Reviews

This profile includes reviews for Vistana Signature Experiences's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Vistana Signature Experiences

  9002 San Marco Ct Orlando, FL 32819-8600

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  Vistana Signature Experiences

  9002 San Marco Court Orlando, FL 32819

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  Vistana Signature Experiences

  15620 N. Clubgate Drive Scottsdale, AZ 85254

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  Vistana Signature Experiences

  1100 W. Grove Parkway #100 Tempe, AZ 85283

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  Vistana Signature Experiences

  PO Box 204491 Dallas, TX 75320-4491

Review Details

• Review fromTracy S

  Date: 02/23/2025

  1 star

  Tracy S

  Date: 02/23/2025

  I initially purchased our first timeshare before 2018 in *******, *******, through Vistana/Marriott/***. In January 2019, we vacationed in ******, ******, where we were persuaded to purchase another timeshare with the promise of lower maintenance dues, more points, and the merging of our fees into one membership at full price and the second at half price. Unfortunately, this never happened, and our fees were never merged.We were also never informed that we needed to call by a certain date each year (or every other year) to roll over our unused points. When we discovered this, we were told we had to pay an additional fee to save the points we had already paid for. The Mexico timeshare was on an every-other-year point disbursement, which added to the ************ May 2022, we visited ******* again and were told we needed to attend another meeting. We went into it determined not to buy anything else, but we were once again convinced to purchase, with the promise that everything would be merged into one maintenance fee and one membership fee. We were told we could get rid of the Mexico ownership, which had the every-other-year point disbursement, for easier management. However, we were not informed that the points still had an expiration and required additional fees to ********, we realize that we signed two new contracts that were not properly explained to us. Our original $30K timeshare has now ballooned to over $100K, not including the ongoing maintenance fees and membership dues for two contracts. When we try to discuss this with the sales team, we find they are rarely available, and we were told we could rent our timeshare to offset costs, but this also comes with additional ******* this point, we feel overwhelmed by the hidden costs and lack of transparency throughout this process. We have been trying to cancel our contracts with Vistana/******** for over a year now, all we get back are scripted emails. They are LIARS!

  Vistana Signature Experiences

  Date: 03/14/2025

  Hello, *****. I'm sorry to hear about your frustrations with your ownership. In order for us to review your concerns further, please contact our **************************** at ************.

• Review fromWinsom H

  Date: 01/21/2025

  1 star

  Winsom H

  Date: 01/21/2025

  When we signed our contract in September of 2004 with Harborside at ******** Development Limited (now Vistana), we were made many false promises. We quickly learned that there was no truth behind the promises, as we endured hours-long aggressive sales pitches. We were asked to wait even longer for another sales agent to prolong the process into a 3 - 4-hour long sales pitch. Another alarming misrepresentation of the timeshare is the ever-increasing annual fees. Weve experienced an aggressive 50% increase in fees over 4 years. We were never informed this fee was always increasing and perpetual in nature. Consequently, within a global pandemic, when no one was able to book a vacation, we were still required to pay the maintenance fee. We were told the resort would be private but came to find out that it was not. We were never informed of the interest rate on the loan. The financial malfeasance is at an all time high with this company and the deception used within the sale department is astounding.

  Vistana Signature Experiences

  Date: 01/28/2025

  Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met. Your purchase documents from over 20 years ago do include information about maintenance fees and loan terms. They also state that Vistana has no control over maintenance fee increases, as these are agreed upon and collected by the owner's association. We apologize for any inconvenience caused by the sales process and the increase in fees. We appreciate your feedback and are here to assist you in any way we can.

• Review fromChristina H

  Date: 12/10/2024

  1 star

  Christina H

  Date: 12/10/2024

  I deeply regret my decision to purchase a timeshare with Vistana. Two years ago, as a single mom, I was sold on the promise that this would not only provide wonderful vacation opportunities for my children but also function as an investmentthat I could rent it out and make money. Sadly, none of this has turned out to be true.I later upgraded my membership after bringing my partner on board, thinking this might improve our ability to use or rent the timeshare. Unfortunately, it didnt. Despite the upgrades, our experience remains frustrating, and the promises made by Vistana's **** continue to feel like empty lies.When I finally decided to cancel, I emailed Vistana, hoping for a resolution. They offered me a Deedback option, but heres the kicker it required that the timeshare be fully paid off first. This solution is an insult since the reason I want to cancel is that I'm not getting any value for what Ive already paid. Why would I want to pay even more just to hand it back?This entire experience has left me feeling betrayed and angry. If youre reading this, consider this a warning: do not fall for the sales pitch. The promises of vacation flexibility and rental income are just a scam to take your money. Learn from my mistake and steer clear of Vistana.

  Vistana Signature Experiences

  Date: 01/28/2025

  Thank you for sharing your experience. We understand your frustration and regret that your expectations were not met. Marriott Vacation Club has over ******* owners who enjoy their ownership and vacation experiences. However, as stated in your purchase documents, this purchase is for personal use and not an investment. We apologize for the frustration you are experiencing with our exit options. Unfortunately, we are unable to take back your ownership with an open loan. Like other real estate, you do have the option to sell externally on your own or through a third-party market. We appreciate your feedback and are here to assist you in any way we can.

• Review fromPHILIP B

  Date: 11/21/2024

  1 star

  PHILIP B

  Date: 11/21/2024

  ****** ***** Back in 2003, we first entered into a contract with Vistana at ********** during a trip to *************** in the *******. We were genuinely happy with the location in the ******* and had positive feelings about the company, even though it changed ownership multiple times and we seemed to meet a new salesperson with every annual visit. Now, were facing some issues. Its become increasingly confusing to us that ******** is the current owner and not Vistana. The property we purchased in ******************** a loan balance of $33,676, for which we pay $735 per month. We want to get rid of it because our health and financial circumstances have changed significantly. We want to let go of the other two Harborside timeshares as well. While theres no loan attached to those, were reluctant to keep paying the ongoing HOA fees. At this point, its no longer feasible to maintain all these properties or to pass on this financial burden to our two children and grandchildren. While the salespeople have always been kind and polite, weve come to realize that this arrangement no longer fits our needs as we grow older, both in terms of health and our financial situation. We have requested that they take back these timeshares and cancel the loan on the 1 contract. We dont feel like were asking too much considering how much weve paid to date.

  Vistana Signature Experiences

  Date: 12/18/2024

  We appreciate you sharing your experience with us and are sorry to hear about the difficulties youre facing. Its understandable that changes in health and financial circumstances can significantly impact your ability to maintain your timeshare properties. We apologize for any confusion caused by the change in ownership from Vistana to ********. We strive to provide clear communication during such transitions. We understand your concerns about the loan balance and ongoing HOA fees, especially given your current situation. While there are no exit options available for your Harborside weeks, you do have the ability to sell your ownership independently.

• Review fromJena B

  Date: 11/06/2024

  1 star

  Jena B

  Date: 11/06/2024

  I am incredibly upset about my experience with my timeshare, which I haven't been able to use for the last five or six years. As my mother's primary caregiver, I faced major obstacles in utilizing the timeshare, and now, with my own dementia diagnosis, I struggle to remember the details of this property purchase. The reality of my ownership only manifests through the ongoing payments I make with the help of a friend. I feel I was misled during the purchase, as I was deceived and pressured into believing in false promises of rising investment value, easy resale, and rental opportunities. The supposed "60-minute meeting" turned into an exhausting three to four hours filled with high-pressure sales tactics from various representatives, including a supervisor and manager. I wasn't informed about the annual increase in maintenance fees or that my "special deal" was only valid for that day. On my fixed income, these rising costs are draining my savings, jeopardizing my hopes for a comfortable retirement, and causing financial stress. My desire to use the timeshare has faded, and I feel trapped in an arrangement that has become a heavy burden. **** B

  Vistana Signature Experiences

  Date: 11/13/2024

  Hello, I'm sorry to hear about your health challenges. We take your concerns very seriously. In order for us to review your concerns further, please email our **************************** at **************************

• Review fromCarlos D

  Date: 10/01/2024

  1 star

  Carlos D

  Date: 10/01/2024

  No se dejen atrapar comprando un desastroso tiempo compartido con Vistana Signature Experience. Nuestra experiencia aqu no ha sido nada de lo que esperbamos. Todo comenz cuando quedamos en el ********************** Resort. Recibimos una llamada de nuestro agente de el cuarto. Expresaron inters en ofrecernos oportunidades durante nuestra estancia en el hotel. Mi esposo estaba terriblemente enfermo, vomitando y con molestias de la pansa. El agente nos asegur que la reunin sera breve, as que decidimos asistir a la presentacin. El presentacin dur mucho tiempo, y nos presionaron para comprar. En realidad, estaba tan preocupada tratando de asegurarme de que mi esposo no se desmayara, y realmente no entenda qu estbamos comprando. No me dieron tiempo ni siquiera para leer y revisar los documentos porque estaban tan enfocados en presionarnos para firmar y siguir con nuestro da. Esta jente se aprovecharon de mi esposo y de m. Me enoja que lo dej pasar de mis manos. No he recibido una respuesta y por eso quera escribir esta resea para advertir a otros que ******* dos veces antes de permitir que esta empresa los estafe hacindoles pagar por un producto intil. Es mas facil ahorrar su dinero y buscar ofertas que no les quiten dinero mensualmente por algo que ni siquiera pueden usar. Este lugar es una estafa y si se niegan a responderme y sacarme del contrato, buscaremos ayuda legal para resolver esto. Estoy harta de estos ladrones. Mantnganse alejados de Vistana por favor.

  Vistana Signature Experiences

  Date: 10/02/2024

  We apologize for the frustration you experienced during your purchase. While we regret that you felt pressured, please note that you had a 10-day rescission period to review the purchase documents and decide whether to proceed or rescind. Thank you for sharing your feedback.

• Review fromIrma R

  Date: 10/01/2024

  1 star

  Irma R

  Date: 10/01/2024

  Against Sheraton Vistana Signature Experience (part of Marriott Vacation Club) for deceptive business practices and violation of my consumer rights in acquiring multiple timeshare ************* the time of purchase, the sales representative ******** ***** assured my husband and me that if we ever wanted to sell the properties, the company would assist us without any problems, as there was a high demand for these timeshares. However, this promise turned out to be false. I requested a formal exit from my properties, Sheraton Vistana Signature Experience offered me an "exit option" that confirmed what I had acquired was, in reality, a lifelong obligation. This directly contradicts the claims made by the sales representative, ******** *****, who assured us that we were purchasing an inventory that would always retain its value. This situation represents a clear violation of my Right to Information, one of the fundamental rights that every consumer should have. Consumers must receive complete, truthful, and adequate information about the products or services they acquire to make informed decisions. Had I known the true nature of this service, I would never have purchased a timeshare.I find it unacceptable when contacting Sheraton Vistana Signature Experience, I was directed to a timeshare resale company ********************************** attempts to obtain large sums of money without offering any sale guarantees. I have received documents asking me to sign over my property to Vistana Signature Experience and accept a foreclosure process, which is unacceptable.I refuse to continue paying money for this deceit. I request the intervention of the competent authorities to investigate these deceptive practices and to demand that Sheraton Vistana Signature Experience:Provide the complete documentation for the properties that I have fully paid for.Refund the total amount paid for the properties due to the violation of my consumer rights and the breach of promises made.

  Vistana Signature Experiences

  Date: 10/02/2024

  We apologize for the frustration youve experienced. While you did acknowledge our exit options, please note that availability depends on business conditions. Additionally, the purchase into ownership is for personal use and not an investment. We regret any miscommunication and are committed to addressing your concerns. Thank you for bringing this to our attention.

• Review fromThomas W

  Date: 09/04/2024

  1 star

  Thomas W

  Date: 09/04/2024

  We've been attempting to return our Vistana timeshare since February. We felt pressured into buying the timeshare and are now unable to get out of it. I talked to ****, who informed me that the only way to exit the timeshare is through a straight deed back program once the loan balance is zero and maintenance fees are fully paid. **** mentioned that this is the sole option for exiting, but we are unable to afford paying it off and wish to be free of it.

  Vistana Signature Experiences

  Date: 09/10/2024

  Im sorry to hear about your difficulties with the Vistana timeshare. We understand that the situation is frustrating. Please note that the exit options are dependent on business conditions, and this was acknowledged during the signing process.

• Review fromRobert S

  Date: 08/13/2024

  1 star

  Robert S

  Date: 08/13/2024

  Purchasing the Vistana timeshare is the worst decision I have ever made. It is difficult to use and impossible to exit. I can't believe there isn't more regulations regarding timeshare scams! I have stayed at *************** and thought the Vistana timeshare would be more reputable but I was wrong and will probably never stay in a Marriott again. Buyer beware!!!!!

  Vistana Signature Experiences

  Date: 09/10/2024

  Im sorry to hear about your negative experience with the Vistana timeshare. It sounds incredibly frustrating and disappointing. Are there any specific challenges youre currently facing that we might be able to assist with?

• Review fromOttavia H

  Date: 08/10/2024

  1 star

  Ottavia H

  Date: 08/10/2024

  I initially thought that purchasing a timeshare with Vistana was a wonderful idea for my family. We imagined spending quality time together and saving money on dining while on vacation compared to staying at hotels. Unfortunately, my experience was far from what I was promised. The negatives have far outweighed the positives. I was promised a one-bedroom villa but was instead given a studio villa. This was misleading and disappointing. Since purchasing the timeshare, my health has declined, and the ******19 pandemic has further strained my finances. When I reached out to Vistana for help, I never received any assistance from customer service. I was told that this would be a great financial investment and that I could easily rent it out. Unfortunately, this has not been the case, and making reservations has been anything but easy. The promises made during the sales process were not honored. I feel misled by the inaccurate information provided regarding the type of villa and the supposed ease of making reservations and renting out the property. Despite my efforts to exit, I was informed that it's impossible due to an open loan. The broken promises and limited availability have led me to seek cancellation. Overall, my experience with Vistana has been frustrating and disappointing. The company needs to make significant changes to meet customer expectations and provide the level of service they claim to offer

  Vistana Signature Experiences

  Date: 09/10/2024

  Im sorry to hear about your disappointing experience with Vistana. It sounds like the promises made during the sales process were not honored, leading to significant frustration and financial strain. For assistance, you can reach Vistanas Customer Advocacy team at ************.