Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 731 Customer Reviews
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Review fromMichelle R
Date: 06/19/2023
1 starMichelle R
Date: 06/19/2023
I feel deceived and lied to.
I would very much so like to speak to someone on how we can handle this moving forward.
Unfortunately, they trick you into buying a vacation package which ends up being a timeshare presentation.
Hilton Grand Vacations, Inc.
Date: 06/22/2023
Hello Michelle, thank you for making us aware. We will look into your case and make sure that you're contacted. Thank you!Review fromLeLand C
Date: 06/15/2023
1 starLeLand C
Date: 06/15/2023
I would like to share a cautionary tale about my involvement with HGV. Unfortunately, I spent a significant amount of money on a deal that sounded too good to be true- and it was. I was offered points for a low price but was later coerced into signing a contract based on false promises and lies. This company is worth almost $5 billion, and I was shocked to find out they would resort to dishonest sales practices and fraud to earn their revenue. In total, I spent $3,230.95 on a deposit plus, HOA fees, monthly fees, and additional fees. I was promised a "real estate property" that would generate passive income and build equity, but the monthly payment turned out to be much higher than what I was told and there is no way to generate any profit. This experience has taught me to be cautious when it comes to ANY large purchase and to thoroughly research any deals beforehand.Hilton Grand Vacations, Inc.
Date: 06/21/2023
Hello LeLand, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromCandyce B
Date: 06/14/2023
1 starCandyce B
Date: 06/14/2023
Fee Happy,
I have been with HGV since 2015 and Spent over in 50,000 dollars. And they refuse to give me fee waver. They have charged me $1,230 in fees that I had no clue about. They have horrible customer service and my plans are to retain a lawyer. The worse company to do business with. I do not recommend them.Hilton Grand Vacations, Inc.
Date: 06/15/2023
Hello, we are disappointed to hear this. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromIrene P
Date: 06/14/2023
1 starIrene P
Date: 06/14/2023
I have had a very disappointing experience with Diamond Resorts and feel I should warn others. Diamond used high-pressure tactics and aggressive sales behavior to convince me to purchase a timeshare, and then continued to harass me with pitches even after I had already made multiple purchases. They have not shown any empathy for my unhappiness with their product but will continue to chase my money. The salespeople misrepresented the terms of the contracts and made false promises about the benefits. Everything from the full price to the ease of booking was a lie. They also hid information like the fact that I could have cancelled within the cooling off period. It is clear to me that I was taken advantage of due to my older age and good credit score. I bet they thought I would never catch on to their scheme, but I have and I’m here to WARN OTHERS!Hilton Grand Vacations, Inc.
Date: 06/15/2023
Hello Irene, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromValencio W
Date: 06/13/2023
1 starValencio W
Date: 06/13/2023
I was told that a hotel would be available and that would be able to accommodate my family for certain days. I was lied to and had I known that I wouldn’t have bought the package. Also lied to about getting points right away after booking my dates and using those points for additional nights. I’ve been a Hilton Diamond member for years and this is unacceptable on how you treat your loyal customers! I have to go down to Las Vegas regardless and now I have to come out of pocket more money because the money I spent for the package is non refundable. You should explain to your workers not to lie to customers because that’s fraudulent. You’re a very big company and I’m sure a couple hundred dollars isn’t breaking the bank. Please respond back ASAP!!Hilton Grand Vacations, Inc.
Date: 06/15/2023
Hi Valencio, thank you for your feedback. Please know that we have shared this with our Team, and they will reach out directly to assist you. Have a good day!Review fromcarroll s
Date: 06/13/2023
1 starcarroll s
Date: 06/13/2023
Hilton Grand Vacations should not be in business with how they operate. It is absolutely atrocious, since becoming owners in 2014, we’ve been able to use our travel investment 1 time, and we’ve made numerous attempts to book reservations, yet NOTHING is ever available to book. However, if you go online, to *********** ***********, or whatever travel site you use, you’ll find PLENTY of rooms available to book. So WHY DO WE HAVE A LOAN FOR MORE THAN $27,000!? When you can pay as low as $144 a NIGHT.
We bought this because they pitched us on having a great investment and that we were building financial equity with this purchase. They made it seem that not only could we use this timeshare whenever we want but that they had resorts all around the world that we could easily stay at with no additional costs. EVERYTHING ABOUT THIS SCREAMS SCAM!Hilton Grand Vacations, Inc.
Date: 06/21/2023
Hi Carroll, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further. Thank you!Review fromMatt M
Date: 06/11/2023
1 starMatt M
Date: 06/11/2023
I expected more from Hilton- paid over $200 for a "special" deal to stay at one of the resorts as we were interested in becoming a member. Could NEVER get a reservation at the resort, or any nearby- they kept offering to put us up at one of the older, nearby affiliated hotels they had. Even after giving us a 1 year extension to use it, we STILL could not get into one.
If we wanted to stay at a hotel, we could have just done so- we were interested in experiencing the resort they wanted us to buy in to.
It finally expired, they kept are money, and am seriousy considering changing our future travel plans altogether. We have been Hilton Honors members for years but after this, its obvious that the company is changing.Hilton Grand Vacations, Inc.
Date: 06/13/2023
Hello Matt, thank you for making us aware. We will look into your case and make sure that you're contacted. Thank you!Review fromJames B
Date: 06/09/2023
1 starJames B
Date: 06/09/2023
I have been waiting on my refund since October 2022. Have been told check is in the mail, no check. Have called back keep getting many excuses for the lack of refund.Not happy with Hilton Grand Vacations,I have spent over 9,000 dollars with Hilton in 2022. I expect better with a company I put trust in . Hope to get this resolved out of court.Hilton Grand Vacations, Inc.
Date: 06/15/2023
Hello James, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!Review fromElizabeth C
Date: 06/08/2023
1 starWhere do I even start? Five years with Diamond/HGV has left my wife and I beaten and battered. Their sales offices should be shut down and they should be put out of business. If you have to sell a product with deception, it’s probably not a good product and that is exactly the case here. We were sold a total of 5 contracts since 2018 and have spent well over $170K for nothing. It is difficult to get a reservation and FAR cheaper to book on regular travel sites. At one point we were informed that we could give back the timeshare, which is not true. We are stuck blowing our life savings on a money pit. Maybe we would not be in this position if we were ever allowed to think through what we were purchasing. It is definitely not a coincidence that every offer over the years was only good that day, it’s a terrible sales tactic designed to trap consumers. Every interaction has been calculated by the salespeople and designed to confuse and pressure you.Review fromEric M
Date: 06/08/2023
1 starEric M
Date: 06/08/2023
Diamond-Hilton, whatever they are now, is a farce of a company. From the supposed 2-hour presentation to the salespeople that deceive you, to the irritation that follows, I have never been more frustrated.
The presentation was 4 hours long. The salespeople fed me lies about every single detail of timeshare ownership. I was supposed to own deeded property, but there is no real estate attached. The maintenance fees would always be $1500, but actually go up by 6-10% every year. This investment would save me tons of money vs. traditional vacations. This may have been true except after the ridiculously high interest is factored in (which also was not disclosed), this is not true. The worst part was what they did NOT tell me. Not only am I stuck with this for the rest of my life, but every time I travel, they relentlessly harass me to attend owner updates so they can force feed me more lies to get me to upgrade.Hilton Grand Vacations, Inc.
Date: 06/13/2023
Hello Eric, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!
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