Complaints

This profile includes complaints for IT Works! Global, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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IT Works! Global, Inc. has 12 locations, listed below.

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• 

  IT Works! Global

  908 Riverside Dr Palmetto, FL 34221-5038

• 

  IT Works! Global, Inc.

  4505 Newpoint Pl STE 200 Lawrenceville, GA 30043-5576

• 

  IT Works! Global, Inc.

  1250 N Fairway Dr STE 104 Avondale, AZ 85323-5232

• 

  IT Works! Global, Inc.

  4005 Newpoint Pl STE 200 Lawrenceville, GA 30043-6006

• 

  IT Works! Global, Inc.

  1520 Creditstone Rd Concord, ON L4K 5W2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This purchase took place 2/16/24. Order number ******************** with tracking number **************************. The invoice amount $92.26. The shipping address was ************************************************************ as I am a travel RN and this is where my current assignment is. I wasnt informed that this business uses ***** therefore, this package never arrived at the above address. It was dropped at the local post office and when I contacted them the day that I received the email that it was dropped, they had already returned to sender. It was literally the day after it was dropped at local post office. Today 3/19/24 (over a month later) received a refund for only $68.42. This is unacceptable as I have been very patient considering I never even saw the package that contained the product that I ordered. I would appreciate a full refund from this company.

  Business Response

  Date: 03/25/2024

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear you never received the package.  According to **** tracking the address shows a very small airport and it was considered an insufficient address.  Unfortunately, when the parcel is returned to sender it can take much longer to reach the warehouse for a refund as specified by customer service. 
  
  Per your request, we have issued the remainder of you refund for $26.01.  You now have been fully refunded. 
  
  Sincerely,
  
  IT WORKS!
  
  

  Customer Answer

  Date: 03/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canceled subscription but continues to send items which have been all returned. Company continues to take money from me but hasn't credited me back anything.

  Business Response

  Date: 01/04/2024

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter. 
  
  Our records show that your account was opened on August 31, 2023.  Your order activity shows orders &charges from August (initial order) to December 2023.  Your letter mentions you cancelled your subscription,but we have no record of it.  We did indeed cancel your subscription once we received the BBB correspondence.  The subscription does not automatically cancel as we need to be notified of the cancellation. 
  
  Our contact information **********************************************  is listed on our website such as customer service phone number and our Return/Refund Policy which specifically states not to refuse orders.
  Unfortunately, the orders were refused and returned to sender.  We ask customers not to refuse orders as these orders can take much longer to be returned and sometimes are not received by our warehouse. We cannot guarantee a refund on a refused order and refused orders are subject to additional fees.
  
  Our warehouse will be more than happy to issue refunds once they receive the packages.
  
  Sincerely,
  
  IT WORKS!

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is awful and the products they sell are terrible . I tried this out for the first time last month, and before I ordered, I made it clear that I was trying this out first, and I did not want my card saved on file or charged again, and they told me it would be a one time charge. Of course they lied and I was charged again this month, without my permission. I was on hold for over an hour, and when I did speak with someone finally, they did not know what the heck they were doing and they made me repeat mystery a dozen times. They could not find my information, but how can that be when they had no problem charging my card. They told me that they would send this up the corporate ladder and get me refunded expeditiously, and of course, I am still waiting. This company gets no stars from me!!!!!

  Business Response

  Date: 12/07/2023

  
  Dear *****,

  
  We have received your letter from the Better Business Bureau (BBB).  Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter.  However, our Loss Prevention Team reached out to you on December 5, 2023, about your refund.  Unfortunately, you disputed the charge with your credit card company, you have taken any available action we could have taken to resolve this for you out of our hands. When you file a dispute with the bank or credit card company, you have placed the decision on the outcome of the dispute completely in their hands.
  
  Furthermore, our records show that you refused the second order. Please see our policy Refused orders and our Refund and Return Policy.
  IT WORKS! Refund and Return Policy listed on our website at ***************************************************** -If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in new condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange.
  
  REFUSED ORDERS and REFUSAL FEES:
  If a package is Refused upon delivery or marked as Return to Sender a $15 Refusal fee will be deducted from the refund.   Refused orders may take up to ninety (90) days to reach the ************************* and, depending on the order, may or may not be eligible for a refund.
  
  Sincerely,
  
  IT WORKS!

  Customer Answer

  Date: 12/08/2023

   
  Complaint: 20941751
  
  I am rejecting this response because:
  I refused this order because I did not order it. When someone refuses something, it means they did not order it. I stated from the first day, that I was only trying this product out, and stated that I only wanted this order to be charged only once. This Company is  very unethical!!!  I would like you to see all of the bad reviews on this company as well. Furthermore, I am not paying for any fees! I will be contacting a consumer rights attorney as well about this.
  Sincerely,
  
  *************************

  Business Response

  Date: 12/11/2023

  Dear *****,

  
  Your initial enrollment order shows Enrolled with Subscription  The only one time order we have is for Retail accounts in which you pay full retail price.  You opted for the 3-month subscription.
  To enroll as a Perks Member, you have the below options.  And then you are *********** the Perks members pricing and not retail pricing.

  
              Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or 
              Commit to a 3-month Subscription and have the Membership fee waived!

  
  Please be advised the IT WORKS! Perks Program is listed on our website at ******************************************

  
  Lastly, if you have any enrollment conversations or documentation, we would be more than happy to review. Our Loss Prevention Team did reach out to you December 1, 2023, to instruct you on how to print a return label to return the product.  This way you would have a tracking number to trace the order back to the warehouse.   Unfortunately, a refund cannot be issued until the product reaches the warehouse and is inspected. 

  
  Sincerely,
  

  IT WORKS!

  Customer Answer

  Date: 12/12/2023

   
  Complaint: 20941751
  
  I am rejecting this response because:
  I did not sign up for anything at all. I would like to see where I signed and if so, its not my signature!!! The sales lady, I was texting with did the sale. Im not paying you a dime. I already disputed this charge with my credit card company. I also sent them all of the complaints on this company as well. I will also be contacting the news about this shady company!! Im also telling everyone on ******** not to order with this company and to stand clear!!!!!
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/04/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oct 15 2023 it works took money out of my acct without my permission. I bought product from them but i absolutly did not sign up for reoccurring monthly charges. I gave my debit card number to one of their reps and she ordered it for me. Nothing was ever said to me about doing same thing every month. The reps name is *************************.

  Business Response

  Date: 12/05/2023

  Dear ****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We have reviewed the information you have provided and apologize if the Perks Members Subscription Agreement was not clearly explained prior to your enrollment.   Our records do show that you filed a complaint about the October 14, 2023, charge with your financial institution.  You should have already received the outcome.  
  
  Please refer to the IT WORKS! Refund and Return Policy listed on our website at ***************************************************** - If for any reason you need to return all or a portion of your purchase, we will gladly accept eligible returns of unopened, undamaged products in new condition within thirty (30) days of the original ship date. Products that have been opened or partially used are not eligible to be returned for a refund or exchange. We are willing to make an exception to our 30 day return policy if you abide by the terms of the Return Policy.  We will contact you via email for any eligible product to return.  
  
   Sincerely,
  
  IT WORKS!  
  
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their website took payment from me for an e-bike. Never sent me a confirmation and they say they have no record on their end but it shows up in my bank account as a debit.

  Business Response

  Date: 11/21/2023

  Dear ******,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  We are sorry to hear about this matter.  Any product charges, on the other hand, would appear as It Works! Marketing. Furthermore, IT WORKS! sells its products at *************************************, and as you can see, IT WORKS! does not sell or offer e-bikes on its website.  
  
  Sincerely,
  
  It Works!
  
  

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 2023 I agreed to try a 90 day supply for $98.00 from itworks.com. In July I received a 30 day supply & my credit card was charged $110.72. August 13, 2023 I received an e-mail from itworks that my order was being processed. I replied to the e-mail that I did not request an order. The e-mail came back unsendable. I contacted ************************* (the contact I had that I signed up with). **** stated that was just informing me of my 2nd 30 day supply. August 19, 2023 itworks.com charged my credit card $110.72. I called itworks.com, but was unable to get through to leave a message or talk to anyone. I sent a message to **** stating that this was not what I agreed to & wanted out. Sept I was sent another ************* credit card was charged $110.72. October 14, 2023 I sent a message to **** to have all future shipments & charges cancelled and to be reimbursed for the 2 extra charges. **** stated that I had to logon to her account & cancel. I could not logon with the information she gave me, I told her so. I contacted my credit card *** They disputed the Sept charge & were to block future charges. Oct 19, 2023 itworks.com charged my credit card $112.83. I did not receive any product in Oct. Nov 2, *********************** disputed the Oct charge & gave me another number for itworks.com. The person I spoke with could not help me, but gave me an e-mail address ***************************************** I sent an e-mail with all this information & requested my subscription be cancelled; the $334.27 for Aug, ********** be reimbursed; plus all future shipments & charges be cancelled. The login I was given: ********, Password: password (I cannot get logged in with these).

  Business Response

  Date: 11/09/2023

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We will reach out to you directly since we will need some additional information/documentation from you.  Also, since your account is noted to contact our Chargebacks Team we will need to contact them for additional information.

  Sincerely,

  IT WORKS!
  

  
  

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a full refund, and I still have not received a refund of my money. It has been over 2 weeks. This is absolutely unacceptable

  Business Response

  Date: 10/27/2023

  The complainant has confused my company with another called It Works, or some such. My company, ItWorks Distributing, is a supplier of power protection equipment for computer rooms. Please rectify this misguided complaint. Thank you.

  Business Response

  Date: 11/07/2023

  Dear ********,

  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  
  On October 30, 2023, our Chargebacks Team issued you a full refund for $115.95 and refunded the membership fee of $19.95. 

  
  This matter has been resolved and we are sorry about all the miscommunication.

  
  Sincerely,

  
  IT WORKS

• Initial Complaint

  Date:10/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried this for a couple of months, not only did I not lose any weight or inches, I actually gained 5 pounds and over 1 inch in my stomach. When I asked the shady customer service lady that talked me into this scam of a product, she did not even respond to me. When I contacted the company, not only would they not refund money from unused product, they insisted I need to pay $21.67 for membership fee in lieu of paying out the 3 month initial subscription. THIS IS A VERY UNREPUTABLE COMPANY IN MY OPINION AND THEY DO NOT STAND BEHIND THEIR PRODUCTS. Stay away and save your money.

  Business Response

  Date: 10/19/2023

  Dear *****,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.

  We are sorry to hear your claim about the products not working. Our records show you ordered various products, and we are unclear which product you are referring to.  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet, and lifestyle. Specific results are never guaranteed, and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received. Please refer to the IT WORKS! website for various products description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions - *******************************************************************

  Regarding a refund our customer service had advised you on October 4, 2023, to receive a refund all products must be post-marked within thirty (30) days of the ship date and all items must be in an unopened, new condition. The customer is responsible for all return shipping costs.  Unfortunately, since the product was used, we are unable to issue a refund.  You may refer to the IT WORKS! REFUND AND RETURN POLICY as stated on our website at *********************************************************

  Please see the terms of the Perks Member Subscription Agreement.  To enroll as a Perks Member, you have the below options. And then you are *********** the Perks members pricing and not retail pricing.

  Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
  Commit to a 3-month Subscription and have the Membership fee waived!
  
  Our records do show that you were charged for the Subscription Agreement in lieu of your last order. However, as an exception we issued a refund today for the subscription fee.

  Sincerely,

  IT WORKS!
  

  
  

• Initial Complaint

  Date:10/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 months ago I ordered the gummies for weight loss. I called to cancel 2 months ago and was told I would need to pay $95 for a fee of early cancellation. I agreed to take one more month at the product was only a few dollars more.The gentleman said he would then cancel the subscription and there would then be no more shipments.Today I received another shipment. It was my understanding it was to be canceled. The gummies did absolutely nothing!$105.00 X 3 months for no results!I dont want the product and they continue to ship. I found an address to return the product but doubt that this will be the last of it! I was told by the distributor it was 100% satisfaction guarantee! I am 100% dissatisfied! This company is ripping people off!

  Business Response

  Date: 10/17/2023

  Dear *****,

  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.  Also, we have emailed you as well.

  We are sorry to hear your claim about the Slimming Gummies not working.  IT WORKS! products produce different results for different people, with results dependent on several factors including, but not limited to, using the products as directed, diet,and lifestyle. Specific results are never guaranteed and a money-back guarantee is not offered. Customers should always follow the directions noted with each product received.  Please refer to the IT WORKS! website for Slimming Gummies product description, Ingredients, How To Use, Supplemental Facts, and Frequently Asked Questions -*****************************************************************
  Regarding the Subscription Agreement we apologize if your Distributor did not explain thoroughly the terms prior to enrollment.   Please see attached image as it shows you enrolled with the Slimming Gummies for the $78 pricing and a 3-month subscription.

  
  To enroll as a Perks Member, you have the below options.  And then you are *********** the Perks members pricing and not retail pricing.
             Purchase the one-time Perks Membership Fee at checkout for just $19.95 USD or
              Commit to a 3-month Subscription and have the Membership fee waived!
  
  Our records do show that your Subscription Agreement was cancelled on October 10, 2023.  However, the 3rd autoship was already in transit. As per the IT WORKS! Return and Refunds Policy we have received your returned order 10656940.  As a matter of convenience, we expedited a full refund today for $90.89.  Depending on your financial institution it could take a couple of days to see the credit.

  In closing, your account has been cancelled and no more charges will incur.  You were not charged the Subscription Membership fee and you received Perks Members Pricing for not completing the 3-month  order commitment. 

  We wish you well.

  Sincerely,

  IT WORKS!

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Three transactions. March 28, *****, February 28, 2022 and January 31, 2022 each for $49.09 for a total of $147.27 Transaction was made with a minor. Seventeen at the time. Certified Letter Mail was sent to company at ********************************************************** on 4/13/22 requesting reimbursement for the amount of $147.27 + Certified Mail cost of $7.89 for a total of $155.16 Never received a response from company. This company is fraudulent and should have never transacted with a minor for a subscription service. Documents of letter sent as well as receipt of Certified mail available upon request.

  Business Response

  Date: 06/29/2023

  Dear **************** and *************************,
  
  We have received your letter from the Better Business Bureau (BBB).   Having your concern addressed and resolved is our top priority.
  
  On June 28, 2023, we emailed you and ************************* with the following message.
  
  Our records show that **************** enrolled themselves on January 28, 2022.  At the time of enrollment, we ask for a date of birth and if it is under the age of 18 our system will not allow the order to be processed.    If you could provide proof/documentation that **************** was a minor at the time of enrollment, we would be happy to provide refunds.  We also apologize that we do not have a record of your certified letter from April 13, 2022.
  
  We received a response today from **************** along with their official Identification that they were a minor at the time of enrollment back on January 28, 2022.  Therefore, we have issued you full refunds for orders from January 28, 2022, through March 25, 2022, as follows:
  
             Jun.29.2023 8:48 AM      $ -49.09
             Jun.29.2023 8:46 AM      $ -49.09
             Jun.29.2023 8:20 AM      $ -49.09
  
  We wish you well.
  
  Sincerely,
  
  It Works!
  
  

  Customer Answer

  Date: 06/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We were contacted in email immediately by ************************* at IT Works in their compliance office. They asked for further clarification which we provided and ended up refunding us for the amount requested. While initially this took a long time, once I believe they understood the circumstances the resolution provided was very acceptable and appreciated.  Thank you. 
  
  Sincerely,
  
  ***************************