Reviews
This profile includes reviews for American Safety Council, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 423 Customer Reviews
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Review fromJose L
Date: 11/04/2024
5 starsJose L
Date: 11/04/2024
Thank you for the quick response and the good customer **********************. Have a good day!
American Safety Council, Inc.
Date: 11/06/2024
Good morning, **** *****!
We are so pleased to hear you had a great experience! Thank you so much for sharing. Have a wonderful day!
Review fromLesley J
Date: 10/24/2024
1 starLesley J
Date: 10/24/2024
My daughter completed her online safety course for her learners permit and we were able to get her certificate downloaded Earlier this year. She was ready to take her online. Exam registered paid the fee however never received an email Receipt and unable to download the exam. Their registration fee has gone through my checking account though immediately Tried to do online chat they said they could not help me and to send an email which I have done I would just like to have a refundAmerican Safety Council, Inc.
Date: 10/29/2024
Good afternoon, ****** *******!
We are so sorry to hear about the issues you have experienced when trying to complete the permit exam. The permit exam is provided online, and is not downloadable, so you would have needed to just log into the account with the username and password you chose during the registration process and begin there. I would be more than happy to assist you further. I was able to locate an account under the email address ************************ and I see that the only exam purchased in 2024 was for the "Traffic Law and ************************* (TLSAE) Course" on 12/2/2024 and completed on 4/14/2024. I am not showing any Fl learners permit exam purchased. Do you have the charge showing in a bank statement and the name of the company that took these funds out? We are not the only online provided that offers this course online, so it may be through a different company. I'm happy to do what I can to further assist!
Thanks!
Review fromA. S.
Date: 10/22/2024
1 starA. S.
Date: 10/22/2024
If I could leave zero stars, I would. This company failed to report my continuing education credit course to the board of cosmetology, causing my license to almost expire until I seen that it had not been reported within the timeframe. The company refused to give me a refund after admitting that they were experiencing reporting issues. I have a complete email thread proving everything. I had to purchase and complete another course Through a completely different company just to avoid my license expiring in receiving penalties. I 100% do not recommend this company at allAmerican Safety Council, Inc.
Date: 10/29/2024
Good afternoon, ****** *******!
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration caused by the delay in reporting your continuing education credits to the Board of Cosmetology. We understand the urgency in maintaining your licensure and recognize that this situation placed an unnecessary burden on you.
At the time of your course completion, Florida Cosmetology was experiencing widespread technical difficulties with their reporting platform, affecting credit submissions across providers. Their IT team is actively working to resolve this issue. In the meantime, they have advised students to fax their certificates directly to ************ for manual entry into their system.
We apologize for any miscommunication and understand your concern about the refund request. Were here to support you and will work to ensure that your credits are accurately reported. Thank you for your patience and for allowing us the opportunity to make this right.Thanks!
A. S.
Date: 10/30/2024
The other company had no issues whatsoever reporting my credits and it was reported in less than 24 hours. Your company never reported at all and I patiently waited the 30 days that your website says to wait. After I reached out on the 31st day, your response and communication was snippy and choppy. It was like pulling teeth. I shouldve read your reviews on the BBB before using your company.Review fromThomas G
Date: 10/21/2024
1 starThomas G
Date: 10/21/2024
They took my $50 and refused to refund my money, claiming some obscure notice on their website they won't refund money if you accidentally register as an under-18 driver. It is incredibly frustrating to have no recourse over misleading online companies like this. Ugh!!!American Safety Council, Inc.
Date: 10/22/2024
Good morning, ****** ******* !
We apologize for the frustration you've experienced regarding your registration. We understand how disappointing it can be to encounter an unexpected issue, and we appreciate the opportunity to address your concerns.
We would like to clarify that our website clearly states the requirement to be 18 years or older to complete the registration for the course. This requirement is displayed multiple times during the registration process, including in a pop-up message that you must acknowledge before proceeding. Additionally, it is stated in the terms and conditions, as well as on the course information page. In order to complete the registration, you would have had to affirm your eligibility and confirm your date of birth.
That said, we want to resolve this situation in a satisfactory manner. As a one-time courtesy, we will process a refund to de-escalate the matter. However, please note that we did provide multiple opportunities for you to review and acknowledge the age requirement prior to purchasing the course.
Thank you for bringing this to our attention, and we hope this resolution helps address your concerns.Review fromHeather B
Date: 10/14/2024
1 starHeather B
Date: 10/14/2024
Absolutely horrible experience with this course provider. I purchased the 32 hour parent taught driver education program. The platform makes you wait a certain amount of time before you can move on to the next module. Ok, that sounds reasonable. However, a 32 hour online course will take you 80 + hours to complete!! Several modules with less than 5 slides require you to wait on the last screen for a full 3-5 HOURS before you can move onto the next module. When I contacted customer ********************** to inquire about this, they blamed me first saying it was because I was accumulating additional time that I wasn't. Then they told me it was because I had skipped modules, which is an out right falsehood because you CAN'T move forward, let alone skip a module until the timer runs out. Finally, the resolution I was offered consisted of "We are very sorry for the frustration this has caused". I should also mention that you can't just let the timer run out when you have 2 slides and 5 hours to wait because it TIMES out! I was checking the computer every 30 minutes to make sure precious minutes of my wasted time were still being logged. When I told the lady at the *** we had purchased this course she looked at me and said "I never recommend this provider. I haven't met anyone that hasn't had difficulty with the course or their customer **********************". Then she said "it's all over the place, and very difficult to work with". If only I had known how bad it really is. I would have paid the fee 3 times over to another provider to avoid this nightmare.American Safety Council, Inc.
Date: 10/16/2024
Good afternoon, Heather Baird-Moodley!
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience you've had with our 32-hour Parent Taught Driver Education program. It’s clear that we fell short of your expectations, and we’re truly sorry for any inconvenience this caused during your course.
Regarding the timer and module progression, our platform is designed to comply with state requirements that dictate specific timing per module. We understand your concerns about the extended wait times between modules, and your description of needing to wait multiple hours on short modules does not reflect the intended experience. We take this feedback seriously and will investigate whether there are any technical issues contributing to this.
We also regret if our customer service response left you feeling unheard. Our goal is to provide solutions and clarity, and it’s disheartening to hear that our communication did not resolve your concerns. We’ll be reviewing our service approach to ensure future interactions are more helpful and constructive.
We want to make things right. If you would be willing to provide your course registration details, we’d like to personally review your account and explore options to improve your experience. Please reach out to us directly at [email protected] with your child's order ID number or registered email address and we will prioritize your case.
Again, we apologize for the frustration this has caused, and we genuinely appreciate your feedback as it helps us improve our service.Review fromTara S
Date: 10/07/2024
1 starTara S
Date: 10/07/2024
Do NOT use this company to complete your permit testing. We've wasted countless hours at the *** and trying to reach customer support for a resolution as they did NOT send the automatic results the *** and it has been well over the 7-10 business days.American Safety Council, Inc.
Date: 10/09/2024
Hello **** *****,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the frustration and time youve spent at the *** trying to resolve this issue.
After reviewing both accounts, it appears that the permit exam has not been completed, which is why the results were not automatically sent to the **** We understand how inconvenient this situation has been for you, and as a courtesy, we are happy to issue a refund for the inconvenience youve experienced.
Please let us know if you need further assistance, and again, we apologize for any trouble this has caused.
Review fromtom d
Date: 10/02/2024
5 starstom d
Date: 10/02/2024
eve was helpful and patient and polite made the experience betterAmerican Safety Council, Inc.
Date: 10/09/2024
Hello *** *****,
Thank you so much for your kind words and for taking the time to share your experience! Were thrilled to hear that Eve was helpful, patient, and polite during your interaction. Our team always strives to provide the best service, and we're glad to know that Eve made your experience a positive one.
We appreciate your feedback and look forward to assisting you again in the future!Review fromDainelis V
Date: 09/28/2024
1 starDainelis V
Date: 09/28/2024
They are the worst company for communicaton. I completed the course and received my certificate but when i went to take permit test it just said that i passed. No proof that i passed. THe chat supposedly never works.American Safety Council, Inc.
Date: 10/01/2024
Good afternoon, ******** *****!
Thank you for sharing your feedback, and we sincerely apologize for the frustration youve experienced.
Were glad to hear that you successfully completed the course. However, we want to clarify that the permit exam does not generate a completion certificate because it is completed directly on the Florida *** website. Once the exam is submitted, we do not receive any information regarding the results.
According to our records, it appears the course itself was not completed, as we do not have a graduation date on file. If you are certain that youve completed and passed the exam, the *** should have those results reflected in their system. We recommend checking with your local *** to verify your exam status.
We also apologize if you had difficulties reaching us through chat. Our team is available to assist you, and we encourage you to try again, or you can email us for further help.
We are committed to improving our communication and ensuring your experience is smooth. Please let us know if you need anything else.Review fromMadeline J
Date: 09/23/2024
1 starMadeline J
Date: 09/23/2024
I used the American Safety Council for a copy of my driving record. This company is on the Florida Highway Safety and Motor Vehicles (FLHSMV) preferred list of record providers. I read the fine print and it does say that it doesn't provide the name of the person on the driving record. It only provides the license number. I figured that is how it done for security purpose. I tried to use this document that I paid $29.99 for and it was not accepted as a legit driving record by the State of Maryland. I had to make a new appointment for a different day. This is a major inconvenience for people who work and have to take time off work to deal with stuff like this.Of course they wouldn't provide a refund back to ******. I am positive they are profiting from innocent people while providing useless services. I would classify this as a SCAM. The State of Florida should not use this company.I managed to go directly to the Clerk of Courts and got the same document with my name on it for $10.00. Buyers BewareAmerican Safety Council, Inc.
Date: 09/26/2024
Good afternoon, ******** *****!
Thank you for sharing your experience. I sincerely apologize for the inconvenience this has caused.
It is important to clarify that the driving records we provide are unofficial certified records, which do not include personal information such as names for security reasons. These records are suitable for certain purposes, but it is the responsibility of the customer to ensure that the type of record they are purchasing will be accepted by the state or institution they are submitting it to. Official records, which include personal information, can only be obtained directly from the *** and are typically mailed for security reasons.
I understand how frustrating this situation must have been, and I apologize for the inconvenience it caused you. We always strive to provide clear information and regret that this may not have met your needs in this case.
If you have any further questions or concerns, please dont hesitate to reach out to us.
Review fromRandy V
Date: 09/19/2024
3 starsRandy V
Date: 09/19/2024
The original sign up was OK, I paid and then I had a very hard time just logging in to start the program. The instructions were unclear as to how to set up and start the program. Getting the password set up was a problem as there was no way to see what I was putting in. When it doesn't set up, it may be because they don't match up but you don't know why and keep on trying as the frustration builds. It would be good to see what the key strokes are when you are entering information while setting it up for the first time. I did the CHAT and I got the confirmation email resent so I could make sure I had the right document. When signing up, as a new person who just paid and it asks if I had an account... I just paid so I said yes, when in reality, that must be for someone signing back in. The initial instructions are as clear as mud.I got help from **, if he is a real person I give him credit for his patience standing by while I figured it out. If on the other hand, AI is artificial intelligence, please say so.American Safety Council, Inc.
Date: 09/23/2024
Good afternoon, ***** ********!
Thank you for sharing your experience with us, and I apologize for the frustration you encountered during the initial sign-up process. We truly value feedback like yours, as it helps us identify areas where we can improve.
I understand how unclear instructions and issues with setting up your password can cause confusion, especially when you cant see the keystrokes while entering your information. Well certainly take your suggestion into consideration and look at ways to improve the sign-up experience to make it more user-friendly for future customers.
I'm glad to hear that our representative, Al (who is indeed a real person!), was able to assist you and provide the support you needed. We aim to make sure all our customers feel supported, whether through our live representatives or automated systems.
If you have any other suggestions or need further assistance, please dont hesitate to reach out. We appreciate your patience and understanding!
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