Reviews
This profile includes reviews for Hilton Grand Vacations, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 731 Customer Reviews
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Review fromMichael C
Date: 05/08/2023
1 starWe have spent over $100,000 for a timeshare with no availability, and maintenance fees that cost more than we intend to spend on vacations. One of your agents reached out to us after we expressed our desire to be rid of this timeshare, and told us that there is an exit program for which we qualify. There was no mention of price for this program. We were sent qualifications for the program…for which we were told that we qualified. Again, no mention of there being a cost for this program.
Today, we received an email stating that none of our contracts qualify for this exit program and that each contract requires a $1000 payment in order to get out. So Diamond had its representative withhold the truth about a $10,000 cost to us for this “exit program,” Why would we offer to pay ANYTHING FURTHER in order to give it back? Why do your sales agents and phone representatives continually tell us that this “investment” only works if we spend thousands more dollars, and that giving the timeshare back to Diamond also costs thousands more dollars?
We realize that we have been horribly deceived and duped by Diamond Resorts for years. You have lied to a veteran and his family. We were told to let our children use it, just to find out they could not. We were told to pass this down to them, but we are determined that timeshare ownership ends here, with us. Take this back and refund our money. We will continue to call out this company for the liars you are.
Hilton Grand Vacations, Inc.
Date: 05/10/2023
Hello, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromCATHERINE L
Date: 05/08/2023
1 starDo not sign up, I felt like I’m trapped, can’t go where I want, nor when I want. First was offered the free weekend just sit through the presentation which turned into hrs. It was daughters 3rd birthday weekend, had my family waiting on me while my daughter complained about when are we leaving. I said multiple times no thank to the payment is to much, I’m buying a house, they just kept on going, “how about this” “let me see what I can do” oh and when I told them I’m a vet “OH the company is actually doing something for vets and usually it’s this then but we can give 8 years, and extra 5000 points and 4 free trips”, etc. I remember going in early and leaving there little before 12pm. I signed up with an $8,000 loan I. 2020 the pandemic hit, first year came and gone went no where, couldn’t use it, 3 cent maintenance fee was surprised to even get it because I don’t remember any mention of maintenance nor the interest rate. 2021 still got pandemic, still didn’t get to use it. Oh wait where did my point go?? Didn’t know there was a time limit thought they’d build up, nope then early 2022 bill for 1100 maintenance fees! letter isn’t he mail. With that same week it went up about $250 late fee? I haven’t even used it once ,lost points, all these fees on top of that money was super tight(pandemic) tell them I can’t pay all of that at once is there something I can do. Their answer is to “not pay” not pay?!? So late fee build annnd credit score drop, they say it’s to provide great experiences and great vacations. Oh and today May 2023 I still have about 7,200. In three years I’ve paid about 5,653.08 to this company with 0 vacations. Also the website is a confusing mess and the repairers are out dated. What made this crap company worse was when I said didn’t have the company for the fee because things are hard and they acted like ‘oh well can’t help ya.’ These kinda of vacation business bs should embe illegal. Don’t get trapped, stay awayHilton Grand Vacations, Inc.
Date: 05/10/2023
Hi Catherine, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you further.Review fromMichael H
Date: 05/07/2023
1 starI Purchased a 5 Day 4 Night package for the Grand Wailea for $999 March 27,2022 which Hilton was advertising, they also were advertising the Hilton Waikoloa for $799 for the same amount not time. With tax the package came to $1,173.03. I called every other month because Hilton kept telling me not call back because they didn't have any dates available. Finally Feb 2023 I was able to get dates for July 30 to Aug 03 2023 so it took almost an year just to get a date and then find out it's not the Grand Wailea but they put me up at the Royal Lahaina which not only is a big difference but the Royal Lahaina isn't even a Hilton owned property it's owned by Blacksand Capital.The Hilton tour I'm supposed to take isn't even at the Royal Lahaina why? Because Hilton doesn't own it I have drive about 4 miles to another place for the tour. Hilton Grand Vacations are liars because I would have never paid for the Royal Lahaina I would have paid the $200 less to stay at the Hilton Waikoloa. Hilton doesn't return calls are even emails. I would like a full refund for false advertising or have me stay at the Grand Wailea.Hilton Grand Vacations, Inc.
Date: 05/10/2023
Hello Michael, thank you for making us aware. We will look into your case and will make sure that you are contacted. Thank you!Review fromBryan M
Date: 05/05/2023
1 starPLEASE READ THIS REVIEW ON HILTON GRAND VACATIONS AND DO NOT TAKE IT AS LIGHTLY AS WE DID. HOPEFULLY THIS CAN SAVE SOMEONE THEIR SANITY AND MONEY.
We were told buying their timeshare would be the best way to vacation, yet NOTHING is ever available. We were at this presentation for almost 6 hours!! In this time, we were never told, about the Maintenance Fees increasing, or that this purchase was in perpetuity. Our Truth and Lending Disclosure WAS NOT COVERED, and I believe it’s federally required to go over that with each and every purchase. They’ll tell you everything you want to hear, and nothing about the facts of the matter. Instead of going on vacation, we are paying their salaries and commissions because we have never been lucky enough to find a reservation.Hilton Grand Vacations, Inc.
Date: 05/10/2023
Hi Bryan, thank you for your feedback. Please know that we have shared this with our Team, and they will reach out directly to assist you.Review fromMichael L
Date: 05/04/2023
1 starAll timeshares are scams and always have been. Over 85 percent of timeshare owners have buyers remorse. Hilton Vacations is a very sleazy company taking advantage of unsuspecting customers that believe all their lies. If you must buy a vacation package, go on **** and see many timeshares selling for less than $500 and many at no cost. I attended a presentation a week and was shocked how ruthless these leetches wereHilton Grand Vacations, Inc.
Date: 05/09/2023
Hi Michael, thank you for your feedback. Please know that we have shared this with our Team, and they will be reaching out directly to assist you.Review fromOctavio R.
Date: 05/02/2023
1 starI had a terrible experience with Hilton Grand Vacations during me and my partner’s trip to Las Vegas over Labor Day weekend in 2022. One of their reps at a kiosk outside The Venetian offered us free tickets to attractions if we attended a presentation about Hilton Grand Vacations (timeshare junk). We agreed and the next day, we were picked up and taken to Polo Towers, where we were subjected to a high-pressure sales pitch about investing in a timeshare. That’s right, they call it an investment (far from the truth!). When we declined, the salespeople became aggressive and wouldn't take no for an answer. We eventually caved in and signed a contract (under suspicious circumstances). The sales representatives repeatedly ignored our stated financial constraints and pressured us into a long-term commitment that we could not afford. We felt violated by their manipulative tactics and the fact that they took advantage of our lack of knowledge about the timeshare industry. We have since discovered that almost everything was a lie, a clever scheme to entrap us into debt. The yearly maintenance fees are very high and it’s not worth what you get. They didn’t disclose to us that the points would expire if we didn’t use them. Availability is a nightmare, good luck ever staying in your timeshare. Don’t believe them when they say you can make a profit from renting out your unit and that it would cover the maintenance fees! This company is nothing more than a scam and it’s disgusting that they continue to get away with it. It is imperative that the public be aware of these violations and avoid doing business with Hilton Grand Vacations.Hilton Grand Vacations, Inc.
Date: 05/08/2023
Hello Octavio, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you. Have a good day!Review fromKristin S.
Date: 05/02/2023
1 starOn 4/6/23 we bought a Hilton Grand Vacation Timeshare. One 4/10/23 we sent a certified letter to the main HGV office in Florida. They received it on 4/11/23. I spoke with Tabitha on 4/11/23 she said I will get my down payment refund in 2 weeks. On 4/25/23 I spoke with Erin and she said I will get my refund in 14 business days. On 5/2/23 I spoke with Eric and he said I need to call the Sales Office where we bought our timeshare. I have beeb calling them for over 15 minutes and no one answers. Ww followed the correct protocol to cancel our timeshare and get a refund. But we still have not been refunded.Hilton Grand Vacations, Inc.
Date: 05/08/2023
Hello Kristin, thank you for making us aware. We will look into your case and make sure that you're contacted. Thank you!Review fromJason P
Date: 05/01/2023
1 starHilton Grand Vacations was the worst experience I've ever received with making a reservation at an hotel. I was contacted by Hilton during the Christmas holidays for an offer by Hilton Grand Vacations. I accepted the offer and made travel plans over the holidays. Now, 5 months later... I take the initiative to contact Hilton to get more information on my trip.
They have the audacity to tell me that they canceled my trip and didn't think to notify me of the cancelation. All I was offered was a refund and no sincere apology. I feel like I was lied to by Hilton representatives and ignored after I booked the trip, made arrangements, paid for flights, and spent my hard earned time and money preparing for a family get-a-away this summer. My heart is wounded. I don't known if I will ever stay at a Hilton again.Hilton Grand Vacations, Inc.
Date: 05/03/2023
Hello Jason, we apologize for the frustrations you have experienced. Please know that we have shared your feedback with our Team and they will be reaching out directly to assist you.Review fromROBIN F
Date: 05/01/2023
1 starWe decided to put our trust in Hilton Grand Vacations when they told us that we needed to upgrade to not lose the status we previously had with Diamond. We were convinced this would be the best decision of our lives, especially since Hilton has a reputation for being such a great company. They told us about the many benefits we can gain just by being a member with them, but we now realize that it was all a lie. Originally, we only had enough points to take one vacation a year. However, they told us with this membership we were able to take as many trips as we want at a discounted price. There is nothing “discounted” about paying almost $100,000!! We are in our 60’s and are led to believe that their employees specifically targeted us! Stay far, far away from them. They cannot be trusted.Hilton Grand Vacations, Inc.
Date: 05/08/2023
Hi Robin, thank you for your feedback. We are disappointed to hear this was your experience. Please know that we have shared this with our Team, and they will be reaching out directly to assist you. Have a good day!Review fromDerondo W
Date: 04/30/2023
1 star
We are so disappointed with Hilton Grand Vacations and regret ever taking advantage of the “Mini vacation” that was offered to us. Even that process in hindsight was misleading; talking about having access to Disney and Universal as if they were affiliated with them in some way. (They aren’t, by the way). When we attended the required presentation, we were told the following complete falsehoods. The first that stands out, is that this quite expensive investment would increase in value. It has no actual value outside of the intrinsic dream of vacationing in their greatly overstated manner. We have been owners for over five years, and that is how long it truly took us to understand how we have been taken advantage of. We no longer want to be associated with Hilton Grand Vacations programs, because of their endless upsell tactics that were used on us and from what we can tell all the owners.
When we went on the owner updates, they purposefully misrepresented the compounding costs associated with upgrading. These hidden costs have added up exponentially over the years. Between maintenance, closing, exchange, booking, and processing fees, Hilton Grand Vacations is making what is obviously a lot of money by double and triple-dipping on these contracts. We paid more than $10,000 in just maintenance fees alone. The amount of interest Hilton Grand Vacations is collecting is staggering, especially considering they present the product as a real estate investment and are charging credit card interest rates. This product cannot be refinanced by a bank or credit union, because this is not real estate. They simply glaze over the financial portion by focusing on the monthly payments associated with the mortgage loan. The “price” in the end will represent about 30-40% of your costs. We have lost all faith in them at this point.
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