Complaints

This profile includes complaints for Red Lobster Hospitality, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Red Lobster Hospitality, LLC has 209 locations, listed below.

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  Red Lobster Hospitality, LLC

  450 S Orange Ave STE 800 Orlando, FL 32801-3344

• 

  Red Lobster

  8019 Honeygo Blvd Blvd Whitemarsh Nottingham, MD 21236-6998

• 

  Red Lobster

  655 Jefferson Road Rochester, NY 14623

• 

  Red Lobster

  1515 West Ridge Rd Rochester, NY 14615

• 

  Red Lobster

  750 Route 18 North East Brunswick, NJ 08816-5330

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While eating my food with my daughter, a ***** was on the table. The manager only credited me $23.50. Personally, my whole order should have been refunded. Especially when I asked her if this Red Lobster has roaches, she said yes right in front of my daughter. She also stated that they fumigated, and they fumigate often and when they do the baby ones still manage to get out. Here's the thing about it, if it's baby roaches that means there are eggs, roaches mating, which means there is a manifestation of roaches. First of all, ALL OF THE STAFF SHOULD BE WEARING HAIRT NETS, guys and girls, there should be no long nails and the guys should have hair nets over their beards. I am so aggravated even as I write this complaint. Very, very annoyed. We have not been out to eat in a while and this was a treat for us. I brought my food home but in the cab ride I was so angry when I got to my destination I threw the food away. $102.00 dollars waited. I want my money back. I don't want to dine there for free, The incident happened on October 31, 2024 at 8:16 p.m. Filthy place. Roaches are that bad they're coming out??? That's nasty

  Business Response

  Date: 11/05/2024

  Our General Manager has already spoken with Ms. ****** regarding her concerns. Rest assured, these concerns are being fully addressed and corrected. Our management team has issued a gift card to Ms. ******* We would love another opportunity to serve Ms. ****** in the near future. 

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Saturday, October 26, 2024, at 11:21 AM I placed an online order with Red Lobster located at: ************************************. Order *********** was scheduled for pick-up at 11:36 AM but, I didn't walk out the door until 12:00 PM. I entered the bar to pick-up my order. 2 employees 1-very tall dark black male, and 1-black female never acknowledged me or asked, "Have you been helped?" I had to initiate conversation with the very tall dark black male behind the bar and asked If the order for ****** ***** was ready? I instantly detected attitude by his body language. He said Ill check but never returned. Instead, a black female brought my order out 10 minutes later. What irritates me youre prompted to leave a Tip for service you haven't received on their website when ordering. I left a $7 Tip. Once in my truck I noticed my Shrimp ******* was missing. I went back in to let them know. The same woman that brought my order out went in the kitchen to return with the Shrimp *******. Call it intuition but something about the tall dark black male that never returned with my food left a strange feeling. Once home I inspected the food and discovered: The pasta in my Shrimp ******* was dried up/hard/and yellow. Bar Harbor Bake was in half container (see image). Premium Seafood Lobster Tail was split down the middle (see image). The Rice was tampered with because shrimp shells were throughout (see image). Isnt Red Lobster going-out-of-business? Is this how you treat customers? You have staff overseeing the preparation of food for the public and its being tampered with. This location has gone down. Professionalism/NONE, Customer Service/NONE, **********************/NONE. I encourage Corporate to try calling: ************, goes straight to music. No recording that states the location/address information/****. Corporate should do an overhaul. Fire everybody. Suggestion: Start by hiring a manager that promotes Quality Food/Service. Im requesting a FULL REFUND for inedible food.

  Business Response

  Date: 10/30/2024

  We are disappointed to hear of Ms. ******* experience. We will be following up with our team to ensure our guests receive prompt, courteous service and well-prepared meals. A refund request has been submitted for the order. Ms. ***** can expect her funds within 7-10 business days. Thank you. 

  Customer Answer

  Date: 10/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you BBB!
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a gift card and the Red Lobster in my area closed down. Because I am elderly I cannot drive to a big city. They will not honor. I even asked for coupons for possibly buythe product line they sell in Grocery store and they said no just to give the card to someone to use. Just upsetting they took my money and wont give me any thing in teturn. Very dishonest.

  Business Response

  Date: 11/05/2024

  We have communicate with ***** *******, We will be sending a check for the balance of her gift card 

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 30th, we had a reservation for 8 people 7:30pm. We planned to surprise our mother for her 65th birthday. When we arrived at the location the host (****) had a line out the door, he was telling the guest there would be a 45min wait for seating. When I approached him, he told me my table would be 20mins he had a 10 top, and they hadn't cleaned the table yet. 8:15 my mom and the rest of the party were still waiting. When we got to our seats the table had not been cleaned and the floor had not been swept. I asked for a hot soapy towel and was given a wet wipe to clean the table. Now 8:45 we met our waitress (Jayla) very nice, and apologetic took or order. 9:15 received watered down drinks and salads the smelled and weren't eatable, I asked for the manager, and she made replacement ones, however the salads were still not eatable. The food; the fact that the restaurant closed at 10pm is the problem. Bottomless shrimp does not exist. Good quality hot food did not exist. The crab was cold and not fresh, the burgers warm, the biscuits limited to 18 for the night. ******* cold and noodles old and cold. The shrimp also limited. The manager told me she was going to take off for the food that we weren't able to get and the drinks that were watered down and the food we couldn't stomach. We waited another 30mins to be given a bill for almost $200.00.. $197.00 to accurate. I would like my money back. I would like the city to do an inspection on how the food is being stored and prepped. I would like the staff to be taught how to properly clean before seating new tables and the manager talked to about lying about taking off for the meals weren't able to eat.

  Business Response

  Date: 10/07/2024

  Our Director of Operations has followed up with our guest. A refund is being processed. She can expect her funds in the account within 7 to 10 business days. 

• Initial Complaint

  Date:09/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/05/2024 we went to Red Lobster Store #****, our favorite restaurant, to enjoy a family celebration. As we were eating my daughter said that her food didnt taste quite right. Very soon after that she became extremely ill. I rushed her to the bathroom where she was violently throwing up. I had to ask the waiter for a bag to take in the car for my daughter because she was throwing up so much. The waiter assisted us and appeared to be very helpful and concerned. He also had the Manager come to our table. It was clear we didnt eat our meals and our evening and celebration was totally ruined, however the Manager decided that he would only refund my daughters meal, but because we could not finished our meal the Sum to be refunded should have been $101.90. We werent about to debate this with him because we had to get my daughter home immediately. Upon our arrival at home both I and my Spouse became ill also with unexplained upset stomachs resulting in several bathroom visits too. Obviously the food at this restaurant made us all ill, ruining our family celebration and a total refund of $101.90 should have been made instead of just one meal.Sincerely,

  Business Response

  Date: 09/13/2024

  We are sorry to hear of her unpleasant experience. Our restaurant manager has reached out to Ms. ***** and addressed her concerns. 

• Initial Complaint

  Date:09/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving unsolicited Red Lobster mailers to an individual that does not live at my address. I am attaching an image of the mailer. I also request that all mailers sent to my address stop.

  Business Response

  Date: 09/09/2024

  This offer is not from Red Lobster. The use of the Red Lobster name or logo does not mean we endorse the offer or are affiliated with the company as we try very hard to maintain our reputation.
  
  **************** was advised to contact the company extending the offer to be removed from their mailing list.

  Customer Answer

  Date: 09/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before you enter the store there is a sign that states if your server doesnt ask you for a appetizer get one free this is simply not true as the GENERAL MANAGER **** is cashing out the appetizers to the servers. Essentially forcing the server to pay for the appetizer. This is illegal. She also does not let them know before she cashes out something and just tells them they should have asked the table for an appetizer. This GM needs a serious class on what is legal and illegal for servers ! She needs training on how to talk to people too.

  Business Response

  Date: 09/09/2024

  We appreciate **************** sending us this information. We have reached out to her asking for the restaurant location. We have not yet received her response. Once we do hear back, we will investigate further with our management team and Employee Relations. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was removed by law enforcement all because I I ask the gentelment at front desk to charge my phone and someone who claims to be the boss told him he can't not charge my phone unless I was a customer so I proceeded to sit down and order of the menu the guy came up to me and ask what I was ordering and I said its not your concern at the moment I already had order he was just trying to bully me around and told his workers to refuse any orders I placed and had the police come and ****** me out and I'm also an employee right outside from the business he embarrassed me in front of everybody I was treated wrongly

  Business Response

  Date: 09/03/2024

  We are sorry to hear that our staff was unfriendly to **********************. We have asked our Director of Operations to contact ********************** to address this matter personally. 

• Initial Complaint

  Date:08/11/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it May ********* placed an online take-out order with your restaurant on 8/11/2024 at 4:00 pm. I picked up the order and when I got home the Crab legs were missing. My bill, they were checked off on the receipt. Red Lobster Restuarant #**** ******************************************* I should also be compensated for the meal. Please look into this matter.Respectfully,

  Business Response

  Date: 08/14/2024

  We apologize that our guest did not receive everything in her takeout order. A refund request has been submitted for the order. She can expect the funds in her account within 10 business days. 

  Customer Answer

  Date: 08/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/10/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a soup and salad combo on Thursday August 1st at around 1:00 pm. I ended up with food poisoning and was under the care of a doctor from it. I had to report to my doctor twice because of the severity of it. I tried to report it to the establishment but I keep getting the run around.

  Customer Answer

  Date: 08/10/2024

  I contacted the establishment again today and I spoke with ********* and she asked me what they are supposed to do about it and then hung up in my face. I called multiple times and she proceeded to accuse me of lying because she said she worked there for over 25 years and never heard of someone getting sick. The manager refused to take my call. I have a diagnosis of food poisoning for which I provided but no one at that establishment is trying to help. If this issue is not resolved I will contact a lawyer. 

  Business Response

  Date: 08/14/2024

  We are sorry to hear of ****************** experience. We have submitted an insurance claim for our guest. She can expect an agent to reach out to her for next steps in claim processing.