Reviews
This profile includes reviews for Kane's Furniture's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromMichael O
Date: 08/13/2024
1 starMichael O
Date: 08/13/2024
******* OB The sales person, the product were fine. We bought the extended maintenance plan for our sectional that cost $3900.we put in a claim for repairs and the maintenance company, serve and Kane's service department have been terrible both blaming the other. After waiting 6 weeks, they are now telling us 90 days. Kane's is not backing us up at, well they do have our money. What a terrible operation by servico and shame on Kane's for passing the buck and offering us no help what so ever
Kane's Furniture
Date: 08/15/2024
We have reviewed our consumer's comments regarding the 6-piece power sectional purchased with our company in January 2021. We are sorry to hear that a problem is being experienced.
Kane's Furniture LLC warrants to the original purchaser at the original delivery site that the merchandise is to be free from defects in workmanship under normal use and conditions for one year from the date of delivery. The one-year warranty expired in February 2022.
We have confirmed that the "Power 5 Year Protection Plan," which is managed by ServeCo North America and not Kane's Furniture LLC, was purchased by our customer. The replacement part that is required was ordered, and shipped, and is expected to arrive by August 19, 2024, according to SCNA. To arrange for installation, our customer must get in touch with SCNA as soon as the part is delivered.We value the opinions of our consumers, and we believe this issue has been appropriately addressed.
Review fromDanielle W
Date: 07/16/2024
1 starDanielle W
Date: 07/16/2024
We purchased a bedroom set for our daughter. Having special needs- it’s tough to find one that accommodates her abilities while giving her a sense of maturity. We purchased the floor model and the representative was phenomenal. We were to pick it up the next week however we’re sick so we arranged for the weekend after. We confirmed pick up 3x through the various reps that called. Upon arrival- the furniture hadn’t been pulled and was still on the floor. We waited for about 1.5 hours as they took pieces down and tried to package. Halfway through, the gentleman came back and told us he was doing better than us once we received the news. Our furniture had been broken. Upon inspection and after speaking with the manager, the gentleman did not have the right tools to disassemble. Instead, he “pulled” it apart hoping the hardware became loose; ultimately breaking the entire trundle bed. Literally ripped it off and then went outside because he was “frustrated”. Pieces and fragments everywhere. The manager arranged to have some of the broken pieces replaced as they were in the local warehouse. After close to 3 hours at the store, we had to return again to pick up. We arranged the date and confirmed again 2x prior to arriving a week later. That day, we also called and confirmed. We arrived as scheduled and were told the item had not arrived and we were misinformed. Even better the item was discontinued but “don’t worry- the warehouse manager was able to glue the pieces back together”- we just had to wait for the glue to dry and not assemble right away because it was “fragile”. We also had to be careful with the weight of our 70lb daughter so it wouldn’t break again. She had to “sleep carefully”. We could not believe what we were being told and from a manager at that. When getting a refund, the cashier said we were lucky because there are many furniture stores around and we should check them out. We did and will certainly do so in the future.Kane's Furniture
Date: 07/24/2024
We are sincerely sorry to learn of our consumer's experience. We are researching what happened. Our goal is to provide the best possible service to our consumers, and we appreciate the feedback as it helps us improve.Review fromCatherine B
Date: 07/04/2024
1 starCatherine B
Date: 07/04/2024
I bought a sofa and love seat in April, they had to replace the love seat in May as material was shredding. Material on sofa started shredding and now has a hole in it. They said that they would not replace even though I paid extra for extended warranty. Very cheap furniture with a high priceKane's Furniture
Date: 07/11/2024
We have reviewed our customers comments regarding the ******************** purchased with our company. We are sorry to hear that a problem is being experienced. Kanes Furniture LLC warrants to the original purchaser at the original delivery site that the merchandise is to be free from defects in workmanship under normal use and conditions for one year from the date of delivery.
An inspection was performed on the sofa, confirming the reported issue is non-vendor related and is not covered under the manufacturer's warranty. To assist our customer, replacement part pricing can be provided. If our customer would like additional information regarding replacement part pricing, kindly send an email to ********************************************* you, and we value the feedback that our customer has given us.Review fromJose B
Date: 06/12/2024
1 starJose B
Date: 06/12/2024
BUYER BEWARE. First of all, interesting that their website only shows good ratings. I bought various items, including a $335.00 floor lamp. The lamp was defective. The shaft is supposed to be soldered to the base, and it popped out, so the lamp wont stay up. Their technician came to my house and CONFIRMED that the lamp was defective. Kanes refused to replace the lamp because its an accessory, and they only issue replacements on furniture, even when their accessories are defective. Moreover, when I made the purchase, I also bought an armchair, and paid $159.00 for delivery AND assembly. When the armchair was delivered, instead of assembling the chair, the delivery guy gave my mother instructions on how to assemble the armchair, and did not even took it out of the box. He said: You only need to slide the back on the chair and thats it. Yeah, I could have figured out that by myself without having to pay for assembly service.Kane's Furniture
Date: 06/13/2024
We are sorry to hear that you feel this way, and we would be happy to try and assist.
Since the furniture order, which included a floor lamp, an armchair, and four side chairs, was delivered to a rental storage facility on February 27, 2024, it appears the purchaser of the furniture gave our delivery staff instructions to leave it in the factory packing. We would gladly impose the $39.99 no contact delivery fee and reimburse the purchaser the difference given the furniture was only delivered and not assembled. Finally, there is no warranty covering accessories. We are sorry to hear that a weld broke on the floor lamp, and as a gesture of goodwill, Kane's Furniture LLC. will agree to an exchange of the floor lamp as a one-time courtesy.
Review fromJames C.
Date: 04/27/2024
1 starJames C.
Date: 04/27/2024
sorely diappointed in salesperson who promised & swore our leather 2-seater would come in a smooth white, not like the nubby showroon chair. We got rid of our existing furniture to make room for our delivery only to get a nubby white 2-seater. Called the customer service supervisor who said she was sorry but couldn't do anything. Was told we could refuse delivery but that would leave us with no-where to sit forcingt us to take delivery of the nubby white. Also, one seat is not as full as the other (seems to dip in center). We paid a substantal amount of cash ($2,000) up front and the supervisor said it would take several weeks to get it back if we refused the delivery, which would leave us with nothing to sit on. Totally disappointed with Kanes Furniture and discusted with the useless salesperson. Never again!James C.
Date: 05/02/2024
Our experience at this store was dismal to say the least. Salesman mislead us on fabric which was not discovered until delivery at which time the 2 seats had different firmness. A call at that time to the manager of the store brought no fix except to say "I'm sorry". My husband called the Head Quarters explained to a customer service rep named ******************** who looked at the pictures on file and PROMPTLY agreed to our seat problem & ARRANGED for it to be replaced within 2 days, which it WAS!! My faith in Kanes Furniture has been renewed due to ********'s help.Kane's Furniture
Date: 05/06/2024
Kanes is never happy to learn that our guest has had a less than perfect experience.
Leather is a natural product created by the tanning of animal rawhide. Just as no two people look alike,different variations show up on the leather surface. For example, branding marks, scratches, and abrasions caused by barbed wire are natural. Grain patterns and wrinkles are also natural characteristics. Skin shading variations are perfectly normal and are not defects, but proof that this is truly a natural, one-of-a-kind product.
Management spoke with our consumer, who expressed his concern that one side of the two-piece reclining loveseat also felt under stuffed. In an effort to address his concern, Kanes Furniture LLC gave the option to return the loveseat and choose an alternative. But Mr. *** has chosen to accept an equal exchange of the loveseat in its place. We believe this matter has been addressed, and our consumer is now satisfied.Review fromSarah W
Date: 02/10/2024
1 starSarah W
Date: 02/10/2024
BUYER BEWARE!! You cannot return anything to them. They will keep almost half your purchase price. And not even try to make it right. They screwed us out of 1,100!!!Kane's Furniture
Date: 02/14/2024
Hi *****! We're disappointed to hear you feel this way and we'd love to try and help. Please email the details of your experience and your order # to [email protected].Review fromWilliam m P
Date: 01/30/2024
1 starWilliam m P
Date: 01/30/2024
***** kanes! This is woke fraud! Read the reviews this store rips people off for a living! Go to blockers for quality and respect, sorry I ever stepped foot in kanes! Check the reviews I am surprised they are still in business.Kane's Furniture
Date: 02/02/2024
This is so disappointing to hear and we would love to help any way we can. Please email your order details to ************************************************ We hope to hear from you soon!Review fromNaseh A
Date: 01/25/2024
1 starNaseh A
Date: 01/25/2024
I bought a dresser from the ******** location (*************************************************) and chose pickup. However, after 20 weeks, I realized the dresser was missing 4 legs, even though it had legs in the store. Additionally, the provided carpet was used, emitted an unpleasant odor, and had a sticky texture, exacerbating my asthma. Despite my request for a replacement due to health concerns, they refused and abruptly ended the conversation.Kane's Furniture
Date: 02/01/2024
We value the opinions expressed by our consumers.
The merchandise in question,namely the dresser and area rug, were originally purchased "as is" from our showroom floor on December 30, 2023. As per our terms of sale, merchandise sold under these conditions is not eligible for exchange, allowance refund, or service. It's important to note that all merchandise sold "as is"comes with no guarantees, either stated or implied. Our consumers have ample time to inspect items before taking possession of them. In this instance,the stated issues were reported to our offices three weeks after the consumer had taken ownership of the merchandise. We hope this clears up any confusion or misunderstandings regarding the terms of sale for "as is"merchandise. Thank you for your feedback.Review fromMarianne B
Date: 01/12/2024
2 starsMarianne B
Date: 01/12/2024
Very disappointing experience! I purchased a bedroom set in December 2022 from Kanes. When the delivery guys brought it in, there was a small knick in one of the dresser drawers. I was going to refuse delivery but they said to call the service department and it could easily be corrected. I called and they sent a guy out who said he had to order the paint. I called once a week for three months and kept getting the runaround about the paint hadnt come in and blah blah blah. I finally gave up and its now been a calendar year and no one ever contacted me to follow up. I just bought a large amount of furniture for the rest of the house and thankfully it was not from Kanes. No need to relive that experience.Kane's Furniture
Date: 01/15/2024
We appreciate our consumer taking the time to provide their comments.
We are sincerely sorry to learn that there has been an unresolved issue for the length of time indicated.It is embarrassing that Kane's Furniture LLC did not meet our high standards for exceptional customer service, which we take great pride in providing. After discussions with our consumer, we believe that she is satisfied with the resolution reached. We deeply apologize for any inconvenience that this issue may have caused.Review fromCrystal P
Date: 01/10/2024
1 starIn January 2023 we bought a beautiful sectional sofa. December 2023. we noticed termite droppings on our floor we called our bug guy out he pulled the lining on sectional at the point where we saw the droppings. He looked in the sectional and informed me the it was infested with termites. I called the store January 10 **** and spoke to a manager by the name of Que I was informed today that cause we bought the floor model as is that they will not do anything for us. I will never recommend Kanes to anyone. We thought we was getting a floor model but never thought it would filled with termites. We are so upset about this. Have not even had it for a year and now we will have to buy another sofa NOT FROM KANES FURNITURE
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