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Business Profile

Driving School

All Florida Safety Institute, LLC

This business is NOT BBB Accredited.

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This business has 1 alert

Complaints

This profile includes complaints for All Florida Safety Institute, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 231 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 09/03/2022 I paid $ 978.42 for driving lessons from this business.

      Three in person driving lessons were completed. One was missed on the 25th of October. (They had promised lessons based around my preferred schedule). On the 24th, I told my instructor via text that because of work I might be unable to make that lesson/appointment. He told some vague and unclear information about "missed appointments". But I decided to leave work early (NIGHT SHIFT) in order to make it. The appointments were set entirely in the mornings, creating a sleep cycle issue. Without me knowing, the instructor had immediately CANCELED the lesson for the 25th, with me finding that out only shortly before the lesson was to start.

      I called the head office regarding rescheduling, and possibly getting a different instructor. They stated they'd get in contact with the Tampa branch with my requests and concerns, which will then reach out to me. They haven't.

      On Nov 9th, I was to have a lesson. The instructor informs me on the 8th that he has a "heart appointment" that day, and wouldn't be able to make it, but that he would make it up to me the upcoming Saturday with two lessons, back to back. I agreed. 7-11am. The instructor not only doesn't show up.
      He doesn't answer my calls or texts. And hasn't done so since.

      Which leads me to today, the 15th of Nov. The instructor doesn't show up, and I'm unable to contact him. The head office is now also not answering or returning my phone calls.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE COMPANY TOLD ME THAT I COULD USE LESSONS AT LATER DATE AND NOW THEY ARE JUST IGNORING ME.

      Customer Answer

      Date: 11/15/2022

      WE bought driving lessons for my son ****** ******- he has autism so he chose not to drive. so they told me I could use the points towards my daughters lessons. called many times. no answer.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for services we have not received and they refuse a refund. Took a month of calling repetitively to finally have a schedule. We waited they were a no call no show, even after I called to confirm the previous day. I gave them the benefit of the doubt, my son and I eagerly awaited the second scheduled lesson. Again I called the day before to confirm. They no called no showed again. I had sent multiple emails and even send one to the President **** ***** and I received no response. I disputed the charge with my credit card and they finally responded to the email, offering services. I told them no we would just like a refund at this point. They replied reminding me of their no refund policy and said we would just wait for the results of the credit card dispute to determine that. My dispute has since been denied and I am currently out $650.00. I honestly feel their is a scam going on here. Fraud is happening and needs to be investigated. If this is not the situation then they would be refunding my money along with all the other customers they have done this to all across Florida. If you look at reviews, this is happening in Tampa, Saint Augustine, Palm Coast, Jacksonville along with numerous others. Economic times are rough currently and I sure hope this business does the right thing. Their failure to follow through on their end should be recognized and they really should refund us.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/11/2022 I paid in full to the All Florida Safety Institute $2651.75 for 50hrs of driving lessons, plus a road test for my 15-year-old son. Upon calling them they said he would get 2-3 lessons per week for 1.5-2hours in length. They said he would start in 4-6 weeks. (this is from the date 8/11/22). His first lesson was on 10/21/22. over 8 weeks what was promised. I bought the 50-hour program under the assumption when he started he would be driving 2-3 times per week and be able to complete the program within 3 months. They are only scheduling 1-3 times per month. As of today 11/12/2022, he has had only 3 diving lessons and the next is scheduled for December 11. 2022. He is currently scheduled through the end of June 2023. Which is ridiculous, to say the least. It now seems impossible to get a hold of anyone and when I finally did they refuse to refund my money. They are not holding up their end of the contract. I feel as though they pulled a bait and switch. They claim they are short instructors. I'm failing to see how that is my problem. They should not have promised 2-3 lessons per week and sold me that expensive of a package. I want my money back. Please help. ****** *****

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for 20 driving classes for my daughter $1,660. She only had 4 classes. Nobody has shown up again.
      For the last 2 driving appointments that we paid $1660 for driving school they have not shown up. My daughter has emailed them. I have called them left call back number and voice mail. They have responded to nothing. I hope they do the right thing of providing the driving classes or refund the money.

      If I do not get a resolution will proceed with State Attorney to report.

    • Initial Complaint

      Date:11/14/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid All Florida Safety Institute $763.29 on Oct 18,2022 for driving lessons for my son. They had actually been recommended by a friend who used them for her son 3 years ago. I first tried to contact them a week later after not hearing from them to make sure we had submitted everything correctly and only received an automated email back. Since then I have tried to contact them via phone ( either leaving a message or asking for a call back) at their various phone numbers without a single response. They seemed to have no problem immediately running my card, but since then they are in the wind. It is now Nov. 10, 2022 and I am afraid I was scammed and will try to get my money back from Discover.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for this on 7/1/22. I have been waiting 5 months and have not even received 1 of the 6 lessons I paid for.

      Each time they either was a no call / no show or the driver text or called to cancel due to car problems.

      We are asking for a refund because they have not upheld their end of the agreement. If their cars are in that bad of shape they shouldn’t be using them to train inexperienced drivers.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed my daughter up for driving lessons on 9/7/22 and paid approximately $1,075 to the company. I did not hear from anyone after waiting the 14 days that they consider to be a reasonable time for contact. When I called to find out what the hold up was I was told it could possibly be 8 weeks before they could schedule the lessons as they ware behind. Nowhere on their website did it say that they were behind 8 weeks when I paid for the lessons. Had I known that up front I would not have signed up.

      I waited an additional 5 weeks and still did not hear anything so I called back and was told that they were still behind but they advised that the contacted the scheduler and that I would hear from someone within a few days. Two weeks have gone by and I still have not heard from anyone.

      I have filed a dispute with my credit card company to try and get a refund for services that I have never received from this company. I know that I agreed to their terms when I signed up but the terms also state that I should have heard something from someone no later than 14 days after I paid. It has been 9 weeks and I have had no contact directly from this company. The only contact has been because I have reached out twice now. I attempted to reach out again but only get an automated message stating that I will get a return call.

      I would like an immediate refund of all that was paid.

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with Florida Safety Institute on 8/26/2022, and they charged my Visa card $1028.46. No one showed up for the first lesson on October 21, 2022. An instructor gave my daughter her first and only lesson on October 23, 2022. Her lesson on October 28, 2022 was canceled at the last minute. There was a no show on October 30th. Her lesson today on November 6, 2022 was a no show. I have spent an extensive amount of time on the phone trying to reach people with no avail. **** ***** said he was an assistant manager, and he told me he didn't show up on the one date, because he wasn't getting paid by the company. He was supposed to give the lesson to my daughter today, and I had his phone number (*** ********). However, it constantly gives the busy signal. I just want a refund at this point, because I really think this whole operation is a scam.

      Please help me.

      Thanks,

      ****** *****

    • Initial Complaint

      Date:11/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 20 July 2022, I purchased 4 -2 hour driving lessons totaling $567.79 for my daughter ******* ***********. Her lessons were scheduled for 09/19/2022, 09/26/2022, 10/02/2022, and 10/11/2022.

      I received a call on 09/19/2022 by the Regional Manager for the Wesley Chapel area who told me that they would need to reschedule my daughters' lessons because their instructor ******** ***** quit. I have since sent many email requests to reschedule her lessons with zero response. I have also called and left voicemails in which no one has contacted me back. I have also called their corporate office with no response.

      I went with All Florida Safety Insitute because they were highly recommended however this is bad business and totally unacceptable. I need for my daughter to receive her driving lessons or refund my money and I will gladly take my business elsewhere.

    All Florida Safety Institute, LLC is NOT a BBB Accredited Business.

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