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Business Profile

Health Products

Asure Products

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Asure Products's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bottle of health pills for ***** but they sent me 6 + 3 other bottles that I dont know what there for tried to get a Rama # to send back but they would not give me one so I filed a dispute with my credit card but now they clam they cant do anything so I tried to contact them but no answer all I want to do is return them I cant afford to pay for this being there charging me 2***** for stuff I didnt order please help

    • Initial Complaint

      Date:10/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this company is a scam; I only to buy one bottle of diet pills to try; my doctor said do not use. I got permission to return by ******* on 9-1-2023 and she gave me the address to return them.They are still charging me as on a revolving account.

    • Initial Complaint

      Date:10/02/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 14th, my mother who is hearing impaired found an add for a KETO gummy being sold for $39.99. She called the number on the add. She believed she was buying 1-bottle to try for $39.99. It was only after I saw a withdrawll from her checking account for $239.99 that we began to realize she had been scammed.I called to request a refund that the transaction had been in err. They claimed they offered no-refunds. After being persistant (and after having been hung up on), they did say they would refund my checking account 50%. 5 phone calls, 3 conversations with the bank later, no money has been issued. I would like them to minimally honor the 50% refund, AND be shut down for fraud!

    • Initial Complaint

      Date:10/02/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 27, 2023 placed an online order for 3 bottles Keto - ACV Gummies @ $39.99 ea. and was also to get 3 bottles for free. All 6 bottles were received and I was charged $239.99 for all 6 bottles rather than $119.97 for the 3 I ordered. They also added a second charge for $59.99 for something that I never ordered. They over charged me $180.01!!! I received 2 more packages of supply by end of August and September which I didnt include in my initial order. Tried contacting the customer support at ************ but no one answering.

    • Initial Complaint

      Date:09/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from Shop assure online. They sent me items i did not order. I received a opened package with most contents missing of an incorrect order. Shpassure billed m,y credit card ****** and ***** on 7/23. I called she assure ,they said I received the mdse, they would not file a lost or stolen claim, I call the credit card company they were not helpful. I called she assure back and they said a credit has been issued, I have not received a cedit. I would like a refund. Shop issue does not operate ethically. Appreciate any help to secure a refund. billing tracker 12302026Q000K14X1/12302026Q005EMTM8

    • Initial Complaint

      Date:09/12/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have a charge on September card statement for a charge of $239.99 from a company called Shopasure *************). Not for sure what was ordered. No response by phone. Beleive this is part of keto gummie scam. Ordered some in july and was not what i wanted, from a company called Biosure. Was charged $239.99 for the order. Received another order in August. Called the credit card company and i had not been charged at that time for it. But the charge for the same amount did showed up, but from Shopasure.I am not sending order back as i did not request it. I am also going to put in paperwork to dispute the charge with the credit company. Would ***** be refunded than to bother credit card company for a business dealing that is not legitament.

    • Initial Complaint

      Date:08/31/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 21, 2023 placed an online order for 3 bottles Keto - ACV Gummies @ $39.99 ea. and was also to get 3 bottles for free. All 6 bottles were received and I was charged $239.99 for all 6 bottles rather than $119.97 for the 3 I ordered. They also added a second charge for $59.99 for something that I never ordered. They over charged me $180.01!!!On August 24, 2023, they attempted to resubmit the $239.99 to my account using the merchant name of Dynamix Medical Supply.

    • Initial Complaint

      Date:08/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/23/23, I visited the website and added items to my cart. I added my credit card information and when I scrolled down to the bottom of the page, the total didn't match what was advertised. So I erased my information and closed the web page. The next day I realized the site charged my credit card for $239.99. I contacted the phone number on the charge at which time I spent 45 minutes arguing with someone over the charge. They refused to refund my money because "the order was already processed" and agreed to refund 50% and they would refund the other 50% when I returned the product. It has been 3 weeks since I returned it and I have yet to receive the rest of my money back. I called the same number and now I can't reach anyone. I just sit on hold forever. I never authorized this purchase and I want my darn money back!

    • Initial Complaint

      Date:08/08/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/27 /23 this company took $239 from my bank and never sent me anything at all I called them and they will not refund me I don't even know what it is that I suppose to have bought the company is called shopasure please help.

    • Initial Complaint

      Date:08/02/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an online order on July 22, 2023.The website automatically charged my Mastercard for the most expensive selection ($239.99), and added an additional product for $59.99, plus made these charges monthly recurring charges without my approval. I still have not received any products, nor a confirmation email, and cannot get anyone to answer the provided phone number or email address.

      Business Response

      Date: 08/23/2023

      She purchased Buy Keto Bites and was charged for the subscription.

      On July 26 she called and we cancelled the account with no further charges.

      A 50% refund will be issued today, taking 3-5 days to process depending on the bank.

      Since the delivery was already received August 1, we cannot issue the full refund.

      Customer Answer

      Date: 08/23/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

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