Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction is March 24, 2023. We paid them $2, ******, and the put an ad on their website to sell our timeshare. They said if it wasn't sold by 10 months they would offer a complimentary week at one of their resorts and continue to advertise the property at its expense for the life of the owner's deed. I was contacted one time after that and then never heard another word. My dispute is they are only scammers preying on people, and making lots of money. This company did not try to do anything! They just took our money!!

  Customer Answer

  Date: 05/07/2025

  I appreciate your help with this, but I really didn't expect to get my money back. I was very stupid to do what I did, and  they have probably changed their name and are taking more money from unsuspecting people. 

  Business Response

  Date: 05/08/2025

  Thank you for expressing your concerns regarding this matter. We notice that there were multiple inquiries in reference to your ownership while advertised over an extended period of time. Your timeshare is currently being marketed at the companies expense after the 10-month agreement  expired. As per customer service notes you did speak with a representative and adjust your sale price during this time. Understanding the importance of generating you an offer customer service is dedicated to addressing your concerns and providing customer satisfaction. Please feel free to contact **************** at ************ or by email at ********************************** We look forward to speaking with you soon to resolve this matter.
  

  Customer Answer

  Date: 05/08/2025

  This company did not contact me very often and keep me up to speed!! I will never pay ANYBODY up front in lifetime. I lost a lot of money, but it will never happen again. I hired a lawyer and no longer own the timeshare!! I wish I had done it in the first place!!!!

  Customer Answer

  Date: 05/19/2025

  Thank you! I knew I would not get my money back! These companies are very slick scammers. Live and learn I guess, but it is so wrong that they can keep doing this to people. What a racket!!!

• Initial Complaint

  Date:04/07/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024, we paid Resort Cancellation Services (RCS) $3,698 to sell or rent our Florida timeshare. We did our research, checked their reviews, and believed that the BBB certificate shown was realit was not. At the time, we only owed $1,000+ in maintenance fees. Now, ten months later, we are still stuck with the timeshare, facing mounting fees, broken promises, and no resolution.What Did RCS Promise?1. Help us get rid of this timeshare FAILED! We were misledRCS could not rent or sell this timeshare, and we remain responsible for maintenance fees, which we were encouraged not to pay pending a sale or rental income.2. We expressed an interest in selling for $10,000 to $25,000 FAILED! Instead, they increased to the sale amount to $41,698 and stated in an agreement I signed this would happen in 10 months or they would provide a free vacation and continue marketing the property. 3. Fair rental or sale price FAILED! We were promised a negotiable sale price of $41,698, but ten months later, we received an offer of just $4,000a staggering $37,698 short of what they originally quoted us, which was barely enough to cover their fees.4. Worse yet, when I checked the online document in January 2025 - against the one I signed and printed in January 2024, I noticed that they had changed several amounts--without a call or email to let me know my contract was *********** March 2025, we discovered that we are not eligible for any type of refund, nor was a weeks vacation at a comparable resort offered, either. Dont use this group and don't believe the reviews they posted on their website either!

• Initial Complaint

  Date:03/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a contract for *** to resale my timeshare Worldmark in *********, **. For the price of $24,500 with 10K point annually 2bd. and 2bath per the **** they shouldn't have any trouble reselling the property. Months later I reduced the price to $19K no action, than to $!5K no action & finally to $13K still no action. I feel this whole process was a scam from the start. The sell **** was constantly calling me and showing me videos to persuade me to purchase their product. I am asking for a refund

  Business Response

  Date: 03/14/2025

  Thank you for expressing your concerns. We understand you are anxious to move the timeshare and have not received any offers. Your ownership have been advertised everyday from when you contracted for the marketing services. We do see that you had direct communication with **************** every month since contracting with us for marketing. Please contact customer service department directly to further assist with matter at ************. We look forward to resolving this matter and assisting you. Thank you for your time and patience.

  Customer Answer

  Date: 03/25/2025

  I spoke to a representative and they declined to give a refund and stated they would try to get a person to purchase the timeshare for $12K  which is half the price I paid. I guess I will wait for a little longer to see what happens 

• Initial Complaint

  Date:02/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, ********************************************************************* question was charged $1430.00 (3 notifications on this amount) followed by one text alert that the same card was also charged $4500.00 We did not authorize any charges with the "merchant" and disputed all charges immediately. The $1430.00 charges were denied by the credit card company however the $4500.00 amount was processed. Upon dispute, the "merchant" claimed to have authorization from the cardholder based on having an email address, home telephone number (which are both public information) and further claim they have a signature. This is fraudulent as the "business" is located in ******* ******* and the cardholder, an 83 yo woman, resides in *********** and therefor would be unable to provide a signature. For anyone to claim they have a signature is an outright lie. The cardholder has not received ANY service or merchandise from the "merchant" and should NOT be held responsible for these fraudulent charges. Furthermore, we have no account, order or tracking number as we have received no written or email correspondence regarding this alleged transaction.

  Business Response

  Date: 03/06/2025

  Thank you for your feedback and providing detail information about your concerns. *************************** has tried to reach out to client on 01/14/25 by phone call and email and no response. Client signed and authorize the company to market and advertise vacation ownership for sale, and rent by electronic signature which was received and signed on 01/10/25. Client may review the attachment provided. Client also had a right to Cancel services for any reason within ******************** signed agreement. We do understand your concerns and value your feedback as customer satisfaction is our priority. Please feel free to contact customer service directly at ************ or reply to the email sent on 10/14/25. 

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 23002730
  
  I am rejecting this response because: I have not received any email communication from this business so I could not, and did not, provide an electronic signature authorizing any charges.  The incessant, bordering on harassment, phone calls that I receive from *** and similar businesses are inappropriate and misleading.  Oftentimes the callers misrepresent their affiliation identifying themselves as Hyatt employees.  This can become very confusing to individuals who happen to be former Hyatt time share owners so perhaps I wasn't clear enough in my answer that I did not require the "services" they were looking to sell me.  My late husband and I did own (past tense) timeshare property with Hyatt for a number of years, however all ownership was transferred to the current owner on 4/7/22.  I have no weeks available to rent or sell, so I did not require, did not solicit nor did I authorize the charges.  I submit that the electronically signed document is a complete fabrication.  After searching through all email boxes, I cannot locate one message received from *** so I am unclear as to what I allegedly responded to that authorized their services.  Perhaps if the business and it's employees did the appropriate research to verify actual ownership of timeshare weeks, they would not have made this mistake. 

  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 03/28/2025

  Thank you for the follow up response. If you do have any documentation stating the release of ownership please forward to customer service email @*************************************************************. Please contact us through customer service ************ so we can resolve this matter.

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am putting in a complaint with Resort Cancellation Services. I was called by ***** ******* who went on to tell me how was going to sell my timeshare for me in less then 6 month. This purchase took place on 9/7/2022. He asked for payment of $1,398.00 which I reluctantly gave him. It is now 2/1/2025 with no results over the past couple of years I have been calling the company with no results. I have left several message for ***** ******* with no response. This company is a fraud. I am requesting my money be return. I also want the ******************** to be aware of this company. They need to be shut down and fined. Please call me at ************. ***** *******

  Business Response

  Date: 03/06/2025

  Thank you for the feedback and expressing your concerns. Client did speak with customer service verbally on 02/03/25 after submitting this complaint. After speaking with client we have made arrangements to satisfy customer and resolve this matter. This complaint have been resolved.

• Initial Complaint

  Date:01/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******* to Resort Cancelation Services to see my property and after 11 months no sell no communication and I am requesting my money back. This company is a scam. No results and standings cannot talk to anyone other than customer service who follows a script. What a joke. I need someone other than customer service to call me back that can authorize my money to be returned to me. If not I will file a lawsuit. For anyone thinking this is a good idea I would ask for references.

  Business Response

  Date: 01/07/2025

  Spoke with client and we were able to resolve this matter.

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Resort Cancelation Services contacted me by phone and offered to help me get out of my timeshare. $1794.00 was paid to them with on August 5, 2024 through my **** ******* this date I have not received any communication about the sale of my ************ the past, I have spent roughly $3000.00 trying to get rid of my timeshare. I have owned this timeshare for over 25 years and have never seen it. It's paid in full and I pay maintenance fees every year.I want the service that I was promised, or I want a full refund of my $1794.00.

  Business Response

  Date: 12/16/2024

  This complaint has been resolve after speaking with client. Thank you for your patience and we appreciate your business.

• Initial Complaint

  Date:11/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a tour on ******. Within 2 minutes after paying, I realized the date I reserved was incorrect. I reached out to ****** immediately for help. They told me that because I booked within 24 hours from the tour their policy was that it was non refundable. This does not seem right to have atleast a 15 minute grace ******* I am now out close to $200 for a data entry error that I tried to fix immediately.

  Business Response

  Date: 12/04/2024

  We have not done any business with this client. They may want to contact the provider of their services.

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The contract was created in October, 2023. It has been a year and I have received no offers. This agreement cost me over $7,000 and I have been contacted only a handful of times. Each time was either to reduce the price(Which I did.) or to speak of a upcoming show. None of which benefitted me. The biggest disappointment and complaint is length of the time between contacts and the lack of communication. When I have called they are reassuring that it will sell, but they couldn't even rent it for one week! I guess this issue starts from the top. My familys stress, time, and effort should account for something here. I hold this company accountable for its lack of professionalism, and I just want my money back. They have no problems charging and asking for payments in a timely manner. The job should have been completed in a timely manner. I want to hear from someone in charge who can get this done without any further delay. Thank you.

  Business Response

  Date: 11/21/2024

  Responding to owner complaint and resolving matter.

  Customer Answer

  Date: 11/21/2024

   
  Complaint: 22481504
  
  I am rejecting this response because: Resort Cancellation Services hasn't offered anything, but showing a copy of the agreement itself.  I didn't receive one single offer.  I reduced the price every time I was asked.  They couldn't even rent a week.  This was a pitiful attempt to sell my timeshare and very little contact with me after they received the money.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/09/2024

  After speaking with client we are working on a resolution to meet client satisfaction. 

  Customer Answer

  Date: 12/10/2024

   
  Complaint: 22481504
  
  I am rejecting this response because: I have talked to their representative and I am waiting on a response from him.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 01/04/2025

  We have communicated with client and this matter is being resolved.

• Initial Complaint

  Date:10/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2023 I received a call from this company offering to sell my time share. Although I was reluctant I fell hook line and sinker for their lies. I paid over $4000 for them to ****et my property. Months went by and I heard NOTHING so I called and was told theyve gotten interest but no offers. I continued to wait. At the 6 month **** I called asking about a possible refund since I heard nothing and was told they would continue to ****et my property at no additional cost. In August of 2024 I received an email suggesting that I adjust the sale price since my property has generated interest but no offers. I agreed to reduce the selling price by $10,000. I have heard NOTHING since. I will be waiting until the 1 year **** to contact them again requesting a refund though Im not confident that I will receive it, but feel that this company and all the others like it should be exposed for fraud and taking advantage of innocent people.

  Business Response

  Date: 10/26/2024

  This complaint has been addressed. Spoke to client and we are resolving matter for customer satisfaction.

  Customer Answer

  Date: 10/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********