for it. This business should be closed down. they are dishonest!