Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed on with Consumer Consulting over a year ago. They repeatedly put us off. Several of the folks working on our case have left the *** or passed it on to someone else. We were promised that since there was no money owed on our two time shares that it would be resolved and transferred out of our name quickly (less than 1 yr). We were told not to pay taxes and maintenance fees and they were current. Since we gave them the money several mistakes have been made on their part and papers went to us and back to them. The last being that we were just waiting for the Timeshare company to sign the deeds;however, months have gone by the time allowed for each step. The phone messages and calls that we have left them (over a dozen) have gone unanswered and we do not get any response from them. Our last property tax and maintenance bills have gone to the collection agency and another bill for another year will be coming out soon. We have not been able to use these timeshares or banked weeks since signing and giving money to Consumer Consulting. We are requesting a full refund of our money paid and payment of the taxes and maintenance fees incurred since signing with Consumer Consulting or an immediate completion and finalization of our promise to get these out of our hands and no responsibility by us for Timeshare taxes and maintenance fees since we signed. We are very unhappy with Consumer Consulting practices.

  Business Response

  Date: 11/27/2023

  ***************, your timeshares have been removed from your names. This process can vary in time due to many factors such as COVID, and other events out of our control. IN some cases property taxes are still forwarded to the client on the last year of the transfer or termination. This is not the creation of the timeshare company or CCG. This is from the local county of the timeshare developer. Annual county or state property taxes are not in our control. Sometimes they are refunded by the developer, and sometimes they are not. The timeshare developer is transferring 2 contracts and they may not want to be liable for those property taxes. We have requested a negotiation for them, but either way your 2 timeshare contracts have been terminated from your name. 

  I have attached the transfer and qui claims deeds to tis response.

  Additionally we have been working with *** Credit Counselors for coordinate with any debt collectors and accounts being reported on your consumer reports.

  At this time we believe to have provided a great service and are still assisting you with nay of these last incidentals. There is no refund in order and we do hope to work with you in solving any issues. We have always been there for you and have provided updates and correspondence. Please contact the client updates team. They are available Monday through Friday from 9AM-5PM. They do schedule appointments so the case managers can e prepared and are able to focus on you and your account. ************

  Customer Answer

  Date: 11/27/2023

  We were told by **************** that once we signed with them no fees were due or would be incurred. We could not use them therefore, we should not pay fees. I wish to have them deleted. I am also unable to print or view these pdf's. I need them in word form.

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20842977
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Business Response

  Date: 04/01/2024

  We have completed services for this client.

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 20842977
  
  I am rejecting this response because:

  Consumer

  Most Recent Message

  Date Sent: 4/17/2024 12:44:31 AM
  The additional information is that we received a letter and telephone message from *************************** stating that the timeshares were transferred out of our name and that the transfers were attached.  In Feb 2024 I spoke with *************************** and followed an email regarding our conversation on Mar 8, 2024.  We requested verification that this was true and that the tax situation was resolved.  We waited weeks until just recently in the end of March 2024 we were told it would be a little that it would be longer. Then just on March 13, 2024 we were told that this was not accepted by Blue Tree.  I had to find this out from the collection agency representative, *** and confirmed by *** at CConsulting.  This is entirely different than what we we told in writing, by message and by telephone calls with Consumer Consulting.  This matter is not resolved. I have lied to repeatedly and you only have a snapshot of what has happened since we gave them $3800.  We have been sent to the collection agency, first time in over 50 years.  I believe we are being discriminated against, lied to and certainly misrepresented.  I would like a formal response to bring this to a resolution.

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 06/07/2024

  This is the two deeds transferring the timeshares out of the clients name, and a settlement offer form the debt collector. The client does not have a timeshare, and the final stages of the collection account has been filed for violations of FDCPA, and will be closed if it hasn't already.

• Initial Complaint

  Date:12/09/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Feb 8th 2022 i signed on with ************************* to help get out of my timeshare. Months have gone by and it seems the company is dissolved, *******'s email is non existent, **** does not answer phone calls or return emails. I would very much want to be refunded my 2850$us.

  Business Response

  Date: 12/09/2022

  Contact Name and Title: *************************
  Contact Phone: **********
  Contact Email: ****************
  *****,
  We have recently called you to set an appointment. We have checked out calling system and do not see your call. Please use our main number for support which is ************.
  OUr online portal system allows for you to see disputes, and directly message the tea for questions, or assistance. I checked our system and I don't see any missed calls or emails from you or ****** in months. However, outside of our emails updates you should have had calls updates.
  There has been many letters sent but we have not received any correspondence from you. Keep in mind you received the responses first. We are also waiting for some additional documents. ***** our credit manager has requests your help many times. Can we please set up a time for MOnday to ghet on the same page?
  We want more than anything to deliver you success and ensure you are protected and stress free for this timeshare and more. Please email at **************** for some times MOnday 11:30AM.12PM, 4:PM, or 5:30 PM EST?

  Business Response

  Date: 12/09/2022

  ***Document Attached***
  Case file and disputes working *****************************************************
  See Attachment/File: alainepitrecasefilesworked.png

• Initial Complaint

  Date:06/22/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2022 we signed a contract with this group to help get us out of a timeshare. We paid $2950.00. The very next day we received a generic email from the resort that if anyone wanted out of the timeshare they would let them for $1000. We took the deal. This was a weekend so we could not get in touch with Comsumer Consulting. I called Monday morning and spoke with Alberto G******* the person that had been assigned to my account. He congratulated me and said he would close my account and work on sending me a refund. Several attempts over the next few weeks were made to get in touch with him because I did not get the refund. I then Tried to contact Mark A******* and others. Finally the end of March, Mark called back. He said that he had fired Alberto for telling me I would get a refund. He then said that because I was told that I would get a refund, he would send a check in the amount of $2300 by the end of the week. I thanked him and waited. I received nothing so I began trying to call and email him. On May 31st he finally sent an email stating that he was waiting for a release from the resort . I answered with the question of what I could to help with that. No response. I then sent him the release I had to help with the refund. After I sent that paperwork, on June19th I got an email from him stating that he would no longer send me a refund.

  Business Response

  Date: 09/06/2022

  Business Response /* (1000, 18, 2022/08/12) */ ***Document Attached*** *******, you signed up with on 2/8/22. We immediately sent out disputes and demands to close your account with QM. On the 10th we received your power of attorney and other documents. However, at this tie QM was already ind ipsute. ON the 14th you receive a release letter from QM. They requested $1000 for transfer of title which is normal in all title transfers. IN our agreement it states once you have engaged in our service a cancellation, termination, transfers, deed in lieu of foreclosure, or deed back is the satisfaction of our service. You paid for results and received them extremely quick. ALl of our clients are ecstatic when they receive their cancellation. Per Our previous conversations we have satisfied our service and we do not believe you are entitled to a refund. We have provided stellar service with results you wanted. We are honored and amazed to have delivered you and Gary the results you paid us for. We never expected you to get out of not pay the timeshare company and not pay us for the service to make that happen. Outside of a refund what would you like to resolve this matter? Consumer Response /* (3000, 20, 2022/08/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) First my name is *******. Second the day after we hired this company, our timeshare sent out a generic letter that anyone who wanted to cancel their timeshare they could for $1000.00 We took the deal and immediately notified this company. They said we would get a refund. They had no time to contact the timeshare and provided no proof of any correspondence with them or any proof that they did anything on our behalf. The owner verbally promised a refund as we got ourselves out of the timeshare. Now they are taking credit for what we did ourselves. They have lied to us over and over. I would like the refund they promised. Business Response /* (4000, 22, 2022/08/23) */ We strongly believe we have completed ou service. However, we do understand due to economic changes consumers have been left with undesirable financial status. This is not our normal process but we are willing to offer a $1200 refund to resolve this matter. This settlement offer is not to be posted online due to the potential increase in request for rebates. This is offer is firm. Consumer Response /* (2000, 24, 2022/08/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)