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Business Profile

Oils

Pheromonie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

This profile includes complaints for Pheromonie's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pheromonie has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pheromonie

      261 Joy Haven Ave NW Palm Bay, FL 32907

    • Pheromonie

      18105 Pine Hammock Blvd Lutz, FL 33548-7912

    • Pheromonie

      2806 Cypress Bowl Rd Lutz, FL 33558-5037

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a scam Never received item Never received a reply regarding my countless email inquiries Please shut them

    • Initial Complaint

      Date:06/22/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order perfume from my other lie they charged my account I never received my product and they still took money out of my account never received the product or my money back I have tried to email them 3 times as well with no response

    • Initial Complaint

      Date:06/05/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have emailed this company multiple times and Ive still gotten no response. 12/2/22 it was paid and taken from my bank account. Order receipt NO. ***** December 02, 2022 Original MY Pheromonie BUY 1 GET 1 FREE $19.99 Discount -$2.99 Subtotal $17.00 Shipping $4.98 Tax $0.00 Total $21.98 Delivery Shipping address *********************** **************************************************************************************************************** ********** Shipping method Tracked and insured Shipping

    • Initial Complaint

      Date:05/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a perfume from my pheromonie website and haven't received it I tried to communicate with company I have had no response and when I went to look up more info on how to get in touch with them I see I am not the only one this has happened to there are hundreds if not thousands of people this is happening to they have paid for the product and haven't received it some have been since November of 2022

    • Initial Complaint

      Date:05/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Oct. 22, 2022 I placed an order with My Pheromonie. I have tried to email and track my order #***** with no responce at all.

    • Initial Complaint

      Date:05/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I order pheromonie perfume on February 6th 2023 in the amount was $24.97, it took longer than expected to receive. Then I started getting charged a subscription fee. I have been getting this subscription fee charge since March 3rd in the amount of $17.85, I never signed up any subscription and they claimed that I could log in and cancel using my email and order number #*****. As you can see from the screenshot that it doesn't work. I have requested a refund for the three fraudulent charges from this company. Since they have stopped responding with me through email I have gotten their phone numbers and i have reached out via text message still waiting for a response, but in the meantime i am now disputing these three subscription charges with my bank. These are the numbers I have for this company ********** and **********.

    • Initial Complaint

      Date:04/24/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with My Pheromonie on October 29, 2022. The order # is *****. I have tried to contact them by email and I get a response of"email can not be found"I would either like my product or a refund of $24.93 that I paid.

    • Initial Complaint

      Date:04/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered perfume from mypheromonie.com on Nov. 23 2022. On Dec. 23 I emailed ********************************** with no reply. Today, five months from when I ordered, it still hasnt shipped and Ive gotten no reply. There is no way to get a refund because they wont respond. This exact thing has happened to a lot of other people and I believe its a big scam. Order confirmation # *****

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with the ****************** on 10/3/2022 and have waited for my order to be delivered. My order number is *****. I have reached out to the company several times since then inquiring about my order and the only response was that they are sorry for the delay and that they would refund my purchase price if it wasn't delivered soon. I have received neither my order nor my money back.

    • Initial Complaint

      Date:04/03/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 2,2022 I placed an order with company in the amount of $24.93 and to date I have never received the product. They also do not respond when you send emails.

    Pheromonie is NOT a BBB Accredited Business.

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