Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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• 

  Red Lobster Hospitality, LLC

  450 S Orange Ave STE 800 Orlando, FL 32801-3344

• 

  Red Lobster Restaurant

  183 Jennifer Rd Annapolis, MD 21401

• 

  Red Lobster

  1515 West Ridge Rd Rochester, NY 14615

• 

  Red Lobster

  750 Route 18 North East Brunswick, NJ 08816-5330

• 

  Red Lobster Hospitality, LLC

  10111 171 St NW Edmonton, AB T5S 1S6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/27/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/25/24 I ordered a bowl of clam chowder and 6 biscuits. I received 2 half cups of clam chowder liquid and 6 hard dried out biscuits. Why short your customers by substituting 1 bowl for 2 half cups of liquid?! I will never patronize a business that has such poor business practices. I waited almost 10 minutes before someone even bought out my order for curbside pickup.

  Business Response

  Date: 01/02/2025

  We are sorry to hear of the poorly presented meal. We have issued the guest a coupon to use for a replacement meal. We look forward to serving Ms. ******* in the future. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered rapid curbside to go from Red Lobster. I text as instructed to alert them when I was parked outside ready to pick up the order. I received an immediate response to turn my hazards on and the food would be right out. I waited 10 minutes and text again to alert them I was still waiting which I didn't think would do anything as I assumed it would only work the first time. I waited another 4 minutes and then went inside to get my food. The hostess station was abandoned, a gentleman using the restroom is who ended up getting me assistance. I waited at the hostess station around 5-10 minutes, but closer to the 10 minute ***** The woman assisting me apologized and got my food from a worker named ****. When I finally got home to eat, the food was cold. I sent a message the next day alerting them of what happened and requesting my tip of $4.95 to be refunded as I paid in advance expecting the rapid curbside delivery service. As of today I have had no response from them. I am attaching a copy of the email I sent them which I screenshot before sending. I am attaching a copy of the receipt as well. All I wanted was the refund of my tip but since they didn't even acknowledge my complaint I want the entire amount of $57.40 refunded.

  Business Response

  Date: 12/27/2024

  We are sorry to hear of the issues with Ms. ********** takeout order. A refund to her credit card has been submitted. She can expect the funds in her account within 7-10 business days. Additionally, we are issuing a replacement gift card to her email address. Thank you. 

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2024 Me and my family went to this restaurant to credit my birthday and my sons girlfriend birthday. Our party included 9 of us. They put us in a side room and our waitress advised once she was finished with a party she would only have us she gave us biscuits and we had to wait 20 minutes before we were served water. She poured the water glasses and asked us to past it down the table. She took our orders and it was slow coming out and the place wasnt crowded. My entree was given to another party of mines. My food was cold and I didnt receive my baked potatoe. Other parties had cold food and baked potatoes cheese didnt melt. The new tartar sauce was garbage. They used **** sauce for bread and cheese rolls. We spoke to the manager her name was ******* ****** she listen to our complaints and gave excuses she ended up giving the meals and told the waitress to not give us to go boxes I hadnt ate. My elderly mom didnt get her food until late after we had ours because she was given the wrong food. When I left I hit an order of stuffed mushrooms and once home my *** says they were horrible cheese was in the bottom of the container. He called the manager who said would email gift certificate but almost month later no gift certificate yet. On Friday the general manager called and was mainly concerned about the free meals our family was lied on by the manager she told him we were argumentative and causing to the staff and that was a lie. The manager was very rude yo me and another party that I called and he told him exactly what I said. As of today he hasnt contacted me or anyone in my party he was trying to get our information since he was lied to by the manager ******** ******. We will not be visiting this restaurant again

  Business Response

  Date: 12/22/2024

  Thank you for bringing this to our attention. Our General Manager did speak with our guest in November; however, no additional compensation was offered, as the party was provided in over $200.00 in compensation during their visit. We pride ourselves on prompt and efficient service to our guests and our goal is to surpass your expectations. We apologize that we missed the ***** We are confident a dedicated effort will be made to improve the Red Lobster experience for you and other guests by more closely monitoring the service we provide.

  Customer Answer

  Date: 12/23/2024

  Im replying to the message that they sent to you. I did speak to him about the horrible experience that me and my family received on 11/19/2024. Honestly his only concern was that the food wasnt paid for that night. His Manager and staff lied on me and my family by saying we were yelling and cursing at the staff and that was very insulting as well as a lie against me and my family. He was very condescending about the entire situation he was disrespectful and rude to me during our conversation. While speaking to him I reached out to another family member and he spoke the same truth about the night as I did to him so he knew my information was accurate. He was rude to him as well. He claimed to have wanted to reach out to others but that was not his intention at all. Also, when I left I had a to go order of stuff mushrooms that I took home to my significant other. They were trash no breading on them and moisture at the bottom of the container so it was liquid. We call and spoke to the Manager and voice our concerns about the garbage that I had paid cash for that night. She lied about how she was going to send him a gift certificate for his dissatisfaction with the product. I gave the email address of ********************** As she lied about her saying she would send a gift certificate for the product since we dont live near the restaurant and as of today no compensation has been received. We visit Red Lobster for celebration and solo visits but now the ****** sauce is horrible and that experience is not good. We are not the rude kind and to talk against our character is not acceptable. Also, he hasnt reached back out to me or my other family members about their experience. He was only concerned about the meal and not our experience at Red Lobster. 

  Customer Answer

  Date: 12/23/2024

   
  Complaint: 22712247
  
  I am rejecting this response because:
  

  Im replying to the message that they sent to you. I did speak to him about the horrible experience that me and my family received on 11/19/2024. Honestly his only concern was that the food wasnt paid for that night. His Manager and staff lied on me and my family by saying we were yelling and cursing at the staff and that was very insulting as well as a lie against me and my family. He was very condescending about the entire situation he was disrespectful and rude to me during our conversation. While speaking to him I reached out to another family member and he spoke the same truth about the night as I did to him so he knew my information was accurate. He was rude to him as well. He claimed to have wanted to reach out to others but that was not his intention at all. Also, when I left I had a to go order of stuff mushrooms that I took home to my significant other. They were trash no breading on them and moisture at the bottom of the container so it was liquid. We call and spoke to the Manager and voice our concerns about the garbage that I had paid cash for that night. She lied about how she was going to send him a gift certificate for his dissatisfaction with the product. I gave the email address of ********************** As she lied about her saying she would send a gift certificate for the product since we dont live near the restaurant and as of today no compensation has been received. We visit Red Lobster for celebration and solo visits but now the ****** sauce is horrible and that experience is not good. We are not the rude kind and to talk against our character is not acceptable. Also, he hasnt reached back out to me or my other family members about their experience. He was only concerned about the meal and not our experience at Red Lobster. 

   

  
  Sincerely,
  
  Lareecia *******

  Business Response

  Date: 12/23/2024

  We apologize that our managers handling of your situation did not leave you feeling like a valued guest. The Director of Operations will personally be addressing your experience in order to renew our managers' focus on our guests. I am sorry our resolution regarding your recent visit to Red Lobster was not to your satisfaction and genuinely appreciate your taking the time to contact us to let us know how you felt.  I encourage you to give us an opportunity to prove that we do place a priority on your satisfaction.

  Customer Answer

  Date: 01/04/2025

   
  Complaint: 22712247
  
  I am rejecting this response because:
  
  Sincerely,
  
  Lareecia *******

  The company is sending out a standard statement that says nothing. I still havent received my gift card for the horrible stuffed mushrooms that the store manager said she would send to my email address which is ********************** Also, I had two different complaints about the food and service that was given to us. All I received was an insult from the Store manager who was very rude and only concerned about us not paying for the meal. After giving him my information and another party information which we both had the same complaint. He has never called me back as he stated he would. The company is sending standard statements because I received the same statement from them in their website so no I dont accept the company solution because its not a solution at all. 

  Customer Answer

  Date: 02/02/2025

  Please explain to me why nothing has been done with my complaint?

• Initial Complaint

  Date:12/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I visited Red lobster in the Northeast on ******************* in ************ last night on December 6, 2024 for dinner. First off service was bad which we were trying to overlook as we understand that sometimes establishments are short staffed. We had not received our biscuits until after 20 minutes after being seated, we were not provided any appetizers plates for bread and appetizers. Once our main meal arrived , we received o condiments for a ***** dollar meal which should have came with drawn butter and cocktail sauce., and meal did not come with baked potatoes which we had both ordered as a side. As we began to eat we realized food was not done, snow crabs were cold and heated long enough and lister tails were under cooked and slimy. We requested to speak with with management who told us that they would make more food however at this point we did not want food and also had tickets to a movie that was starting in 15 minutes. We asked if we could be refunded for our meals and was told we could only be refunded for our appetizer which had been fine which was *****. So we paid ****** for a meal that we could not eat and still never received baked potatoes. I have been going to Red lobster fir 30 years and have never experienced this kind of service. On top of all of this was up all night with diarrhea that I did not have prior to eating there.

  Business Response

  Date: 12/11/2024

  Thank you for bringing this to our attention. Our General Manager has reached out to our guest. Once we hear back from M. Small our manager will be happy to fully address her concerns.

• Initial Complaint

  Date:11/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A relative purchased a gift card for $50 for me to use in restaurants as a birthday gift. My relative did not know that I am a disabled senior citizen on a diabetic diet. Since restaurants are among the 10 places to acquire COVID-19, they are restricted from eating restaurant food due to the pandemic. Also, I am in the high-risk age group for COVID-19. I asked for a refund of the $50 that was paid by a relative but gift cards are non-refundable per **************** **** within 30 days. Under the Consumer Rights Act of October 2015, a consumer has the right to return something within 30 days and get all of your money back if it is unfit for the purpose. Since I have been medically restricted from eating restaurant food due to the pandemic, the gift card is not fit for the purpose for which the gift card was intended. For this reason, I ask for a full refund of $50.

  Business Response

  Date: 11/26/2024

  We are sorry to hear Ms. ******* is unable to use her gift card. We will be closing out the gift card and will mail a check for the balance of the gift card. She can expect her check within 21 business days. 

  Customer Answer

  Date: 12/18/2024

  From: ****** ******* <*****************************************************************************************************************>
  Date: Fri, Dec 6, 2024 at 2:13 PM
  Subject: Re: You have a New Message from BBB Serving *************** Complaint #********
  To: Better Business Bureau <*********************************************************************************************************************************************************>
  

  
  
  

  Dec. 6, 2024

  
  

  
  

  Dear ******* *******: 

  
  

  Please be advised that I reviewed the response from the business.  As of today, I have not received the refund check.

  
  

  ****** *******/dp

  Business Response

  Date: 12/19/2024

  A check was issued on December 4, 2024, for the amount of $50.00 and was mailed to the address on file. 

  Customer Answer

  Date: 12/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:11/19/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 5, 2024, take out order at 12:44, store #****, *********, **. Check #*****, transaction #****241205124453. Received wrong order and was treated poorly. $78.67.

  Business Response

  Date: 11/20/2024

  We are sorry to hear of the issues with the takeout order. Our restaurant manager has tried to contact our guest about the order but has been unable to reach Ms. *********** Once we hear back from Ms. ********** our managers will be able to assist further with her concerns. 

• Initial Complaint

  Date:11/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have ordered a Red lobster e-gift card on October 9th, 2024. There was an issue with receiving the e-gift card. When I was trying access the e-gift card to view it the screen would flick to the terms and condition screen instead. I had tried it a few time and also took some screen shots of this. I had contacted Red Lobster's ************** number online. I had asked them to cancel the e-gift card because it would not activate for me and the person that I had spoken to told me to contact customer service. I had tried customer service serval times and I had only gotten their answering machine. I had than phone my bank to cancel this e-gift card purchase from Red Lobster and I was told that I will have to waitb2 days until it gets posted . When it had gotten posted in my bank account. I had filed a claim. The bank had credit my account for the e-gift card and now they had debit my account for the e-gift card. As you can see on the two bank statements. Meanwhile I phone two different phone numbers for Red Lobster ************** and **************. I gave the e-gift card number **************** and they both said that the account was closed. So I am still out of pocket for $225 and do not have a working e-gift card.

  Business Response

  Date: 11/14/2024

  We have reviewed the gift card purchase and transactions surrounding the charge. The purchase was void on 10-24-2024, due to possible fraudulent activity with the form of payment. The funds have been issued back to the original form of payment. Due to the dispute filed with his financial institution Mr. ********* will need to follow through on this process his your bank. 

  Customer Answer

  Date: 11/14/2024

   
  Complaint: 22549784
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:11/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited Red Lobster on October 27, 2024, and placed an order, but I encountered several issues. First, the food was cold, and the portion was small for the price they charged for the dish. Additionally, the taste of the food was unsatisfactory. The service left much to be desired: the waiter kept mixing up the order, which further worsened the experience. When I expressed my dissatisfaction, I was offered a $60 gift card as compensation. However, I do not consider this an appropriate solution, as I was dissatisfied with both the food quality and the service overall.I contacted Red Lobster's customer service asking for a cash refund instead of the gift card, as I did not plan to return to this restaurant. Despite several attempts to reach them through social media ********* and Instagram), I have not received a response. My request was forwarded to a guest relations manager, but no further action has been taken.I am seeking a solution that involves a full cash refund for the poor service and food, rather than a gift card that I do not intend to use.Details:Date of visit: October 27, 2024 Transaction amount: $59.57 Issue: Cold food, small portion for the price, unsatisfactory taste, and service (the waiter constantly mixed up the order).Desired Resolution: I am requesting a full cash refund for my order, as the quality of the food and service did not meet the restaurant's standards, and the offered gift card is not an acceptable form of compensation.

  Customer Answer

  Date: 11/11/2024

  Thank you so much. I want to dismiss my complaint due to the fact that the Red Lobster company has given me a response today regarding my request for compensation and refund

  Business Response

  Date: 11/12/2024

  We are sorry that our guest is disappointed with her takeout order. We have communicated with her on several occasions. She is welcome to stop by the restaurant to receive her refund. 

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

  
  Thank you so much. I want to dismiss my complaint due to the fact that the Red Lobster company has given me a response today regarding my request for compensation and refund
  
  Sincerely,
  
  ********** Vishneuskaya

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********** Vishneuskaya

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While eating my food with my daughter, a ***** was on the table. The manager only credited me $23.50. Personally, my whole order should have been refunded. Especially when I asked her if this Red Lobster has roaches, she said yes right in front of my daughter. She also stated that they fumigated, and they fumigate often and when they do the baby ones still manage to get out. Here's the thing about it, if it's baby roaches that means there are eggs, roaches mating, which means there is a manifestation of roaches. First of all, ALL OF THE STAFF SHOULD BE WEARING HAIRT NETS, guys and girls, there should be no long nails and the guys should have hair nets over their beards. I am so aggravated even as I write this complaint. Very, very annoyed. We have not been out to eat in a while and this was a treat for us. I brought my food home but in the cab ride I was so angry when I got to my destination I threw the food away. $102.00 dollars waited. I want my money back. I don't want to dine there for free, The incident happened on October 31, 2024 at 8:16 p.m. Filthy place. Roaches are that bad they're coming out??? That's nasty

  Business Response

  Date: 11/05/2024

  Our General Manager has already spoken with Ms. ****** regarding her concerns. Rest assured, these concerns are being fully addressed and corrected. Our management team has issued a gift card to Ms. ******* We would love another opportunity to serve Ms. ****** in the near future. 

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, October 26, 2024, at 11:21 AM I placed an online order with Red Lobster located at: ************************************. Order *********** was scheduled for pick-up at 11:36 AM but, I didn't walk out the door until 12:00 PM. I entered the bar to pick-up my order. 2 employees 1-very tall dark black male, and 1-black female never acknowledged me or asked, "Have you been helped?" I had to initiate conversation with the very tall dark black male behind the bar and asked If the order for ****** ***** was ready? I instantly detected attitude by his body language. He said Ill check but never returned. Instead, a black female brought my order out 10 minutes later. What irritates me youre prompted to leave a Tip for service you haven't received on their website when ordering. I left a $7 Tip. Once in my truck I noticed my Shrimp ******* was missing. I went back in to let them know. The same woman that brought my order out went in the kitchen to return with the Shrimp *******. Call it intuition but something about the tall dark black male that never returned with my food left a strange feeling. Once home I inspected the food and discovered: The pasta in my Shrimp ******* was dried up/hard/and yellow. Bar Harbor Bake was in half container (see image). Premium Seafood Lobster Tail was split down the middle (see image). The Rice was tampered with because shrimp shells were throughout (see image). Isnt Red Lobster going-out-of-business? Is this how you treat customers? You have staff overseeing the preparation of food for the public and its being tampered with. This location has gone down. Professionalism/NONE, Customer Service/NONE, **********************/NONE. I encourage Corporate to try calling: ************, goes straight to music. No recording that states the location/address information/****. Corporate should do an overhaul. Fire everybody. Suggestion: Start by hiring a manager that promotes Quality Food/Service. Im requesting a FULL REFUND for inedible food.

  Business Response

  Date: 10/30/2024

  We are disappointed to hear of Ms. ******* experience. We will be following up with our team to ensure our guests receive prompt, courteous service and well-prepared meals. A refund request has been submitted for the order. Ms. ***** can expect her funds within 7-10 business days. Thank you. 

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you BBB!
  
  Sincerely,
  
  ****** *****