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Business Profile

Perfume

ALT Fragrances LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

Customer Complaints Summary

  • 99 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company ob two different emails accounts. One personal and one business. Both orders were taken cate of poorly. The first order on my personal account took 9 days to ship.. I requested several times for a refund since it hadnt been shipped, they ignored me completely. They eventually shipped it when they got ready too. The order on my personal account arrived damaged. I also didnt like the fragrance that was damaged so I requested a replacement but with a new fragrance. They packed it up and sent the fragrance I didn't like. When I explained that I requested a different fragrance. . They ask me to refuse a package that is being sent via ****. How can you refuse a package when it's left in the mailbox? I requested since it hasn't been shipped yet can you just change it. They ignored me til this day. Nothing. After this experience I notice the business orderr never showed up. It been 15 days. So I reached up for tracking update. They told me they tried to upsell me at the end and since I refused the upset, they didn't ship it. I explained that they just lost business for doing this and cancel the order. She sent another email asking did I want the order. I said NO. She said thank yiu for confirming that yiu want the order. And I received a notification that the order was now shipped 17 days later. I specifically told them I didn't want it. I haven't sent several emails which is the only way to reach them. No phone number. They refuse to reply. They are stealing money from customers. I want my money back for the first order with the damaged product and 2nd which I asked not to be shipped and cancelled. This company has poor customer service and the perfume is terrible. I would like to send it all back for a complete refund. The reviews are sham and not accurate at all. This is an honest experience of what to expect when dealing with this company. So shop at your own risk. The total amount for both orders is listed below.

  • Initial Complaint

    Date:02/02/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business will not refund me for an order that was misplaced that hasn't even shipped out

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on the Alt fragrances website January 2nd (order ALT1851314).I received the products and one of the fragrances did not suit me. I contacted Alt support to ask if there was anyway I could return the fragrance I really didn't like. They answered me, saying I can send it back. They provided me a return address and told me to include a note asking for another fragrance they can replace it with or to specify if I preferred to be compensated. I then went to the trouble of returning the fragrance (at my own cost, no return label was provided) and when I contacted them to know the whereabouts of my return they answered me they did not accept returns from consumers outside the **. I wrote back very angry as I was told to send it back for an exchange!!! No resolution has been offered and this is frankly terrible customer service. At this point all I want is a refund.If they couldn't help me, they should've told me right away when I first emailed them and not made me return a product at my own cost for them to keep the goods and not help me!!!!

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order with ALT Fragrance in the evening of January 2, 2025. The morning of January 3, I emailed Customer Support to cancel the order. It was after I placed the order that I found out that the items I selected were not what I expected. I thought I was ordering 5 items that were 2oz each, but it turns out that was not correct. I felt the value was not there, so I emailed them to cancel my order. I did get a response stating that it will be tricky to cancel the order. I received my order on Jan. ********************************************************************* exchange. I was going to keep the perfumes, but I tried a few of them and they do not last more than 15 minutes. I made an error at not looking at the return policy before my purchase, but in my defense, I was not planning on returning the items. I would like to return the items for a refund please.

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered perfume from this company and it arrived broken and leaking all over. It was ruined and I reached out to customer service. They won't help me with replacement until I pay out of pocket ton return a leaky prefume bottle through the mail. I asked for a prepaid label to get it back so I could get a replacement but they keep asking me to ship it back on my dime first. This isn't my fault as the product arrived damaged and leaking.

    Customer Answer

    Date: 02/13/2025

    The company responded to me and fixed the issue.

  • Initial Complaint

    Date:01/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Regarding Order ALT1857809-The fragrance leaked out all over the packaging, box, and packing slip. I contacted the company via email and included pics. I asked for a refund because at this point, it is too late for a reshipment-this was a birthday present! I am now having to go out and find a replacement gift. *** informed me that I could not have a refund, only a store credit or a reshipment-neither with benefit me.....I don't want to deal with this company anymore and a reshipment will not arrive in time. Reading these complaints, I feel this company is shipping out fragrances with loose tops, etc on purpose, this is how they are making their money and it is not right to scam customers like they are doing! I would like my money refunded! The customer service was also poor!

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter purchased a bottle of perfume (Duchess 30ml/1oz by ******) as a gift for me for Christmas. The bottle she ordered and the bottle she received was incorrect. After seeing that the error was on the companys end, I initiated a refund. When attempting to, the website stated that a refund cannot be given but a credit can be. I was fine with that because I still wanted to receive the correct perfume that she had initially ordered. The website gave me a reference number and stated that the credit amount totaled $44.25. I packaged up the incorrect bottle received and had my daughter ship it back to company address given, even including the original shipping packaging that the company shipped the product in so it was easily identifiable as to who the customer was. Then, I attempted to re-order the perfume again, assuming I could use the reference number at time of check out to utilize the store credit. It gave me no option to enter that information at check out. I then contacted support via email (only option given). Neha, the representative that responded back, initially stated that the reason I couldnt use my credit was because I cant use a discount code and credit at the same time. So, I tried checking out without using a discount code but the results were the same. It wouldnt accept my reference number (credit). I reached out to her again regarding the issue and asked that she help assist me with the transaction as she stated she would. I requested her assistance as suggested but she keeps avoiding assisting me. All I need her to do is initiate an order for the perfume Im wanting, using the credit of $44.25 & ship out the correct item. I did ask her to honor the discount as a discount was used during the initial purchase, especially since the error was on the companys end. In each response from Neha, I received no help. Just delaying & pandering but no resolution. This company has stolen my daughters money & wont help us utilize it.

  • Initial Complaint

    Date:01/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with ALT Fragrances on December 24, 2024, for two colognes: Reality and Daytime Drift, under order number ALT1829244. Despite multiple attempts to contact the company regarding the status of my package, I have yet to receive it.Recently, I received an email from ALT Fragrances asking me to close the chargeback once my order is delivered, but the tracking link provided remains the same and does not indicate any progress. I just want the package to be delivered as soon as possible.Due to the ongoing delays and lack of resolution, I have no choice but to proceed with the chargeback if my package is not delivered within three (3) days. I am seeking immediate delivery of my package or a full refund of the order amount. I would appreciate the BBBs assistance in resolving this matter.

  • Initial Complaint

    Date:12/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered fragrances for Christmas from Alt Fragrances. I received confirmation & a tracking number. The tracking displayed that the package was delivered on 12/16/2024. The package was never delivered. I submitted a claim to both the merchant & the post office.Alt fragrances will not reply to numerous emails for refund or expedited new order.

  • Initial Complaint

    Date:12/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product was not as described and company refuses to issue a refund but only store credit. Their product is NOT as described so I do not want store credit for their incorrect product.

ALT Fragrances LLC is NOT a BBB Accredited Business.

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