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Business Profile

Solar Energy Equipment Dealers

Green Energy Group, Inc,

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Equipment Dealers.

Complaints

This profile includes complaints for Green Energy Group, Inc,'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Green Energy Group, Inc, has 2 locations, listed below.

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    Customer Complaints Summary

    • 81 total complaints in the last 3 years.
    • 64 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have requested Green energy group representatives to stop calling me about solar. They call 2 to 4 times a day, every day. I have asked multiple times and just get hung up on. If the people calling is call center that Green Energy group uses, Green energy should be held responsible. This is harrassment. They refuse to remove me from the calling list. Next step is a lawyer. Not a threat but a promise.

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received a minimum of 4 phone calls a day for the last 6 months wanting me to become a customer. I explain that I am on the do not call list & do not call me again. Every time they call, it shows up on my caller ID as a different caller from a different number. I block these numbers every time they call, but it doesn't stop them. A few times they have used profanity towards me, and acted very unprofessionally. I need this to stop- Please help!

      Customer Answer

      Date: 08/29/2024

      I have asked them at least ******************************************************** and that I am on the do not call list. Their usual response is "NO" and then hangup on me. How does Green Energy get away with this harassment?

    • Initial Complaint

      Date:08/14/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      multiple spam calls daily for weeks. I have requested they take me off their call list many times.

    • Initial Complaint

      Date:08/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Green energy calls my phone at least 7 times a day I have asked very nicely for them to stop calling and remove my name from there list. Well it seems it made it worse I can't take it much more something needs to be done to them

    • Initial Complaint

      Date:08/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Green Energy Solar is harassing me numerous times per day and I have asked several times for this company to stop calling me! I have also asked them to please remove my number off of their calling list and yet, they continue calling me oftentimes, upwards of eight or more times a day. This falls on harassment. This is a class two misdemeanor, and I want it to stop! This has been going on for over a year maybe longer! There are other solicitors also but, this Green Energy is the worst offender! And, furthermore, the fact is this is unsolicited, And, We have had Solar since August 2019!!! I have a good company and have dealt with them and Energy Pals fka Energy Geeks! Another point Id like to add; ************ calls using all different towns, states, and often will be a local town from my state, and I answer because I am expecting a call from a medical provider, in which I am disabled. Bottom line; The caller from Green Energy, his name is ******, and when I asked him why do you insist on calling me knowing that I have asked you to stop calling me, Why? He laughs and hangs up on me! The screenshots I uploaded, of my caller ID lists; despite being Blocked, the calls still get through theyre in red ink.

    • Initial Complaint

      Date:07/29/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They call constantly with fake numbers all day long. It interrupts my business

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received at least 5 calls a week, if not more, and sometimes more than once a day for several months from Green Energy Group regarding solar panels. I speak with someone every time, and let them know that my home gets electricity from a municipality (Groton Utilities) and I cannot have solar panels. I request every call that they remove me from their call list, and the representatives just hang up. I've asked to be transferred to a supervisor, but the representatives hang up. I have not been able to speak to a manager or upper-level supervisor. The phone numbers I receive calls from are different every time, so there is no way to block the number before the call. It's disruptive to my work day, as my cell phone is also my work phone. I have had my phone number on the Do Not Call Registry since 10/14/2022. Please do something about them and their cold calls/disruptive calling.

      Customer Answer

      Date: 08/09/2024

      I have continued to receive daily calls from this company from different numbers and the callers hang up once I tell them I have complained to the BBB or if I ask for a supervisor or if I request to be removed from the call list. 

    • Initial Complaint

      Date:07/25/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This entity has been calling me non-stop for months. I asked them many times to cease and leave me alone. I am also on the do not call list federally. This is an annoying scam. I see many many others have the same complaint.

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am getting multiple calls a day for months. They call with fake numbers it's harassment at this point.

    • Initial Complaint

      Date:07/16/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Green Energy Group robo calls me each day - I have repeatedly requested that our number be added to their Do Not Call List.The calls continue, sometimes more than once per day.

      Customer Answer

      Date: 07/16/2024

      Just received my third call from this company today!

    Green Energy Group, Inc, is NOT a BBB Accredited Business.

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