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Business Profile

Oils

Pheromonie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

This profile includes complaints for Pheromonie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pheromonie has 3 locations, listed below.

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    • Pheromonie

      261 Joy Haven Ave NW Palm Bay, FL 32907

    • Pheromonie

      2806 Cypress Bowl Rd Lutz, FL 33558-5037

    • Pheromonie

      18105 Pine Hammock Blvd Lutz, FL 33548-7912

    Customer Complaints Summary

    • 96 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a product from this company on 3/4/23. The order was confirmed and I waited until 3/19 to send them an email asking about the order because it still had not shipped. They did respond to that email of mine asking for any updates and the item shipped. I had no idea it was going to be coming from *****. The item has been in transit since 3/19 and no updates are available. I emailed the company again on 3/27/23 and asked to start the process of a return for a full refund but they won't respond. This order is now almost a month old and they have my money but I don't have the product.

    • Initial Complaint

      Date:03/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased on 12/3/23.Order confirmed shipped on 12/9/22.Order number-***** Tracking # ****************** Paid: $21.98 Never received item after numerous emails to them, with no reply.I want my money back.They have the nerve to still send emails to buy from them, but will not reply to any emails asking about my purchase.

    • Initial Complaint

      Date:03/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase on 12/26/22 of ***** and it posted to my account on 12/27/23. I sent numerous emails stating I havent received my order and not once did I receive a response, so now I know it was a scam I just dont want them to do this to anyone else

    • Initial Complaint

      Date:03/08/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/08/2023 This business does not respond to emails or CLAIM they recognize the order number they given you for your order. I also filed a dispute with this company in November on a previous on another bank card but I could not find order and tracking for evidence. So my secondary bank refunded by funds, but I had already placed another order with my primary bank. Same thing happening all over. Even on the transaction ID, the phone number they have listed as ************ is not even valid number. The kicker for this is the company charged me again on 03/05 without my permission. Now Im going to have to closed my bankcard. That's illegal transaction because I never placed another order with them after 02/08 and this was not a subscription for service this was for a product in which I never received.

    • Initial Complaint

      Date:03/08/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i purchased from this company on february 23rd and have not yet received my order. Also today i was charged on my card for an additional purchase that was never made. i would like a refund for the charge on my account since i did not purchase a second order when i still didnt receive my first order. i dont understand why i was charged a second time and i cant get in touch with anyone from the company from their support team. the only way to contact them is their email which they dont reply to. i would like my charge refunded.

    • Initial Complaint

      Date:03/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in February an order was placed for this. My card has been since charged twice. Ive emailed countless times asking for a refund and to cancel whatever this is and have yet to hear anything back. My card was used in a scam and I want my money back.

    • Initial Complaint

      Date:03/06/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this product and I havent heard back from anyone and couldnt get in touch with the customer support and they tried to with draw more money from my account after I already purchased the product

    • Initial Complaint

      Date:02/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order and money was taken from my account seconds later. I never received my order confirmation email as stated when the order was placed. Therefore I have no order # or tracking #. I emailed them on a Friday and waited over the weekend because theyre only open Monday through Friday. Come Monday no response. However I keep getting future purchase emails. Emails giving me 15% off my next order etc. Based on the other complaints I read, they literally just took my money for nothing. At least the other people got an order/tracking# to at least look up info. I got nothing. Not even a confirmation email. If its going to take longer than expected I can deal with that but at least let me know whats going on with my order and give me an order #. Also they do have on their site that they are accredited by BBB. That right there should shut them down. Why is this allowed?

    • Initial Complaint

      Date:02/28/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered from mypheromine on December 2, 2022. Item has never been received but they charged me *****. Filed complaint with Bank and contacted company via email numerous times. They only response was they wanted me to stop the charge back from the bank even though I hadn't received the product. To date I have not received the product nor my money back!

    • Initial Complaint

      Date:02/24/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is a rip off!!! I have been emailing them about my order with no response!!! My order says shipped and been sitting in the same spot since December 5th 2022!!! I want these people to return my money and all so pay for my time of waiting for months!!!! This is not right and it's down right ridiculous!!! They are scamming us for our little hard earned money and I don't appreciate this at all!!!!! Please help US?!!!!!!!

    Pheromonie is NOT a BBB Accredited Business.

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