Complaints

This profile includes complaints for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American Safety Council, Inc.

  225 E Robinson St STE 570 Orlando, FL 32801-4339

  
• 

  American Safety Council, Inc.

  216-03 46th Ave, New York, NY 11361

• 

  New York Safety Council

  218 West Main Street Malone, NY 12953

• 

  American Safety Council

  32401 8 Mile Rd Ste 111 Livonia, MI 48152-1301

• 

  TrafficSchoolToGo.com

  16133 Ventura Blvd Ph a Encino, CA 91436-2447

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased the driver's safety course on June 4th. My niece has been completing the course and several times the "security questions" have been answered correctly but it counts it as incorrect. Today it locked her out and they are saying we have to pay again and re-register and start the entire course all over again. I called customer ********************** and was told I just misunderstood the policy. No refund. No offer to assist. Can't even speak to a supervisor. Rude customer ********************** who tells me I just didn't read the policy when it is their website that is counting questions wrong and locking people out to demand more money.

  

  Business Response

  Date: 07/07/2025

  Hello ****** ******, 

   Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience you and your niece experienced. x

  After reviewing your account, we understand there may have been technical issues with the security question verification process. As a one-time courtesy, we have unlocked the course so your niece can continue from where she left off without needing to re-register or pay again.

  Please know that our customer ********************** agents were following standard policy regarding course access and security protocols. However, we take your feedback seriously, and your interaction is being reviewed internally as part of our commitment to improving customer experience and coaching opportunities where needed.

  Your account is now fully accessible, and your niece may resume the course at any time. If you encounter any further issues, were here to help.
  Thank you for your patience and understanding. 

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company fraudulently marketed the Florida drivers permit course and exam. After paying for the course we repeatedly received error messages when trying to access it and was never able to access the course. The company was non-responsive to multiple attempts at contacting them for customer ********************** and has ignored multiple requests for a refund. This company appears to be a scam.

  

  Business Response

  Date: 07/02/2025

  Hello **** ******,

  Thank you for reaching out, and we sincerely apologize for the delay in assistance and any frustration this situation has caused.

  After reviewing your account, we can confirm that the course does not appear to be locked or disqualified. It is currently active and available for access. The username associated with your registration appears to be under the email address ************************* If this is incorrect or you're experiencing login issues, we would be happy to reset your password or provide a free course voucher to re-register under the correct email address.

  To better assist you, could you please confirm the name and email address used at registration? This will allow us to verify your account details and help you get back into the course as quickly as possible.
  Please rest assured, we are a legitimate company, and our Florida Drug and ******************************** course is fully approved by the Florida Department of Highway Safety and Motor Vehicles (FLHSMV). We are here to help resolve this issue and ensure you have what you need to move forward.

  As a quick note: The FLHSMV has updated its policy starting July 30, 2025, requiring the Florida ********************** course to meet a new 6-hour minimum (increased from 4 hours). If your course is not completed before that date, the *** will no longer accept the completion, and a new 6-hour version will be required.

  We look forward to assisting you further and thank you for your patience.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a scam and theres hundreds of complaints on it all over the internet! They charged me for my sons permit and said it was extra for the study guide. I never got tje study guide online and it put him to do the test which he passed and then after saying he passed it kept marking it as incomplete! Then i paid more money for the drug and alcohol test and he passed and i thought it would correct the error of the pending permit and it didnt. Meanwhile this has cost me double what this course even costs anywhere else and i called them and they wouldnt refund me not even for the handbook guide they never gave online and then when i call the *** i get notified its not even accredited in FL and i just got scammed for my money!!!!I called again and got hung up on twice and they don't respond to my emails and my poor son wasted 6 hours doing this and i lost my money and now i have to repay another place and do all over. I should've read all the bad reviews this place is a scam

  

  Business Response

  Date: 07/01/2025

  Hello, Johana Martinez!

  Thank you for reaching out and sharing your experience. We truly regret the frustration this situation has caused and appreciate the opportunity to clarify a few important details.

  First, we want to assure you that our courses and exams are fully approved by the state of Florida. Unfortunately, it sounds like you were given incorrect information by the DMV regarding our accreditation. We are authorized providers, and both the Florida Traffic Law and Substance Abuse Education (TLSAE) course and the permit exam you referenced are valid.

  Regarding the permit exam: this is taken through the official DMV testing platform. Because of how their system is set up, they do not send us the results of the exam—so it will remain in a “Pending” status on our site. However, as long as your son saw a green “PASSED” message at the end of the test, the results were successfully submitted to the DMV.

  The TLSAE course you purchased and completed is indeed a required part of the permit process, and we can confirm that it was successfully accepted by the DMV on 06/30/2025.

  That said, we’re sorry to hear about the issue with the online study guide. As a courtesy and in good faith, we will be issuing a refund for the cost of the guide, since it appears you were unable to access or use it. Please allow 5–7 business days for the refund to reflect on your original payment method.

  We sincerely apologize if any of your previous calls or emails went unanswered—this is not the experience we want for our customers. If there’s anything else we can do to assist you or help you move forward, please don’t hesitate to reach back out. We’re here to help.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23539702, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Johana Martinez

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took the class to not have points applied to my license as a result of a sppeding ticker. I ocmoleted the class and received a certificate in an email attachment. The email said it was submitted to *****. NOWHERE did it advise me to submit to Brevard County Clerk of court. Now four months later I have a suspended license and an $80.00 fine to pay to reinstate license because this company failed to do so OR alert me that I needed to do so. Feels like this is somehow a scam for more revenue for my county.

  

  Business Response

  Date: 07/01/2025

  Good morning,

  Thank you for reaching out, and we’re truly sorry to hear about the difficulties you've experienced.

  We understand how frustrating this situation must be. Please know that our responsibility, as a state-approved provider, is to report your course completion to the Florida Department of Highway Safety and Motor Vehicles (FLHSMV), which we confirmed was done. However, if your court—such as the Brevard County Clerk of Court—required you to submit the certificate directly to them as part of your citation resolution, that step would need to be completed by you separately.

  Unfortunately, this court-specific requirement is not something we are notified of or authorized to complete on a student’s behalf. We provide a copy of your certificate via email so that you can fulfill any additional requirements, like submitting it to the court if instructed to do so.

  We understand how disappointing this outcome is, especially given your good-faith effort to complete the course. If there’s anything we can do to help you locate your certificate or assist with documentation for the court, please let us know—we're here to support you.

  Customer Answer

  Date: 07/01/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23536364, and find that this resolution is satisfactory to me.

  I accept this action and ask that the company please change the citation number to AKEFK2E and reissue it to me and Florida DMV. I will send it to Brevard County.

  I believe this was my error. My apologies. 

  Thank you

  Lori McKenzie
  
  
  
  

  Customer Answer

  Date: 07/02/2025

  The entire event was caused by the actual speeding ticket not clearly stating where the "citation" number was amd the wrong number was entered by me.

   

  I have tried to request a new Certificate with correct number and have not heard from them. I have sent an apology letter and requested the new certificate two times. My license is suspended because of the wrong number on certificate. I hope they respond soon. 

   

  Thank you.

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased California drivers education program for my younger child through American Safety Consul (Fusion Certus). Nowhere during the purchase I recall seeing anything regarding '30 day course completion limit' (per message on my daughter's account or 90 day limit as business claims now) . When my daughter registered for training, she did mention that there was 30 day completion requirement. However, there was no clear explanation about the consequences of missing the deadline. My understanding was that she would need to restart the course again (her progress would drop back to 0%). She started working on her program during a school year. Due to heavy homework load, my child wasn't able to complete training until summer break. When she logged in - her course was locked (she barely started!). I contacted customer ********************** (via web chat) to figure out how could I re-register her, and found out: 1) I have to pay again for the same course; 2) 30 / 90 day limitation was based on DMV requirement... I couldn't find any such requitements in CA DMV documentation! If such condition was stated clearly in normal font prior to purchase - I'd never paid for this program knowing how long it could take to complete during the school year. Business refused to either provide a refund or unlock the course despite the fact that the progress was very minimal. For those reasons, such business practice looks rather deceiving. (They want you to purchase it AGAIN plus pay extra for a Pass to keep it open!). I've used other service in the past and researched alternative offerings - didn't see any other business requiring course completion in 90 days! I find such business practices unacceptable and deceiving - other customers should take a note and run from them. On my side, will never purchase any product from this company again.

  

  Business Response

  Date: 06/27/2025

  Good morning, Mariya *****!

  Thank you for taking the time to share your feedback and concerns regarding the California Drivers Education course purchased for your daughter.
  
  We sincerely apologize for any confusion or frustration caused by the course expiration policy and the communication surrounding it. While our system does display the course access period during registration and in the Terms and Conditions at checkout, we understand how this may not have been clear or prominent enough, especially during a busy school year.
  
  To clarify, the course access policy is in place to align with state guidelines and maintain compliance, but we recognize that individual situations vary. That said, we want to ensure your daughter has every opportunity to complete her training. As a resolution, weve re-issued the course to your account at no additional cost, giving her a fresh 30-day window to complete the course from today.
  
  We truly value your feedback and will take your comments into account as we continue to improve the transparency and user experience of our programs. If your daughter encounters any issues accessing or progressing through the course, please dont hesitate to reach outwe're here to help.
  
  Thank you again for bringing this to our attention, and we hope this solution helps support your daughters progress toward completing her drivers education.

  Customer Answer

  Date: 06/28/2025

   
  Complaint: 23524740
  
  I am rejecting this response because: I have an alternative proposition. Since I was corrected on multiple occasions (by business representatives) that the course should have been completed within 90 days, not 30 - how about giving us the same courtesy and reopening it for 90 days? We'd be happy to accept that option.
  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 07/01/2025

  Hello, ****** *****.

  Thank you for your response.

  We appreciate your feedback and understand your request. However, the course was already reissued on 6/27/2025, which provided a new 30-day access period. As the course is currently active and not expired, we are unable to extend it further at this time.

  Please let us know if you need help accessing the course or have any questions while working through itwe're happy to assist!

  Customer Answer

  Date: 07/06/2025

   
  Complaint: 23524740
  
  I am rejecting this response because:
  Course was reopened for very limited time without preliminary agreement from our side (my teen was not even available to restart the course). The remaining time is simply insufficient to complete the program. This solution is not acceptable.
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was not able to access the course within 30 days then as soon as I accessed the course I was told it expired there not much of direction to accessing this course which is to the to the Department of motor vehicle to complete a road test and I was told to pay again you clearly see on the receipt in the account I still have not accessed the course due to having problems accessing the course within the 30 days and was told I get no refund no resolution no help no new course but to pay $50 again to take a course I could not access due to the companies setup being vague and has barely any help to access the page please help find a resolution as this is not business like

  

  Business Response

  Date: 06/27/2025

  Good morning ******* *******,

  Thank you for reaching out and sharing your concerns regarding the course access and expiration.
  
  We sincerely apologize for any confusion or difficulty you experienced while trying to access your course. We understand how important it is to complete this training in a timely manner, especially when its connected to your road test and DMV requirements.
  
  While our system does provide a 30-day access window from the date of enrollment, we recognize that some users may encounter technical or navigation-related challenges. In light of your situation, weve gone ahead and re-issued the course to your account at no additional charge. You now have a full 30 days from today to access and complete it.
  
  To get started, please log in to your account using the same email address used at registration. If you experience any issues, our support team is here to helpvia phone, chat, or email.
  
  We appreciate your patience and hope this resolution allows you to complete your course without any further issues. Please dont hesitate to reach out if you need additional assistance.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid this company for a 4 hour Basic driver improvement course so that I would not get points on my license for a ticket I received. I completed the course and the company was supposed to file a copy of the completion certificate with the FLHSMV AND the FL courts per FL statute ********. The FLHSMV got the completion certificate but they failed to file the copy with the court system as they are required by law to do. Since the court didnt know I completed the course, they sent a notice to suspend my drivers license. This resulted in me having to drive two hours to a different county to show them proof of completion. (I called American safety council customer ********************** and was told they only report it to the FLHSMV. In my case this was true but FL statutes require reporting to the courts as well. They didnt offer to help or rectify this.). I had to file a motion with the court to see if the judge will accept the certificate which was late by the time I brought it in (even though it is dated within the allowed timeframe of completion). I had to pay an additional $29 to the court to not suspend my license in the meantime because of this companys failure to maintain their obligations to me as outlined by FL law.Certificate number ********

  

  Business Response

  Date: 06/25/2025

  Dear Isabel Collado,
  
  Thank you for reaching out and sharing your experience. We understand how frustrating this situation has been, and we appreciate the opportunity to clarify.
  
  After reviewing your account and completion record, we can confirm that your 4-Hour Basic Driver Improvement (BDI) course was successfully completed and reported to the Florida Department of Highway Safety and Motor Vehicles (FLHSMV) on May 13, 2025, the same day you completed the course. This is verified by the certificate number 46947497, which appears on your completion certificate and serves as a confirmation number generated in direct response from FLHSMV upon successful acceptance of your course completion.
  
  Please note that reporting to the FLHSMV fulfills the state’s electronic reporting requirement, which we are authorized to provide. However, we do not provide reporting to individual courts, as this is not a service we offer. The responsibility of providing proof of completion to the court, when required by a judge or as part of a court order, remains with the individual.
  
  While Florida Statute 318.1451 outlines the requirements for course providers and the state’s recordkeeping, there is no provision within the statute that requires course providers to submit course completions directly to the court system. This often varies by jurisdiction and is typically a step that must be taken by the student when directed by the court.
  
  We understand that this has caused inconvenience and additional cost in your situation, and we truly regret any confusion or difficulty this may have caused. Our support team is always available to provide documentation, proof of completion, or further clarification to help students navigate these types of requirements.
  
  If there’s anything more we can provide or assist with in supporting your court motion, please let us know—we’ll do our best to help.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about June 16, 2025 my 17 year old daughter was signing into her account to finish up her courses to obtain her certificate in order to get her license. She was challenged with a security question. She said she put in the wrong answer and it locked her out. The company emailed her stating that they can not unlock her account and she would have to purchase the course and start all over again. Then also suggested she but their premium package so if it happens again she can access her account if she makes a mistake in answering the security question. They refused to unlock her account and tried to get us to purchase the course all over again. This company is a scam and fraud. They need to be removed from service and stop taking advantage of people in these manners.

  

  Business Response

  Date: 06/23/2025

  Hello, Jeremy Hallett!

  Thank you for reaching out and sharing your concerns. We understand how frustrating this situation can be, and we appreciate the opportunity to clarify.
  
  The security questions your daughter encountered are a requirement regulated by the state’s Department of Licensing and are in place to ensure the identity and integrity of the student completing the course. As part of these guidelines, students are required to correctly answer at least 3 identity verification questions during the course. Unfortunately, after three failed attempts, the course becomes permanently locked, and this policy is clearly stated in the Terms and Conditions agreed to at registration as well as with each failed attempt before the third lockout.
  
  The option to purchase the Premier Pass is available during registration to provide a free re-registration in the event of a lockout or expiration. While the Premier Pass helps students avoid having to repurchase the course, it does not bypass the requirement to retake the course, as state guidelines require a complete and uninterrupted course attempt.
  
  That said, as a courtesy, we’ve gone ahead and reset your daughter's course at no additional cost, allowing her to start fresh and complete the program without needing to purchase it again.
  
  We understand how important this milestone is, and we’re committed to supporting your daughter through to completion. If you have any further questions or need help accessing the reset course, please don’t hesitate to reach out.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my teen up for a drivers education course through this parent company of ************************. I was unable to find this business on your site. She was not informed that the course would only be active for 6 months. In the middle of her course, the company changed their website without notification so my daughter had to start over. She just completed the course and was told that her course expired and she would have to repurchase and take the course again. I have found multiple complaints about this issue from others online.

  

  Business Response

  Date: 05/27/2025

  Good morning, ********* ******!

  Thank you for reaching out and sharing your concerns.

  We sincerely apologize for the confusion and any frustration caused during your daughter's course experience. We understand how important it is for students and parents to have clear, uninterrupted access to their course, and we regret that the website transition and course expiration caused difficulty.

  To clarify, our courses are valid for 6 months from the date of registration, and this information is included in the course terms and conditions. However, we understand that this may not have been clear during your daughters enrollment, and we apologize if that led to any misunderstanding.

  Regarding the website change, we did our best to notify users through available channels, but we recognize that some students were affected by the transition. Since our system shows that your daughters progress was verified through the course logs before the expiration, were happy to manually create and issue her **************** Certificate of Completion without requiring her to repurchase or retake the course. 

  I have emailed this TX Parent Taught Drivers License Certificate to both ********************************* and *******************************. I have also attached the drivers license certificate to this ******************** response. 

  Again we are so sorry for this mix up and confusion. 

  Thanks so much for your time, and allowing us to resolve this issue! 

  Customer Answer

  Date: 05/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:05/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Issue occured on May 17th 2025, I had completed their online pre-licensing course which we had payed 50$ for. I diligently worked and completed the over 7 hour course in one day, to which i had no issues inputing my personal information, most notably my date of birth. (Important later) I finish the course, get the confirmation that my certification has been completed and close my phone. I get home today and learn that, even though I had clearly entered my DOB into the website BEFORE I spent 7 hours on the course, That I was not going to recieve my certification for the pre-licensing drivers course. Again, They informed me of this after the money was spent and my time was wasted, when they clearly knew my DOB beforehand, And saying that I will not be getting my certification because I am too young. Even though I did the same exact course as everyone else wouldve been doing, because they had poor managment, they got to take away precious time from me, aswell as ripping me of my just and earned certificate.

  

  Business Response

  Date: 05/22/2025

  Hello ***,

  Thank you for reaching out and sharing your experience. We truly understand how disappointing it must feel to have completed the course only to learn that youre currently ineligible to receive certification due to your age.
  
  To clarify, the New York Pre-Licensing Course is specifically intended for students who are 18 years of age or older, as required by the New York State DMV. This requirement is clearly stated multiple times across our website and course materials, including:
  
  On the homepage of the course registration page
  
  Within the *** section, under both About the Course and Course Requirements
  
  In the New York Student Enrollment Contract, which must be reviewed and signed prior to course registration
  
  And again in the User Information section, which must be completed before beginning Module 1 of the course
  
  We understand your concern regarding entering your date of birth and still being able to access the course. While the system collects DOB information, it is the students responsibility to ensure eligibility before registering. The course access is not automatically restricted based on age during registration so that we can accommodate edge cases (e.g., those turning 18 within days), but the final issuance of the certificate still depends on meeting the DMV-mandated age requirement.
  
  That said, we genuinely regret any time you feel was wasted and understand your frustration. While the course content may have been completed, the rules for certification are strictly enforced by the state, and unfortunately, we cannot override them.
  
  If you have any questions about future eligibility or would like us to keep your account on file until you're eligible to receive certification, wed be happy to assist.
  
  Thank you again for your feedback, and we hope to serve you in the future when you meet the course requirements.