We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

MAC 5 Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

This profile includes reviews for MAC 5 Services's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MAC 5 Services has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    3.43

    Average of 53 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Jen T

      Date: 12/19/2024

      ****** ******* with MAC5 is amazing and did such a fantastic job along with his coworker! They were very professional and super pleasant to work with! They explained everything in detail and I would definitely recommend them to all my friends and family!

    • Richard S

      Date: 12/17/2024

      Richard S

      Date: 12/17/2024

      He was a very friendly and well spoken young man who showed me the compromising issues with my aging system so I could make an informed decision about repair or replacement.

      MAC 5 Services

      Date: 12/19/2024

      Mr ******* We appriciate your review very much. Thank you for your feedback and your service.

    • Rima R

      Date: 12/17/2024

      Rima R

      Date: 12/17/2024

      Very professional and hard working team. Very satisfied of what they accomplished so far. Would recommend them for sure thank u so much for the outstanding job u did.

      MAC 5 Services

      Date: 12/19/2024

      Hopefully your friend and family don't need us for a long time but when they do we are glad we will be your recommendation. Thank you so much for your time.

    • Krist B

      Date: 12/17/2024

      Krist B

      Date: 12/17/2024

      The tech was very knowledgeable and provided a solution for the problem. He also pointed out some other issues that should be addressed.

      MAC 5 Services

      Date: 12/18/2024

      Krist Thank you for letting us know our techncians are keeping our customers imformed. We are grateful for you taking the time to leave a review.

    • John C

      Date: 12/16/2024

      John C

      Date: 12/16/2024

      Very understanding and helpful after bathroom remodel! Showed some tips to help with further repairs!

      MAC 5 Services

      Date: 12/18/2024

      **** Thanks for taking the time to leave a review. Good luck to the canes in the pop tart bowl.

    • Theresa D

      Date: 12/11/2024

      Theresa D

      Date: 12/11/2024

      ***** my repair from Mac5 company did a wonderful job replacing my kitchen disposal.Thank you *****

      MAC 5 Services

      Date: 12/12/2024

      Thank you so much for taking the time to leave ***** a review. We will discuss his review in this Thursday meeting in front of his peers.

    • Edna Y

      Date: 10/28/2024

      Edna Y

      Date: 10/28/2024

      On October 21st they came to check my AC unit. I was informed I have a Freon leak. I opted to refill to see if the leak would seal with the leak seal ** dye. ****** informed me there really is no way to check diagnostic of an AC unit. If the ******* is low it means there is a leak. He put in the sealer with dye, then filled the freon. The total bill $1072.55 $355.30 for the freon, $717.25 for the leak seal with ** dye. On the 22nd I found out the ** dye costs under $20.00. I called and spoke with ***** the manager. And asked him why they charged so much for the ** dye. He stated that is the going rate. And the bulk of the bill is always the freon. [ Yet the freon was half the price of the ** dye] And putting that in is very technical. It took 5-15 sec. After he hooked it up. I also asked him why it wasn't explained to me that a diagnostic can be done on AC's. He stated that there was a diagnostics run on my machine he had a picture of it in the report. He stated that a lot of the technicians don't explain to consumer because it is technical, and we wouldn't understand. So in their eyes they can charge whatever they want. [the government needs to look into this. Clearly they are price gouching].

      MAC 5 Services

      Date: 10/29/2024

      Thank you for sharing your experience. Were truly sorry to hear that we didnt meet your expectations and understand how frustrating this must have been for you. To help address your concerns, one of our managers will be reaching out to you directly. In the meantime, please dont hesitate to contact us at ************ if theres anything specific youd like to discuss. Thank you again for your feedback. We value each opportunity to learn and improve, and we hope to have the chance to serve you better in the future

    • Ann R

      Date: 08/25/2024

      Ann R

      Date: 08/25/2024

      I had an emergency repair needed, they came out on a saturday morning, about 0930 am, and replaced the leaking bathroom faucet and water lines and then charged me almost $1000.00. They went to my ********** and picked up a new faucet and water lines. Before the quote I had asked about replacing the guts to the toilet and was quoted $399.00 to do that when I declined they were willing to bring that down to $299.00, I still declined. When I wrote up a review on ****** stating that I felt I was taken advantage of, being a senior female, the customer service responded that they were willing to refund $236.00 to bring my total cost to $700.00, IF and it is a big IF I signed a release from them stating that they did nothing wrong and wanting me to remove my negative review and never speak about them again. I have not signed anything. Feeling very taken advantage of.

      MAC 5 Services

      Date: 12/12/2024

      Mrs ******* I see our customer relations department was in touch with you and provided a resolution. Please contact us at ************ to discuss any furthor action you may need. Thank you for providing the feedback.

    • Charles W

      Date: 08/24/2024

      Charles W

      Date: 08/24/2024

      So im a 40 year old disabled vet. I joined the loyalty maintinance program. 2 free ac tune *** a plumbing tune up. Anyway the ac guys come the guy shows me my cold air return isnt enough the builder should have added a 2nd one. He quoted me 308 bucks with the veteran discount. I thought about it thats kinda high but getting on the floor causes me great back pain. So i decided ok go ahead I signed the work order which made it a valid contract.I get a call the morning of yea we cant send a tech out for a 300 dollar job theres bigger and better jobs out there for us. So he says it will be 832 bucks to cut a 20x20 hole in my wall and install a 30 dollar return grate. I called the ********** on them I guess I will be getting a check for my 199 bucks for the program I joined back. About to call my lawyer and see if I have a breech of contract here.I did the job myself in 30 min. An experienced tech can do it in under 15 min and they wanted 832 ******** not done wirh these clowns. I didnt have a yelp acct so I couldnt see the reviews. On ****** they have a 4.9 yelp 2.4 wonder what shenannigans they are playing on google.Heads up Mac 5 you just wronged the wrong man. Since covid many companies have been s******* everyone over. I have dealt with many companies lateley not being ethical not upholding warranties playong games and just being total bums. Im disabled and dont have a job I have the time to protest on the sidewalk in front of your business. MAC 5 STIFFS VETERANS BREECHES CONTRACTS AND RIPS THEM OFF PRICE GOUGERS.I AM BED RIDDEN TODAY CUZ I HURT MY BACK HAVING TO DO A REPAIR THAT THE INTIAL 308 PRICE ***** WASNT ENOUGH FOR YOU YOU HAD TO GO FOR MORE. MY BACK WILL HEAL IN A FEW DAYS. ******* HAS POSTERBOARD FOR A **** EACH MY PROTEST SIGNS MAYBE 2 POSTERBOARDS PER 6FT LONG 2X2 STICK 2 STICKS SOUND GOOD LOTS OF INFO FOR PEOPLE DRIVING BY TO SEE. SEE YOU GUYS NEXT WEEK. AND ITS PERFECTLY LEGAL TO PROTEST YOU PEOPLE ON PUBLIC PROPERTY

      MAC 5 Services

      Date: 08/27/2024

      Thank you for taking the time to share your feedback with us. We truly value your input and are committed to ensuring every experience with our company is a positive one. A member of our team will be reaching out to you shortly to discuss your concerns.

    • Russ J

      Date: 05/03/2024

      Russ J

      Date: 05/03/2024

      ******. Repaired a leak on a toilet supply line (very simple job) took less the an hour. Parts costed about $5. They charged $825!!!!!!! Terrible way to do business. Avoid calling these crooks at all costs.

      MAC 5 Services

      Date: 12/13/2024

      Thank you for taking the time to share your experience with us as we use your feedback to improve our services. We are sorry you didn't receive the 5-star service we strive for. We would like to discuss this further, please call us at **********.

    MAC 5 Services is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.