Reviews
This profile includes reviews for Chewy, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 645 Customer Reviews
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Review fromGregory B
Date: 06/18/2025
1 starGregory B
Date: 06/18/2025
Absolutely untrustworthy! I placed an order, they did not ship it, when I called I was told that it was my fault because I did not verify the account. I asked when they send the verification email and they responded that it was sent on 6/15 @ 5:15PM. I asked if any other emails were sent, and they said NO. The email I received on 6/15 @ 5:15 PM was the order receipt telling me that my order would ship soon. They outright lie to keep your money!
Chewy, Inc.
Date: 06/20/2025
Hi there *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
I am so sorry this has occurred. Here at Chewy, we are committed to protecting the privacy and security of your Chewy account. We have a security team that works around the clock to detect and prevent any potential security issues. We use industry-leading security technology and proactively monitor our systems to ensure your Chewy account remains protected.
When our monitoring systems detect potential suspicious activity related to your Chewy account, we proactively block your account to prevent any further activity. This is done to protect your Chewy account from unauthorized use. We cannot apologize enough for holding your order ending in *****. We needed to verify certain information before processing your order and, to that end, we placed a temporary hold on processing the order while we were waiting to verify certain details.
The temporary hold was resolved the same day you spoke with our customer care team and, according to ***** Tracking, your order is estimated to be delivered on Friday, June 20, 2025.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,******** M
Customer Care Manager
**********************Review fromFrances O
Date: 06/16/2025
1 starFrances O
Date: 06/16/2025
I decided to try switching my dog's prescription to Chewy pharmacy. I needed to mail in the prescription. The information provided said they would fill the Rx within 1-2 days of receiving it, then provide fast 1-3 day shipping. My dog had 2 weeks left of pills at this point, so I figured there would be plenty of time to get the Rx before she ran out. A week after sending the Rx, there was no update, so I gave them a call. They claimed that because I sent it First Class mail (delivery in 1-5 business days) it would take ***** business days to arrive, and that they recommend sending Priority Mail. The email they sent with instructions for mailing the prescription said nothing about priority mail. It all feels very dishonest - like they can't fulfill their promised timeline and are blaming it on the ****.Chewy, Inc.
Date: 06/24/2025
Hi there *******,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
We understand how important it is to receive your order on time, and we sincerely apologize for the delay caused by a mailing issue. I did some digging and was able to locate your order ending in *****. It looks like the order was successfully delivered as of 10:43 a.m. on June 20, 2025.
As a courtesy, and due to your experience, we refunded you for the order ending *****. Generally speaking, you will see the amount credited to the account associated with the payment method on file within 3 to 5 business days; however, that timing may vary based on your banking institution.
Thank you for giving us the opportunity to make this right. We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,***** *.
Chewy **************************** Manager
Review fromWendy G
Date: 06/15/2025
5 starsWendy G
Date: 06/15/2025
I asked for a return on a dog pooper scooper. The ***resentative was so helpful and super easy to work with. I got a full credit including shipping. The *** then asked me to donate the item to a pet shelter. This was fantastic. They have the most wonderful customer service Ive ever experienced.Chewy, Inc.
Date: 06/17/2025
Dear *****,
Thank you for taking the time to share your experience with us!
We greatly appreciate your kind words and are thrilled to hear that you had such a positive interaction with ******* and our ************* team. Ensuring the satisfaction of our customers is our top priority, and it's wonderful to know that we were able to meet your expectations.
Your feedback serves as a testament to the hard work and dedication of our team members who strive to provide exceptional service with every interaction. We will be sure to pass along your appreciation to ******* and the rest of our team.
If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
Thank you for choosing Chewy.
Warm regards,
******** *.
************* Manager
**********************Review fromKaren G
Date: 06/11/2025
1 starI placed an order for my dog seizure medication. Figured it would make life a little easier to have them shipped to home not have to worry about going to the pharmacy. I researched before placing the order. I need 2 extra bottles with labels on them. One for daycare, one to keep with me so he doesn't miss a dose. Then he has the rest of in the bottle at home. So I don't have to carry a bunch of pills. On the website it states they can provide extra bottles. I placed the order. There wasn't a spot to request extra bottles. I called and was told they don't offer extra bottles anymore. They "haven't updated the website" . It's a seizure medication- emergency life saving medication- prescription required and has to be in a labeled bottle. They said they can't do that. It's crazy, I have never heard of a pharmacy doing this. The website is very misleading saying it can but they can't. I was told no extra labeled bottle but of I need extra syringes I could get those. Very disappointed Chewy. I wanted this to work and figured it would be better for my baby. I ended up canceling the order along with my other autoship. No chewy for us.Review fromDiana T
Date: 06/11/2025
1 starDiana T
Date: 06/11/2025
I ordered a whelping box. It was supposed to be 41 x 47 it arrived. I put it together. It is 41 x 39 1/2 all the representative could offer me will send it back and Ill give you a refund. Will the boxes in the trash, and now I have to spend my time disassembling this just poor customer service FALSE advertisementChewy, Inc.
Date: 06/16/2025
Hi there *****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. Chewy.com does not take title to returned items until the item arrives at our fulfillment center.
At this time, we do need the item returned to us in order to process the refund, but we do our best to make that process quick and easy. We offer pre-paid ***** shipping labels and can even schedule a ***** pickup on your behalf to save you the trip.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,
***** B
Customer Care Manager
**********************Review fromIrene Y
Date: 06/04/2025
5 starsIrene Y
Date: 06/04/2025
I have been a chewy customer since 2014. Thats how far my order history goes anyways. Ive always loved the quality and price of their products. I also order my pet food from them via auto ship. Ive had many great experiences with their customer service but what prompted me here is their latest act of thoughtfulness. My cat recently passed away. I called if I can return his unopened food and they gave me a refund and asked me to donate the food instead of returning them. Tonight, I received a package from chewy. When I opened it, it was a sympathy card with a heartfelt handwritten note. Along with the card, they included a beautiful memorial rock painted with my pets name. It was an incredibly thoughtful and unexpected gesture that brought comfort during a very difficult time. This is so beyond customer service. This felt very personal. Thank you.Chewy, Inc.
Date: 06/06/2025
Hello *****,
Thank you for reaching out and sharing your heartfelt experience with us.
We are deeply saddened to hear about the loss of your beloved ******** and extend our sincerest condolences to you during this difficult time. Your kind words about our team's support mean a great deal to us, and we are grateful for the opportunity to have been there for you when you needed us most.
At Chewy, we strive to provide compassionate and personalized care to each of our customers, and we are delighted to hear that our efforts have made a positive impact on you and your friends. Your satisfaction and peace of mind are always our top priorities, and we are honored to have been able to assist you in any way we could.
Please know that we are here for you whenever you need us, and we remain committed to providing exceptional service and support to you and all our valued customers.
Thank you again for choosing **********************, and please don't hesitate to reach out if there is anything else we can do for you.
Warm Regards,
******** *
Customer Care Manager
**********************Review fromDiana M
Date: 06/04/2025
1 starDiana M
Date: 06/04/2025
I had a gift card and they said do I have account and they wouldn't take the Chewy gift card at all!Its was a $25.00 gift card and I ended canceling the order and at the end I told the lady sorry I go to Wal-marts for my cats food and other things I need!I hope they lose a lot of people and I never had a hard time at all and now they said do I have account, now I go somewhere else to get it as long they don't have me anymore at all!I will tell you one thing is I tell people not to order anything from them as long you need account!I hope I will never used you again and if I need something I go to Wal-marts to get what I need! GOOD BYE CHEWY! I will tell anyone what they said do I have account with them! Are you jokig too!Chewy, Inc.
Date: 06/10/2025
Hi there *****,
I'm so sorry about your recent customer care experience. At **********************, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.
Thank you for taking the time to speak with me regarding the issue you experienced with your physical Chewy gift card, and for giving Chewy the opportunity to make it right. I'm so glad to hear that the matter has been resolved to your satisfaction. Were happy youre now aware that you can add your Chewy gift card to your account at any time and use it toward future purchases for your furry companion.
We really appreciate your feedback and thank you for giving us the opportunity to help with this. If you have any questions, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warmest Regards,
***** B
Customer Care Manager
**********************Review fromKris P
Date: 06/02/2025
5 starsKris P
Date: 06/02/2025
This company is amazing. Always excellent customer service. They are so considerate when you are losing your pet. Thank you for all you do.Chewy, Inc.
Date: 06/04/2025
Hi ****,
Thank you for your kind words. Im so sorry to hear about the loss of your beloved, KC. While words cant ease the pain, may time bring healing and love bring peace. The bond you shared and the memories you made will always remain in your heart.
Please know you're not alone. As part of our Chewy family, we're here for younow and always. If there's anything we can do, don't hesitate to reach out.
With heartfelt condolences,
******* *.
Customer Care Manager
**********************Review fromShari B
Date: 06/02/2025
3 starsShari B
Date: 06/02/2025
I've been shopping with Chewy.com for years. They are the best source for food and supplies. However, shopping online is a nightmare. I can never use the option "low to high". The minute I start to scroll down, it changes to any other option. Also, most of the time, I cannot order online. There is always a snag, always an issue--so I have to call and place my order over the phone. Extremely annoying.Chewy, Inc.
Date: 06/04/2025
Hi *****,
I'm so sorry about your recent order experience. At Chewy, we strive to provide a positive experience with every customer interaction, and we dropped the ball here.Most of our customers experience a seamless and easy online ordering process, and we regret that this hasnt been the case for you. We understand how frustrating that must be. Your concerns are important to us, and we appreciate you continuing to place orders for your petsit means a lot to our team. Please feel free to contact us directly and ask for a manager, so we can document the issue and notify the appropriate team to begin working on a resolution.
Thank you for your patience and for giving us the opportunity to help with this. If you have any questions or need further assistance, please don't hesitate to reach out to us. We're here 24/7 to lend a helping paw.
Warm regards,
****** *.Customer Care Management
**********************
Review fromMichael H
Date: 05/30/2025
5 starsMichael H
Date: 05/30/2025
Had a minor issue with vet prescriptions and they went above and beyond. The ways they were willing to try and help was something that you never see these days. I will never buy from another site if its available on chewy they have more than earned my business. Seriously amazingChewy, Inc.
Date: 06/02/2025
Dear *******,
Thank you so much for taking the time to share your wonderful feedback with us.
Were truly honored by your kind words and thrilled to hear that our team was able to go above and beyond in assisting with your prescription needs. Knowing that our support made such a meaningful impression is incredibly rewarding, and it reaffirms our commitment to providing the level of care and service our customers deserve.
Your loyalty and trust mean the world to us. To hear that youll continue choosing Chewy whenever possible is the highest compliment we could receive. We are proud to have earned your business and will continue striving to exceed your expectations every step of the way.
Please dont hesitate to reach out if theres ever anything we can assist you withwere always here and happy to help.
Warm regards,
***** *.
Customer Care Manager
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