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Business Profile

Solar Energy Products

Meraki Installers, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Products.

Complaints

This profile includes complaints for Meraki Installers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Meraki Installers, LLC has 23 locations, listed below.

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    Customer Complaints Summary

    • 224 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/10/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a home with Meraki installed panels.

      I needed support from them, but the company has gone entirely dark. No phone response, just dead voicemail. No email. Nothing.

      I think they have closed but are still listing their company online.

      Now I am left hanging without any support from the installer.

    • Initial Complaint

      Date:06/10/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased solar panels from Merakj solar and they damaged my roof. My ceiling is leaking and when I called to report it, there’s no answer after multiple messages left on the answering service. I was told when I selected another option that Meraki is no longer in business and they are outsourcing any roofing issues to a 3rd party that will charge $250 to come and just look at the issue. Then I will have to pay on top of that for repairs.

    • Initial Complaint

      Date:06/04/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Solar panels stopped out put power,
      I've contacted Meraki several times, all I get is voice message to leave my name, address and the will contact me with in 5 days, we'll they have not contacted me for repairs, im out 50000.00
      Dollars, im not sure what to think at this point,
      FPL confirmed my solar panels are not out putting.
      I need repair on my solar panels, warranty was for 25 years, I have 23 years left on my warranty.

    • Initial Complaint

      Date:06/03/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 17, 2025 I purchased a house that has solar panels. I was told by the previous owner, that Meraki Solar would transfer the warranty. That she called to let them know that she wanted the warranty transferred over to me (new owner) and they said I would have to call to request this. On April 17, 2025 I called and left a message (as they do not have anyone answering the phones). The message said I would receive a call back within 3 -5 business days. I've never received a call back. I have called approximately 20 times. And left approximately 10 messages. I have also emailed them twice with NO response.
      I just want the warranty to be transferred over to me.

    • Initial Complaint

      Date:05/15/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business Info: Meraki – Good Leap (Solar System)
      Address: **** **** **, Suite 240, Phoenix, AZ 85054
      Phone number: 469-780-7160

      Complaint info: Warranty issues, Product issues, repair issues, sales practices, service issues

      Original:
      Compre un sistema solar el vendedor dijo que mi recibo se reducirá y no tengo ningún beneficio ahora al contrario tengo recibo de luz y recibo de pago de paneles

      English Translation:
      I bought a solar system. The seller said my bill would be reduced, but now I have no benefit. On the contrary, I have an electricity bill and a payment receipt for the panels.

    • Initial Complaint

      Date:05/08/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought solar panels through Meraki and half of them are not functioning and I cannot get a call back from the business to come out and take a look at them. Have left 4 voicemails.

    • Initial Complaint

      Date:05/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I noticed that my solar panels stopped producing power to the electric company, so I called the Meraki solar number listed on their website (+1 (850) 220-6533). The phone number will ask you to make a selection each of the selections ask you to leave your name, number, address and description of the problem. The voice message says they will create a ticket and get back to you in five business days. I started calling them about two months ago and have had no callbacks, I have tried emailing them from the email address listed on their website, I also went to the Meraki building located in Warrington this weekend and there is a sign that is posted saying there is no public access so there is no way to contact the business to try and remedy my problem.
      This is the website. *********************************************************

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid Meraki to remove and reinstall solar panels in the beginning of 2024 ( they removed it january and more than three months to reinstall them back in May) and when the job was completed the half of panels were not producing any energy. I called to have them come a fix the issue and they send the Freedom Forever technician in November 2024 but the issue was not resolved. I have been calling many times ever since but have not been able to get a hold of anyone on the phone from Meraki and they have never returned my calls. I did get an email from their support (see attachment) stating that they would pass the issue to Freedom Forever again but nothing happened and when I contacted Freedom Forever they stated that they could not work on my property and that they were not in contact with Meraki because they would not answer any of their phone calls. I am also including my energy report from the last three years which show the significant decrease in energy generated after the reinstallation of the panels in May of 2024

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My solar system need servicing. Due to the fact that Meraki going out of business i am going to have to pay for the repairs out of pocket. The warranty was part of the terms and they have violated thoes terms..

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had Meraki solar company here in Pensacola install a solar system July of 2021. Now the company is out of business and our system is not working. The new company that bought them out is not honoring our warranty.

    Meraki Installers, LLC is NOT a BBB Accredited Business.

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