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Business Profile

Searchers of Records

Unmask.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 42 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 3, 2024, I found www.unmask.com processing personal data including current and prior residents at my home address all of which constitutes personal data. I have already requested full deletion of record in previous notice. They also process personal data in an additional system, that links from www.unmask.com, noted in the attached letter. I would like this party to destroy and cease processing all personal information including that of which I am not aware in all of their systems. I noted specific names and websites in the attached request that contain personal data. The authority of my request to delete and cease processing all personal record comes from federal law and is beyond "opt out" policy of their website or affiliates. My notice also cancels any agreements in the event they exist. A case number will be helpful in the future so I can add this to a federal complaint in the event it is needed. Thank you for hearing my concern.

    Business Response

    Date: 11/04/2024

    Hello ***** *******,

    This response is in reference to BBB Case # ********.

    We have thoroughly reviewed your complaint regarding the availability of your information on our website. We understand this concern is of utmost importance to you.

    After careful review of the links and information provided in your attachment, we have processed and approved your removal requests successfully. The records associated with you have been successfully deleted from our website. You will find that the links you provided no longer show a search result, but instead open to the loading process of a search on our site. However, rest assured that at the end of this loading process, the user will receive a "No Results Found" message or will be redirected to a similar background search site as a courtesy.

    It is important to clarify that the redirected sites have no affiliation to UnMask.com. We highly recommend reaching out to that site directly to ensure your requested information is removed from their database as well. Please also rest assured that UnMask.com does not retain the information after removal or repost any deleted information.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:10/22/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unmask.com has made my personal information available online without my permission. I have requested several times on their webiste to remove it and have emailed customer service on 9/23/24 and they have still not removed my information.

    Business Response

    Date: 10/23/2024

    Hello ******* ******,

    This response is in reference to BBB Case # 22460067.

    We understand that the availability of your personal information on our website is very important to you. Please note that the information provided on our reports is sourced from public databases. We offer the option to opt-out for users that wish to have their information removed from our site.

    After reviewing your previous correspondence with us via email, it appears we replied to your emails on 8/19/2024 and 9/26/2024 requesting more information from you to ensure we properly fulfilled your opt-out request. We did not receive a response from you at that time.

    However, we have ensured your report has been successfully removed. If anyone searches your name on our site, they will receive a "No Results Found" message. 

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present. If you still find traces of your information on our website, please feel free to reach out to our support team for further assistance. 

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 10/23/2024

     
    Complaint: 22460067

    I am rejecting this response because: 1) they have ignored ALL requests I Submitted online. I found an email someone suggested online to use, because the opt out function online was FRUITLESS. I sent an email to them, the only response I received was that that it was read. THEY DID NOT SEND ANY EMAILS TO ME REGARDING ANYTHING. 

    Sincerely,

    ******* ******

    Business Response

    Date: 10/30/2024

    Hello ******* ******, 

    This response is in reference to BBB Case #: 22460067. 

    We are sorry to hear you are unsatisfied with our response. We also apologize you did not have a positive experience using our website, specifically regarding the opt-out form.

    Please note that the opt-out form submits your request to be approved by our customer support team. We also offer the option for users to email our support email to request an opt-out. As stated in the previous message to you, we received and replied to your email requests asking for more information to complete the removal. We have included a screenshot of the email responses sent to you requesting additional information. We have also included a screenshot of your opt-out request and its approved status on our database.

    Once again, we apologize for any inconvenience. We hope this has been helpful to you.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:10/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Its a people-search site. SAYS its 100% FREE, but, as many are doing right now, (*************, ***************, etc etc -- all of them are doing this), they are posting a website that says free lookups, and then when you go to that site it automatically redirects you to the parent site, in this case *************** (unmask.com is just a site they put up to redirect traffic). False Advertising, and what they are doing is FRAUD, claiming its 100% FREE, but not providing ANYTHING for free. It's a waste of my time, and it's certainly actionable, unless all a .com has to do to get away with 100% LIES is to set up another site that does all the lying for them? I've never filed a complaint before -- I'm ******. Thank you for your help with this matter. Hope you don't have better things to do lol! ALSO: I tried to pay for the $1, 5 day "trial", but my card was declined when they tried to charge me $29!! FYI

    Business Response

    Date: 10/23/2024

    Hello ****** ******, 

    This response is in reference to BBB Case #: 22458232. 

    We have received and reviewed your complaint regarding UnMask.com. We apologize for any inconvenience you may have experienced while using our site. Please allow us to clarify the people search process for you.

    Based on the screenshots you provided, it appears the record you were searching for was either not available or removed from our website. We offer the option to remove the report of users who request to opt-out of our database. As a courtesy, if the report is not available, we redirect our users to a similar background check site where they might find the record they are looking for. The loading process allows for the site to search our database of reports, and if it is not available, redirects the page to another site. However, please note that we are not affiliated with any other background check sites.

    Please also note that UnMask.com is free to use. We do not require any payment method, account, trial period, or subscription to search and view reports. Any charges or attempted charges you may have noticed are not associated to our company. Regrettably, we are unable to address matters concerning a different company with which we have no affiliation. For more effective assistance, we recommend reaching out to the company directly.

    Once again, we apologize for any inconvenience. We recommend you try searching for another report on UnMask.com if you would like to continue using a free background report service.

    We will consider this complaint resolved. Should you have any additional questions, please don't hesitate to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've requested my information be taken down and it's still present. This is personal information including address, birthday and phone number that likely has been used to instigate cases of personal fraud. I've been told that I have to wait a week or more - this is unacceptable. Remove my information at once, I've already confirmed the request.

    Business Response

    Date: 10/01/2024

    Hello ***** *********,

    This response is in reference to BBB Case # 22328833.

    We understand that the availability of your personal information on our site is important to you. We would like to clarify that the information listed on our reports is gathered from public sources that we make available to users on UnMask.com.

    We can confirm that your your opt-out request has already been processed as of 9/24/2024. The record associated with you has been successfully deleted from our website.

    If anyone searches using your information on UnMask.com, they will receive a "No Results Found" message at the end of the loading process. If you are still seeing a report profile visible on our site, please provide a link or screenshot of the profile and we will promptly investigate to ensure it is removed.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

    Customer Answer

    Date: 10/01/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *********

  • Initial Complaint

    Date:09/19/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Won't remove my information and then when they do it for a day and it's back up again it's the 3rd time i have had to request removal of my info it's a hacker website filled with phishing scams and hackers and malware remove the **** site

    Business Response

    Date: 09/19/2024

    Hello ****** ******,

    This response is in reference to BBB Case # 22307255.

    We understand your concern regarding the availability of your personal information. After review, we do not have record of any prior opt-out requests from you. However, we have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from UnMask.com.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present. We do not create new reports with information that has been removed.

    We noticed that your screenshot includes other similar websites. Please note that we are not affiliated with any of those sites and advise that you contact them directly for further assistance with your removal request.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:09/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Im filing a complaint against Unmask.com for sharing my personal information on the internet without my consent. My name, address and my phone number. I never gave them permission. I want it all deleted

    Business Response

    Date: 09/03/2024

    Hello ******* *******,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    Customer Support

    Customer Answer

    Date: 09/06/2024

     
    Complaint: 22230819

    I am rejecting this response because:

    Sincerely,

    ******* *******

    Customer Answer

    Date: 09/09/2024

    My Name which is ******* R ******* and my Current address which is ***************** is still public on their website. I waited the 48 hours like they instructed and it was still there. They lied. I want all of my information removed! I never gave them permission to publicly post my information.

    Customer Answer

    Date: 09/10/2024

    Date Sent: 9/9/2024 6:33:59 PM
    My Name which is ******* R ******* and my Current address which is ***************** is still public on their website. I waited the 48 hours like they instructed and it was still there. They lied. I want all of my information removed! I never gave them permission to publicly post my information.

    Business Response

    Date: 09/12/2024

    Hello ******* *******,

    This response is in reference to BBB Case # 22230819.

    We understand your concern with the availability of your information on our database and apologize for any inconvenience this has caused you. Please note that the information available on our reports is pulled from publicly available sources. We cannot control the information that appears on your report.

    We have confirmed that the correct report has been opted out. The record associated with your name, address, and phone number has been successfully deleted from our website.

    Please keep in mind that although people can still search for your address and phone number, your information will not appear in the results or will show "No Results Found" since it has been removed. We are unable to remove the ability to search for a specific address or phone number.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ************************************************************.

    Regards,
    UnMask.com Customer Support

  • Initial Complaint

    Date:08/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****************************************************** remove my personal information from your website and dont repost it again on unmask or any affiliated websites, including information.com or checkpeople.com Do not change my name to another variation and repost my information on your or affiliated websites. Your company has been told to stop posting my personal information on your website many, many times. Stop posting my information on your websites immediately or Ill take legal action.

    Business Response

    Date: 09/02/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support


  • Initial Complaint

    Date:08/22/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked unmask to remove my information off their site at least 2 times since January 2024. Both times, I received confirmation that they will remove my information. They have not. In fact, they now have my real DOB on the website which can open me up to identity theft. It is not right that this website can post this information online.

    Business Response

    Date: 08/24/2024

    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

    Business Response

    Date: 08/26/2024

    Date Sent: 8/24/2024 11:18:31 AM
    Hello ***********************,


    This response is in reference to BBB Case # ******** 


    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.


    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.


    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************


    Regards,
    Customer Support

  • Initial Complaint

    Date:08/19/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have found my personal information on this site without my permission at all. It is extremely violating! I filled out their form and emailed their customer service email to delete the profile. I wanted to leave a complaint because I'm pretty sure this is illegal and for people to even have to reach out to delete their personal information that was never given freely is ridiculous. I also wanted to write this complaint because I read a few of the previous ones that said they reached out through the proper form and no response. Please remove my information!!

    Business Response

    Date: 08/21/2024

    Hello ***********************************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at ***********************.

    Regards,
    Customer Support

  • Initial Complaint

    Date:07/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********************************************************************************************* have submitted a form twice to have this profile removed, and it is still not removed.Im supposed to get a confirmation email to remove the profile and the confirmation email never arrives.This company is violating Colorado privacy laws as I am a resident of ********.

    Business Response

    Date: 07/29/2024

    Hello *******************,

    This response is in reference to BBB Case #********.

    We have processed and approved your opt-out request successfully. The record associated with you has been successfully deleted from our website.

    Kindly allow a period of 48 hours for the data to be officially removed. Once this time has elapsed, you may search again to verify that the record is no longer present.

    We consider this matter resolved. Should you have any additional questions, please feel free to contact our Customer Support team via email at **********************************.

    Regards,
    Customer Support

Unmask.com is NOT a BBB Accredited Business.

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