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Restaurants

Darden Restaurants, Inc.

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Complaints

Name: Darden Restaurants, Inc.
Address: 1000 Darden Center Dr, Orlando, FL, 32837-4032, USA
Telephone: (407) 245-4000

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

207 total complaints in the last 3 years.
80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order placed online with Longhorn, used 3 gift cards totalling $130.00. These gift cards were not credited to the order, and the full amount was charged to my credit card.EVERY time I order from Longhorn and use a gift card, I run into problems with the order. EVERY TIME.I've lost confidence in this restaurant, and I'm not going to a patron of theirs any more.
Business Response
Date: 06/24/2025
Manager follow up requested. Email sent to guest and Refund request submitted to accounting.
Customer Answer
Date: 06/24/2025

Complaint: 23510684

I am rejecting this response because:

A refund resolves this transaction, but it does not resolve the recurring problem, which is that you don't handle gift card transactions correctly. SOLVE THE PROBLEM, DON'T JUST PUT A BAND-AID ON IT.
As a customer who has used gift cards at Longhorn in the past, and REPEATEDLY had problems with the gift cards being credited to the order, I don't want to have to call the restaurant over and over every time you guys screw up a gift card purchase. It's additional hassle and headache for me.
If you cannot process gift cards properly, then NO LONGER ACCEPT THEM, OR FIX THE PROBLEM.

I look forward to hearing from your response. I will not accept your response as satisfactory until I know that you have addressed the root cause of the problem.

Sincerely,

Kevin Beasley
Business Response
Date: 06/25/2025
Having Director of Operations over the location personally reach out to guest to further address concerns.
Customer Answer
Date: 06/26/2025

Complaint: 23510684

I am rejecting this response because:

Darden Restaurants obviously has no desire to resolve this issue, they just want to put a band-aid on it.
The problem won't be fixed by having someone from the restaurant reach out to me. The next time I try to use a gift card this will happen again.
Either fix the problem with using gift cards when ordering online, and PROVE it to me, or quit accepting gift cards altogether, or just accept the fact that you are not going to get a satisfactory resolution to them problem here and accept the negative feedback.

Sincerely,

Kevin Beasley
Business Response
Date: 06/30/2025
The restaurant leadership met with the Togo specialists to
review the process of handling multiple payments with gift cards. The full
amount has been refunded to the guest's credit card. Additionally, we are
working with our digital team to address and prevent similar issues.
Customer Answer
Date: 07/10/2025
not satisfied. at all.
Initial Complaint
Date:06/23/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered through carry out on 6/23/25 at about 5:57pm. I received a text message that my order would be available for pick up at 6:30pm. I headed to the restaurant to retrieve my order. My order wasnt ready when I arrived which is the reason for me ordering ahead of time. Before I could open my car door in the parking lot the contents inside the bag spilled out onto my uniform and Im currently working. I walk back into the restaurant informing them of the issue no straw in my bag no utensils to even eat my meal and not a napkin in sight. I was then handed a small clear plastic bag with a fork straw and grated cheese. But was never handed a bag to put my food in. At this point my break is over my uniform is wet with soup and ******* sauce. Now I want a refund. This was just way too much that happened in a short period of time. I ask to speak to the manager whose name is ******. ****** acts as if hes hates his job and is just there to be there. I could tell this just by his interaction with me. I wasnt offered an anything. No one even extended their apology. I spent almost $30 for my dinner just to be served slop. I am highly upset about this terrible experience. When your in management in food services the proper thing to do is to try to correct the matter not just stand there as if these things werent taking place. So not only did I not eat my uniform has food stains on it and I had to return to work. This is the worse experience ever. While everyone that worked in Olive Garden was grinning from ear to ear with the other customers the energy when it came to me was horrible. Its no way this is how this restaurant is handling their customers. This level of customer service is the worse that I have ever seen!!!!!
Business Response
Date: 06/25/2025
We're sorry to hear of this consumer's experience. They also called us directly and we've sent out a complimentary gift card already.
Business Response
Date: 06/25/2025
The guest spoke with the management team of the restaurant and called Guest Relations at the Restaurant Support Center 6-24-2025 10:25am. A full refund was submitted by the management team and GR sent a $75.00 electronic Gift Card.

Olive Garden Guest Relations
1000 Darden Center Drive
Orlando, Florida
32837

Michelle S.
Guest Relations Sr. Rep
Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23508884, and find that this resolution is satisfactory to me.

Sincerely,

Daneea Johnson
Initial Complaint
Date:06/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I sent in a complaint on Olive Gardens website and no one responded - which is not a shocker since the location I received my disgusting food from is located in **********, **! I explained that this location should take better care of their TO GO CUSTOMERS AND NOT GIVE THEM BROWN LETTUCE!! OR LEFTOVER HARD PASTA! My meal was for myself and my father for fathers day and it was awful! I shouldn't have to make my own pasta - $22.49 to throw half the dish in the trash! Along with TWO containers of salad in the trash! It seems this location gives out lettuce that is past its expiration date to the togo customers. FOUR PIECES OF MELTED mint chocolates in the trash! Who did that? Why would you stick chocolate UNDER hot food?? this restaurant used to be great! food tasted great - and they used to care about wanting to keep customer coming back not to mention they are really STINGY with the breadsticks. TWO per meal? IF I sat inside it would be UNLIMITED! If you are charging OVER $20 per meal you should be sticking 4 to 6 breadsticks in the bag! waste of money/gift card.
Business Response
Date: 06/19/2025
Our Guest Relations team and Restaurant manager responded to the guest's email (sent to us on 6/16) today. She was also sent a gift card.
Customer Answer
Date: 06/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *********
Initial Complaint
Date:06/14/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 06/14/25 I dine-in at ********** at the ********* location. My family and I were celebrating my nephews birthday at this establishment with a party of 10 guests. Unfortunately, what was meant to be a memorable evening quickly turned into an unpleasant and disappointing experience due to a complete lack of service and empathy from the staff during a power outage.We were sat around 815pm and at approximately 9:00 PM, the restaurant experienced a power outage, leaving the entire dining area in complete darkness. Despite this unexpected situation, no staff member checked in with our table or offered any reassurance or accommodations. We were served our meals AFTER the power outage and were expected to eat in the dark, making the dining experience uncomfortable and unsafe, especially with children present. We had to use our cell phones as lighting so we can see our food and attempt to eat safely. To make matters worse, when we requested beverages to accompany our food, the server informed us that no drinks could be provided because the system was down and they had no way to track the order. The staff seemed more focused on how to bill us than how to take care of their ********* the end of the meal, they took our credit card information manually and said we would be billed after the power went back up ( we did not receive a tracking number or receipt). Despite expressing our dissatisfaction and concern to the manager ***** ***** afterwards, we were told there was nothing they could do. I am requesting that they look into this matter as it was unsafe and there only concern was how they could charge us. At a minimum, I believe some form of compensation or goodwill gesture for the experience we endured. I also them to revisit their staff training and emergency protocols to ensure no other customers have to endure such treatment in the future.
Business Response
Date: 06/17/2025
Dear ****,

Thank you for reaching out through the Better Business Bureau and sharing this feedback. Were genuinely sorry to hear that your recent visit. We understand how important celebrations are and regret that your nephews birthday was affected by the power outage.

We want to make it right and promise to review the best way to handle unexpected moments like this. We have an eGift Card on its way to your email to use with us in the future under different circumstances.

Thank you for giving us this opportunity.
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:06/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on 6/6, I placed a to go order at LongHorn Steakhouse at *****************************************************************************. I cancelled the order once I realized I placed it at the wrong location. However the amount of $52.44 was already taken from card and she stated it would be back on there within 24 hours, the next day. The money was never placed on the card, so I called back on Monday, 6/9 and he stated she meant 24 hours on a business day and it should be on there Tuesday, 6/10. The money was not there so I called back Tuesday afternoon and he stated, 2-3 business days and to call back Wednesday. I did not call back Wednesday, but Thursday, 6/11 instead. The manager **** said he never had to use Apple Pay and wasnt sure how to do it, he would have to reach out to someone and call me back. However, he never called back and I still havent received my money. This has become such an inconvenience. No one seems to care that I do not have my money.
Business Response
Date: 06/13/2025
Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48hrs.
Initial Complaint
Date:06/12/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******** ***** June 12, 2025 Date of transaction June 4, 2025 Amount $73.68 Delivery I have filed a complaint against Oliver Garden due to food received was dissatisfied and horrible the food was horrible, and nasty not cook well, cold and missing items such as the sauce to the *******. If a person is spending this type of money should have better service.I had reach out to a Manager on June 5th told me to text my receipt and will send a gift card I have not received anything he rush me off the phone his number is ************ I have tried to resolve but not getting anywhere request full refund or gift card.
Customer Answer
Date: 06/12/2025

Business Response
Date: 06/16/2025
Good afternoon, our General Manager sent ******** ***** a $74 electronic gift card on June 13, 2025.

******** *.
Olive Garden
Guest Relations
Customer Answer
Date: 06/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** *****
Initial Complaint
Date:06/06/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello,I never received my delivery order (Order #****************). Ive already reached out through the online form but havent heard back. I also contacted ****, and they told me to follow up directly with the restaurant.
Business Response
Date: 06/10/2025
Our manager refunded this guest. They are still waiting on a call back from her.
Initial Complaint
Date:06/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
LongHorn in *******, ***** gave myself and a family member food poisoning. I have tried to reach out to customer service several times, but have been unsuccessful.
Business Response
Date: 06/05/2025
Our Guest Relations will follow up with the guest within the next 48hrs.
Customer Answer
Date: 06/05/2025

Complaint: 23414356

I am rejecting this response because it is not a resolution.

Sincerely,

*** ******
Business Response
Date: 06/11/2025
We're escalating this case to our Guest Relations Manager
Business Response
Date: 06/12/2025
Our claim adjuster specialist reached out to the guest and Ms. ****** refused to provide her any information or speak with her. Then emailed Ms. ****** and received a response that she would not provide any medical records or supporting documentation about her claim. Ms. ****** also spoke to our corporate office and did provide additional documentation. We have asked again our claim adjuster to reach out to the Guest. Additionally, it is concerning that the Guest had a similar issue with our sister ***** in 2024.
Initial Complaint
Date:05/29/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello I placed an order with cheddars scratch kitchen online may ******* 2:58 pm order#**************** but the pickup was in my moms name ***** ******** she arrived at 3:30. There were no pick up slots available so she had to park in the front to the left in the handicap spot. She was in a black ***** ****. She went in around 3:35 to paid cash ***** dollars I didnt realize when I was placing my order online $34 plus tip that it was a hold and not an actual payment. So I called the restaurant I spoke to the manager d.j because I thought I have been overcharged, he said an order for him to help me he would need the receipt that he can only give me a credit and not cash. I placed my order with a credit card, not a gift cardmy mom went back to the restaurant around 4:10 I spoke to the manager again4; 20 D.j .after that the phone was on speaker and I can hear the other manager, named Christinai I hear her tell my mom that the money would be refunded back on my card in about 3 to 5 business days. If my payment was never on file how can I get a refund on my card we were cheated out of *****three dollars? That doesnt make any sense cloud you please help me with this issue
Business Response
Date: 05/30/2025
We appreciate you ordering with us and apologize for the issue with payment. We are reaching out personally to sort this out with you.
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to eat at Olive Garden w/ my niece and it was an odd experience. Our waitress definitely needs some further training. We ordered our drinks (waters with lemon) and said we needed a minute and she was like well do you want salad or soup. We ordered soup but heres the thing she should wait until people are ordering because like my niece she ended up getting soup, salad, & breadsticks. If you dont want till people order then you dont know exactly what is going with their meal and in her case it was soup and salad. At this time she said she would get us breadsticks also. She gave us a 2 min rant on not placing an order on the computer things on the table. She kept going on, simply they should remove them from the table OR simply say if you would like to order something please let me know and I can put it through for you. Theres way better ways of explaining it and being professional and not drag things on. Our soup comes out and we finished it and still no drinks and my niece got her salad. Even with the cheese she starts and shes like tell me when almost like she wants you to be done. It was kind of uncomfortable so we just said thats fine. THEN another table is sat and she is giving them the same drawn out conversation about the computer thing. The drinks should have been first and before taking another order its just water. My pasta came out and then I finally asked for our drinks. They come and she never asked us if we wanted more soup I had to order it yet that was my niece meal so youd think she as a waitress would ask would you like more since its unlimited. And my nieces water was gone I had to stop her and ask for more and I ended up giving my niece mine since who knows when it would come. We eat and ask for the check and I say by the way we never got breadsticks and she was like really. As the waitress youd think she would know if she brought them out. She was like Ill get you some to go and I said no thank you they will be sitting in the car
Business Response
Date: 06/12/2025
Our managers have contacted this guest via email and sent a $50 gift card via email on May 31, which was viewed by the guest.
Customer Answer
Date: 06/12/2025

Complaint: 23388070

I am rejecting this response because: no manager EVER contacted me, please send me a copy of this so called email. Ask the manager if they have spoken to me because they havent and clearly thats an issue if management is lying.

Sincerely,

******* ********
Customer Answer
Date: 06/12/2025
Manager told customer service they reached out to me which did not happen. No one emailed me and no one called. They have NOT communicated with me
Business Response
Date: 06/16/2025
Good Afternoon, a $50 gift card was sent when the initial contact was received. Since, her 2nd contact reflecting her displeasure with the recovery; a full credit to her card was submitted for $32.51 and an additional $50 electronic gift card was send to her email.

******** ********, *** Representative
Olive Garden Guest Relations
Business Response
Date: 06/17/2025
Good Afternoon, a $50 gift card was sent when the initial contact was received. Since, her 2nd contact reflecting her displeasure with the recovery; a full credit to her card was submitted for $32.51 and an additional $50 electronic gift card was send to her email.

******** ********, Sr. ************************** style="color: rgb(33, 37, 41); margin-top: 0px; margin-bottom: 1rem;">Olive Garden Guest Relations
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********. I wanted management to contact me so they could be aware and make some changes and they finally reach out to me on Friday evening June 2025. This situation is handled.

Sincerely,

******* ********

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Darden Restaurants, Inc. is NOT a BBB Accredited Business.