Business Profile

Medical Imaging

Akumin Corp.

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Akumin Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

38 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/02/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January 2024, my physician recommended that I undergo an MRI. After contacting my insurance provider and reviewing my policy, I was informed that my deductible for this test would be $750.00. I was advised to directly contact the imaging facility to inquire about a "Cash Pay" option. I reached out to the facility and was told that as a cash payer, my total responsibility would be $250.00 all included. Subsequently, I scheduled the procedure for February 2, 2024, and informed the facility that I would cover the $250.00 and would not go through my insurance. Upon my arrival at the facility, the staff member verified my status as a "cash payer" and confirmed my total cost of $250.00. I have not received any further communication from the facility since that date until February 15, 2025, a year later! when I received a bill in the mail for the first time. The bill indicated an outstanding balance of $1,700. The bill specifically stated that I had already paid the the $250.00, which was my sole responsibility as stated by the facility staff prior to and at the time of the test. So, would you have been told in advance that you would be responsible for the amount of $1,950 while your insurance copay is $750 total and the cash pay option was $250 total for the same test, which option would you have chosen? This was a no brainer decision. This is completely inaccurate billing as you can see from my statement above while I already paid the total amount due at the time of the test. The facility I had the test done was called ************************* which is own by Akumin Operating Corp.. The bill is from Imaging ********************************************** which is owned by a company called T.I.C. ************************** which in turn is also owned by Akumin Operating Corp. with the same CEO, ******************* all ******************** located at the same address: ********************************************* Plantation, FL *****. These are all owned by the same umbrella company.
Business Response
Date: 06/02/2025
Thank you for bringing this to our attention. We understand your concerns and are currently escalating this matter internally for further review. We will follow up with you as soon as we have more information.

Thank you for your patience.
Customer Answer
Date: 06/02/2025

Complaint: 23406828

I am rejecting this response because:
This is no resolution but a way to gain time, while hoping I would give up.

Sincerely,

******* *******
Business Response
Date: 06/02/2025
Hi *******,

We understand the concern, but this is something that needs to be addressed through the appropriate department to ensure its properly reviewed and resolved.

Appreciate your understanding.
Customer Answer
Date: 06/02/2025

Complaint: 23406828

I am rejecting this response because:
Once again, they know that after 10 days this complaint will be automatically closed by the BBB if we do not answer.
Sincerely,

******* *******
Business Response
Date: 06/02/2025
Hello *******,
After reviewing the account, we found that proper billing workflows were not followed, which resulted in the bill being issued incorrectly. We sincerely apologize for the inconvenience this caused.

The necessary adjustments have been made, and the account now reflects a zero balance. We believe this case is now resolved.

Customer Answer
Date: 06/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if the adjustment is actually made on my account.
Sincerely,

******* *******
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My doctor referred me to Akumin for a biopsy back on April 15th. Akumin has incorrectly scheduled me now 4 times. Each one canceled due to their scheduling department not correctly reading my file. My last scheduled biopsy happened on April 28th- I agreed and confirmed the appointment date for May 7th. I recieved a voicemail first thing Monday May 5th that my appointment was canceled. Why? Because the images from a previous ultrasound wasn't dropped off before hand. Thursday afternoon the appointment was called and made, Monday it was canceled. I told the scheduler on the phone I was out of the state at the time! So now, it's closer to 4 weeks since my doctor referred me for a biopsy and I am still not scheduled. Any time I've called their office, no one can even reach the biopsy scheduling department. It's unprofessional. They have HORRIBLE reviews on their page- all for just scheduling. Would have liked to have seen the doctor.
Business Response
Date: 05/07/2025
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and inconvenience youve encountered during the scheduling process.

Weve escalated your concerns to the appropriate department for immediate review and resolution. A member of our team will follow up with you directly as soon as possible to provide an update and ensure next steps are clearly communicated.

We understand how important this appointment is, and were committed to addressing this matter promptly.
Customer Answer
Date: 05/08/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Administration has contacted me and is willing to work on a resolution on my issue.

Sincerely,

**** ******
Initial Complaint
Date:04/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi I scheduled both a neck and spine mri w/out contrast I was only able to do the spine because with the neck it was closed mri with Im It seems like you might be referring to claustrophobia which I expressed at the front desk in ********** akumin that I wanted to get placed on the OTHER SIDE OPEN MRI she stated both sides are the same I stated why would the technician state that if both are the same she stated she didnt know for me to call my doctor to get relaxation medicine which I stated no thanks ! I would like for this to be addressed and I would not be making another appointment at the Wellington office ! Unprofessional and unacceptable!
Business Response
Date: 04/16/2025
Thank you for reaching out. Your concerns have been shared with the appropriate team, and well follow up with a more detailed response shortly.
Initial Complaint
Date:12/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was referred to this imaging center by my gastroenterologist whos office directly contact this entity on my behalf and sent them an order for a specific scan that needs to be done due to health issues and it needs to be done right away, my gastroenterologist office sent the order and someone from Akumin responded confirming that I was going to receive a call to go in to do this test(scan) today 12/17 . After many hours of waiting for akumin to call me for me to go in I decided to call them my self I was told by a guy named ********* that they never received the order for the scan which is a lie because my doctors office gave me a copy of the order that they send them I told the guy that tha was a lie because I have a copy of the order he them proceed to tell me he saw the order but he didnt know if I had an appointment I asked to speak to a supervisor he refused to transfer me and told me to hang up and call again but he was not transferring me to a supervisor, I hang up and call again this time another guy by the name of Adonis answer i explained that my doctor has sent an order and someone was supposed to call me for me to go and take this test he then proceeded to tell me that they dont do that test there which is absurd because they are the one place to do that specific test(scan) I again asked to speak to a supervisor and he also denied me to speak to a supervisor I asked him for the name of the supervisor and he denied that information too, the name of the test I need to have is called HIDA (hepatobiliary iminodiacetic acid) scan and he had the nerve to lie and tell me that they dont do it. This is an emergency test that I must have and the place is refusing service
Business Response
Date: 12/20/2024
Thank you for reaching out and sharing your experience. We have shared this information with our internal management team and will respond shortly.

Customer Answer
Date: 12/20/2024

Complaint: 22706154

I am rejecting this response because: management has trained their employees to denied customers to speak to supervisors to the point that they wont even give you a supervisors name. Employees are poorly trained and have no clue in what their job is and when you ask for a supervisor they 100%? Refuse to. I was trying to book an appointment for this test thats is done in this facility and I was told by one of the employees that they dont provide that test wixh is absurd because they do and this is do to the la k of training, professionalism and capability of doing their job and lack of supervision and when you ask for a supervisor the answer is hang up because Im not allowed to transfer you. Now because I reached out to BBB magically someone will reach out, this business should not be running period

Sincerely,

***** *******
Business Response
Date: 12/22/2024
Having looked into the matter, we have determined that there were instances where the process could have run smoother. As such, we are taking steps internally to address these issues and improve our scheduling procedures.
*****, our scheduling coordinator has reached out to the patient to ensure their appointment is scheduled promptly.
We are committed to making necessary improvements and providing a better experience moving forward.
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a wrist injury that may be a scaphoid fracture. An xray is necessary to determine course of treatment. I had an x-ray appointment at the Akumin location on W. ********************** for 11/14/24 at 1:40 pm. After checking in, completing forms and waiting, I was told the *-Ray machine was broken and I would have to reschedule. I called scheduling for the first available appointment and asked if there were any walk in appointments. I was told the ** Federal Highway location took walkins and opened at 7 am. On 11/15 at 7 am, I went to the * *************** location. I was told the *Ray tech comes at 8 am, there were 57 *Ray appointments that day, and that Akumin no longer took walk in appointments. I called scheduling and made an appointment for 1:20 pm on 11/19 at the ***************** location. After checking in, completing forms and waiting an hour, I was told the * Ray tech had left and was "in pain." The staff could not tell when or if the tech would be back. I called my physician and we determined there are no other places that take my insurance in the area. I am receiving an xray from another provider at a cash cost of $156. Akumin charges $50 for appointments missed without 24 hours notice. The delay in xray has delayed my course of treatment and potentially aggravated my condition if its a displaced fracture. I seek 150 in missed appointment fees and 156 for the cash outlay x ray. So, $306.
Business Response
Date: 11/20/2024
Thank you for bringing this matter to our attention. We have forwarded your complaint to the appropriate manager and they will be reaching out to discuss your experience with you directly.
Customer Answer
Date: 11/20/2024

Complaint: 22580868

I am rejecting this response at this time because:
I appreciate the quick response but will reserve judgment until I have a final response from the company.
Sincerely,

******* *******
Business Response
Date: 11/21/2024
We have been in contact with this patient and have reached a resolution.
Customer Answer
Date: 11/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:10/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I waited 2 months to get a specialist to do my mammogram!I night of my arrival for my appointment an additional lady came in for the same procedure. They squeezed her in on my allotted time. Due to the technician being in a hurry she was so rushed that she ruptures my breast implant!I tried to call the office to work this out and was hung up on by the office manager. All I want is for them to pay for what they broke!
Business Response
Date: 10/30/2024
Hello *****,
Thank you for bringing this matter to our attention. We take all patient concerns very seriously. Your complaint has been forwarded to the appropriate department for review, and we will be in contact with you shortly to discuss this further.
Please rest assured that we are committed to resolving this matter as quickly and fairly as possible.
Customer Answer
Date: 10/31/2024
I have been suffering for almost a years now with this incompetence from this company with no regards to my well being ! I need this to be fixed immediately
DU
Customer Answer
Date: 11/01/2024

Complaint: 22488985

I am rejecting this response because:
I have been suffering for almost a years now with this incompetence from this company with no regards to my well being ! I need this to be fixed immediately
DU

Sincerely,

***** *******
Business Response
Date: 11/05/2024
A member of our team will reach out to you to discuss this matter. We are unable to provide any additional information here without a signed ***** release form.
Customer Answer
Date: 11/15/2024
I need an outcome to this complaint! This is effecting my health at this time ! Please contact me @************
Customer Answer
Date: 11/15/2024
Please. Contact me @************
Customer Answer
Date: 11/15/2024
Contact me @************
Customer Answer
Date: 11/15/2024
Contact me @************
Customer Answer
Date: 11/15/2024

Complaint: 22488985

I am rejecting this response because: I need an outcome to this complaint! This is effecting my health at this time ! Please contact me @************

Sincerely,

***** *******
Business Response
Date: 11/15/2024
Our internal team has reached out to this person and has been in communication with her. We cannot provide further details on this platform without a signed HIPAA release form.
Initial Complaint
Date:09/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
CT appointment schedule by **** at Akumin stat ordered. Booked at 4om for a 615pm appointment. Got there said they forgot to verify insurance and that **** was closed MUST PAY MYSELF. um I have full coverage for this test with my insurance as I have been there many times. I just had a past stroke. This was the responsibility of **** not me.
Business Response
Date: 09/26/2024
We are looking into this concern internally and will get back to you as soon as possible.

Customer Answer
Date: 09/26/2024

Complaint: 22343042

I am rejecting this response because: SPOKE WITH BILLING MANGER WHO LEFT MESSAGE WITH WELLINGTON AKUIMIN OFGICE MANAGER ********. STILL NO RESPONSE OR CALL BACK AS OF 930 AM ITS NOW AFTER 2PM. THIS IS FRAUD. MAKING PEOPLE SELF PAY WHEN ON CRISIS WHEN THEY CLEARLY HAVE INSURANCE. THIS FALLS ON **** FROM AKUMIN WHO BOOKED APPT.

Sincerely,

******* ********
Business Response
Date: 10/01/2024
Patient requested stat appointment, stating her ** wanted her to be seen within 24 hours of an event that had occurred the night before. The scheduler was able to get her in within 2 hours of the phone call per her request. Insurance information was in the patient's file as she had been seen at the same location a few days prior. Upon arrival, she was advised her insurance required a prior authorization, and if she wished to be seen it would have to be as self pay, as there was not time to obtain the authorization. Patient agreed to self pay and signed the form stating she understood the authorization/insurance will not be pursued and she understands she will not be reimbursed.
Customer Answer
Date: 10/01/2024

Complaint: 22343042

I am rejecting this response because: after speaking to the woman who was responding to this Better Business Bureau complaint on the phone cuz she actually called me she actually agreed with everything that I was saying that I should not have been charged and that the appointment by **** should never been booked without verification. That's also clarify stroke happened the day prior doctor told me I have to have this test done in the first 24 hours so I called document and **** said they had an appointment at 6:15 **** said everything is verified good to go so when I got there they tell you a different story but when you're sick and not feeling well this is how they get you by saying that **************** is closed and you can come back the following day I was treated with such rude disrespect I'll be reporting this to the state of Florida this woman who is responding to his bed of *************** complaint had a long conversation with me and she agreed that I shouldn't have been charged she also promised she would call me back on Monday and it is now Tuesday shame on you and your company I am not done yet I will be reaching out to all Outlets if not reimbursed as you clearly stated don't worry even though your insurance is changing quote on quote we could back charge for the date of service

Sincerely,

******* ********
Business Response
Date: 10/04/2024
We have noted this patient's comments and are providing the following update:
This does not change the previous response given, as the information was explained to Ms ******** at the site, she agreed (and even initiated) self pay, and signed the self pay form.

Customer Answer
Date: 10/04/2024

Complaint: 22343042

I am rejecting this response because:
WrongWrong I I was told to self pay if I expected to get a CAT scan that day rudely it's okay I'm going to be reporting you to the Department of State and health care agencies is already somebody working on this case in your agency so obviously there's a lack of communication with you people this is how you scam people and that's insurance I'm going to let everybody
Sincerely,

******* ********
Business Response
Date: 10/04/2024
Please find attached the self pay signed agreement from the patient.
Initial Complaint
Date:08/15/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my deep dismay over the treatment I received at the Akumin ********** location. My experience with the front desk representative, *******, and the supervisor, *******, was nothing short of unacceptable.Upon arrival for my scheduled MRI, ******* was shockingly rude and dismissive. She demanded that I pay upfront or leave immediately, without any prior notice of this requirement. Her demeanor was condescending and unhelpful, adding unnecessary stress to an already urgent medical situation.When I contacted the supervisor, *******, to address this, I was further appalled. ******* falsely claimed that I had been informed of this payment requirement during a confirmation call the previous day, which is entirely untrue. This fraudulent entry in your system is deeply concerning. My conversation the day prior was about a pending prior authorization, not about any payment, and the misinformation noted in the system is a serious issue.Lilianas behavior only worsened when she insisted that I pay $120 or cancel my appointment. When I asked for time to contact my insurance, she curtly stated that my appointment time was "NOW," pressuring me to pay immediately or leave. This level of disrespect and lack of empathy is unacceptable, especially given that both of my insurance plans are in-network, and I had already met my out-of-pocket maximum.The representative who called me prior to my appointment also misrepresented the status of my prior authorization and became combative when I questioned her. This entire experience has left me deeply unsettled.I expect Akumin to take this complaint seriously and address the issues of unprofessional conduct and fraudulent documentation. I will also be notifying my insurance provider and the appropriate authorities about this matter.
Business Response
Date: 08/19/2024
This patient experienced difficulties with the payment process during a recent visit to our ********** location. Despite a prior discussion of our payment policy, the patient became agitated when asked to pay at the time of service. To de-escalate the situation, our staff postponed the patient's appointment and addressed their concerns in a private area.
Following the incident, our Lead Administrator identified an error in the patient's insurance verification, which has since been corrected. The patient was subsequently rescheduled for an appointment at our ******************* location, where they reported a positive experience.
We plan to apologize to the patient for this inconvenience, enhance the visibility of our payment policies, and continue to provide staff training on effective communication and customer service.
Initial Complaint
Date:08/12/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Company cancelled appointment after confirming with no notification.
Business Response
Date: 08/12/2024
A senior member of our customer service team has reached out to address this person's concerns.
Customer Answer
Date: 08/20/2024
Business did not reach out till complaint filed. Emails and phone calls were ignored!!
I spoke with someone after I contacted many times. I wanted earlier appointment which was not offered. Also no reason as to why appointment cancelled
Initial Complaint
Date:08/09/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the month of March 2024 I went to Akumin in ********************* to have medically necessary Ct scans and an Ultrasound and was at the end of a SS disability case awaiting a decision so I paid cash (had no choice at the time) but then on June 11th I was APPROVED for ******** retroactively effective start date 2/1/2024 and was told to contact all places where I paid out of pocket and have them resubmit the claims to ********. So Akumin was one of those places and they are yanking my chain on this, not answering the phone or the 10 emails I sent them begging them to get back to me. I contacting them in June about this matter and it is now August. I have received refunds from almost most all other doctors during this time. They seem to not want to refund the cash money I paid BUT I WAS COVERED LEGALLY BY ******** and I want my money back. They have had 2 months to work on my case now. I need my money back as I am disabled and cannot work.
Business Response
Date: 08/09/2024
Our support team will be reaching out to this patient to assist in this matter.
Customer Answer
Date: 08/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Customer Answer
Date: 08/13/2024
They have not contacted me yet. Also why is she the support team will be contacting me. It is billing who needs to refund me. This has to be unlawful what they are doing to me. They owe me money and are still not contacting me. I need more help please

I

Business Response
Date: 08/14/2024
We have refunded the patient $500. The matter should be resolved.

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Akumin Corp. is NOT a BBB Accredited Business.