Business Profile

Restaurants

Darden Restaurants, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restaurants.

Complaints

Name: Darden Restaurants, Inc.
Address: 1000 Darden Center Dr, Orlando, FL, 32837-4032, USA
Telephone: (407) 245-4000

This profile includes complaints for Darden Restaurants, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

207 total complaints in the last 3 years.
80 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/13/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Eddie V's Restaurant Management,I am writing to express my disappointment with the experience I had at your restaurant earlier today. My visit was marred by a significant lack of communication regarding the availability of menu items and a subsequent discrepancy in the compensation offered for the inconvenience.Upon arriving at your establishment and perusing the menu, I eagerly decided to order the King ***** To my dismay, after waiting for 20 minutes, I was informed by our server that the King **** was unavailable. It was disheartening to learn that the kitchen had been out of this item for two hours, yet this information was not communicated to me promptly upon placing my order. This lack of transparency resulted in unnecessary waiting time and frustration.Seeking clarification and resolution, I requested to speak with a manager. Although the manager acknowledged the situation, I was taken aback by the inadequate compensation offered. While I was assured that my order would be compensated, upon receiving the bill, I discovered that only my dessert and wine were taken care of.As a loyal patron of Eddie V's, I expected better communication and customer service standards. The failure to inform me of the unavailability of the King **** in a timely manner and the discrepancy in compensation have left me feeling undervalued as a customer.I kindly request that you address these concerns promptly and take appropriate measures to ensure that similar incidents do not occur in the future. Consistency in communication and equitable compensation are essential aspects of providing exceptional dining experiences.I appreciate your attention to this matter and look forward to hearing from you soon.
Business Response
Date: 02/15/2024
Thank you for reaching out and sharing your experience, **************. We know how much you were looking forward to enjoying king **** along with your meal and apologize again they weren't available. It is also regrettable hearing the amends our team made that evening fell short of your expectations. In the hopes of making things better, we have an eGift Card on its way to you through email to use with us on your next visit. We enjoy having you as a guest of Eddie V's and appreciate the chance to address things.
Initial Complaint
Date:02/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 1/19/24 I ordered dinner for my children and I as this was my husbands favorite place and the children were feeling upset. It was one of the times my children were upset about his passing so I thought this would help. I couldn't bring myself to go in so we got the food to go. The first issue started when I never got the text link to check in so I called. The person answering the phone checked me in after which we waited 20+ minutes past the time our food was to be ready.Once the guy brought the food out he rushed to give it to me then hurried back in. The guy never gave my drinks and hurried back so fast I didn't have time to say anything. We decided after to just go home and once we got there I was able to see that I also didn't get my mozzarella sticks and the children's meals literally had two bites of noodles.I submitted a survey and complaint in which someone emailed me stating that I would receive a email or call from someone at the ********** ** location I went to but sadly that never happened. It is bad enough I drove an hour away to go but they didn't even get my order correct and made things just that much worse. My order number for reference is ************.
Business Response
Date: 02/10/2024

The guest sent us an email on Jan 20th. Our General Manager responsible for our **********, **, restaurant responded on Jan 29th that this was resolved.
I have submitted a full refund to the guest's credit card and sent her an apology email on Feb10th.
*********************************- Sr. ******************************** Relations
Initial Complaint
Date:02/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 20th, ****** , **, location I inquired about the waitress swiping cash for debit purchases. She assured me she only charged me for the one ~$30 check I stopped by the restaurant to pay as a birthday gift for a client. However, she charged me three times (~ $30, $30 and $60). The original information submitted via the website to LongHorn contained the last four digits of ************* Card and screenshots from my bank account. The numbers are ****. I do not have the order number, but video footage should support me walking in at the end of dinner, reaching the server one receipt for one meal for ~$30.00. I was charged for three orders, two at ~$30 and one order at ~$60.I emailed the company and they declined my refund request because they said they couldn't locate my check for the evening, despite the fact I provided the date, time and was the only large party in the restaurant at the time of the event. Also, I gave them screenshots of the transactions from my bank account. G.G. would ********************** did not reply for over a week and after I reached out, G.G. said LongHorn couldn't help me resolve the matter.
Business Response
Date: 02/09/2024
Our Guest Relations leadership will investigate and up with the guest within the next 24hrs.
Customer Answer
Date: 02/09/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Takeda Legrand
Initial Complaint
Date:01/22/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
01/20/2024..Olive Garden.. My order was charged 28.82..When curb side was brought asked if they tip shared , employee said no and gave him **** gratuity. When I looked at receipt at home, there was a **** gratuity added on receipt. Since when do you have to pay a gratuity on your bill? It was in *************** over 8 people ! Then I get another charge for a ****. What's up ?
Business Response
Date: 02/11/2024
Our online ordering system displays a suggested 15% gratuity on the checkout page before you submit payment. This is the $3.76 tip on the bill. Before completing the transaction, the amount can be changed or removed. We are issuing a $3.76 credit for this amount. This will show in a few business days are on their statement.
We do not see an additional $1 charge. This is likely a preauthorization that would have dropped off.
Customer Answer
Date: 02/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:01/21/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My steak was really burnt and i would like a refund. The steak was not good at all and this seems to be common at Longhorn.
Business Response
Date: 01/22/2024
Due that this is a similar request from a previous visit, we'll refer to the restaurant leadership to contact the guest. Our managers welcome the opportunity to ensure your satisfaction and are empowered to address any concerns you may have while at the restaurant. Please know that it is not our standards to create refunds.
Customer Answer
Date: 01/22/2024

Complaint: 21176973

I am rejecting this response because: my steak was burnt again. I am not going to pay for a burnt steak if the restaurant cant make it right. It is not my fault I keep receiving burnt food. I just want my refund and I will gladly not eat at any Longhorn ever again. I tried to give Long Horn one more chance but again i was disappointed.

Sincerely,

*******************
Business Response
Date: 02/02/2024
We've summitted a refund today for $41.93, that reimbursement can take between three-to-five business days based on your individual banks processing times.
Customer Answer
Date: 02/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:01/13/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a horrible experience on 1/13/2024 around 9:30 PM at the ******************************************************************************************************** location. I was also mishandled by the manager upon reporting the issues. I placed an $85 take out order (biggest mistake) which was missing items, ice cold, overcooked and poorly packaged. ****** was ruined for my husband and I. Upon reporting it to the manager on duty at the time, ***** with two ns (as he repeatedly told me) I was told its too bad about my order but at least you could heat it up. I was then told he could only offer me a gift card which does not suffice as I wouldnt dine at this establishment if it was a last resort. Ill be sure to post this on all platforms to make all visitors aware of this location. Disgraceful. I would like a full refund to my AMEX used to place the order. I have photos of the items and also told the manager to come pick up the garbage from my home since it was not edible at all.
Business Response
Date: 01/16/2024
Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 48hrs.
Customer Answer
Date: 01/16/2024

Complaint: 21143221

I am rejecting this response because there was no resolution. This is an auto-reply from the customer.

Sincerely,

M Mcken
Customer Answer
Date: 01/16/2024

Complaint: 21143221

I am rejecting this response because there was no resolution. This is an auto-reply from the customer.

Sincerely,

M Mcken
Customer Answer
Date: 01/29/2024
This has been resolved.
Customer Answer
Date: 01/29/2024
Date Sent: 1/29/2024 8:08:54 AM
This has been resolved.
Initial Complaint
Date:01/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cheddars (**************************). Extremely inattentive waitress (***************) attended to us for less than 90 seconds (entire visit). After taking my order she returned later to take fiance's - then ask's me "Do you want yours first?". I was perplexed she hadn't phoned in/called in my order. She then brought my ************* it down w/o a word. How about "here you are sir" or if that's too strenuous at least utter a monosyllabic grunt. We didn't see her for nearly the rest of our visit. I attempted to flag down her or the greeter on two occasions but some how they missed this 6'3 - 250 lb man waving his arms. Meanwhile my empty salad plate remained as she continued to pass us by...time and time again...without a word or glance. Eventually, I practically yelled out to her & suggested she take the empty plate. She had the nerve to shoot back "my hands were full". What if we had 4 people at our table with 6 empty plates piling up? Would she still opt for the "hands full" excuse? I spent a college summer at my aunt/uncles restaurant in ** & if "***************" had been a waitress on that staff - my uncle would have fired her on the spot (if he'd witnessed her ****/rude reply). Disorganized shoddy bunch. She sure did "yuck it up" with a table of 4...perhaps spending more time with larger parties to target potentially bigger tips is her MO. We were merely a party of two.Salad - mediocre with poor caliber dressing. Even the avoidable "Outback" serve's a superior side salad (and they actually take the time to grate the cheese). Shrimp/fries tasty but the presentation (there wasn't any presentation) was $6.99 lunch special - diner variety/fast food joint Fiancee's salmon barely contained rice (likely because my fiancee asked if she could substitute for rice). This doesn't mean exclude the rice w/o substitute given. Only a few kernels underneath the salmon. Baked potato had no discernable butter. She claimed it was "loaded"...it was basic.Brocolli plain as well. D- grade
Business Response
Date: 01/15/2024
We're concerned to hear your visit was disappointing. Both the service you and your fiance received, as well as the food, should have been much better. We're following up directly with you via the email address you provided. Thanks for bringing this to our attention.
Initial Complaint
Date:01/08/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order online at Longhorn Steakhouse in ********* on January 5th , **** around 7 pm. My order number was #************. Me and my 2 year old daughter got sick within a few hours. She started throwing up , she threw up a total of 7 times throughout the entire night and had bad stomach pains. She kept communicating that her stomach hurt so bad. My symptoms started a little after hers. I had horrible pain in my stomach and started throwing up as well after hours of not being able to fall asleep. I placed my order January 5th, **** around 7 pm. It is now January 6th, **** 7:06pm and I am just now getting to the point where I am able to keep food down. This is truly unacceptable.
Business Response
Date: 01/09/2024
Our Guest Relations will communicate with the operations leadership and follow up with the guest within the next 24hrs.
Initial Complaint
Date:01/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My family and I stopped by Longhorn Steakhouse on 12/27/23 at 405 *** Road in ********.While there, we all ordered our meal and drinks. My mother asked for a ****** Lite with a glass since she does not like to drink from a bottle.At the end of our meal our waitress brought the check and, I remembered from the menu that a draft ****** Lite (12 OZ) was $2.99 whole a 16 OZ bottle of ****** Lite was $5.49.The check said that the beer my mother ordered was $5.49. I brought it to the waitresses attention that the beer was a 12oz bottle not the 16oz that they said cost $5.49. She did not know what to say so he got her manager, ******, who came to speak to us.I explained the whole situation to him and, after leaving the table briefly to check his computer, came back and said, thats the price. I explained to him that that is a case of bait and switch which is a form of fraud.He did not care and said, Oh well.We paid our bill and called Longhorn Steakhouse corporate offices where we got a representative who told us, thats funny because we dont even sale 12oz bottlesonly 16 oz.She then said she would turn it over to her higher *** and they would call us within 24 to 48 hours.As of today, January 3rd its been a week.If in fact this manager ****** ran out of 16oz beers and went out to buy them from a grocery store..I believe that is illegal also According to *** ** Gov. ******** NCGS. 18B **** (h) states, A retail permittee may purchase a malt beverage ONLY from a wholesaler.If it wasnt for my eye catching the bait and switch of the 12 oz vs. 16oz how many more residents of ******** have been swindled out of their money by Darden and Longhorn?I attempted a second call with Darden **************** on 1/3/24 and they told me someone would call me back in 30 minutes. Today is 1/4/2024 still no call.The first picture shows the total bill and what we were charged. The second shows you the 12oz beer and the menu showing 16oz for bottle.
Business Response
Date: 01/05/2024
The price for $2.99 is only for our promotional draft beer, not the bottle. However, we are concerned about the other guest comments and will investigate to take the appropriate actions.
Initial Complaint
Date:12/31/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello My family and visited longhorn last night at ************************************************************************************************************** The on duty Manager last night, *************************, was horrible. She was condescending and didn't not listen to hear what what the issue was. My burger had broken crumbles of bacon on it instead of 2 strips of bacon. They were appartly out out bacon and decided to give me what looks like what looks like scraps bacon (see pic). ***** the manager approached and said that's all they had and they are not making anymore for the night in very rude tone before I even said anything. As I explained to the server, I was asking for a dicount since they were out of bacon and my burger was not as described or pictured. I have a longhorn 10 min from my house and I have had the burger on at least 5 occasions in the past few years, so I know what the burger looks like. She took the meal, and I left without having a meal. Very poor experience and we will not be going back to Longhorn ever again. I also did get racist vibes from the manager as we are people of color. My Family left feeling abused and sad. I would like a full refund due to the bad experience and I would.like feedback passed to *****'s Manager.Check # ***** ********************* ************
Business Response
Date: 01/03/2024
Our Operations leadership contacted the guest after our Guest Relations team received a Survey and and email from Mr. ******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Darden Restaurants, Inc. is NOT a BBB Accredited Business.