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Business Profile

Health Products

Asure Products

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asure Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2024

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a one time order and was signed up for a monthly subscription for $239!! I have called them 2 times now to cancel this and I have still seen charges from them

    • Initial Complaint

      Date:04/26/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March of 2024, I followed an advertisement for Keto+ Gummies. Of the many order options available, I selected a single purchase of 1 bottle for $39.99 and entered my credit card information. I soon received notification that my order of 6 additional bottles had been added to my purchase for a total of nearly $300. Right away, I called the phone number provided by the company and confirmed the cancellation of my entire order. I was adamant that nothing be charged to my account, and the representative assured me that the order was canceled and nothing would be charged. This was not the case. My bank account was charged $239.99 on March 24, 2024, and another $239.99 on April 25, 2024. This is fraud and I am working with my bank to cancel the card being charged. I am requesting a refund of my money and that no future charges be levied against my account!

    • Initial Complaint

      Date:03/28/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never done business with this company and I was charged for ***** for products I never ordered. Tried contacting the business and unable to get a refund.

    • Initial Complaint

      Date:03/15/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing behalf of my 77 y.o. mother who purchased a one time bottle of but was billed an incorrect amount later. The vendor continued to bill my mother on a monthly basis. We understand a return is possible by calling customer service but the line was busy during the multiple times or did not work. The billing continued and the only way to stop it was to cancel the credit card and file a dispute for all the unsealed / unused product we sent back at our cost. Since customer service could not be reached, a RMA # could not be obtained for a refund. Written letters were never answered and at this point, all possible avenues to reach Asure were exhausted. As of today (3-14-24) there is a dispute pending with Asure digging in its heels. Asure states terms & conditions were given to buyers but none was never received. Asure billed 239.99 and this was not the agreed price. Subsequent shipments arrived without permission / consent even after the credit card was closed. Two shipments of their product were sent back to Asure with confirmed delivery. The reason why I had to stop using their product was because I was switching / adding new medication due to Cancer and my medical provider told me to stop using products from Asure. Again all product in the original unopened shipping bag was sent back to Asure with no refund. As previously stated, no RMA could be obtained due to the barrier to reach Asure.

    • Initial Complaint

      Date:03/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Keto+ ACV Gummies online on Nov. 5, 2023 for $59.99 ( a discount price for the full $129.99 cost). I specifically made sure that I purchased a "one time only" purchase and NOT a monthly auto-option offered. I am still being charged full price for a product I do not want. I have looked at the invoice and there is no account information or way for me to contact the company to cancel this. Upon further search, I have seen that that not only was I charged the "deal" of $59.99 on Nov. 5, but also the full price cost of $129.99! There is another charge for Dec. 5, 2023 for $129.99 and again on Jan. 5, **** for $129.99. I have just finally figured out how to find the website listed for ASUREPRODUCT, but the phone number listed is no longer in service and I have no way of reaching out to the company to stop the charges and purchases. I want to close the account and make sure there is no longer a charge or product happening in the future.

      Business Response

      Date: 03/25/2024

      We see the account is still set to subscriptions, today we have successfully cancelled the account per request so  there should be no further charges from this point.

      As for the refund, the best we can do is credit 35% of the recent charges back to the account which would be $31.49.

      Customer Answer

      Date: 03/25/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:02/06/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 1/06/2024 I clicked a link in an Instagram add for Keto Drops. I added a 2-Bottle order to my cart totaling $59.99, and proceeded to check-out. I was prompted to use my cc to pay and I confirmed yes. After payment another screen popped up offering additional products, I closed the page as I had no desire to purchase anything else. I received a confirmation email (with no company contact information nor any disclosure language) saying that an additional 6-bottle order was added to my purchase for an additional $239.99, adjusting my order total to $299.98. I immediately replied to emailed alerting the company the order was incorrect and requested a full cancellation and refund. I received no response so I emailed again on 1/9/24 to follow up on my cancellation request. On 1/11/2024 I received a shipping notification from the company that my order had been shipped (WHY). I replied drawing attention to my two previous emails about the incorrect order and request for cancellation and full refund. I received a reply stating this was a FINAL SALE and unfortunately no refund could be processed but an offer for 50% off. My bank and I contacted the number included in the email and were told there were no options for refund. When the package arrived I refused it and returned it. Still no refund has been processed. Products Assure (billing name) selling through Shopketodrops.com or Keto Drops is a FRAUD. I hope no one else is impacted by this theft model of business. On 1/14/24 the email ********************** sent their TERMS AND CONDITIONS, 8 days after initial contact, no where else are these Terms and Conditions presented.

      Business Response

      Date: 02/28/2024

      This response was provided verbally by a customer service representative:

      As the product was delivered, we cannot give a 100% refund.  We will give her a 75% refund of $225.98, which she will receive in 3-5 days. She will not receive any future charges from us.

    • Initial Complaint

      Date:01/28/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife ordered **** Drops Keto + ACV gummies for the advertised price for a ONE TIME charge. For the initial order, we were charged two amounts, ****** and *****, on 11/24/23. We were charged again ****** on 12/24/23. These have been apparently monthly charges to our credit card. This was false or deceptive advertising to sign up for a subscription that my wife was certain she had not agreed to, with little opportunity to correct the error.

    • Initial Complaint

      Date:01/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      predatory/dishonest transaction/unauthorized recurring amount I'm writing on behalf of my 81 year old mother with mild dementia; I am her POA Discovered recurring $239.99 charge for past 3 months plus $59.99 one-time charge beginning in October 2023. Upon asking her about the charges, she believed she ordered a one-time $29.99 trial of 'keto gummies' Using name and phone number on credit card billing statement, found website; no cancellation policy or instructions listed on website or in ******************* 'contact us' phone number deactivated. Was able to reach a customer service center using phone number from credit card statement ************. Agent refused a refund despite refund policy included in ******************* Offered $83.99 refund and cancellation of subscription. Provided confirmation number DCA059F2B (including here for documentation; hasn't been time to see if refund comes through)

    • Initial Complaint

      Date:01/28/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I never signed for a recurring charge and these people keep on charging me eventhough i have returned all of the product they keep sending me without my authorization.

    • Initial Complaint

      Date:01/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the Keto+ ACV Gummies online on Nov. 5, 2023 for $59.99 ( a discount price for the full $129.99 cost). I specifically made sure that I purchased a "one time only" purchase and NOT a monthly auto-option offered. I am still being charged full price for a product I do not want. I have looked at the invoice and there is no account information or way for me to contact the company to cancel this. Upon further search, I have seen that that not only was I charged the "deal" of $59.99 on Nov. 5, but also the full price cost of $129.99! There is another charge for Dec. 5, 2023 for $129.99 and again on Jan. 5, **** for $129.99. I have just finally figured out how to find the website listed for ASUREPRODUCT, but the phone number listed is no longer in service and I have no way of reaching out to the company to stop the charges and purchases. I want to close the account and make sure there is no longer a charge or product happening in the future.

    Asure Products is NOT a BBB Accredited Business.

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