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Business Profile

Oils

Pheromonie

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oils.

Complaints

This profile includes complaints for Pheromonie's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pheromonie has 3 locations, listed below.

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    • Pheromonie

      261 Joy Haven Ave NW Palm Bay, FL 32907

    • Pheromonie

      2806 Cypress Bowl Rd Lutz, FL 33558-5037

    • Pheromonie

      18105 Pine Hammock Blvd Lutz, FL 33548-7912

    Customer Complaints Summary

    • 94 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a buy one get one offer of perfume directly from the website for pheromone perfume in September. I have contacted the company by email several times, at this time I have no product or refund.

    • Initial Complaint

      Date:11/29/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ordered a perfume in September. it is now almost December and i have yet to receive it after paying for express shipping and getting the notification that it shipped in October.

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took my money and have not given me a product. It's been FOUR months.

    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I have sent countless emails regarding my order I placed on October 25th, 2022. I received ONE response. I originally reached out on November 5th, 2022 and didnt receive a response, I then sent a follow up email on November 7th, 2022, I didnt receive a response until November 12th, 2022. Thats an ENTIRE WEEK that no one from your customer service department responded to me. A WEEK. We live in a world where we order something online and it get shipped within a week at most, if not, customer service reaches out.. unfortunately Ive been the one who has had to reach out and do all of the follow up. On November 12th, 2022, I was told that you just checked and my order will be shipped soon.. that isnt a timeframe. That isnt any tracking information. That doesnt tell me anything. I paid for my product almost a month ago and still dont have it or any tracking information. This is absolutely UNACCEPTABLE. My credit card has been charged for the product and shipping. I was supposed to receive my product in 3-5 business days, which was fine.. but no one will respond from this company. When you call the customer service phone number it either rings busy or no one answers it. I understand that $25 might not seem like a lot of money.. but with the world we live in today, I could use that money for food.. I thought it would be nice to treat myself to a little present.. but instead I get scammed.

    • Initial Complaint

      Date:11/15/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sept 16, 2022 I paid $31.98 USD ($43.62 CAD) to Pheromonie to receive 1 bottle of their Pheromonie Oil. They promised delivery and a confirmation email in 24 - 76 hours. It is November 14, 2022 and I have received nothing from them. No shipping confirmation email, and no product. I have reached out to them on 2 other occasions for updates, and get the same automated reply. Today I called their *********** telephone number, and it is a dead line. My order number is *****. I want to cancel this order and get my money refunded ASAP. Please help.

    • Initial Complaint

      Date:11/15/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ****** on August 10, 2022. I never received the product. I emailed and asked for a refund and was given a partial refund for shipping and still as of 11/22/22, I still haven't received the product.I have requested a full refund several times and have received nothing.

    • Initial Complaint

      Date:11/15/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this item on Nov. 5, 2022. I immediately canceled the order based on some information not matching what was stated. I then checked my bank account and funds had been removed by pheramonie. I received and email hours later confirming my order, stating nothing about my cancelation. As of a few moments ago when I go to their site to track my order it states that it does not exist but funds have not been returned to my account and my bank shows no trace of a reversal in process from the company.. It appears they stole another $29.95 . Add me to the list of suckers.

    • Initial Complaint

      Date:11/09/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered fr mypheromonie.com Oct 28 and they took my money &haven't shipped items nor answered emails. I have screenshots for proof.

    • Initial Complaint

      Date:11/09/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Just want my money refunded or my product

    • Initial Complaint

      Date:10/04/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an oil from the company name phermonie on august 8th, I paid for express shipping. The total came out to $29.98. On august 10th I reached out to the company and asked questions about the express shipping and the tracking number. No one got back to me. After waiting for 8 days for my order I contacted the company again on august 16th asking them and making it clear that I need to cancel my order and give me a refund because express shipping shouldnt take 8 days. They got back to me this time but never attempted to cancel my order or refund me, they just said that they are having production delays and allow more time. I contacted my cards Bank so that I can dispute the charge, which I also let the phermonie company know. Fast forward to September 27th 2022, the item was delivered even after I contacted them telling them previously to cancel and refund my order. I contacted them through email once again and now they are saying that because the item was in transit they cant refund me, but I have the tracking history and I had asked for a refund and cancellation before the shipping label for the order was even created.

    Pheromonie is NOT a BBB Accredited Business.

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