Reviews
Customer Review Ratings
Average of 66 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromLou H
Date: 10/17/2024
1 starLou H
Date: 10/17/2024
Poor service, delayed p/u and delayed delivery, had set freight charge, sent in signed paperwork of pod and then almost a month goes by and freight center wants to charge me,not good business practices, not satisfied with any of the services
FreightCenter
Date: 10/18/2024
Thank
you taking the time to tell us about your concerns with your recent shipment
with us.
FreightCenter is a 3rd party logistics company; therefore, we do
not handle or transport freight; we simply connect the shipper to a carrier. As such, the
liability lies with the carrier because they are handling and transporting your
cargo.
We understand billing adjustments are an inconvenient part of the
shipping process and we do our very best to ensure our shippers avoid them at
all costs. Please note that all carriers verify the information provided on the cargo they
handle and if there are any discrepancies with what was reported during the
quote phase and the actual weight, class or dimensions as noted by the carrier,
a billing adjustment is issued by the carrier.
With your
shipment, the carrier weighed it and it was 55 lbs more than what was quoted
which resulted in the additional fees.
As your balance is unpaid, your
debt was transferred to a collection agency, Rauch-Miller International. At
this point, all inquiries should be directed to them.
Thank
you,
The
FreightCenter TeamReview fromMark K
Date: 10/08/2024
1 starcompletely incompetent employees are working, they cannot solve a trivial issue, I called them several times to resolve the issue for a refund, because the transport company refused to pick up the pallets three times, provided that the correct dimensions and weight of the pallets were indicated and there were also attached photos. And at the same time, they also withheld $ 260 from us for the fact that the driver came from Roadrunner Transportation three times and refused to pick up the pallets, although they did not like the first time, our supplier repacked it again and they also did not like it, unjustified reasons for service failure and at the same time still withhold some additional commissions for which We don't have to pay! At the moment, $477 has still not been refunded, and they also took an additional $260 without permission and grounds! I recommend leaving and not using this gangReview fromCorey B
Date: 09/07/2024
5 starsCorey B
Date: 09/07/2024
**** was the person I delt with using FeightCenter. He was very professional and always answered my calls and emails. He quoted me a price for the weight of my freight and it never changed! Top notch operation! My cargo arrived as promised! Thanks **** and freight center!FreightCenter
Date: 09/10/2024
Thank you for the kind review! We are so proud that we earned your business here at FreightCenter. We will be sure to let **** know that you appreciate him.
The FreightCenter TeamReview fromKevin C
Date: 08/22/2024
5 starsKevin C
Date: 08/22/2024
Used them to coordinate a delicate and large package to move. Great service and extremely responsive. My 1st time to use such a service and they had been the most proactive and helpful. Was getting or attempting quotes from others including *********** Old Dominion directly but Freight Center was by far the best to work with.FreightCenter
Date: 08/26/2024
Thank you so much for taking the time to share your experience with us. We take pride in knowing our customers are happy with their shipping experience.
The FreightCenter TeamReview fromRoy E
Date: 08/09/2024
5 starsRoy E
Date: 08/09/2024
Very easy to work with. I needed to ship an odd package from upstate ******** to ******* and they went out of their way to get it done as cheaply as possible. I don't often send freight cross country. But if I do again I will be using them. 5 stars across the board from meFreightCenter
Date: 08/12/2024
We are pleased to know that youve chosen to ship with FreightCenter. Your kind words encourage us to continue doing our best to ensure every experience is a good one.
Thanks again and have a wonderful day.
The FreightCenter TeamReview fromDavid L
Date: 08/01/2024
5 starsDavid L
Date: 08/01/2024
Excellent communication and support setting up shipment. Freight delivered on time in good condition. Good pricing and value. Highly recommended.FreightCenter
Date: 08/02/2024
Were so grateful that you took the time to share your feedback with us. It is our pleasure to work with customers like you.
Thanks again,
The FreightCenter TeamReview fromDouglas H
Date: 08/01/2024
5 starsDouglas H
Date: 08/01/2024
James G**** worked very hard to solve my problem. Although my customer changed his plans on shipping his item, James bent over backwards to set up a way to send it a timely matter and cost affective. James did a great job. Thanks again, DougFreightCenter
Date: 08/05/2024
We’re so grateful that you took the time out of your day to share your review with us. We’ll make sure that James receives your kind feedback. It will make his day!
The FreightCenter TeamReview fromT. H.
Date: 07/23/2024
1 starT. H.
Date: 07/23/2024
Little to no communication from booking rep. Shipment did not arrive in time for tradeshow and no answers or explanations. No updates from rep either and have had to send several follow ups to even receive a vague response. They have already lost our business and anyone else that we know too.FreightCenter
Date: 07/24/2024
Thank you for your feedback and we apologize for the inconvenience and the experience youve had with FreightCenter.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
Its important to keep in mind that the carriers oversee scheduling. We do work with all of our carriers to ensure a smooth process, but there are always factors such as weather, holidays etc. that are beyond anyones control. We are sorry to see that your shipment didnt make it to the tradeshow on time.
A claim has been filed with the carrier for the failure. Unfortunately, the resolution takes time. The carrier has up to 120 business days to resolve the claim. You will be notified as soon as we receive any updates on the claim.
Again, we apologize for the inconvenience in your shipping experience, and we appreciate your cooperation. Our goal is to ensure shippers have the best shipping experience and we hope to resolve this issue for you.
Thank you,
The FreightCenter TeamT. H.
Date: 07/24/2024
Please understand that FreightCenter is the booking company that failed to keep their end of the booking agreement when this booking was made. I have also been lied to repeatedly by my booking representative on recorded phone lines and via emails that are saved. Communication is lacking on her behalf too. I have had to send several follow ups by emails or by phone calls with no response. Finally after two weeks she sent a response regarding the claim-however the information provided in the statement above directly contradicts what was said in that email. So is it standard practice to ignore customer's emails and directly lie to them? We have been charged for the failed service that FreightCenter booked and now are being told it may take anywhere to 120-180 days...that is absurd. Due to the horrible service and lack of communication from this company, we are proceeding with the next steps of litigation and contacting the banks.Review fromGREYSTONE C
Date: 07/11/2024
1 starGREYSTONE C
Date: 07/11/2024
I got an estimate for 250.00 to ship one pallet from one warehouse to another. A week after it shipped i got an invoice for 450.00 saying it was residence fee both ways. I have shipped many times with other companies with no issues. When i tried to file a dispute the lady said she cant file one as my company is in a rural area outside the city limits which means automatic residence fee! Why not make me aware of that when i request a quote. Unhappy customer. Like to be treated fair.FreightCenter
Date: 07/15/2024
We appreciate you taking the time to tell us about your concerns with your recent shipment with us.
FreightCenter is a 3rd party logistics company; therefore, we do not handle or transport freight; we simply connect the shipper to a carrier. As such, the liability lies with the carrier because they are handling and transporting your cargo.
We understand billing adjustments are an inconvenient part of the shipping process and we do our very best to ensure our shippers avoid them at all costs. Please note that all carriers charge for the services rendered. If the information varies based on what was provided during the quote phase, a billing adjustment is issued. Unfortunately, we can not always foresee when a carrier would deem a location as Limited Access/Rural location.
As FreightCenter has already been charged for this service and it cant be disputed, we would like to offer you a discount on future shipments to help offset some of the additional charges.
We apologize for the inconvenience. Do not hesitate to contact us if we can be of any further assistance.
Thank you,
The FreightCenter TeamReview fromReanna P
Date: 07/09/2024
5 starsReanna P
Date: 07/09/2024
I've had a great experience with FreightCenter, thanks to my account manager ****. He always goes above and beyond, even on weekends, to make sure my shipments are handled properly and that I'm charged fairly.Once, I lost a piece of a pallet, and **** got back to me the same day after contacting the third-party courierit was at their warehouse. Knowing **** has strong relationships with both clients and couriers is reassuring.If you need reliable shipping, I highly recommend FreightCenter and working with ****. His dedication and quick responses make all the difference!FreightCenter
Date: 07/10/2024
It’s great to hear that you had a positive experience with FreightCenter. Thank you for taking the time to let us know. We’ll make sure that Kris receives your kind feedback.
Please let us know if there is anything we can do to serve you further.
Thank you,
The FreightCenter Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.