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Business Profile

Timeshare Cancellation

Resort Cancellation Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Timeshare Cancellation.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/28/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The contract was created in October, 2023. It has been a year and I have received no offers. This agreement cost me over $7,000 and I have been contacted only a handful of times. Each time was either to reduce the price(Which I did.) or to speak of a upcoming show. None of which benefitted me. The biggest disappointment and complaint is length of the time between contacts and the lack of communication. When I have called they are reassuring that it will sell, but they couldn't even rent it for one week! I guess this issue starts from the top. My familys stress, time, and effort should account for something here. I hold this company accountable for its lack of professionalism, and I just want my money back. They have no problems charging and asking for payments in a timely manner. The job should have been completed in a timely manner. I want to hear from someone in charge who can get this done without any further delay. Thank you.

    Business Response

    Date: 11/21/2024

    Responding to owner complaint and resolving matter.

    Customer Answer

    Date: 11/21/2024

     
    Complaint: 22481504

    I am rejecting this response because: Resort Cancellation Services hasn't offered anything, but showing a copy of the agreement itself.  I didn't receive one single offer.  I reduced the price every time I was asked.  They couldn't even rent a week.  This was a pitiful attempt to sell my timeshare and very little contact with me after they received the money.  

    Sincerely,

    ******* *******

    Business Response

    Date: 12/09/2024

    After speaking with client we are working on a resolution to meet client satisfaction. 

    Customer Answer

    Date: 12/10/2024

     
    Complaint: 22481504

    I am rejecting this response because: I have talked to their representative and I am waiting on a response from him.  

    Sincerely,

    ******* *******

    Business Response

    Date: 01/04/2025

    We have communicated with client and this matter is being resolved.

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 15, 2023 I received a call from this company offering to sell my time share. Although I was reluctant I fell hook line and sinker for their lies. I paid over $4000 for them to ****et my property. Months went by and I heard NOTHING so I called and was told theyve gotten interest but no offers. I continued to wait. At the 6 month **** I called asking about a possible refund since I heard nothing and was told they would continue to ****et my property at no additional cost. In August of 2024 I received an email suggesting that I adjust the sale price since my property has generated interest but no offers. I agreed to reduce the selling price by $10,000. I have heard NOTHING since. I will be waiting until the 1 year **** to contact them again requesting a refund though Im not confident that I will receive it, but feel that this company and all the others like it should be exposed for fraud and taking advantage of innocent people.

    Business Response

    Date: 10/26/2024

    This complaint has been addressed. Spoke to client and we are resolving matter for customer satisfaction.

    Customer Answer

    Date: 10/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******** ********

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last summer we paid Resort Cancellation Services $1800.00. They claimed they could get us out of our timeshare by reselling it. Now a year later we have not received any offers and no luck trying to get a refund from them and still stuck paying my timeshare. We would just like our money back.

    Business Response

    Date: 09/18/2024

    This issue has been resolved to the client satisfaction.

  • Initial Complaint

    Date:08/21/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction- 05/01/2024 Amount paid $1000 paid to Resort CS. The payment was for the sell on my time share, I expained that in fact I stop paying my time share and wanted to terminate my contract, they said that I qualify for their program. Few weeks later I received a notice from the time share where they said that they repossed my property, and immdetiatelly communicated this to Resort CS, and sent copy of the notice, and they said that I will get a refund minos a fee within 30 days, three months have pass and I haven't received anything. The person who wrote to me was ********************** Ext 1023, Management at ext.1023.

    Business Response

    Date: 08/29/2024

    Thank you for expressing your concern. We have received your email and have tried to contact you multiple times by phone but your voicemail box is full.  Please contact customer service directly at ************ anytime Mon-Fri 11:00AM-7:00pm EST or email ********************************* at your earliest convenience. We look forward to speaking with you and further assisting you with this matter.

    Customer Answer

    Date: 09/08/2024

    Sorry I missed your calls. The business send me a letter stating that they will isend me a refund, They have not yet.

     

    ******

  • Initial Complaint

    Date:08/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid this Resort Cancellation services $10506 rent/sell my timeshare on September 16, 2022 I was promised that my Timeshares would be rented or sold. To this date, I have not heard back from the company with any updates about my property or received any offers since I paid. I was told my property would be rented/sold quickly since they have multiple events they put on to sell timeshares. I've requested to have a manager return my call regarding this issue and no one has contacted me. I have NEVER received 1 offer for rental or sale of my timeshares. This company is a big scam and the Authorities need to get involved.

    Business Response

    Date: 08/28/2024

    This complaint has been resolved to the client satisfaction.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 29, I spoke with ************************* at ******************* from the Resort Cancellation Service. He assured me that he could sell my timeshare within a specific timeframe or provide a 100% money-back guarantee. Despite contacting the company multiple times for updates, they consistently reassured me that they were working on it. However, when I contacted the company on August 13, 2024, they suddenly claimed that the refund timeframe had expired. Prior to this, I had clearly communicated that if the timeshare did not sell within 30 days, I expected a refund. They never disclosed a specific timeframe for our agreement. In subsequent calls, the company consistently provided scripted responses, claiming that potential buyers were interested and undergoing financing checks. The company's actions have contradicted their initial promise of a 100% money-back guarantee, and they have failed to proactively communicate with me throughout this experience. We paid the company $1,998, which we want refunded.

    Business Response

    Date: 08/21/2024

    This complaint has been resolved to owners satisfaction.

  • Initial Complaint

    Date:06/22/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid Resorts $2,000.00 to get out of old time share in **********, Md. they promised to list and sell property in one year.. Have had no contact from them. I called to see it they would answer phone. Rep answered at ************ and assured me they were legit.A rep. called from this office the same afternoon that I called . I said I just spoke to someone from this office and he hung up. At this point, I am not sure if they are legitimate. My initial contact was with ************************* *******************. I also spoke to ***************************** ********************. My last contact before I received the hang up call was from a rep name **************. Have been given no updates or anything showing that the property has even been listed for sale. Call was made to **** on 5/13/24 still nothing. Can you look into this company?

    Business Response

    Date: 07/02/2024

    This matter has been resolved. After speaking with client we were able to verify and update her primary contact number which was not listed on file which caused the communication concerns. Client was also informed of email communication which will allow access to review all future communication and updates provide. Please feel free to contact customer service department directly at ************. Thank you for you patience and we appreciate your feedback.

  • Initial Complaint

    Date:05/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Resort Cancellation Services contacted us about a timeshare we were looking to purchase. They seemed legitimate because they have a website, however it seems they have just scammed me out of about $5,000. On first look there are good reviews and bad reviews, which is normal for a business, but upon closer inspection, ALL of the good reviews are five stars and each "person" only has one or two reviews on ******* The people who reviewed negatively have more reviews, leading me to believe they are real people. I, in good faith, listed my timeshare with this company, but they continue to call me and ask for more money, even though I am the seller. I am not sure why, with all the negative reviews on BBB, this business is still allowed to steal money from people. After the initial "listing fee" which I should have realized was a scam, they have continued to ask for more money. Today they asked for an ADDITIONAL $8,000 with the promise that I'd get the original amount back. When I said I didn't have that much available, they said "how much can you send today." A legitimate business does not operate in this manner.I want my money back, all of it, immediately. Please advise.

    Business Response

    Date: 05/15/2024

    After speaking with this client and further research we were able to confirm this complaint was not intended for Resort Cancellation Services. Client daughter in law initially sent this complaint, and after confirmation agreed to withdraw this complaint. This claim has been resolved.

    Customer Answer

    Date: 05/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********. I am not entirely sure that the two "businesses" aren't working together, since there are so many people in the same position we are in. However, I understand that I won't get any money back from Resorts since technically the money was given to a different company.  I am accepting the business's response.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:05/10/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 15, 2023. Fee paid $10,590.00. Sales of two (2) Time Share Properties; renting also a possibility. Failure to provide marketing information on shows as requested in writing Failure to market properties as discussed with ***************** (Corporations potential buyers) Only reason we signed with them.Property AD#*********b ************ SC Special Features: Formula 1 will be available in November ***** 2023 Superbowl 2024 *********. Marketed to wrong property. Reimbursement for unprofessional marketing. No email address or telephone extension for messaging RCS customer service staff. NEVER able to speak with ***************** after we paid $10590. Full reimbursement.

    Business Response

    Date: 05/17/2024

    This complaint has been addressed. After further review the client is considering the offer and will be contacting back with final decision.  

    Customer Answer

    Date: 05/28/2024

    I received original notification from the BBB and was told not to respond until I received a Complaint number.  Which I received yesterday, May 27, 2024.  Odd that that was the ten-day window to respond, MEMORIAL DAY, national holiday.  I am responding today because this doesn't hardly sound fair, holiday taken into consideration.  I will open another complaint.  ************ did not respond from the information that is provided in this current complaint. 

    What was ******* from Resort Cancellation Services response? 

    I will look for another way to speak with someone today.  I do expect a response before the end of business today 

    ********************************* - **************************** ************ 

     

     

    Customer Answer

    Date: 05/28/2024

    Here i a copy of the conversation log with Resort Cancellation Services.  I have placed three call to the BBB, specifically to *****************************.  She send a second email that reflects NO offer submitted by Resort Cancellation Services.  *********** is open for an additional fifty minutes today.  I do not expect to hear back, but will file an additional complaint for original #********. I do not believe we were notified appropriately.  I still do NOT have the email from RCS with their offer at this point in time. 

    ***************************;

    Customer Answer

    Date: 05/28/2024

    CONSIDERING THE MESSAGE FROM THE BUSINESS: LAST LINE IN THIS COMMUNICATION IS: the ball is in their court.  I DID NOT MISS A DEADLINE, since no offer has been established.  

    I WANT TO SEE THE OFFER FROM THE BUSINESS. PERIOD        I CAN NOT GIVE A RESPONSE WHEN THE BUSINESS HAS NOT MADE A DECISION THAT I HAVE BEEN ABLE TO READ AND ACCEPT OF REJECT. PERIOD

    *********************************

     

    Message to the Business on Monday, May 27, 2024

    ***************************

    Resort Cancellation Services, LLC
    ******************************************************************************


    Re: ID # ******** - *********************************

    Dear ***************************:

    Thank you for your recent response to *********************************. We have not yet heard from the consumer and are closing this case as answered.

    Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

    The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

    In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 

    Sincerely,

    *****************************

    Message to the Consumer on Monday, May 27, 2024
    *********************************
    ****************************************************************;


    Re: ID # ********- **********************

    Dear *********************************,

    We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response. 

    Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

    Sincerely,


    *****************************


    Message to the Consumer on Friday, May 17, 2024
    *********************************
    *********************************************************************


    Dear *********************************:

    This message is in regard to your complaint submitted on 5/10/2024 against Resort Cancellation Services, LLC.  Your complaint was assigned ID ********. 

    BBB has received a formal response from Resort Cancellation Services, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.
    Please review their response to your complaint and advise us of your position in the matter within 10 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
    Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
    Sincerely,
    *****************************

    MESSAGE FROM BUSINESS:

    This complaint has been addressed. After further review the client is considering the offer and will be contacting back with final decision.  

     

     

    Customer Answer

    Date: 05/28/2024

    NO OFFER FROM THE BUSINESS SENT IT WAS JUST SENT ON 5/27/24. THIS CLAIM NEEDS TO REMAIN OPEN.

    Customer Answer

    Date: 06/05/2024

    CONSIDERING THE MESSAGE FROM THE BUSINESS: LAST LINE IN THIS COMMUNICATION IS: the ball is in their court.  I DID NOT MISS A DEADLINE, since no offer has been established.  

    I WANT TO SEE THE OFFER FROM THE BUSINESS. PERIOD        I CAN NOT GIVE A RESPONSE WHEN THE BUSINESS HAS NOT MADE A DECISION THAT I HAVE BEEN ABLE TO READ AND ACCEPT OF REJECT. PERIOD

    *********************************

     

    Message to the Business on Monday, May 27, 2024

    ***************************

    Resort Cancellation Services, LLC
    ***************************************************************************************


    Re: ID # ******** - *********************************

    Dear ***************************:

    Thank you for your recent response to *********************************. We have not yet heard from the consumer and are closing this case as answered.

    Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached.  Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

    The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language. 

    In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer. 

    Sincerely,

    *****************************

    Message to the Consumer on Monday, May 27, 2024
    *********************************
    ****************************************************************;


    Re: ID # ********- **********************

    Dear *********************************,

    We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response. 

    Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

    Sincerely,


    *****************************


    Message to the Consumer on Friday, May 17, 2024
    *********************************
    *********************************************************************


    Dear *********************************:

    This message is in regard to your complaint submitted on 5/10/2024 against Resort Cancellation Services, LLC.  Your complaint was assigned ID ********. 

    BBB has received a formal response from Resort Cancellation Services, LLC. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.
    Please review their response to your complaint and advise us of your position in the matter within 10 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.
    Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.
    Sincerely,
    *****************************

    MESSAGE FROM BUSINESS:

    This complaint has been addressed. After further review the client is considering the offer and will be contacting back with final decision.  

    Business Response

    Date: 06/12/2024

    After speaking with client on 6/12/2024 we were able to have a further discussion about the solution. Client will be reaching back out on 6/13/24 to make a decision so we can resolve this matter with an agreed resolution.

    Customer Answer

    Date: 06/13/2024

    As of today's date, RCS, ********************************* and *********************************** have agreed on an acceptable offer that has been extended to us.  I communicated with RCS today, June 13, 2024.  This issue has been addressed.  

    Customer Answer

    Date: 06/13/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/04/2024 ***************************** from RCS contacted me via telephone with an offer to sell my timeshare. I was convinced that I would be helped through the process. I was given a personal phone number along with a bunch of empty promises. I was told that the property would be sold in ***** days, well it now 04/11/2024 and I have only been contacted twice by ******************** and once by a customer service rep only to tell me that the property is being show cased and to reduce the selling prices. As of today no offers have been made on the property and I just received a phone call from ********* and she too mentioned the same thing. I was told that RCS would help get me a refund from a different timeshare exit company that was a lie. I submitted all the necessary paperwork to the recovery department never heard anything regarding that issue. There's a lack of communication and services with RCS. I went on the website just see if the property was listed and it wasn't, so I'm not sure if the property is really being marketed or not. I was told that RCS was accredited with the BBB and it's not. I'm asking for a refund in the amount of $1998, due to lack of communication, misrepresentation by RCS for marketing.

    Business Response

    Date: 04/16/2024

    This complaint has been resolved to the customers satisfaction.  We appreciate you as a customer, and appreciate your feedback. 

    Customer Answer

    Date: 04/16/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Resort Cancellation Services, LLC is NOT a BBB Accredited Business.

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