Complaints

This profile includes complaints for Justairticket's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Justairticket has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Justairticket

  7380 Sand Lake Rd., STE 500 Orlando, FL 32819

• 

  Justairticket

  2500 Plaza Five Fl 25 Jersey City, NJ 07311-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three months ago (12/27/24), I booked a flight with ***************** through Just Air Ticket. Unfortunately, due to weather concerns, my flight was canceled. ***************** assured me that my refund had been processed and returned to the original payment method.After waiting for some time without receiving a refund, I contacted ***************** directly. They provided proof that the refund had been issued. However, upon reviewing the details, I discovered that the payment was not returned to my card but rather to a different card. When I reached out to Just Air Ticket for clarification, they admitted that they had used their company card to complete my booking and assured me that I would receive my refund within ten days.Despite their promise, the refund never arrived. I have since contacted Just Air Ticket multiple times over the past three months, yet each time, they provide a different excuse and ask me to call back later. After further investigation, I found that numerous customers have reported similar issues with the company withholding ********** this point, I want to take formal action to both recover my money and report their fraudulent practices. Please advise on the best steps to ensure I receive my refund and to hold this agency accountable.

  Business Response

  Date: 03/17/2025

  Hi,

  We have review the customer concern an we sincerely apologies for the delay and we understand the frustration and inconvenience that the customer has gone through.we have forwarded the case to our higher management to look into it and to resolve the concern at the earliest as possible.

   

   

  Thank you!

  **** ******

• Initial Complaint

  Date:10/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,Im reaching out with the hope of finally resolving an issue thats been both frustrating and disappointing. On October ******* I purchased two travel packages for my son *** ******* and I, traveling to *******, **** on 11/29/2023 for the amount of $2549.84. Due to my son ***** behavioral and legal issues, on 11/09/2023 I cancelled our flights and asked to refund me for the purchase of the travel package minus the cancellation fees.I was charged another $390 cancellation fee that could not be deducted from the purchase. I insisted that I get a refund because we may not be able to travel any longer, but I was told that the package is only to be credited to be used within a year of purchase and not refundable. I called the agency many times to request for a refund and it was unsuccessful. Last month I called the Royal Jordanian Airline that we were supposed to be traveling with, the customer service agent replied that the travel agency ( JustAirTicket ) should be able to refund.For the last time on 10/14/2024 I called the travel agency again to request for the refund before the end period of one year on 10/17/2024 and I was told the purchase is nonrefundable.I'm asking for my purchase refund of $2549 plus $390 cancellation fee.I am asking, respectfully yet urgently, that my refund be processed immediately. Should this issue remain unresolved, I may need to file formal complaints with the **************************** and the ******************************** to explore other avenues for redress.I appreciate your attention to this matter and hope that my refund can be processed without further delay. You can reach me at ************ or ********************* if theres any additional information you need.Thank you for your understanding and for making this right.Sincerely,***** *******

  Business Response

  Date: 10/30/2024

  Hi,

  This is regarding a complaint which we received from one of our customers who was flying from ****** (DEN) to ****** (BGW) from Nov 29, 2023 to Dec *******. Mr. ***** ******* was flying with his son ******************** but due to some unforeseen circumstances they were unable to fly and he called us to cancel the Booking But As per the Airline fare Rules Booking was non -Refundable So we gave him Future Credit to use and that was Valid for 01 year from the date of issuance and His Booking was issued on Oct *******.We have his authorization for future credit and he paid $390.00 for 02 passengers .After that He called us on Aug ******* and also in the month of September this year to fly But As we already informed him that he can use his credit for $2549.84  to rebook a new flight and airline rebooking fee and fare difference will apply as per the ticket fare rules.But the New fares was coming little expensive and he was not ready to pay  and as As per the Airline  the ticket Validity is only for 01 year and  that is already Expired on 17Oct 2023.We are an online travel agency and whatever the rules which is implied by the airline we need to follow the same.

   

  Thank you!

  **** ******

  Business Response

  Date: 10/31/2024

  Date Sent: 10/30/2024 4:29:46 PM
  

  Hi,

  This is regarding a complaint which we received from one of our customers who was flying from ****** (DEN) to ****** (BGW) from Nov 29, 2023 to Dec *******. Mr. ***** ******* was flying with his son ******************** but due to some unforeseen circumstances they were unable to fly and he called us to cancel the Booking But As per the Airline fare Rules Booking was non -Refundable So we gave him Future Credit to use and that was Valid for 01 year from the date of issuance and His Booking was issued on Oct *******.We have his authorization for future credit and he paid $390.00 for 02 passengers .After that He called us on Aug ******* and also in the month of September this year to fly But As we already informed him that he can use his credit for $2549.84  to rebook a new flight and airline rebooking fee and fare difference will apply as per the ticket fare rules.But the New fares was coming little expensive and he was not ready to pay  and as As per the Airline  the ticket Validity is only for 01 year and  that is already Expired on 17Oct 2023.We are an online travel agency and whatever the rules which is implied by the airline we need to follow the same.

   

  Thank you!

  **** ******

• Initial Complaint

  Date:09/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an airline ticket Justairticket on or about July 15, 2024. I used my credit card to buy the ticket. I got the e-ticket and everything was going good. On the 5th of August 2024, my outgoing flight was cancelled by ****************. I utilized the second part of the round trip ticket to return home. I started attempting to get a refund on or about 8/22/24 and have been given the run around from Justairticket. The refund was made on or about 8/28/24 to ************** utilizing the credit card they used. So they took the money from my credit card and did the business transaction with theirs. I have attached relevant information to help explain what happened. I want the refunded money as it is mine by virtue of the flight cancellation done by *****************.

  Customer Answer

  Date: 10/27/2024

  The attached is a response suggesting that I remove the complaint and they would then give me my refund. I told them to give the refund and I would then withdraw the complaint. 

• Initial Complaint

  Date:09/08/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a ticket on line and the flight didn't even exist but for another $150, I could get another flight. This is classic bait and switch. How does this company even get by with this c***

• Initial Complaint

  Date:02/26/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried purchasing a ticket from **************** to *********** ********** they quoted me one price. I received an email to call them to verify my flight itinerary when I did, they charged me an additional $68, claiming that ********* Airlines had overbooked and I had to move my seat. After they charged me an additional $100 for the flight that I was originally only paying $187.98 I called ********* Airlines they informed me that they don't overbook there were only 37 seats sold on this flight there is no separate seating for increased charges and this place was fraudulent it is a third party when I went to a website Travelocity Priceline this third party booking agent is on their website you might want to inform Expedia Priceline and other trusted sources to receive good or cheap airfare to look at their ****************** that they're endorsing because these people are ripping people off fraudulently now I have to go to my bank and try to retrieve the $100 that they overcharged me ********* airlines, was very helpful in helping me read book and suggested that I go to my bank and that I report these people to the Better Business Bureau.

• Initial Complaint

  Date:02/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agency overcharged for my LAX-***** itinerary by $1,400.00. Since sending them the demand letter there has been stall tactics, delays and lies in responding with an immediate chargeback to my ***************** I have alerted ***** and the SunSentinel newsper. I was told by *********************** that consumers are not charged any broker/transaction fees since the agency receives a commission from the airline carriers. Chargebacks to credit cards normally take 2 days at more - not **** days. I suspect they have conned other consumers as well. i do not believe their real names are *********************** and ***********************.

  Customer Answer

  Date: 02/24/2024

  I have heard from them, and confirmed that they refunded $1,400.00 back to my ***************** They overcharged me $700 per ticket.

  Customer Answer

  Date: 02/26/2024

  Date Sent: 2/24/2024 7:06:28 PM
  I have heard from them, and confirmed that they refunded $1,400.00 back to my ***************** They overcharged me $700 per ticket.

• Initial Complaint

  Date:11/25/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased airline tickets through website the evening of Friday 11-24-23 and paid; ref # JA172371.The next day Saturday 11-25-23 Justairticket called to demand an additional $100.The company stated that they could not cancel and refund my purchase because the flight had already been booked.The fight is with ********* Airlines.Justairticket claimed that the additional $100 was to upgrade the seating class.********* airlines does not have multiple seating classes. This is a lie.Justairticket then claimed that the $100 was to pay for carry-on luggage.********* Airlines does not charge for carry-on baggage and this fact is displayed prominently on ********* Airlines main webpage. This is a lie.I was given the option of either paying more money or losing all of my money.I asked multiple times to cancel so that I could re-book the trip with another provider.Justairticket offered to change tickets to different dates for the same price.This contradicts the claim that the reservation had already been non-refundably booked.They did not offer any way to secure tickets for the price they advertised, supplied and I originally paid.I was forced to pay them additional money and acknowledge that I agreed to the additional charges or lose all money.This business practice and my specific exchange with this company has to be illegal.

  Business Response

  Date: 12/20/2023

  We apologise for any inconvenience this may have caused.

  The pricing process is very tricky when it comes airline tickets. Tickets were made available to the third party agencies in bulk. When grabbing these seats after chosen by the customers, a GDS software used by travel agents tries to lock the available seat (available from the bulk tickets), there are chances that the airline had sold those available seats before the agency without noticing anyone as they are the main subject who sells their own tickets.

  Similarly in this case, it is due to the fact that while trying to confirm the flight opted by the customer, the airline has increased the particular class of ticket due to which there was a price hike unnoticed.

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 20914957
  
  I am rejecting this response because:

  The assertion that the ticket price increased does not help this business case.

  Since the same tickets could still be seen for the same price in the same internet location after I was required to pay higher rates it proves that false information is being provided to customers on either one side of the transaction or the other.

  There's no empirical way for me as an outsider / customer to verify the stated reason I was required to pay more.

  What I do know as accurate and true with absolute certainty is that two reasons given were outright lies.

  With no way to prove the third case we can only view the fact that another customer would reasonably be placed into my exact situation if they made the same purchase the following day.

  I still count that as three strikes.

  Consumers reading this: make up your own minds about whether this transaction seems proper and the provided excuse reasonable.

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 12/20/2023

  I believe that it would have been best for me to also make the point that the additional charge proposed was not fixed.

  I was able to negotiate the additional fee down from +40% to only +15%.

  If the price was increased by the airline then the price would be fixed at a higher rate; not negotiable.

  IF justairticket had paid for a portion of that increase on my behalf, in essence sharing the cost, they most certainly would have made that point during our conversation and subsequently in their response to my complaint.

  If in fact they did not pay the airline money from their bank account to subsidize my purchase then they have admitted that they were originally trying to take an additional 25% commission from me improperly.

  Any angle you view this transaction from reveals multiple lies or lies about the other lies.

  One must logically conclude that intentional malfeasance is present in some form.

  Customer Answer

  Date: 01/03/2024

  Thank you very much for your time and effort on my behalf. I appreciate you as individuals and as an organization. Please have a fantastic new year =)

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an airfare on Justairticket.com on 9/21/2023. When I checked out the FINAL price was listed as $1,724.00. I received an email and called them back, the price they confirmed going up to $1,950.00. I told them I’m unable to afford it and would like to cancel it. However, the representative said there would be a $58 cancellation fee even though their website stated “FREE CANCELATION WITHIN 24 HOURS. The customer service also forced me to reply back to email stated that “I’m voluntary and agreed for them to charged $58.00 cancellation fee without dispute”. The government needs to shut down this kind of business since it waste time of clients and steal a lot of money from customers. They always listed tickets with lower price, let customer booking, and increased price later. If you canceled, they charged certain amount before making refund. I would like them to refund the $58.00 unreasonable fee that they charged on my credit card.

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an airfare on Justairticket.com on 5/5/23, reference number ********. When I checked out the FINAL price was listed as $377.80. I received a call from them 5 minutes later and they said the fare had gone up and it was actually going to cost me $432.80. I told them I no longer wanted it and would continue shopping for a better rate, but they said there would be a $55 cancellation fee since they were holding a ticket for me which doesn’t make sense that my airfare would increase if they had a ticket held for me. I would like them to refund the $55 hidden taxes and fees and honor the $377.80 FINAL price they had advertised on their site.
  
  There a hundreds of 1 star reviews about this company and the shady business they run. Companies like this are a disgrace and need to be put out of business.

  Business Response

  Date: 06/12/2023

  We would like to apologise for any inconvenience the customer may have faced on purchasing a flight ticket from our website.

  At the same time, we would like to clarify some of the facts while making a reservation online. The prices shown on the website are dynamic in nature and can fluctuate any time until and unless the ticket is confirmed as we, the travel agency has no control over the prices set by the airline.

  For this particular booking, the passenger is regarded as an unaccompanied minor according to the airline's specification. The price offered was a regular fare that has no specific access included. Since the passenger is underage, the taxes and service fee mentioned changed while the ticket was under process. The ticket reservation was completed however in order to honour the ticket, we need to make the payment to the airline according to the new fare reflected on our reservation software called GDS.

  Since we have already pre-confirmed the ticket through our account on behalf of the customer, the mentioned cancellation fee applies. It is our assurance to all our customers that regardless of the changes in fare (higher or lower) while booking the ticket, no extra service fee is being charged.

  Customer Answer

  Date: 06/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The company stated that the fee was due to the traveler being an unaccompanied minor. The traveler in this case was 13 years old and as stated in the airline’s website, unaccompanied minor fees are only mandatory for children 5-12. 
  
  
  
  Sincerely,
  
  
  
  ***** *****

• Initial Complaint

  Date:05/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ticked to Washington through the Just air ticket website. The advertisement stayed round trip ticket was $276.00. I put my card information in and purchased the ticket. I did not receive an email confirming my purchase but a call within seconds from my purchase. The agent stated i purchased a return standby ticket and i had to pay $33.95 to change flight to the 7:00pm flight . I stated i wanted to cancel ticket and he said I would be charged $49.00 . Not to cancel he would help me. He put me on hold and said someone just canceled and I could have the original flight for $33.95. He said i had to sent a reply to and email he sent me saying i agree to charge. I had no choice but to send email. This ticket website are scammers. Their website shows a price then they trick you by saying ticket is standby. And you must pay more. Website did not say standby. They show the charge as taxes and don’t use credit card but paypal so you cant rebut the charge. People be warned they are scammers. I want my $33.95 refunded.