Reviews

This profile includes reviews for Cox Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cox Communications has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cox Communications

  4771 Bayou Blvd Pensacola, FL 32503-1930

  
• 

  Cox Communications

  180 N Palafox St Pensacola, FL 32502-4839

  
• 

  Cox Communications

  9409 W Highway 98 Ste 20 Pensacola, FL 32506-6134

  
• 

  Cox Communications

  320 Racetrack Rd NW Fort Walton Beach, FL 32547-1554

  

Review Details

• Review fromJon K

  Date: 11/10/2023

  1 star

  Jon K

  Date: 11/10/2023

  Cox communications is the worst company that I have ever dealt in my entire life. I wish their CEO got treated the way we have been. We pay for a service that does not work half of the time. We have spent countless hours on the phone trying to correct what they screw up. I know that I am just waist if my time writing this. I only wish that an executive would reach out to me to hear our story. Unfortunately Cox is our only option for internet. We are beyond frustrated. If you have options do yourself a favor and drop Cox as soon as possible and definitely don’t sign on with them as a new customer. They are an utter joke.

  Cox Communications

  Date: 11/20/2023

  We apologize for the frustrating experience and appreciate the opportunity to address the customer's billing concerns.
  On November 20, 2023, a Cox Executive Escalation team member spoke with the customer. We able to right size the customer's account and reduce his rate to $76.04 for two years.
  We are happy to report the customer is satisfied with the resolution.
  Sincerely,
  Cox Executive Escalations team

• Review fromKathy F

  Date: 11/03/2023

  1 star

  Kathy F

  Date: 11/03/2023

  I had been a customer for 32 years.
  They went up on my bill double fold.
  I called and told them to turn off my cable but keep my phone. They turned off my phone and kept the cable on. My mother who was 95 and deft had no phone. I called back again to ask them to again turn the phone back on and cancel my cable. I don’t as transferred to at least 5 different departments. I gave up and paid my bill in full and returned equipment. I received a bill. I called the department and they agreed I had paid in full. 2 months later I have a collection agency calling me for 59.00 . This is the absolute worst company to deal with!

  Cox Communications

  Date: 11/07/2023

  Cox made attempts to reach ******** ******** in receipt of her complaint; however, we did not have the opportunity to speak with them. Should Ms. ******** wish to discuss this matter further, they can reach a Cox representative at the contact information provided.
  Cox Communications

• Review fromDorothy L

  Date: 10/26/2023

  1 star

  Dorothy L

  Date: 10/26/2023

  I ordered Cox big mistake when they first came out they had a contractor do the installation and it didn't work right after he left we called and they sent another person out a week later he fixed things on the outside and whammo he left and it didn't work another week without cable finally they sent a supervisor who had to go outside and fix all the cables the other cox employees messed up he put the new cable from the outside to the inside and it's been working never had much of a problem afterward the issue now is they want us to pay for their supervisor who fixed their mess outside and I am not going to pay since I wasn't told of a fee $100 I refuse to pay and I need help from the BBB
  D Lewis

  Cox Communications

  Date: 10/31/2023

  Dear Dorothy Lewis;
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business
  Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank
  you for bringing your concerns to our attention. Doing so allows us to improve the quality of the
  service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on October
  31, 2023, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer
  Service department at 1-800-234-3993.
  Best Regards,
  COX – WEST
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Review fromTywanna T

  Date: 10/21/2023

  1 star
  This is my SECOND time doing this in less than five months. I moved and had to put my account on hold. Putting my account on hold was a very big problem. None of the text agent know how to do it but told me they did. Come to find out they didn't put my account on hold. I had to go into a cox store and return equipment that I didn't want to return a month later to put my account on hold. Three months later my service is disconnected because they say I didn't change my address. Which I did and received a email stating I did. I had to sign up for a whole new account which unbeknownst to me came with a new payment date. Which is TWO WEEKS after I just paid my bill. I can't afford to pay that $90 bill AGAIN!! The billing department is closed and no one is could help. I will never ever use the text agent again, it's a waste of time and those agents need better training. After years with Cox this is looking like the end for me.

• Review fromErnestine h

  Date: 09/26/2023

  1 star

  Ernestine h

  Date: 09/26/2023

  All storytellers work for Cox. They are becoming the worst. This is the second time I'm filing against them. They change the price without letting you know. Then when you confront them they say we can't find any record of your call. My bill jumped 75 percent higher than it was. I added the Datta plan. They said there was no record of it. Then added it. Then my price went up 100.00 more. I paid the right cost and it still went up by 100.00. It seems no one knows there hand from their ears. This company needs a over hall. People like me already over worked and know they seem like scammers.

  Cox Communications

  Date: 11/20/2023

  Dear Better Business Bureau,
  Cox Communications is response to review ID: 36872 filed with your office November. 16,2023.
  Thank you for the opportunity to We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced.
  A Senior Customer Care Specialist spoke with the customer and verified that the issue with pricing was resolved on September 29, 2023, when a Senior Customer Care Specialist made contact and added discounts to bring down the monthly rate.
  Once again, we would like to apologize for the frustration that the customer has experienced.
  We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
  Respectfully,
  Cox Communications East Executive Resolutions team

• Review fromCharles M

  Date: 09/10/2023

  1 star
  Waiting all year for football and when Sunday comes the cable is out. Unacceptable B.S.. Every week my cable or internet goes out. If it weren't for the loyalty pack I'd already be gone like so many other cord cutters

• Review fromRyan S

  Date: 09/08/2023

  1 star

  Ryan S

  Date: 09/08/2023

  Worst customer service in the world. Cox has left a cable aboveground in our neighborhood for over three months and I have been trying to get it buried for almost as long. I have tried to call and text, but have had no luck. Zero responsiveness.
  If you go with Cox, prepare for pain. I recommend you run away and find another solution.

  Cox Communications

  Date: 10/06/2023

  Dear Better Business Bureau
  Cox Communications is responding to the review filed with your office on September 8, 2023.
  We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration.
  We have reached out to our customer to address their concerns and acknowledge and apologize for the length of time it took to resolve those concern. It is always our goal to provide our customers with exemplary customer service. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that our customer has experienced.
  We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer.
  Respectfully,
  Cox Communications East Executive Resolutions team

• Review fromAbbas F

  Date: 08/31/2023

  1 star

  Abbas F

  Date: 08/31/2023

  DO NOT USE COX! They will scam you! I had service with COX for 2.5 years, they jacked up the price without my knowledge. My monthly rate from $55 went up to $105. I called them and customer service told me to pay for the current month and after she will adjust the rate to $55. but after I paid she said she was not able to change the rate! also COX has a lawsuit for the same issue already!

  Cox Communications

  Date: 09/13/2023

  Dear ***** *****  
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
  Our Executive Escalation team member spoke with you regarding your Cox account on September 13, 2023, and have provided a resolution for the concerns brought up in your complaint.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 1-800-234-3993.
  Best Regards,
  COX – WEST
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Review fromLindsay G

  Date: 08/29/2023

  1 star

  Lindsay G

  Date: 08/29/2023

  We were talked into signing up for service by being assured that when our promotional period ended all we had to do was call in and get it extended. So we called in and were told there was nothing they could do. We told them we wanted to shop around and try another provider and were told we would be red flagged if we tried to come back after a few months. Then they said they strongly suggested we not cancel because they couldn’t promise our rates would be the same and that they would most likely be higher. I feel like they were trying to scare/threaten us into staying with them. That is not the way you do business. I’m very disappointed in them.

  Cox Communications

  Date: 09/13/2023

  Dear ******* ******* 
  Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.
  We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution.
  If you have any questions or concerns regarding your account, please contact our Customer Service department at 800-234-3993.
  Best Regards,
  COX – West Region
  ----------------------------------------------------------------------------------------
  The Executive Escalations Team

• Review fromRyan C

  Date: 08/21/2023

  1 star

  Ryan C

  Date: 08/21/2023

  I have proven records showing my 1 gig speed service is only showing 1.5kbps to 50 kbps speeds. I have been measuring this with a cat 6 cable in real time to a computer that does nothing but measure the traffic with notations on time for variations. I have noticed this month of August they take my service offline during peak traffic time likely because I'm on the Affordable Connectivity Program. I have had agents rudely argue with me over these speeds. stating that these are good speeds, I've also had agents refuse to escalate and when they do I measure the time. 17 minutes and 34 seconds until the recycled hold song starts having issues. Then dead silence until 36 minutes at which the line disconnects. I have had multiple techs give me various information on what might be causing this. Just to note, I have a computer science degree, and I find all of the tier 1 and tier 2 techs to be absolutely useless with nothing but a script and basic phrases to get them by. There is nothing good about the customer service, the tech skills are below subpar, the chat services never help and will end the chat to get away with not doing their jobs. I'm shocked this company can even run; your agents call slow internet for themselves 300mbps down. and I have near dial up speeds. This isn't high speed internet; this is supposed to be your top tier package and I have speeds like we are in the 90s. I'm not going to keep doing this, I'd be willing to bet the fcc would categorize these speeds as anything other than "high speed internet" and so would your competitors.

  Cox Communications

  Date: 08/28/2023

  We want to thank R*** ***** for taking the time to file his concern. In receipt of this complaint, Cox spoke with Mr. ***** on August 22, 2023, to address their concern. A Cox field technician visited his home on August 24, 2023, and address the customer's service issues. Cox attempted to follow up with Mr. ***** but did not reach him. We sincerely apologize for any inconvenience caused. Thank you.
  Cox Communications