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Business Profile

Oils

Pheromonie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

This profile includes complaints for Pheromonie's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pheromonie has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Pheromonie

      261 Joy Haven Ave NW Palm Bay, FL 32907

    • Pheromonie

      18105 Pine Hammock Blvd Lutz, FL 33548-7912

    • Pheromonie

      2806 Cypress Bowl Rd Lutz, FL 33558-5037

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/21/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a item from the company on Aug 8th , after a month I reached out to the company to see what was going on and was told through automated emails, there were delays due to covid. Fed up I asked for a refund to which they kept sending the same automated reply stated above. I went back and forth through email with them asking for a refund several more times, to which I kept getting the automated reply. Finally when I threaten them wit BBB, I see they are processing a refund but only for my shipping!

    • Initial Complaint

      Date:08/31/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bottle of phermonie 4 weeks ago and I still have not received it and they won't really respond to emails on the customer service email. There is no phone number to contact them either. I paid $29.98 and for express shipping. I ordered this Aug. 6th and still have zero updates. I want the product or a refund and for sure a refund on the express shipping. My order number is TT11095 and I paid with my **** ending in ****. I'm really feeling like this place is a scam. Buyer beware.

    • Initial Complaint

      Date:08/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order and cancelled within the same 24 hours. I have not received a refund or even confirmation that my refund request was received. I have also looked up my order and they have no trace of it. I have not been shipped a product or been given a refund and there is no one has gotten in contact with me.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a product from pheromonie.com about 2 months ago never received it and asked for a refund a couple of times now and still no refund and no resolution. I keep getting order updates and still no product after 2 months or so now. There is no contact number listed to speak with anyone but they keep providing this fake tracking information. Ive considered this a loss and just dont want anyone else falling victim to this scam.

    • Initial Complaint

      Date:07/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order from pherumonie on the 6th. And I still haven't received my order. I emailed them and never heard back. The following week I sent another email they said sorry that my order was on its way and I will be receiving it soon. We'll still haven't received it. When I try and track it, it says it's waiting to be picked up still and try again later

    Pheromonie is NOT a BBB Accredited Business.

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