Reviews

This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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American Safety Council, Inc. has 10 locations, listed below.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
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  American Safety Council, Inc.

  3428-1 Beach Blvd Jacksonville, FL 32207-3880

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  American Safety Council, Inc.

  815 B Camarillo Springs Road Camarillo, CA 93012

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  New York Safety Council

  218 W Main St Malone, NY 12953-9500

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  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

Review Details

• Review fromDaniel B

  Date: 07/10/2025

  1 star

  Daniel B

  Date: 07/10/2025

  I purchased a training from them to get a digital certificate. One great thing about the digital age is everything is instantaneous. Not so with this company. They are predatory and hide your certificate behind a paywall if you don't want to wait a week. It does not cost them extra to give you your certificate in a timely manner, but they refuse to live in a world where they can't extract maximum value out of every interaction. This company is greedy, predatory, and I recommend avoiding them at all costs.
  

  American Safety Council, Inc.

  Date: 07/16/2025

  Hello ****** *********, 

  Thank you for your feedback. Were sorry to hear you were dissatisfied with your experience.

  Wed like to clarify that all course completions include access to the digital certificate at no additional cost. Standard processing time is up to 5 business days. This processing time is required for compliance and verification purposes.
  

  To accommodate students who need their certificate sooner, we offer an optional Instant Digital Delivery upgrade for a small additional fee. This upgrade allows the certificate to be available immediately in the students account upon course completion. In your case, our records show that this expedited option was purchased and the certificate was made available accordingly.

  That said, in an effort to resolve your complaint and provide a better experience, we have refunded the $9.95 Instant Digital Delivery fee as a courtesy.

  We value your feedback and appreciate the opportunity to improve your experience. If there is anything further we can assist you with, please dont hesitate to reach out to our support team.

• Review fromC. L.

  Date: 07/09/2025

  1 star

  C. L.

  Date: 07/09/2025

  My daughter enrolled in the ******************** and completed all of the online portions. I went to login and fill out the driving log and the were no courses listed so I called customer **********************. I was told their portal switch to a new system and she needed to complete everything before that happen*** The representative told me to email the driving log and they would generate the certificate since everything else was complet*** I did this and did not hear back so I called the next day. I was told they escalated the issue and would receive a call back the same day. Again, no return call so I called today to be told I need to purchase a whole new course and my daughter needs to redo the course. I already had to cancel her road test because of this issue. This company should lose their accreditation with ***************************** and Regulation due to the poor customer ********************** and runaround you get from them. Everyone should have been carried over to the new system and it should have picked up where they left off. I went through my daughter's email and I found no emails from the company or any correspondence that this would happen. I would never recommend this company to another family for driver's ***
  

  American Safety Council, Inc.

  Date: 07/11/2025

  Good morning **** ******,

  Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and inconvenience this situation has caused you and your daughter.

  We understand how upsetting it must be to encounter these issues after she completed the online portion of the course and had her road test scheduled. Please know this is not the experience we strive to provide, and we truly regret the disruption to your plans.

  To clarify, our transition to a new student portal system was communicated through several follow-up emails and in-course announcements sent approximately two months prior to the shutdown of the old platform. These notifications advised all students to complete their coursework before the migration to avoid any disruption. We're sorry to hear that this information did not reach you and understand how that could have caused confusion.

  We also apologize for the inconsistent information provided when you reached out for assistance. If your daughter had completed all required course sections before the transfer, and if you've already submitted the driving log as instructed, we would like to investigate further to determine whether we can manually verify her completion and issue the certificate.

  Please reply with your daughters full name and the email address associated with her account so that we may escalate this to our records team for immediate review. Our goal is to resolve this as quickly and fairly as possible.
  Thank you again for bringing this to our attention. We value your feedback and remain committed to providing a better experience moving forward.

  C. L.

  Date: 07/15/2025

  I went through all of my daughters emails a land there was not a single email about the switch. At the same time, she was done with the course work and only had the droving log to finish. Its not like I can have her click through courses, she needs to complete the actual hours. After multiple phone calls over the course of a week, I finally found a customer ********************** representative willing to assist and fix the issue. There is no further need for assistance at this time.

• Review fromGustavo M

  Date: 05/29/2025

  5 stars

  Gustavo M

  Date: 05/29/2025

  Excelente atencin muy atenta la Sra. **** estoy muy satisfecho
  

  American Safety Council, Inc.

  Date: 06/02/2025

  Hola, ******* *********,

  Muchas gracias por su amable comentario! Nos alegra mucho saber que recibi una excelente atencin y que la Sra. **** pudo asistirle con tanta dedicacin. Le haremos llegar sus palabras. Agradecemos su confianza y estamos aqu para ayudarle con lo que necesite.
  
  

  
  

• Review fromJeff S.

  Date: 02/22/2025

  1 star

  Jeff S.

  Date: 02/22/2025

  Horrible Business. After completing all sections of her ******** *** my daughter was ready to take the final test. When she logged in we got a "Course Expired" notification. No email address, no "contact us", no phone number, no suggestion of what to do. Just "Course Expired". Emails were sent and unanswered, so we tried a chat. On the chat we were informed that their system had gone through an update on February 14, 2025 and that my daughters course progress had been erased. We were also informed that they provided warnings at login and sent us emails. NO WARNINGS were given at login. I searched my junk, trash, inbox, etc. NO EMAILS were sent ********* appease us, we were offered a voucher for her to start the course over again. The voucher, of course, does not work either. We are frustrated and my daughter is beside herself. What a terrible thing to do to a young kid, American Safety Council should be ashamed.We are going to our local drivers ed ********** suggest you do the same.
  

  American Safety Council, Inc.

  Date: 03/18/2025

  Good afternoon, **** *****.

  We sincerely apologize for any frustration this situation has caused. Our recent system migration was necessary to improve course functionality and security, and we provided notifications in advance through email and login alerts to ensure students had time to complete their courses before the transition. We understand that this has been an upsetting experience, and we regret any missed communications.
  
  We are happy to confirm that your daughter's course has been successfully completed, and her certificate has been generated. If you need any assistance accessing the certificate or have any further concerns, please let us knowwere happy to help.
  
  We appreciate your feedback and remain committed to supporting your daughter's progress. Please let us know if you need anything further.

• Review fromRobert O

  Date: 02/05/2025

  1 star

  Robert O

  Date: 02/05/2025

  They have every type of technology issue under the sun except for when it comes to taking your money. Thats the only system that works for them. Seriously a really horrible company with really horrible staffing shortages. I think they have 6 full time employees answering the phones but theres no call back option so you have to waste your entire day just to beg them to give you what YOU PAID FOR. The head of the company should be replaced immediately with someone who took any business 1000 course and has semi-decent morals.
  

  American Safety Council, Inc.

  Date: 03/03/2025

  Good morning ****** *******, 

  We sincerely apologize for any frustration you've experienced. We strive to provide a smooth and efficient experience for all our customers, and we regret that we fell short in your case. Our team is continuously working to improve our technology and support systems to better serve you.

  If you're facing any unresolved issues, please reach out to us at *************************** and wed be happy to assist you as quickly as possible. Your feedback is valuable, and we appreciate the opportunity to make things right.

  Thank you so much for this opportunity to assist you!

• Review fromDarren D

  Date: 01/17/2025

  1 star

  Darren D

  Date: 01/17/2025

  Purchased a training through **** education center and the training expired without ever having accessed it. They refused to give access to the training and refused a refund. There was no indication of expiration on the receipt or on the description of the training course. There was no available refund policy at the time of purchase nor at the time of the refund request. I will no longer use ********************* for any trainings as a result of this experience.
  

  American Safety Council, Inc.

  Date: 01/20/2025

  Good morning, ****** Desabrels, 

  Thank you for reaching out and sharing your experience. Upon reviewing your account, I can confirm that the training shows as successfully completed, and your OSHA card is currently processing. We sincerely regret any frustration caused and appreciate your feedback regarding the course expiration and refund policy. Your concerns will be shared with our team to improve transparency and customer experience moving forward.

   

  Thanks!
  
  

• Review fromAntoinette P

  Date: 12/27/2024

  1 star

  Antoinette P

  Date: 12/27/2024

  They failed to submit my results to the board of cosmetology. I work for a franchise, and its very important that I keep my license current. This is my first year experiencing this. Certus is the company they are using.
  

  American Safety Council, Inc.

  Date: 01/02/2025

  Good morning ********** ******, 

  Thank you for reaching out regarding your concern. Upon reviewing your account, it appears the course was reported using the license number entered during registration. If this information was correct, the issue may lie elsewhere in the reporting process.

  To assist you further, we recommend reaching out to our support team so we can verify the details entered and, if necessary, help re-report your completion. Alternatively, you are welcome to self-report your completion directly to the Florida Board of Cosmetology for quicker resolution.

  Please let us know how you'd like to proceed or if theres anything else we can do to help.

• Review fromVictor T

  Date: 12/04/2024

  5 stars

  Victor T

  Date: 12/04/2024

  My wallet was stolen almost six months ago. I had my forklift certification in it. I tried reaching out to the place I got it from. BUT got nowhere. I called the customer ********************** line and Pink sent me all the info I needed to get a replacement. Very helpful. Great customer ********************** and professional demeanor.????
  

  American Safety Council, Inc.

  Date: 12/09/2024

  Good morning ******! 

  Thank you so much for taking the time to share your experience with us. We're truly sorry to hear about your wallet being stolen, but we're pleased that our customer ********************** team was able to assist you in obtaining a replacement for your forklift certification.

  We strive to provide prompt and professional support to all our customers, especially in challenging situations. Your kind words reaffirm our commitment to delivering excellent service.

  I wanted to make sure that your issue was completed resolved, and It does seem like there may have been some confusion with the replacement card link sent to you via email. Just to clarify, the link is: 

  ***************************************************** cid=189&host=**************************&pid=1652&language=en&_ga=GA1.1.1644873144.1733151685&_conv_v=vi%3A1*sc%3A1*cs%3A1733349421*fs%3A1733349421*pv%3A1&g=6c25221f-a855-4b0b-9776-0fdde4c7766b

  Once you have submitted this payment, please contact us back so that we can put in your request for the card to be recreated and mailed out! 

  Thank you again, and have a wonderful day! 

   

• Review fromLibby Z

  Date: 11/21/2024

  5 stars

  Libby Z

  Date: 11/21/2024

  I have not had a reason to contact them since I took a food handler course 2 years ago until today!!I requested a live chat and within a matter of minutes I had a copy of my certification in my hands via email.**** was so helpful!!!Thanks to all of you!!!
  

  American Safety Council, Inc.

  Date: 11/25/2024

  Good afternoon, ***** *******!

  Thank you so much for your wonderful review! We're thrilled to hear that **** was able to assist you promptly and efficiently. Its great to know that your experience with our service was a positive one, even after two years. If you ever need anything else in the future, dont hesitate to reach out. Thanks again for your kind words!

• Review fromBrandon M

  Date: 11/06/2024

  1 star

  Brandon M

  Date: 11/06/2024

  My son is required to take a course before getting his license. The site stated that once completed it would take 1 to 2 business days to have certification available to download. After many online chats and emails and a week later the certificate is still unable to download through his profile page. Their system is flawed and they are doing nothing to correct it. Do not waste your money with this company please. They do not do refunds and are nothing more than pencil pushers sitting behind a computer and doing nothing to help customers that have already paid. The payment processes fast almost immediately and once they have that it becomes a back burner issue for them and they could care less.
  

  American Safety Council, Inc.

  Date: 11/11/2024

  Good afternoon, ******* ******, 

  Thank you for your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We were unable to locate an account to investigate the issue further, but we would love to provide you with our full attention to get this resolved. Please reach out to us with your son's account information so we can address this matter promptly and ensure you receive the necessary certificate. Your satisfaction is important to us, and we're committed to making things right.