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Business Profile

Driving School

All Florida Safety Institute, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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All Florida Safety Institute, LLC has 20 locations, listed below.

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    Customer Complaints Summary

    • 231 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled an appointment with All Florida Safety Institute in Pinellas Park to take my road test. When I arrived at the location, the company's sign was on the door, but no one was around. I had even received a confirmation email the day before, so I checked that multiple times to make sure I didn't make a mistake. I then called both the number on the door and the number in the email to try and contact someone and no one responded even though I left voicemails as recommended. It has now been over a month and I have received no correspondence from the company. I paid $150 at the time of scheduling and never received the service I paid for.

    • Initial Complaint

      Date:01/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/1/2023 purchased 6 hours of driving lessons along with 1 hour test prep and driving test. Was able to get 3.5 hours of lessons but unable to schedule the missed hours due to not being able to reach anyone on the phone or reply from e-mails sent. One hour test prep and driving test scheduled for today at the **** office location. Reminder e-mails received yesterday. Showed up at the office which appeared to be abandoned with no one showing up for the scheduled services. Attempted to call the corporate number which is disconnected and the website states this site is currently suspended... I am assuming that All Florida Safety Institute went out of business. Very disappointed as I used this company for my son with excellent service received. Seeking refund of services not provided

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased driving lessons from the company, but they never showed up. Attempted to contact and their phone has been disconnected, their emails bounce back, their website results in an error, and their chat goes straight to leaving a message.

      Customer Answer

      Date: 01/03/2024

      In regards to this case, we also contacted our credit card company that was used to make the purchase. A fraud case was opened and they have since refunded us for the purchase. We are no longer seeking a refund from the business as we have already received one.

      Regards,

    • Initial Complaint

      Date:11/28/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was promised services to teach my son how to drive safely so that he could get his driver's license. Instead, I had to teach him and he stood up, gave an excuse, and then told me they went out of business. Then they made me sign some bull spit saying they would pay me on September 1st of 2023. Well, here it is almost December. Now they won't even respond. I am owed 318.21 and you ruined my son's birthday.

    • Initial Complaint

      Date:11/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid $1366.43 for 6 in car 2 hour driving lessons (12 hr plan), a road test, and a teen online driving course on 8/6/23. After the purchase they scheduled the lessons starting 10/28/23. Several times before the start of the lessons they were all rescheduled for different times on the same days; like changes from a time of 11am to 1pm to a new time of 10:45am-12:45pm and then back again. This happened at least twice. 48 hours before the first lesson it was cancelled by the administrator. Subsequently the next 2 lessons were also cancelled. I called and emailed 3 times and received no response. I had no information on how to reschedule those lessons. I found the instructors number on the student portal and called him. He texted me back confirming the next 3 appointments starting on 11/18/23. 24 hours before this lesson the time was changed again to a 15 minute difference. The instructor never showed and now will not text me back. I have gone to the office and it is now empty. We have not received any lessons and no one will respond. They basically took my money and ran. I have emails to back up my email contact and all the changes. (I need an email address to forward them to as I can't upload them on this form.) I would really just like my money back.

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company took my money and never provided any services. They have been operating this way for the past few years and still continue to do so. They are even going as far as sending me confirmation emails the night before my daughter's appointments but no one has showed up. I think they are doing this to make it look like the services are being provided but I assure you they are not. At this point I just want my money back. It is impossible to get in contact with anyone who works for this company. They basically steal our money fully knowing that the services will not be provided.

    • Initial Complaint

      Date:11/09/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had signed up for a 6 hour driving lesson divided into 3/4 weeks of 2 hour lessons at All Florida Safety Driving Institute. I had one 2 hour lesson on October 16th. After that lesson the next two lessons on October the 23rd & October 30th were both cancelled by the driving instructor. Those days were never rescheduled. I went ahead and called the school a total of 16 times between November 1st & November 2nd and to no avail no one answered, I texted my instructor November 1st & November 2nd it wasn’t until today he reached out with a very vague response. The school finally responded to me today & told me that because I signed a contract I wouldn’t be able to receive a refund but that I could try & file a “Reason for refund” document and email it back to them. It wasn’t until I filed a claim with the bank that I received a response back from them telling me to fill out that document. However I would like initiative to be taken so that I may be able to be taken serious and get a refund back.

    • Initial Complaint

      Date:11/07/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/3/2023 I made a drivers license appointment for my son to take the road driver’s test. The appointment was made online.
      Total fee paid by credit $77.99
      Confirmation was emailed back showing paid. Plus confirmation for the appointment was sent on 11/6/23
      Went to appointment and no one was there. Another building tenant saw us standing there and informed us that this office is out of business.
      There was still signs by the elevator door that gave the suite number to their office

    • Initial Complaint

      Date:11/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled scheduled driving lessons with no option to reschedule. Unable to contact anyone at company. It's a sham business.

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had an appointment for my sons driving test on November 4 at 10:30. We arrive at the appointment 15 minutes early. We waited for an hour and a half for a no show. Payment of $75 was taken up front. I have tried calling and emailing for an explanation and refund, but no communication. There were at least two other parents with their teenage children there for the same test. Since then, I check the reviews and apparently this has been going on for some time. This company was recommended to me by the local dmv so I assumed it was a reputable company, my mistake. They fact that they are still taking money from everyone and getting away with this is infuriating. This is suppose to be an exciting day for ours kids and they are turning it into a huge disappointment for all.

    All Florida Safety Institute, LLC is NOT a BBB Accredited Business.

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