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Business Profile

Hospital Supplies

Rotech Healthcare Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hospital Supplies.

This business has 1 alert

Complaints

This profile includes complaints for Rotech Healthcare Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Rotech Healthcare Inc. has 331 locations, listed below.

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    Customer Complaints Summary

    • 385 total complaints in the last 3 years.
    • 136 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/29/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have used Rotech for approximately two years or so. They have notoriously overbilled me. Despite contacting them almost monthly to resolve issues from billing to trying to get money back that they owe me- they are outsourced so I can barely understand or communicate with their department. Currently I show that I owe close to 300 dollars despite me telling them that I am covered by insurance. The insurance company said that Rotech has not been sending in this info to them. Rotech says I have a credit of over two hundred dollars. I was told I would receive a check within 10 business days. Yesterday they told me it would take 30 to 45 days to receive this money- that they had to process it and that the process started on May 13. Could not tell me what the process is and told me they couldnt direct deposit the money. Communication within this company is horrendous. After Im sure I receive my money I will be changing companies. One of the worst companies on *****. Emotional and financial strain.

      Business Response

      Date: 06/11/2025

      A representative from Rotech's *************************** will reach out to the complainant to assist further.

    • Initial Complaint

      Date:05/28/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im filling a complaint regarding Rotech Healthcare, from whom I received my CPAP supplies on Oct 2025. My insurance provider, ******** has confirmed they paid their portion and my out of pocket was meet, leaving me no balance according to my coverage. Despite this, I received a bill from Rotech Healthcare stating I owe a balance.I contacted Rotech Healthcare and provided documentation (EOB) from my insurance showing payment was made and my out of pocket was zero. However they continue to pursue payment from me without resolving the issue or explaining why they believe I owe this amount.This has caused unnecessary stress, and I am concerned that continued collection efforts may impact my credit. I am requesting that Rotech Healthcare correct this error, confirm that I have a zero balance, and cease any further billing or collection efforts.

      Business Response

      Date: 06/10/2025

      A representative from Rotech's *************************** will reach out to the complainant to assist further.

      Customer Answer

      Date: 06/10/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was connected by a provider. They were saying that their name was patient direct pharmacy and they were wanting to help me with my injuries that I got froma car accident so they were asking me to sign a form to give my information to the licensed doctor and I did also as soon as I signed the form, another page popped up that was not there when I first read it and it looked like they were to put a lien against my settlement and take my money. I also spoke to them and asked it is gonna involve my settlement. They said noits not the insurance pay for your products and then I immediately called them today and spoke to two agents that were very disrespectful and rude me and I told him to cancel the orders they told me that they have to call upper management then hung up on me and now the phone numbers are out of service! Phone number one is ***************** Phone number 2 is ***************** And the pharmacy that I was told that will send the prescription and she left me a voice mail that number is ***************** That number is still in serves the other two say disconnected I have my claim number with progressive which is how Ill be getting a settlement for my sever injuries claim Number with progressive ************ Phone number to progressive maybe you can ask them if they were contacted by anybody stating they are with direct patient or direct patient pharmacy! *************** Thats progressives number Ill attack the form that I signed and as soon as I refreshed the page a different form came up! And I had asked multiple times will this effect the settlement Im getting they said. No I have recording I just cant attach the recording Ill attach a photo of the address we received some medications.

      Business Response

      Date: 06/04/2025

      This has nothing to do with Rotech Healthcare.  Please remove or close-out the complaint.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Veteran, went in to have treatment for blood clots in my lungs, in February 2025, they delivered my oxygen equipment the night before I was relased, they left 22 small oxygen tanks, 1 tall tank on *******, and one big oxygen machine, 2 months ago we called to ask to pickup excess bottles of oxygen, they were instructed to phone just before they arrived in town( 100 mi away) , they called as they pulled in, my wife just had surgery the day before, big tumor removed, we had a pal who was going to help lift the the oxygen out, its quite a ways down to the street, wife answers door says my husband is 8 minutes away and he yelled, I DO not have one more minute to spare, he said he would come in & get them, no gloves, no mask, no shoe covers, snowing like crazy, wife said nevermind stop by again in 2weeks on your next run that was in march, it is May 19, 2025 haven't heard a word since, but they have been sending the *********************** bills, for ******************************* that we never received, this is Fraud by deception, negligence on the care of a human being .And, President ***** is trying to stop theft of the Government this here is greed at the expense of who fought for his country, I will continue to push, to have my voice heard, This is going to be something...

      Business Response

      Date: 06/02/2025

      A member of our Management Team will review the complaint and reach out to the complainant to assist further.

    • Initial Complaint

      Date:05/13/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying since April 4 to get my hospital bed replaced. The remote control doesnt work so now I need help getting out of bed every morning which is insulting and doe nothing for my dignity. I called Summit Respiratory 5 times since April 4.on the fifth of May ******* said she was amazed that no supervisor had called and that she was going to email every manager and every supervisor because no one had gotten a hold of me. Needless to say no one has called me yet so thats why Im filing this complaint . Any help you could give me would be appreciated.

      Business Response

      Date: 05/21/2025

      A representative from our ********************* Team will reach out to the complainant to further assist.

    • Initial Complaint

      Date:05/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      money they owe me for an overpayment charged by them

      Business Response

      Date: 05/15/2025

      A representative with Rotech Healthcare's *************************** will reach out to the complainant to further assist.

    • Initial Complaint

      Date:05/04/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continued to be asked for payment from Rotech for supplies, for which I paid. In fact, I returned part of the supplies, and should only be charged a $15.00 restocking fee, yet Rotech continues to bill me.There were three (3) charges for the original supplies of $84.18 made to my American Express account: one on 1/21/25, one on 1/29/25, and one on 1/29/25. There were two (2) $84.18 credits on my American Express account: one on 1/29/25 and one on 2/14/25. I have attached a screenshot of my American Express online account showing all of these transactions. Originally an auto payment was made, and then I mistakenly paid the same bill manually, setting up the credits.Subsequently, I returned part of the order to Rotech because the item was incorrect. This was after a visit to the local Rotech store, where the Rotech *** told me the item was not correct. On 1/29/25 Rotech charged me a $15.00 restocking fee (which I do not believe is fair, since a Rotech *** confirmed the incorrect item was shipped), plus a "$69.18 unapplied" charge. There is no explanation of this, other than it is the $84.18-$15.00.On 4/21/25 I called and spoke with Rotech ***resentative, ***, who told me "Ad adjustment has been made, but I cannot tell what it was. Call back in 3-4 business days."On 4/25/25 I called and spoke with Rotech ***resentative, ****, who told me my account will be adjusted to zero dollars due within 24 hours.I believe I am due a credit, yet Rotech continues to say I owe the full $84.18 amount.Rotech seems to be confusing the issue without fully investigating the circumstances. Not only did their ***resentative initially suggest that the incorrect item be returned, but the customer service ***resetatives on the phone led me to believe the account was adjust to zero. This still does not take into account the credit I am due for the returned items.

      Business Response

      Date: 05/15/2025

      A representative from Rotech's *************************** will reach out to the complainant to further assist.

      Customer Answer

      Date: 05/18/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ****

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My son *********, who is a special-needs child with disabilities had a sleep study completed in November 2024 and was diagnosed with sleep apnea. I called United healthcare and they gave me their vendor information to look at online so that I could purchase a CPAP machine for my son. I called American health services and verified that they did **** purchases and they said yes. I had Christians doctor said over all of his information for the purchase of his CPAP. They called me and scheduled a time on December 17, 2024 to come in and pick it up. ********* is autistic and can be uneasy and difficult so it did not go very well trying to get him fitted for this and I did the best in their office. At the end we got to the paperwork they handed me everything to sign, but before I did, I verified with them when looking at it that it was supposed to be a purchase and not a rental. The guy went over to the office manager,****** in the next office. She looked at everything in the computer and apparently it was not set up correctly. So she said she had togo in there and make changes so that it was a purchase and not a rental. Once everything was fixed and she confirmed I signed and we left. I have not done any other business with this company. No other purchases no other rentals. Since this dates I have multiple charges throughout all of 2025 through my insurance that are fraudulent and completely inaccurate. I notified them immediately in January. My sons account has been under review now three times. It was under review 3/28, 4/2 and is now currently under 4/25. I called with United healthcare with their critical care team who re-verified this should have been a purchase and not a rental and verified that it has been billed wrong since the beginning they have used the wrong code the entire time. United healthcare has asked them once again to retract all the billing and insurance claims, and to rebill the one date as a purchase. today I still have a balance of $139.77.

      Business Response

      Date: 05/16/2025

      A representative from Rotech's *************************** will reach out to the complainant to further assist.

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My doctor ordered a wound vac from Rotech for use from 10/9/24-11/9/24. Rotech billed the insurance company for $77,000 and $10,000. The insurance company rejected the claim due to the pricing error. A bill was also submitted to the insurance company under the name of ****** for the wound vac and the insurance company paid $375 on 10/28/24. Rotech has submitted bills under two different names to the insurance company. My out of pocket had been satisfied with the insurance carrier for 2024 prior to the rental of the wound vac so once the bill is submitted correctly, the bill will be covered at 100%. Even though I have contacted Rotech by phone, along with an insurance **** on 12/9/24, 12/17/24, 1/30/25, 2/24/25 & 4/4/25 and emailed 2/24/25, the company will not correct the pricing. Meanwhile, I receive payment requests by texts and bills by mail requesting $364.00. They have even threatened to send it to collections. I do not owe any money to Rotech but they wont fix the billing with the insurance carrier. There is also possible fraud by sending a claim to the insurance company under another name. On 4/4/25 I was told that they would send the additional pricing that was requested by the insurance carrier within 3-5 business days. I received another payment request by text on 4/29/25. I have never been able to speak to a supervisor at Rotech even though the customer service representative that answers the phone claims that a supervisor needs to review my account.

      Business Response

      Date: 05/02/2025

      Representatives with Rotech Healthcare's *************************** has been in contact with the complainant to assist. If they have additional questions, please have the complainant contact PAD at ************.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Insurance stopped paying for my oxygen rental equipment and I was notified that they needed to pickup equipment. i had made arrangements to have equipment picked up on 4/11/25. They did come and pick up the equipment on that date but I keep receiving threatening emails about returning equipment that has already been picked up! I even called them several times reminding them of this!! The telephone number I have to contact them is ************. Email states they are going to charge me full replacement value of something I no longer have!!

      Business Response

      Date: 04/23/2025

      Management will review the complaint and reach out to the complainant to further assist.

      Customer Answer

      Date: 04/23/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *****

    Rotech Healthcare Inc. is NOT a BBB Accredited Business.

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