Reviews
This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.05/5 stars
Average of 95 Customer Reviews
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Review fromArtid I
Date: 03/05/2024
1 starworst customer service and we all should know that by now,told them internet been cutting out one time a day for a couple week now and was told that they was an outage yesterday and it could effect your connection today..ok but this been going on longer than yesterday. ugh wish i had more option in my areasReview fromNancy H
Date: 03/04/2024
1 starNancy H
Date: 03/04/2024
You have to negotiate your internet bill each year. My bill just went up to $100 for up to 500 download. Ridiculous! When I logged into my account, there was an offer of $69.99/mo for up to 1000 for a 24 mo period. When I called, they couldn't find that "offer." It's a bait and switch outfit!Cox Communications
Date: 03/05/2024
Dear Better Business Bureau
Cox Communications is responding to the review filed with your office on March 4, 2024, and assigned review ID 41575.
We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
We have reached out to our customer to address their concerns. We have confirmed we were able to match the pricing she found online and apologized for the experience. We thank our customer for sharing her experience with us so that we can continue to improve our interactions with our customers.
It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
Respectfully,
Cox Communications East Executive Resolutions teamReview frommike r
Date: 02/27/2024
1 starCox by mistake ad cell phone service to my internet service that I have with them I have been trying to cancel the service that (they add to my internet service about two months ago)I never used for past week I did not get lucky yet try in person go to Gainesville office waiting there yesterday abut 2:hours and 30 minutes the manager ask me please live he will cancel it it takes time I don’t have to be there and he will email me the cancellation so it didn’t happen all I wanted to cancel my cell phone service with coxReview fromDamon C
Date: 02/18/2024
1 starDamon C
Date: 02/18/2024
I wish I could rate them with a 0. My internet can’t seem to stay on for more than a week without intermittent issues. I am now watching my internet cut in and out every 5 mins. I tried talking to their customer care team and seems to not fix anything. All they do is suggest a tech to show up to your house, only to charge you with an additional $100 for a tech showing up. Then they still can’t fix the issues. Everyone is complaining about the service we are provided. People work for a living from home. I can’t get any other internet out here because they created a monopoly to not allow other ISPs in the area. All I want is the internet service I paid for and can’t seem to get that. Got to be like the 5th time it has cut out this week. Now it won’t stay on for more than 5 mins. I’m getting frustrated as I know it’s not my modem. I know it’s not the wiring. I’d like an explanation to how they are still in business. I want a solution, an enormous credit on my account, and I want a private investigator to open a case on this company for the good of customers that pay over $100 for the internet. This is atrocious and horrible customer service by this company. They should be ashamed of themselves.Cox Communications
Date: 02/27/2024
Dear Better Business Bureau
Cox Communications is responding to the review filed with your office on February 18, 2024.
We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
The Cox Executive Escalation Resolutions Team attempted to contact our customer in response to their complaint. Unfortunately, we were unsuccessful in reaching them, via telephone and attempted to follow up via email.
If our customer would like to speak with us regarding their complaint and concern, they can reach our Executive Escalation Team at the phone number that we provided in the email that we sent them.
As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.
We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
Respectfully,
Cox Communications East Executive Resolutions teamReview fromValerie C
Date: 01/23/2024
1 starValerie C
Date: 01/23/2024
They get no stars. This is the worse company EVER. How can they stay in business? No one communicates. I had internet and homelife and my residence for 8 months. There was a bad storm. I had to get a new router. Then the phone app for homelife stopped working. After a week, I went to the physical building in pensacola. They told me I no longer had service. ( they couldn't explain why not, but no homelife. He ssid I only had internet) The store nor on the phone could help me. Finally one lady on the phone said she will get it reconnected. She actually ordered new service and charged me. When I realized that, I called to cancel that. Then I called the customer service number again for a tech to come to my home. The agent made it complicated and wanted to troubleshoot, instead of hearing me, that I no longer had service. He would not schedule a tech. I plan to sue. I've been ripped off.Cox Communications
Date: 01/29/2024
Dear BBB,
Cox Communications (“Cox”) responds to BBB Review ID # 41086 filed with your office on January 23, 2024.
Cox apologizes to our customer for the recent experiences she encountered when attempting to have her service issue resolved. A Cox Senior Customer Care Specialist reached our customer on January 24, 2024, in response to her complaint and corrected her account and arranged for a Cox technician to visit her to home to resolve her service issue. We will use this opportunity for training and coaching our representatives.
The Specialist provided her with his contact information should she have additional questions or concerns regarding this matter.
We appreciate our customer’s patronage and look forward to providing her with entertainment and communication services for the foreseeable future.
Sincerely,
The Cox Senior Customer Care TeamValerie C
Date: 02/01/2024
Yes. A senior rep from Cox Headquarters, corrected the situation. I'd spoken with several reps prior. I'm satisfied with the outcome. Thank you Mathew.Review fromRoberta O
Date: 11/27/2023
1 starSo. I moved in to a new apartment complex. I was promised Cox EasyConnect with my unit, and that I wouldn't be charged for the installation. I receive my equipment, and I go plug it in, only to no signal. I called off work and spent the whole day trying and trying to fix the signal, only to give up and call support. They told me a technician was going to show up in the next day or so. The technician comes, inspects my wiring, upon opening the outlet and digging inside the wall, he finds a SEPARATE cox wire! Upon testing it, it worked. So, my apartment had two different coax wires inside of it! One which was connected to the actual coax outlets and NOTHING ELSE, and the one that connected to the actual cox systems, completely unconnected to any outlets and QUITE LITERALLY PAINTED OVER! The technician tells me that I won't be charged for it as it was their wiring which wasnt connected to our unit, and that my unit was an EasyConnect unit so I wouldn't be charged for it either way. Then, TWO ENTIRE MONTHS LATER, I suddenly get a hundred dollar charge on my bill for the tech visit, one that apparently they can't remove because it was "internal wiring"! What do they want me to do? Go digging inside my wall, risk getting shocked, and get a fine from my apartment complex or get a fine from cox for the tech??!! This is just unbelievable.Review fromDeborah L
Date: 11/16/2023
4 starsI CANCELLED only my Cable, & only have Internet. They turned off my Internet as well. Told me it was a area problem, not just me. ( I live in an apt). My TV was out more than a week. Today they told me I could get my Internet for an addittional $20/Mo. for faster Internet.
They will mail me the equipment.
I told them that as a Senior Citizen I could not afford much.
TURNED OFF ALL OG MY SERVICE, TO GET ME TO PAY MORE.
One of the reps talked down to me & was rude!
I am going to try to get Verizon Fios in Jan 24.Review fromJackie C
Date: 11/14/2023
1 starJackie C
Date: 11/14/2023
Had a dilemma with appointment scheduling. They “claim” to have knocked on my door. They can’t seem to figure out what time technician knocked my door. Don’t seem to care to give a call tech is outside. Also, one of their representatives said “are you sure you had your phone in your hand”
First of all the audacity for him to say that. Second, had my phone in my hand whole time. I’m not going to be waiting out side for my tech to get here for 1+hrsCox Communications
Date: 11/21/2023
Dear ********** ****,
Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
Our Executive Escalation team member spoke with you regarding your Cox account on November 15, 2023, and have provided a resolution for the concerns brought up in your complaint.
If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
Best Regards,
COX - California
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The Executive Escalations Team-Review fromWayne P
Date: 11/13/2023
1 starWayne P
Date: 11/13/2023
Cox Communications is unable to provide my family with a system that works. So, I call customer and we get nowhere. They know the mini boxes are defective and have had a long history of problems and they do not seem to be able to get them fixed. The screen locks up and the remote stops working (got a new remote about a week ago) so you need to turn the TV off and start again and when it stops working again you need to turn the TV again. Yesterday customer service told me they cannot send a technician to check the system or bring out a new box. So, they gave me $25.00 credit and I am still getting the picture smearing and tiling and the box requiring multiple restarts. So, I am preparing to fire cox and I just want others to be aware and not get the same sub-standard service. I hate to tell Cox that if you cannot fix the problems after two years you need to find another line of work. Thirty years with Cox and I should have switched a long time ago when most of my friends were firing cox. Those mini cable boxes are not fit to be sold to the public. Cox is in the wrong line of work and I want others to be made aware. Stay away from COX period. When I logged onto the BBB site today and started reading all the complaints, they just want to take your money every month but somehow do not worry about the problems the customers are experiencing. I will need to look up their mission statement? Could it be take their money and run. The maximum effective range of an excuse is the tip of your lips.Cox Communications
Date: 11/27/2023
Dear BBB,
Cox Communications (“Cox”) responds to BBB review ID # 38387 filed with your office on November 13, 2023.
Cox apologizes to our customer for the recent experience he encountered when trying to have his service issue resolved.
A Cox Senior Customer Care Specialist reached our customer on November 15, 2023, in response to his complaint and arranged for a senior Cox technician to visit his home to investigate his issue further.
We provided our customer our direct contact information should he have additional questions or concerns regarding this matter.
Sincerely,
The Cox Senior Customer Care TeamReview fromRegina R
Date: 11/13/2023
1 starRegina R
Date: 11/13/2023
Once again our tv and internet service was down for almost 24 hours. When I called customer service the first time I was told it was an outage on the 3rd or 4th call I was told it was maintenance and on the last chat I was told that an outage and maintenance were the same thing. My husband works for a communications company and when I told him this he laughed and said no they are not. When our service went down in October billing thought they were doing a great job by taking $ 9.53 off out bill and we were out for almost as long. I told billing this time that I was taking $ 10.00 an hour off for every hour we were down and I got the same bull that billing always gives you. I am sick and tired of this company bullying their customers to make a buck. I have talked to an attorney today about a class action law suit. I am done with cox moving tv service to another company. DO NOT GET COX THEY WILL CONSTANTLY RAISE YOUR BILL WITH A TON OF EXCUSES WHY AND THEN YOU WILL BE WITHOUT SERVICE FOR HOURS AND EXPECTED TO PAY A FULL BILL. RUN FROM THEM THEY ARE THE WORST.Cox Communications
Date: 11/17/2023
Dear ****** ******
Cox
Communications (Cox) is in receipt of your complaint filed through the Better
Business Bureau. Let me begin by thanking you for allowing us the opportunity
to serve you. We thank you for bringing your concerns to our attention. Doing
so allows us to improve the quality of the service we provide to our customers.
Our Executive
Escalation team member reached out to you regarding your Cox account on November
15, 2023, and have provided a resolution for the concerns brought up in your
complaint.
If you have
any questions or concerns regarding your account, please contact our Executive
Escalations on 1-844-303-1028.
Best Regards,
COX - West
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The Executive Escalations Team
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