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Business Profile

Generators

Boardwalk Generator Service, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Generators.

Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 4, 2022, I contracted with this company to replace and install a new Generac whole house generator. I paid $6,400 of the $8,100 cost for the job. I was told because they had a good inventory the installation would be soon. I received no communications from them for 80 days. I called at the end of May and was told installation would be on June 29. I called them on June 29 and my questions were not answered with their representative very evasive and no set date for the job. My wife called on Jult 15 and received no information. I was called on July 15 after sending them a letter, which they did not answer, and was told by the project manager he could install the generator on July 28 and would give me a discount on installation. As of today, July 28, I have received no calls or indication that they intend to do the job. I want a new generator or my money back.

    Business Response

    Date: 09/21/2022

    Business Response /* (1000, 8, 2022/08/24) */ Hello! Your refund is being processed, can you please email [email protected] a cancellation letter. Thank you! Consumer Response /* (3000, 10, 2022/08/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) The contract was breached and we do not understand why they are requesting a cancellation letter. Mr. Norwood called us on August 12th and said he would refund the $6400 via a certified check. We still have not received the check as of today, 8/25/2022.

Boardwalk Generator Service, Inc. is NOT a BBB Accredited Business.

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