Complaints

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Darden Restaurants, Inc. has 1372 locations, listed below.

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• 

  Darden Restaurants, Inc.

  1000 Darden Center Dr Orlando, FL 32837-4032

• 

  Darden Restaurants, Inc.

  P O Box 593330 Orlando, FL 32859-3330

• 

  Darden Restaurants, Inc.

  7300 W Colonial Dr Orlando, FL 32818

• 

  Darden Restaurants, Inc.

  7502 S Orange Blossom Tr Orlando, FL 32809

• 

  Darden Restaurants, Inc.

  20 Towne Center Cir Sanford, FL 32771-7411

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We live in ***************** ************. For years we have gone to Longhorn Steak House in ********** for birthdays and anniversaries and other occasions. We got a $100 gift card from our medical insurance carrier for Longhorn at the end of 2023. We could have chosen from many other restaurants and retailers.The last time we used it, it had over $30 on it. I have attached a copy of the original email showing the card and bar code, and the receipt from last use earlier this year. The receipt shows "remaining balance before gratuity *****, check amount *****, gratuity $6. *****- ***** = ***** We presented this to our waitress tonight after our meal and told her to use this balance and take remaining balance and charge to our Discover Card. She came back and said their system showed it was an inactive gift account. When I told her I knew there was over $30 left on it, she said she could get a history run and show us the usage. Then, after a long wait, she came back and said she couldn't get that information, that I had to call an 800 number. I sat at the table and called the toll free number, went through the automated system, asked for a human, only to hear it tell me that the only time there are customer service personnel there is 10 am to 4pm weekdays, I told the waitress I wanted to speak to the manager. I had to make that request twice, because she didnt want me to do so. A middle aged woman came back and said there was nothing she could do. I asked for the most senior manager available and got a very obnoxious young woman who said the same thing. Any honest manager would have compd us the balance that our document showed remaining. We pursued a complaint via email and was told we'd have to ask our medical insurer for the records of usage on the card, Darden doesn't keep those records. When I tried to reach their guest relations ***** I learned they were only open 10-4 M-F, and the line was busy the whole afternoon on May 20

  Business Response

  Date: 05/21/2024

  Our Guest Relations will communicate with the guest within the next 24hrs.

  Customer Answer

  Date: 05/22/2024

   
  Complaint: 21736768
  
  I am rejecting this response because:

  So far all they have said is that they recognize that I have a gift card balance, which they did not accept on the date in question, and they will contact me to discuss further.  They have not offered to credit back on my credit card account  the portion of the bill which should have been covered by the gift card.  I emailed them back that demand.

  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 05/31/2024

  Business has agreed to credit back on my credit card for disputed amount.  Case is resolved.  thank you for your effort on this.

  *************************

• Initial Complaint

  Date:05/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sunday may 12 I paid ***** for Olive Garden I called and canceled the order I was guaranteed that I would get my money back immediately.Its been almost a week and I havent got anything back.

  Business Response

  Date: 05/20/2024

  Thank you for contacting us.
  
  To better address your feedback, we would like to get some more details about your experience. Please let us know:
  
  Olive Garden location you visited
  The date and time of your visit
  The check number from your receipt. If that is not available, what was the total and the last four digits of the card used?
  
  These additional details will help us resolve your concerns.

• Initial Complaint

  Date:05/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very upset and I have tried everything to speak to a manager and I got no callback. I did a takeout order on 5/4/2024. I ordered the 12 Oz crusted parmesan chicken at the longhorn in My order was completed wrong. My chicken was undercooked and for my sides, I received French fries when I ordered mashed potatoes and broccoli with cheese. I contacted this store immediately when I got home and saw my order was wrong but they were closed. The following day I spoke to an employee who took down my information and told me a manager would give me a callback that following Monday. This employee also stated that I received someone else order. I have called this store over 15 times about this and every time I have been told that the manager is on the floor and will give me a call back. I am upset because I paid for food that I was not even able to eat and now I cant even reach anyone from this location. Im starting to believe that this location doesn't have a manager. I am very disappointed with how I am being treated as a customer. ********************** has always been my favorite but this has been unacceptable. I would like to see what can be done immediately and I will be filing additional complaints on this matter. ************

  Business Response

  Date: 05/20/2024

  Our Guest Relations will follow up with the guest within the next 24hrs.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am asking for a refund back to my credit card. On 5/16 at noon I came here for lunch with a friend. It was the worst experiences I ever had at an Olive Garden.The cleanliness and food quality has gone downhill. We sat a booth, Table 73. I immediately noticed the seats had crumbs on them and stains all along the baseboards and near the headboards. We sat there for a few minutes WAITING for someone to come and take our drink orders. We noticed a female waitress, she went to the table that was next to us, the booth behind and didnt acknowledge us for quite some time. I knew off hand this waitress was going to be terrible. **************** By the time she came around, we were ready to order. She comes back with the salad/breadsticks .NO PLATES for the breadsticks. Didnt seem like she cared, had a miserable look the entire time, no smile & didnt seem like she wanted to be there. Food came out but it was barely hot. Was never asked if we wanted more salad & breadsticks. At this point her demeanor was AWFUL! I had a coupon for a free dessert but with how slow she was & her miserable attitude we both wanted out of there ****! We wanted the check split & called on the kiosk for our server. As we waited, I pointed to the tray of food from the previous customers that the ****** never took back to the kitchen along with a big stain of what looked like soda all over the wall. Disgusting! After almost 10 minutes she comes over & splits the check. We wanted to give her our payment but she walked away! Then heard her say out loud to the hostess, do not sit at my area That right there proves, you DO NOT WANT TO WORK! S0 She got $0.00 for a tip! If you are going to be a waitress, you need to have people skills and be pleasant, otherwise you will get NOTHING from paying customers. Oh and did I mention I ended up SICK that night!? Running to the bathroom all night from either the undercooked chicken or shrimp. Terrible ***************** that made me ill, I will not be returning.

  Business Response

  Date: 05/17/2024

  Thank you for reaching out. We are sorry to hear about your disappointing experience and have shared your feedback with the management team for our ************************* They'll be in touch with you soon.

  Customer Answer

  Date: 05/21/2024

   
  Complaint: 21725301
  
  I am rejecting this response because:

  Someone by the name of *** called me on 5.17 leaving a voicemail apologizing and said she would refund my credit card and here it is 5.21 and she never did. Seems I was lied to. So here i am again, requesting my credit card be refunded $27.33!

   

  Sincerely,

  
  ***************************

  Business Response

  Date: 05/21/2024

  Please allow several business days to see refunds reflected on your bank statement.

  Customer Answer

  Date: 05/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/14/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 14th I placed a pickup order for ***** at the *************** location conf # ************ However, it was canceled but I was still charged for it. I am requesting a full refund.

  Business Response

  Date: 05/17/2024

  The General Manager for this location has been in touch by phone and resolved this issue. We appreciate the opportunity to address this issue.

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, ********************************************* online. The pickup time was for 12:09. When we arrived we parked and the lady brought our order out. I said to her "are there utensils in the bag" she No. I said May I have some please? The look on her face let me know she was not pleased. We waited for about 5 mins and I called into the store to speak to the manager. We were disconnected so I called right back. Someone (who sounded just like the lady that did not come back with the utensils) came on the phone and said she was the Manager I explained to her what happened and how we were just left sitting outside by the employee. She said how many do you need. I said 2. Also by that time my husband said forget and went inside to get the utensils. He said you can see them when you walk in and all she had to do was grab them and come back out. While he was in the store a different lady came out with the utensils.The rude employee that did not come back and left us waiting was a black lady around 5 ft 7- 5 ft 8. Black hair pushed back into a braided Pony tail. And an attitude. And no this is not about race because I'm black as well. I'm merely describing her so you will know who I'm speaking of.We ordered $17.96 of the Honey buttered rolls. 4 were hard and most of them had NO Honey Butter on them and the were not warm as usual, they were room temp.It was wrong of her not to come back and must leave us sitting there because she did not want to come back out. We were polite and she was rude!

  Business Response

  Date: 05/15/2024

  Thank you for ordering with us and sharing what happened.  How frustrating - we are so sorry your pick up was so poorly handled.  You and your family should have been treated better this weekend.  We've followed up with you via the email address you provided.  Additionally, a gift card has been generated for you and will be delivered later this morning.  Our apologies again for the poor treatment.

  Customer Answer

  Date: 05/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:05/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* Check # ***** Last 4 of Card: **************************************************** ************** today, to which me and a friend ordered the lunch time endless Soup, Salad, and Bread meals each. The waitress was very annoyed by the way, to have to bring us food and such, to which we were only able to get one bowl of soup as well as one salad to shareshe was borderline rudebut the main problem I had with this visit was that we ordered the Gnocchi soup and I believe that is the culprit, because my friend just called me and said her stomach is killing her, and so has mine been for the last hour or soI have had very bad diarrhea for the past hour, as well as my stomach feeling extremely tight and upset, to the point where if this Pepto doesnt work, then I will have no choice but to head to the *** I just tried calling the establishment, but wasnt able to get through to the manager. I feel absolutely terribleand honestly want my money back please. Im a very reasonable person, but I shouldnt get sick from food that I ordered from you all. Its inexcusable The location of the store is as follows; *****************************************************

  Business Response

  Date: 05/08/2024

  We are sorry to learn of your disagreeable experience. While we have had no other reported illnesses, your concern is important to know as we serve thousands of guests each week. We've asked our Accounting team to issue you a refund as requested.  Please allow several business days for this to appear on your online statement.

• Initial Complaint

  Date:04/28/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4-24-24, at approx 230pm, my husband, ********* visited Olive Garden at ************************************************************************We ordered 2 Seafood Alfredos, but there was a very strong fishy smell.Shortly after, I was nauseated, & had constant diarrhea & sharp pains for 5 to 6 hours.On 4-28-24, after speaking with a family member, I realized that I likely had food poisoning.The same day, 6:05pm, I called Olive G. at tele # ************, & asked to speak to a manager.Was placed on hold for approx 5 mins.Once manager ****** answered the phone, I amicably explained exactly what occurred.Her tone was immediately off-putting.She huffed in frustration, was very short, lacked empathy, was unapologetic, & sneered that "we're right in the middle of Sat. dinner ******** ******* had 600 customers since **** *** don't have time to look into this right now".She asked for the card # that was used.I told her that I didn't have access to it due to my husband being unavailable at the time.She irritably huffed again, & said that the card number, or the ticket number, were the only ways that she could locate the receipt.She then reluctantly muttered that she could manually go thru the system to find our ticket, but she didn't have the time.She NEVER ONCE asked for my name or contact # to follow up.Thus, I told her that I'd retrieve the card # and will call back.When I asked if she had a direct line for me to speak w/her again, she sarcastically & smugly exclaimed "No.There are at least 5 other managers that you could talk to".It was blatantly obvious that she had NO desire or intention to speak with me ever again.After ****** disconnected the line, I felt that I was flat out unheard.My calling was their chance to at least apologize.****** didn't even ask how she could make things right.There was absolutely NO effort whatsoever on ******'s behalf to come to any sort of resolution.She was more concerned w/the Sat. dinner service than she was about her staff upholding food safety standards.

  Customer Answer

  Date: 04/28/2024

  Correction-- I spoke with manager ****** on Saturday, 4.27.24.

  Business Response

  Date: 04/29/2024

  We are sorry to learn of your disagreeable experience. While we have had no other reported illnesses, your concern is important to know as we serve thousands of guests each week. To better address this, please let us know your check number from your visit. If that's not available, what was the total of the check and the last four digits of the card used for payment? I look forward to hearing back.

  Customer Answer

  Date: 04/29/2024

   
  Complaint: 21636127
  
  The total of the check was $73.52.
  The last 4 of the used card number is 2355. Name on the card is ********************. Transaction date 4.24.24.

  Thank you for your response. 

  Business Response

  Date: 04/30/2024

  We appreciate the additional details that helped us locate the check and process a refund. We'll also emailed a complimentary gift card for a future experience.

  Customer Answer

  Date: 04/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. A major thank you to you, *******, and to ***********************, for taking prompt action concerning my ill experience at the *********** location. 
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday April 23, 2024 I visited longhorn proceeded to order a sirloin butterfly cut well done no pink. The steak came back medium rare once I cut into it. I notified my server the server agreed the steak was not well done, apologized and stated he would have the cook make my entire order again. Needless to say the cook just reheated the same food and attempted to reserve it to me. I was still charged for my order.

  Business Response

  Date: 04/25/2024

  Our Guest Relations will communicate with the guest within the next 48hrs.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I called Cheddars Scratch kitchen at approximately 9:05 pm on April 16, 2024. I waited on hold for 6 minutes before anyone answered. When the gentleman answered and I asked to order, he advised me that I would have to come in physically to place an order. I got to the restaurant at exactly 9:24 pm and waited while the to go person took someone elses order. When he was done, it was around 9:31 pm. When I asked to place an order he said the computer wouldnt allow him because time had passed. He went in the back to talk to his manager. His manager, *******, had me stand in the area by the bar for 10 minutes and she didnt even come out to speak to me as requested. The to go guy was nice. He stated that the general Manager ******** would be giving me a call, so I left my information. Cheddars needs to do better. I spend a lot of money at this location, and for this to happen tonight is extremely disheartening.

  Business Response

  Date: 04/17/2024

  Upon being notified of this complaint, our restaurant leadership team has reached out to the Guest to offer apologies for the lack of service.  Additionally, a gift card for a future visit was emailed to the Guest.  We look forward to providing a better experience soon.