Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 677 Customer Reviews
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Review fromHERMINIA D
Date: 08/14/2024
1 starHERMINIA D
Date: 08/14/2024
Our Diamond Resorts ownership, now owned by Hilton Grand Vacations, began with a US Collection purchase from ******, ******* on membership with points on alternate years. Once that purchase was finalized and we were full-fledged Diamond members, we were contacted by the company regarding a meeting to review our account. The purpose of the meeting, we soon discovered, was just a ploy to pressure us into purchasing additional points. We were told that the meeting would be a simple 90-minute review, but it quickly turned into a high-pressure sales scenario that dragged on for 4 hours. This was not the last time this has happened. Eventually we had a mix of points in different collections - US Collection and Hawaii Collection - and had to pay a variety of assessments and fees for each which were never fully explained to us. Because of these confusing fees, we were convinced to consolidate all our points into Hawaii Collection at the suggestion of the salesperson, to simplify the charging of fees to one Collection. Diamond employees shared historical maintenance costs per point which appeared relatively stable, and they convinced us to buy more points so that he can consolidate all points into the Hawaii Collection. Well, this advice was clearly incorrect because in 2024 our maintenance fees skyrocketed to an unsustainable level of $24,600 annually.Our health and wellbeing are directly tied to divesting ourselves of Diamond/HVG points and maintenance fees which will alleviate mental health pressure and financial burdens.We have written the President of HGV; we pray they will come up with a solution.
Hilton Grand Vacations, Inc.
Date: 08/22/2024
Hi ********, thank you for your feedback. We are disappointed to hear this. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.Review fromVictor D L
Date: 08/13/2024
1 starVictor D L
Date: 08/13/2024
Worst decision I could have ever made. Terrible website and app, impossible to get any good properties to stay at. Hidden fees, awful customer service and I wish I could liquidate immediately. When you see the response from Hilton that they are working on making things better, dont believe it, they couldnt care less!Hilton Grand Vacations, Inc.
Date: 08/14/2024
Hello ******, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!Review fromJasmine F
Date: 08/12/2024
1 starJasmine F
Date: 08/12/2024
I am super excited to get into the Hilton Brand since we started as Hilton Honor Diamond members. As we got into the HGV **** we were informed of many things that clearly I see now we are having difficulty with. I thought this was only for owners, difficulty booking, the website now is horrible whereas before you were able to see many of the resorts regardless of whether them being booked and yet on Hilton Honors it is available, non-owners get preferences to which rooms they like, if owners, no real distinguishment between owner's vs non-owners, if you happen to book with enough time, then cancel to change for something else available, you are not able to book or points can be taken. Don't get me started with the presentations. We took almost 4 hours with this guy that we clearly told him no we are not interested in upgrading due the reason mentioned above. Just why pay for more? It is a whole mess for what I am paying for, and this needs to be corrected because, with the review I have seen, I am not the only one. HGV needs to reevaluate its strategy.Hilton Grand Vacations, Inc.
Date: 08/14/2024
Hi *******, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromRichard L
Date: 08/12/2024
1 starRichard L
Date: 08/12/2024
Terrible service and company. They care nothing about you once they get your money. Reject any offer they provide as you will regret taking anything from these people for ever. They are no joke, worst company ever.Hilton Grand Vacations, Inc.
Date: 08/14/2024
Hi, thank you for your feedback, *******. Please know that we have shared this with our Team, and they will be reaching out directly to assist you.Review fromDavid H
Date: 08/12/2024
1 starDavid H
Date: 08/12/2024
hilton time share is a scam you cant give it back to them its worthless and you pay every yearHilton Grand Vacations, Inc.
Date: 08/13/2024
Hi *****, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to discuss your feedback.Review fromRichard D
Date: 08/08/2024
1 starRichard D
Date: 08/08/2024
Hilton Grand Vacations and their affiliates are lying to the public, their Owners and stockholders. We have experience and have evidence of multiple examples of fraud. To include Misrepresentation of Availability, Undisclosed Additional Costs, Program Changes and Exclusion from New Properties, Misleading Information Regarding Theme Park Access, Inheritance of Debt and Revocation of Additional Points. Given these issues, which constitute a gross misrepresentation of the timeshare product and a breach of contract, we have requested the immediate termination of our timeshare contract. We have made a good faith effort to use Hilton Grand Vacations product as promised to us. Documenting at least 40 different times to use our timeshare only to find there is no availability. We believe this action is justified and necessary due to the significant discrepancies between what was promised and the reality of our experience. It has been approximately 2 months since we wrote the President of the Company, demanding a resolution to this situation, with no response. We anticipate, we will need to seek out legal representation if they will not release us from the sham of a contract. They must admit that each one of the items that we have experienced should be enough to nullify the contract.Hilton Grand Vacations, Inc.
Date: 08/12/2024
Hi *******, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.Review fromJEFFREY V
Date: 08/05/2024
1 starJEFFREY V
Date: 08/05/2024
To all who are considering "investing". We honestly thought we could trust the Hilton name, but Hilton Grand Vacations is tarnishing their reputation! Throughout our membership, we encountered endless issues. Forced time commitments to attend presentations are constant if you are on property, even if you are using your points. This is where you will be subjected to high-pressure, relentless sales tactics. Where they mislead you with misrepresentations like, The property will increase in value and would be easy to resell.Undisclosed and unpredictable yearly increases in the maintenance fees.Claims that the resorts are private and exclusive, when they simply arent.We have also experienced significant difficulties booking vacations, the exact opposite of what was promised. We feel victimized by the dishonest sales tactics employed during the acquisition of our membership and have requested to be relieved from this obligation. We urge you to reconsider your association with this company, and the ethical implications of the sales practices. We wish they could provide a resolution; but at this point it needs to include that we are released from this predatory agreement.Hilton Grand Vacations, Inc.
Date: 08/07/2024
Hi *******, thank you for your feedback. We are disappointed to hear this. Please know that we have shared this with our Team, and they will reach out directly to discuss this with you further.Review fromRaymond and Susan C
Date: 07/22/2024
1 starRaymond and Susan C
Date: 07/22/2024
Attention world citizens! Unless you want to feel our pain, we strongly encourage you to avoid Hilton Grand Vacations and their affiliates. Unless, of course, you are okay with spending thousands of dollars, increasing fees and credit card interest rates for what they claim is an investment. This is what your $$$ will get you. 1. Financial, physical and mental stress leading to named and measurable health issues.2. Difficulty finding and securing accommodations (anywhere that we are interested in).3. Constant harassment in the form of opportunities to exclusive events and experiences (These are primarily marketing ploys to get you to upgrade, attended by HGV employees).4. If you can secure a room on property, you will again be harassed by onsite Marketing employees, who trick you in to the yet another sales trap. By luring you in to yet another high-pressure sales presentation, disguised as an update, with gifts.5. Feeling rushed through the contract process, where they neglect to draw attention to your legal rights to cancel (timelines apparently differ by state).We were duped, via misrepresentation and a lack of transparency. We are considering legal action if they do not take our complaints seriously. Weve been pushed around enough.Hilton Grand Vacations, Inc.
Date: 07/24/2024
Hi ******* and *****, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.Review fromBaltazar M
Date: 07/20/2024
1 starBaltazar M
Date: 07/20/2024
Mientras estabmos de vacaciones en *********, se me acercaron unos empleados ********** Resorts para invitarnos a una presentacin. Nos dijeron que dicha presentacin no iba a durar mas de 90 minutos, pero *** fue la primera mentira. Esta resea es basada en una serie de sucesos de engao y mentiras por parte de esta viciosa compaa. Desde el inicio, la informacin proporcio**** sobre los servicios, costos y condiciones del tiempo compartido fueron distorsio****s y engaosas, lo que me llev a tomar una decisin basada en datos incorrectos.tambin hemos sido testigo y vctima de un trato diferente y discriminatorio por parte de su personal, enfocado especficamente hacia mi persona y, presumiblemente, hacia otros clientes latinos. Este comportamiento es completamente inaceptable y va en contra de los principios de equidad y respeto.En el proceso de venta, se omiti deliberadamente informacin crucial que hubiera impactado mi decisin de adquirir el tiempo compartido, incluyendo tarifas ocultas y restricciones de uso no mencionados previamente. Fui sometida a una presin constante y agobiante por parte de los vendedores, quienes utilizaron tcticas agresivas y manipuladoras para forzar mi firma en el contrato.Desde que nos volvimos dueos de los puntos que nos dieron, nunca fueron suficientes para usar el tiempo compartido. Cada vez que tratamos de hacer una reservacin, nunca hay **** disponible. Ojal que otras personas puedan tomar mi resea como advertencia para mantenerse bien alejados ********** Resorts.Hilton Grand Vacations, Inc.
Date: 07/24/2024
We are disappointed to learn that we have not met your needs or expectations, ********. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromHarold B
Date: 07/19/2024
1 starHarold B
Date: 07/19/2024
I enjoyed my stays with the resort locations. Unfortunately, due to unforeseen life issues I fell behind on my payments for the mortgage and maintenance fees. I contacted the company and they said to catch up on the maintenance fees and when caught up they would set a new agreement to catch up on the mortgage. I was able to pay all past maintenance fees in full and once that was accomplished I contacted them to set up an agreement to catch up on the mortgage but was informed they would not take payments and it would need to be paid in full or they would start foreclosure proceedings. I wrote several letters to explain the situation and what I was told at the beginning and their response was to foreclose on me and steal my partial ownership.I had not used the membership for a few years acknowledging that since it was not paid up to date I did not deserve to get to use it but worked hard to catch up so I could use the facilities with the result of foreclosure.Though the properties I attended are a nice getaway from life events I feel they make their profit by lies and once they could get as much money as they could in payments they then foreclosed.Hilton Grand Vacations, Inc.
Date: 07/24/2024
Hello ******, thank you for your feedback. We are disappointed to hear this. Please know that we have shared this with our Team, and they will be reaching out directly to assist you. Thank you!
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