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Business Profile

Hospital Supplies

AeroCare

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

Complaints

This profile includes complaints for AeroCare's headquarters and its corporate-owned locations. To view all corporate locations, see

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AeroCare has 6 locations, listed below.

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    Customer Complaints Summary

    • 41 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please add these files to my complaint filed yesterday.

    • Initial Complaint

      Date:07/18/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I used a bi-pap machine provided by AEROCARE/ADAPTHealth. However, the machine broke, and I could no longer use it. They continued to send my supplies for a machine that I was no longer in possession of. I asked them multiple times to stop sending resupplies, but they did so again on June 5. I called them on July 15th to tell them I wanted to return the items and dismiss the charge. They refused and said I only had a 30 window. The box is unopened and unused. They continue to call daily about the account and will not make an exception to return barely past the 30-day window. I want my bill wiped clean and not sent to collections. I will gladly return the supplies and even pay shipping at my own expense.

    • Initial Complaint

      Date:07/15/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aerocare or also known as AdaptHealth is contracted with a local DME company (Family Medical Supply) in *********, **. This company incorrectly filed my insurance and has since continued to deduct payments from my banking account for a wheelchair. This company ran my insurance and we agreed upon a monthly rental amount. Aerocare has deducted two months of rent, the full amount for the wheelchair and an extra charge for additional medical equipment. The agreement was to rent a wheelchair and to not pay the full amount up front.

    • Initial Complaint

      Date:05/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid full price for my medical supplies in January, which were labeled as a three month supply, but it wasnt a three month supply. It only lasted me for two months, because my deductible had not been met and on top of all that I keep getting billed $29 a month for the three straight months which are automatically paid because Im on auto renewal so theyre different bills. Upon inquiring about these charges each individual time no more clarification is given they keep saying they cant charge me all at once because its three month supply so they have to separate it out into three months, but I paid full price for all of my stuff all at once when I ordered it so why on top of all of that is there an additional almost $30 a month charge? Like a broken record they just keep saying the same thing in three different times, theyve tried to email me an itemized statement and I never have yet to receive one of those either.

    • Initial Complaint

      Date:04/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Initial order for CPAP supplies placed on 2/28,29 was told request for order and office notes were needed first Aerocare Rep stated she would send request to provider and if there were any problems she would get back to me. Called two weeks later speaking to another Rep who said requested order and office notes were not received, the Rep who I spoke with who told me she would contact me if this happened never did. I was transferred to her, received her voice mail and asked that she call me back to resolve issue. She never called me back. Two weeks later I called again and was told again nothing received from provider. Why was I never called after leaving two messages trying to resolve issue!! On 4/2 I had appt with my provider and asked that office notes from this visit and an order for supplies be sent to AeroCare, I even stayed asking to see the fax confirmation to ensure they received. I again gave them 2 weeks time and called on 4/22 and was told order was received but not office notes again I asked why did they not contact me or my provider letting us know this. I asked to speak to Supervisor she was unavailable. I was given her name and Ext and told to call back. I did Rep was put out asking how did I get her name and what my concern was I was told she would transfer me back to the initial Rep I spoke with, I will no longer deal with someone who does not call me back and who I feel has dropped the ball when telling this person this and asking to speak with the Supervisor because at this time it has been 8 weeks and I have not gotten my supplies she said All Righty Then very sarcastically it is now 4/18 and the Supervisor has not called me back. I understand businesses are short staffed this is why I have patiently waited two weeks between each call checking on my order. Who after 8 weeks of getting this kind of service would not be very frustrated!! I even took my time to again call my provider on 4/16 asking them to fax my office notes!

    • Initial Complaint

      Date:04/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My doctor put me on a CPAP machine. I went to ***** Medical or health product plus to pick the machine up. I paid $73.47 I paid by card that was January 3, 2024 after then it was supposed to be auto pay they were supposed to withdraw money out of my account once a month, but instead they billed twice in one month February 2024 they build $69.46 plus $73.47 . Period. March they billed $9.03 and $491.63 when I noticed the two payments I called AeroCare billing department. The guy said I old 20% on my insurance and I had an outstanding balance of $60. I asked him how did I have an outstanding balance when the money was drafted from my account. He told me to call my insurance company. I call my insurance company the next day April 5. The lady said my CPAP machine was paid 100%. They dont know why. AeroCare are drafting from my account that I need to call them and let them know they need to submit a prior authorization form. I did so the lady from AeroCare started giving me a break down on my account I received my machine in March it was delivered. I told her that was not accurate. I received my machine January 3 and I pick my machine up myself. Then she replied lets talk about your unpaid balance $69. I was trying to explain to her I dont have a balance. My machine is paid 100%, can you please submit a prior authorization she kept giving me the runaround about $69 she said I was on a rent to own contract and if I keep using the machine I would be billed I took the machine to ***** Medical. I explain to them my issue I left the machine the lady put my name on it and gave me a receipt and I told her truly honestly the machine is mine. My insurance company paid for it she said she understand she was going to keep the machine for further notice.

    • Initial Complaint

      Date:03/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/9/24 a bill was received for $97.86. I have contacted Aerocare/AdaptHealth repeatedly to try to get an explanation for the charges. I have had an issue in the past previously where my credit card was being charged without notice. Last year on 5/9/24 when I had an appt to update my equipment I asked if I could pay for the machine in full so that I do not have to put my credit card number on file and avoid the customer service issues I had previously. The attached receipt is from this appointment. Fast forward to 2024 and I am receiving bills from 'adapthealth'. I contacted Aerocare and they email thread shows it was forwarded to someone with a message to ask someone of knowledge to email me back- however I only received an email with the attached bill again. No explanation of why I am being charged. When I log into my online account I see my credit of $520.00. I only see charges. This is a frustrating company to be part of however it monopolizes the **** world. I need an explanation of charges.

    • Initial Complaint

      Date:03/08/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is sending me a Bill for supplies ( *****) and I have e-mailed them back to tell them I dont *************, I dont use the c-pap anymore. I dont have the supplies for the c-pap nor do I need them but they still billed me. have called them several times explaining to them I dont use the machine, stop sending/ billing me for supplies and to please take my name off of the list. They have done the same thing to my husband also.

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction unknown. Reason for charge of $129.19 on invoice not indicated on this invoice or previous invoices. I suffer from sleep apnea and have been prescribed Sleep apnea (CPAP) equipment by my sleep doctor for the past six years. During that time, my supplemental ******** Plan B, which is planF has covered all CPAP expenses. Recently, my sleep Medical practice provider, which prescribed theCPAP supplie, has indicated that the previous CPAP provider was acquired by adapt health/aero care. I was required to register with Aerocare In order to receive any future, CPAP supplies. When I phoned to register the person I talked to Stated that a credit card Is required required To be on file. At that time, she never mentioned AutoPay. During my registration, I hesitated about giving Credit card information. She indicated it was necessary to receive their services. Since I needed a new CPAP machine, because my earlier machine was malfunctioning I caved and gave her my credit card number. A short time later, I received an email welcoming to me to AutoPay. A short time after that, I started receiving invoices from Adapt Health. So far I have seen received five invoices, none indicating what The bills are for. The latest invoice Threatens my credit rating is past due unpaid. In reviewing the Previous BBB Complaints for AdaptHealth, There are a number of similar complaints to mine. This company appears to take advantage of people Medically requiring prescribed CPAP Supplies. I phoned The Adapt *********************** number listed on the invoice. I spoke to an overseas person who indicated that I should just ignore the invoices. However, I cannot ignore ignore them and take a chance that they will damage my excellent credit rating. I hope you can help me rectify this very serious situation since I cannot function well without the machine. I refuse to pay for unknown services. I have cancelled my credit card. *************************************.

    • Initial Complaint

      Date:02/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is charging my card without sending any equipment I already told them I need to see an invoice , showing what Im paying for , they refuse to do that , and they keep charging my card without asking me for approval or if I even need anything . This time they charged my card for $48.53 without even sending any equipment at all .. this is a fraud

    AeroCare is NOT a BBB Accredited Business.

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