Reviews

This profile includes reviews for Vistana Signature Experiences's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vistana Signature Experiences

  9002 San Marco Ct Orlando, FL 32819-8600

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  Vistana Signature Experiences

  9002 San Marco Court Orlando, FL 32819

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  Vistana Signature Experiences

  15620 N. Clubgate Drive Scottsdale, AZ 85254

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  Vistana Signature Experiences

  1100 W. Grove Parkway #100 Tempe, AZ 85283

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  Vistana Signature Experiences

  PO Box 204491 Dallas, TX 75320-4491

Review Details

• Review fromKathy B

  Date: 06/04/2025

  1 star

  Kathy B

  Date: 06/04/2025

  My experience with Sheraton Vistana's timeshare program has been nothing short of frustrating and disappointing. What began as a "required meeting" in 2019 turned into a high-pressure sales presentation where I was aggressively convinced to purchase a timeshare with promises of exclusive access to Sheraton and Marriott resorts. The reality has been completely different. I've found it nearly impossible to book at promised destinations outside ******* and ************. Each time I've expressed dissatisfaction; I've been subjected to more "update meetings" that were just disguised sales pitches pressuring me to buy more points.Sales tactics were manipulative and intense. I was repeatedly told this was an "investment" that would appreciate over time and could be passed to my children or simply end with me. Instead, I discovered I was taking out a personal loan affecting my credit, with maintenance fees increasing 6% annuallyforevereven burdening my heirs. The final insult: My contract costs $10,885.27 yearly for a 7-day stay, equating to over $1,000 per night! This is outrageous for what was promised. I was misled, misinformed, and never given time to properly review contracts before signing. Needless to say, I am very disappointed and upset about my experiences.

  Vistana Signature Experiences

  Date: 06/05/2025

  We are saddened to hear of the experience that you have had with your Sheraton Vistana Purchase. It is our goal to get all our Owners on vacation, making memories with their families and so we are sorry to hear this is not the case in this instance. If Ms. ******** truly feels she has been misled or the purchase was misrepresented in anyway, our team would be happy to investigate further. We encourage Ms. ******** to contact our Customer Advocacy Team at ************ to open a case with us. Thank you

• Review fromVincent V

  Date: 06/03/2025

  1 star

  Vincent V

  Date: 06/03/2025

  Purchasing this timeshare has been one of the worst decisions of our lives. We were misled by promises during the sales pitch on our honeymoon, believing it would offer simple and amazing vacation opportunities. Instead, the program has been confusing, frustrating, and nearly impossible to use. The booking process is overly complicated, points expire quickly, and securing availability requires planning over a year in advanceunrealistic for most families.Customer service has been no help, offering vague explanations and directing us to useless resources like "Ownership 101." When we tried to exit, we were told it wasnt possible because we waited too long after the rescission period. Their so-called "exit options" require paying off the loan entirely, despite ongoing life challenges weve faced.Weve spent tens of thousands of dollars on something that brought no value to our family. We strongly warn anyone considering a timeshare with Vistana to think twice. This company takes no accountability for its misleading sales tactics and offers no real support to customers.

  Vistana Signature Experiences

  Date: 06/05/2025

  We are sorry to learn that Mr. ********* is unhappy with his Vistana Purchase. It is our goal to get all our Owners on vacation, utilizing their ownership and so we are sorry to hear this is not the case in this instance. If Mr. ********* would like assistance trying to utilize his ownership and making reservations we encourage him to call the Vistana Owner Services Team at **************. Alternatively, if Mr. ********* feels as though he was misled, or the purchase was misrepresented in anyway, we would be happy to look into this on his behalf and ask that he call our Customer Advocacy Team at ************.

• Review fromJoseph Z

  Date: 05/23/2025

  1 star

  Joseph Z

  Date: 05/23/2025

  We have been hoodwinked by Vistana, part of the Marriott Vacation Club. It is NOT a gift for your children to inherit a product that today costs over $1,600 a year in Maintenance Fees. We were never told that they would be required to take over our financial commitments as part of this farce. No one should or could take on this debt. They hide behind different umbrellas of product that is impossible to understand. Moreover, we have found that it is impossible to use. Every time we called to get clarification or assistance in obtaining what we were promised during the initial sham of a presentation, we are met with customer service agents that are not remotely trained in the product they are supposed to service. I have personally reached the point of being so overwhelmed and distraught that I was brought to tears. They held us hostage and kept us from enjoying our real vacation with our kids. At this point we are stuck in the ridiculous shell game. Vistana, Marriott, Sherton by whatever name they are hiding behind they are out to rip you off!

  Vistana Signature Experiences

  Date: 05/27/2025

  We are sorry to hear about Mr. ******** experience with his Ownership. Our goal is to get everyone on vacation using their ownership and we are truly saddened to learn of this experience. If Mr. ****** believes he has been misled in anyway we encourage him to call our Customer Advocacy team at ************ to open a case where we would be happy to assist in researching any claims of misrepresentation. Thank you

• Review fromOmar M.

  Date: 05/20/2025

  1 star

  Omar M.

  Date: 05/20/2025

  At Sheraton Vistana Resort Villas in *******, we were repeatedly approached to attend a presentation. At the presentation, we were introduced to a salesperson who gave us a tour of the resort, emphasizing the exclusive member access to various locations worldwide. He showed us impressive pictures and shared personal stories about his own family vacations. When we expressed interest in visiting ******, he assured us he could make that happen for free, implying that we would receive free points to use toward our trip. He assured us that these nice, spacious rooms would always be available for members, reinforcing the impression of unparalleled access to high-quality accommodations. After the tour, we sat at his desk where he continued displaying vacation spots on his computer, mentioning how he had visited or planned to visit each location and further cementing the idea of endless travel. However, my experience encountered numerous restrictions. He also misled us about the online booking system which he maneuvered smoothly during the presentation, assuring us that our access would be the same. But once we became owners, we found the online portal was frustratingly difficult with two separate portals for international and local bookings. Maintenance/HOA fees also increased each year without transparency and had to be paid through a different website. The online terminology is unclear, and we often called customer service representatives who frequently used these calls as opportunities to upsell us on more points. The final deceptive step was the rushed signing of paperwork. Instead of carefully explaining the contract, the representative provided only a summary and expected us to sign or initial each page without question. He mentioned a time limit for setting up online accounts, but at no point did he inform us of any cancellation window should we change our minds. This lack of transparency further demonstrates the deceptive nature of the sales process.

  Vistana Signature Experiences

  Date: 05/27/2025

  We are saddened to hear of ****** experience with his Sales Executive. If he needs assistance with maximizing use of the program, he is encouraged to contact Owner Services at ************. Owner Services has hundreds of Vacation Advisors who are program experts, they can certainly assist Mr. **** with his vacation requests. Also, If **** feels as though any misrepresentation did indeed take place at the time of sale, he is more than welcome to contact the Customer Advocacy Team at ************ where we would be happy to open a case and investigate further. Thank you

• Review fromAnna C

  Date: 05/16/2025

  1 star

  Anna C

  Date: 05/16/2025

  I recently had a frustrating phone call with Vistana regarding my account and the possibility of exiting my contract. When I spoke to Owner Services, they informed me that an exit is not available if there is a balance on my account. However, they mentioned that if my account were brought up-to-date, they might consider an exit. They also explained that the lien on the property is for taxes and maintenance fees, but because my account is overdue, an exit is not an option. Instead, they encouraged me to speak with the ****************** to explore other options.I was transferred to **** in Finance, and she reiterated that the only way forward was to bring my account up-to-date, which Ive made clear I am not planning to do. **** explained that the property is currently 104 days overdue, and at 150 days, they would begin foreclosure proceedings, including sending letters and eventually involving a lawyer. However, she also stated that an exit is not available, despite their willingness to foreclose on the property.This policy makes no sense to me. If Vistana is willing to foreclose on the property and take legal action, why wont they simply take the property back through an exit process? This approach seems unnecessarily difficult and counterproductive. **** confirmed that neither Finance nor Owner Services records conversations, which I find concerning for transparency.I am requesting clarity on Vistana's policies and a reasonable resolution. If foreclosure is an eventual outcome, there should be an option for owners to exit without going through such an unnecessarily drawn-out and punitive process. This experience has left me deeply dissatisfied.

  Vistana Signature Experiences

  Date: 05/27/2025

  We are sorry to learn of Ms ******** experience with the Owner Services and Financial Services Team. They are however correct in their explanation of available options whereby we are unable to provide a guaranteed exit solution. You do have the option to sell your ownership on the external resale market or through a third-party resale company. If you choose to pursue this route, we strongly encourage you to conduct thorough research, ask for references, and verify the legitimacy of any resale company you consider. For additional guidance, the American Resort Development Association (****) offers helpful resources on vacation ownership resales at ************. Thank you

• Review fromYouseph M

  Date: 03/29/2025

  1 star

  Youseph M

  Date: 03/29/2025

  Our relationship with Sheraton Flex, part of the Marriott Vacation Club, began in 2011 when we attended our first presentation, and we subsequently upgraded our ownership in 2020, believing it would enhance our vacation options.This experience was utterly disappointing, as the accommodation we received was substandard, more comparable to a ******* than the luxurious showroom presented during our upgrade presentation, more in line with a ******** branded property. Despite countless attempts to book vacations, we consistently encounter complete unavailability, forcing us to resort to booking through ********************** and paying additional out-of-pocket expenses for our vacations. Our frustration has been compounded by the dramatic increase in maintenance fees, which have doubled since we became owners. During the sales presentation, we were explicitly assured that any fee increases would be nominal. This misrepresentation, along with others, has significantly impacted on our financial planning and trust in the entire ******** organization. One of the key factors that influenced our upgrade was the promised access to ****** Resorts and cruises at Member discount rates. We have since discovered that no such ****** benefits exist, and the salespeople completely fabricated Sheraton's alleged affiliation with *******Maybe we should be talking to ****** about how they are being name dropped as a benefit.

  Vistana Signature Experiences

  Date: 04/22/2025

  We're sorry to hear that you're no longer satisfied with your ownership and feel that the resorts are not meeting your expectations. While we cannot guarantee availability at any of our resorts, we recommend reserving your stay 12 to 13 months in advance, depending on your owner benefit level, for the best booking experience. Although ****** is not part of our program, you do have the option to exchange your ownership through **********************, which is owned by Marriott Vacations Worldwide. This would allow you to trade into ****** Vacation Club or the cruises you mentioned.

• Review fromD. R.

  Date: 03/24/2025

  1 star

  D. R.

  Date: 03/24/2025

  Owning a timeshare with Vistana has been one of the biggest mistakes weve made. We were promised so many incredible benefits during the sales pitch, but the reality? Its been nothing short of a nightmare. How can a so-called "dream vacation opportunity" cause so much stress and hardship?This ownership has become a massive financial burden that's draining us. The price were paying is ridiculously high and offers no value. We were told we could exchange unused points every year through ********. That was supposed to be a great feature. But in practice? Its an overwhelming, chaotic mess. Nothing works as advertised. It feels like we were sold a fantasy that never existed.Its heartbreaking that we cant even afford to take our child on vacation because of the financial hole weve been dragged into. How is that okay? The price that we are paying for this timeshare is extremely elevated for a normal vacation. The fact is that we could find better vacation alternatives for cheaper price.Vistana has taken what was supposed to be a joyful experience and turned it into a source of ongoing frustration and regret. I wouldnt wish this situation on anyone. This timeshare has brought nothing but problems, and its clear that ownership with Vistana is not the "dream" they sold us. Its a nightmare we cant seem to escape. We have requested to cancel and they refuse until it is paid in full. No matter that they lied to get us into it and it is a burden, as long as they get their money is all they are concerned about. Dont get involved with this company!

  Vistana Signature Experiences

  Date: 04/22/2025

  We're sorry to hear that you're disappointed with your purchase. At the point of sale, you agreed and signed that you understood both the loan and maintenance fee details of your purchase. You also acknowledged the 10-day rescission period, during which you had the opportunity to review your purchase documents and either proceed or request a cancellation for a full refund. Since you did not exercise your right to cancel, the purchase was recorded and is legally binding. If you are not satisfied with your purchase, you have the option to sell it on the external market. Should you choose to use a timeshare resale company, we recommend evaluating the company first by asking for references. Additionally, you can find information regarding the resale of vacation ownership from the American Resort Development Association (****) online at ************.

  D. R.

  Date: 05/06/2025

  While we acknowledge the initial agreement, it is disheartening to realize that the promised benefits have not materialized, leaving us in a difficult position.Initially, we were led to believe that owning a timeshare would enhance our family's vacation experiences and bring us closer together. Unfortunately, the reality has been the exact opposite. The financial strain this commitment imposes has made it impossible for us to enjoy the vacations we were promised. We cannot even afford to take our child on a vacation, which is a heartbreaking situation for any parent.The suggestion to resell our timeshare on the external market is not feasible for us. The current market conditions make it nearly impossible to find a buyer, and engaging a resale company would incur additional costsfunds that we simply do not have. Moreover, the negative impact this timeshare has had on our credit score severely limits our ability to pursue other financial opportunities, such as purchasing a home, further exacerbating our predicament.The combination of the $270 monthly payments, the $899 maintenance fee, and the accruing late fees and interest is untenable. It has become clear that this timeshare is no longer sustainable and is affecting our familys well-being. Our primary concern is to provide for our child's needs and secure a stable future, something that this financial burden impedes.We urge you to consider our situation and work with us to find a solution to this pressing issue. Exiting from this financial and emotional hardship is of utmost importance, and we hope for your understanding and cooperation in resolving this matter promptly.

• Review fromLiliana C

  Date: 03/10/2025

  1 star

  Liliana C

  Date: 03/10/2025

  Ive stopped payments on my timeshare because I cant afford it, and it hasnt lived up to the promises made when I bought it. It was sold to me as an "investment," with assurances that I could rent it out for significant returns. However, when I tried renting it, I earned far less than expected. For instance, I was told I could rent the Presidents Day week for $8,000, but I only made $2,100. I was led to believe rental income would cover maintenance fees and leave me with a profit, but that hasnt happened.When I made a second purchase, things became even more confusing. I felt pressured during both transactions. The sales team continuously lowered prices, added incentives, and insisted I couldnt leave the room or take time to think. The first purchase took me all day to finalize. The second time, I spent 4 hours at the presentation, went to lunch, and returned to complete the paperworkturning it into a 5-6 hour ordeal.The promised value simply isnt there. Booking has been a constant struggle due to limited availability, tight deadlines, and overly complicated processes. Its been rare for me to book what I actually want, leaving me frustrated and disappointed.When I reached out to ***** at Vistana for help, she told me Id have to pay off the timeshare in full before theyd assist me. This entire experience has been financially draining and incredibly disheartening. Its not what I was promised, and the stress has been overwhelming.

  Vistana Signature Experiences

  Date: 03/14/2025

  I'm truly sorry to hear about your experience and the frustration you have faced with your ownership. We understand how disappointing it can be when expectations are not met. When you purchased your ownership, it was agreed and acknowledged that it is for personal use only and not for investment purposes. We apologize that your second purchase took longer than the first; this can sometimes happen due to the sales process or questions asked during the sale. Regarding the exit program, while we do have one, exit options are not guaranteed and depend on business conditions. Additionally, the ownership must be paid in full without any outstanding balance. We appreciate your feedback and are here to assist you in any way we can. Please feel free to reach out to us directly for further support. Thank you for your understanding.

• Review fromAlviin M

  Date: 03/07/2025

  1 star

  Alviin M

  Date: 03/07/2025

  Vistana is the ugly step sister of the ********************. Before the merger it was difficult to get ****** properties. Nothing but excuses as to why, In total, they sell more points to properties then they have room for, making promises that never come to fruition. And, they are still selling points now. Now that ******** has taken over it is worse as they save some inventory for ******** club owners so even less property is available. They promise that if you buy more you get higher opportunity, but again property is never available. Today I called at exactly the time on the second, and multiple properties are already filled. Recently property was not available through points that I could rent per night for cash. So they take your owner fees, then rent out your property. It is difficult to understand how this does not rise to RICO ********** However the pages of carefully worded contracts leave no relief to the buyer, so PLEASE don't purchase anything from this company (Vistana associates or ********) for any reason. Someone is getting these properties, and it is difficult to believe that it is not an inside job.

  Vistana Signature Experiences

  Date: 03/14/2025

  Hello *****,I understand your frustration with your ownership, and I want to address your concerns with clarity and professionalism. At ******** Vacation Club, we have a fiduciary responsibility to protect owner inventory, and as the developer, we do not oversell inventory. To increase your chances of securing a reservation at a specific resort, it is best to book during your available booking window when inventory is released. However, please note that this does not guarantee you will receive the specific room and dates you desire, as other owners also have the ability to reserve during this time. If there is no availability, I recommend asking the owner services representative to place you on a waitlist for your requested dates. Regarding availability showing as a paid rate or *************** points, owners have the first right of usage. However, owners also have the option to trade their ownership for *************** points. When this happens, the availability becomes open for Marriott Bonvoy points usage. Similarly, owners can rent their ownership through Marriott Vacation Club and receive funds for renting it out, making the rental availability open for nightly rental. Thank you for your understanding.

• Review fromChristine A.

  Date: 02/28/2025

  1 star

  Christine A.

  Date: 02/28/2025

  We deeply regret ever purchasing a timeshare with this company. One of the main reasons we bought it was the promise of flexibilitybeing able to use our points (Star Options) to vacation at different locations. However, we quickly discovered that most of their other locations are unavailable at our points level for the same amount of time as our home resort at ********. The only way we can get a 7-day vacation is by using our home timeshare, which completely defeats the purpose of what we were sold. During the initial presentation, they assured us we could enjoy a 7-day stay at any of their locations, but that turned out to be a complete lie. To make matters worse, our timeshare is fully paid off, yet they still refuse to let us out of the contract. This has been an incredibly frustrating and disappointing experience, and we would strongly advise others to avoid doing business with this company. 1 star is too generous.

  Vistana Signature Experiences

  Date: 03/14/2025

  Hello *********, we are sorry to hear about the disappointment you are experiencing with your ownership. While we understand that you have enjoyed many vacations using your ownership, we would like to clarify a few points. Firstly, as the developer, we do not have control over the maintenance fees, as these are discussed and agreed upon by the owner's association of the resort. Secondly, we also do not have control over the lack of an exit option for ********** due to the Commonwealth of the Bahamas not having such a program. However, you do have the opportunity to sell your ownership independently. We recommend researching potential buyers through **** at ************. Thank you for your understanding.

  Christine A.

  Date: 04/07/2025

  If this is a decision made by the *******************, why are most owners unaware of the increase and opposed to it? Who exactly makes up this association? If we pay our fees to you, why dont you have the authority to put an end to this? Once again, no one in your company is willing to take responsibilityjust shifting the blame. Instead of giving owners the runaround, take action and provide real support.