Complaints

This profile includes complaints for HSN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HSN

  1 HSN Dr Saint Petersburg, FL 33729-0001

  
• 

  HSN

  5959 Triumph St Commerce, CA 90040-1609

• 

  HSN

  3839 W. Buckeye Road Phoenix, AZ 85009

• 

  Home Shopping Catalog Inc

  3762 W 11th Ave # 114 Eugene, OR 97402-3010

• 

  HSN

  6130 Preservation Dr Chattanooga, TN 37416-3600

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I saw a Ring Doorbell w/an extra camera & a Solar Panel for $201.00 When I recieved it there was no Doorbell but I got an email stating I could buy one for $124.00 It was for all 3 items and the woman I talked to confirmed it said it was like getting the extra ************** for free... Then they told me it was sold out, then it was in another shipment.. Then, I already recieved it.. Then I got everything I'm going to get. I know what I ordered and confirmed it twice w/the operator. Then they tried to tell me the value of the pieces I recieved.. well if that was true I paid full price for them and that makes no sense!!I ordered 3 items for $201.00 and only recieved 2.. I don't want my money back I want my Ring Doorbell!! I paid for it!!

  

  Business Response

  Date: 02/13/2023

  Hi,
  
  I am sorry for any confusion or misunderstanding regarding your order. Our records indicate you ordered the Ring Spotlight Wireless HD Security ********************* in white and an extra solar panel. This is a video camera with spotlight feature, however it is not the Ring doorbell. Both orders are still in the return window if you wish to return for a full refund.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 19367332
  
  I am rejecting this response because: the sale was for the DOORBELL, the camera & the solar Panel.. I know what I ordered and saw in the auction.. why would I buy those 2 items for normal costs?.. the Woman I talked to even agreed and said "It was like buying the Doorbell & getting the Camera & Panel for Free!" Now doesn't that sound more like a deal than buying those other 2 items at cost!!??. 

  No! It said

  ".. you get the Doorbell, the camera & the panel for One Low Price!"

  It was the ONLY reason I bought it!
  
  Sincerely,
  
  Barrison Stone

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a camera on hsn as a gift for Christmas in late November 2022. I want to return it unopened, and I was told I could not. I read that hsn had a six month return policy.

  

  Business Response

  Date: 02/09/2023

  Hi,

  We are sad to hear that you want to return an item. Our return policy is a 30 day in home timeframe to allow you time to receive the item and use it to best determine if you want to keep it. However, we do have an extended return window during the holidays. Items purchased in the holiday timeframe, such as yours would be accepted back as long as they are post marked by 1/31/2023. Unfortunately, our holiday returns window is over, and this is outside the return policy.

  Customer Answer

  Date: 02/10/2023

   
  Complaint: 19363576
  
  I am rejecting this response because: their policy for unopened item is not stated.  It was a gift, was not given until the 25th.  Its fine, last time I do business with hsn.  No loyalty 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 02/10/2023

  Hi,

   

  HSN's return policy is available on our website under the FAQs linked here *******************************************.

   

  The policy states: We stand by every product we sell, and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned. If an HSN purchase does not meet your expectations, you may return the item within 30 days of the date of receipt for a full refund including the original shipping and handling. Returns made after the stated return policy period will be returned to the sender. Select items cannot be returned. When applicable, this will be specified at the time of sale.

  Customer Answer

  Date: 02/13/2023

   
  Complaint: 19363576
  
  I am rejecting this response because:
  The policy should be laid out before someone purchase a item especially around Christmas and as a gift, not after the fact, when its convenient to point out.  I just will cease to do business with this company
  Sincerely,
  
  *********************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *************** in December, 2022. I also bought insurance. The thing doesn't work at all. I have already made one payment, $28.99. The total will be $173.94.

  

  Business Response

  Date: 01/31/2023

  Hi,
  
  We are sorry to hear you are unhappy with your purchase. This item has a 30-day in-home return window and would need to be received by 02/03/2023 for a full refund. However, this does come with a manufacturer's 3-year extended warranty they can be reached at **************. An extended warranty was also purchased for the order and their contact information is **************,available 24/7/365 or visit allstateprotectionplans.com/hsn.

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 3 pans of ************************* and the bottom of pans are scratching and the lids are falling apart and when we make soup or macaroni and cheese it sticks too the pan and when we make spaghetti it sticks to the pans and it is the spaghetti pots and the sauce pan .we paid $100.00 dollars on all the merchandise. We lost the receipt because we moved and lived in a motel room for 24 days. We have a new place now. We just want our money back. We are recovering from covid and we are on oxygen. We are on social security **********************, we want our money back. Thank you.

  

  Business Response

  Date: 01/31/2023

  Hi,

  We apologize for the issues you are having with this order. After reviewing your account, I am only able to find a purchase of a griddle/grill on 08/17/2018, unfortunately this item only comes with a one-year limited manufacturer warranty and is outside of our return policy at this time. I was not able to locate an order for pans in your history.

  Customer Answer

  Date: 02/01/2023

   
  Complaint: 18948505
  
  I am rejecting this response because:

  We bought the ************************* griddle and grill and we did try to return it and they gave me and my husband a hard time when we tried to return it. We spent $200.00 dollars on griddle and grill. We are recovering from covid and we are on oxygen. We just want our money back please. We are on social security disability. We were homeless for 24 days and lived in a motel room.  We have a beautiful place now. We lost the receipt in the move. Thank you. 
  
  Sincerely,
  
  *********************************

  

  Business Response

  Date: 02/13/2023

  Hi,

  I apologize that you are having issues with the griddle, however this was purchased on 08/17/2018 and is outside the return window. We are unable to issue a refund or accept a return on this item.

  Customer Answer

  Date: 02/24/2023

   
  Complaint: 18948505
  
  I am rejecting this response because:
  

  We want our money back from HSN because the griddle doesn't work and it is scratching on the bottom and told about *************;Puck and the pot and pans and they argued with me. We want our money back. We spent $100.00 dollars on all the stuff we spent. We moved every year. We lost the receipt. We are recovering from covid. We have health issues and we live in a new place. We are on oxygen and we are on social security disability. We are a disabled couple.

  Thank you, 
  
  
  *********************************

  

  Business Response

  Date: 02/24/2023

  Hi,

  I am truly sorry to hear you are having issues with your order. Unfortunately, this was purchased in 2018 and is well outside of our return policy. You may try contacting the manufacturer's warranty at ************** or **************************, it is also past the one-year warranty they offer so I can't speak to what they may be able to assist with.

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent my return (shoes) on 1/18/2023 with ***** It should NOT take over 2 weeks to process return. I kept my receipt. I demand this return be processed immediately and the return label and any/all processing fees be waived due to poor quality of product!

  

  Business Response

  Date: 01/30/2023

  Hi,

  HSN does not show the return of your order has been received. Tracking indicates it is still in the carrier's possession as of January 24, 2023, and has not been delivered to our return warehouse. AS a courtesy I have processed the return of your order back to the MOP as it is in transit with USPS.

  Customer Answer

  Date: 01/31/2023

   
  
  Complaint:**********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  **************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a 5 tier Orgamic rack comes 2 in a box. One of the racks was slightly damaged. I called HSN. I was able to fix the damage. Without my permission HSN sent me another set of racks. HSN stated I requested for the extra set. HSN has been going into my bank account without my permission. On 1/26/23 they took $47.00 on 1/27/23 they took another $47.00. Instead of refunding my money they keep going into my checking account without authorization. I am currently quarantined due to COVID and they have taken my last money causing to have insufficient Funds! To reiterate, HSN does not have authorization to go into my account.

  

  Business Response

  Date: 01/30/2023

  Hi,

  I apologize for this misunderstanding. In reviewing the order details, the rebill was set up as the original order had not been returned to HSN when a replacement was sent. I see in the notes the rebill was cancelled and a refund issued for the payments charged on 1/27/2023 per the conversation with a supervisor. Please check with your financial institution for the refund of $47.95 processed on 1/27/2023 to the original MOP.

• Initial Complaint

  Date:01/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a proform carbon sytrength adjustable bench for $249 on 1/9/23. Received a different brand, cheaper, Nordic track adjustable bench on 1/16/23. Called and spoke to customer service on 1/16/23. They apologized for mistake. Were going to send a return shipping label in the mail and send the correct item. On 1/25, I again received the wrong ********* was again the Nordic track bench. If you search this companys website, they do not even sell this brand bench on there. This is a scam to try and sell a better bench and to ship their cheaper ones to customers, hoping they dont realize. They will again send a mailing label to return. It is 1/26 and I have yet to receive the return label from the first bench on 1/16. They will not refund my money until their receive their items back at their warehouse.

  

  Business Response

  Date: 02/01/2023

  Hi,

  We are sorry to hear you received the incorrect item twice and have confirmed with the partner the issue and are addressing it with them. Pickups with our freight carrier have been registered for both items. We ask that you contact CEVA at ************ and provide your reference numbers below to schedule a pick-up that will be convenient to you. Once your order has been picked up, you may track it with your return tracking numbers R871105000 & R872418573 with CEVA. Once CEVA confirms the orders have been picked up a refund will be issued back to the MOP.

  
  Reference **********, ID **********
  Reference **********, ID **********

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased some dear foam slippers at $34.99 on May 30, 2022 and returned two pairs in June 2022 for credit refund. One pair was a gift for my earth MUM and the slippers are defective and uncomfortable. I never received my credit refund of $76.98. After all this time they send me an email on Jan. 11 telling me they will not give me my refund! This is so unjust! I want my money back! The slippers are not walkable and are defective and I returned them back on time. If they received a delayed return its not my fault! I had purchased four pairs and returned two pairs and I can't even use the slippers I kept! I should receive my money back and I want my refund!

  

  Business Response

  Date: 01/25/2023

  Hi,

  Our records indicate that a return was processed on both orders 1825150978 & 1825150979 and a refund was issued on 7/1/2022 for the amounts below:

  Order ***********

  7/1/2022 - $10.53
  7/1/2022 - $6.99

  Order 1825150978:

  7/1/2022 - $10.53
  7/1/2022 - $6.99

  Please check with the finance institution for the card used to purchase these. 

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Polaroid Camera around Christmas time. Opened up the box and set it up and found out that the lens is extremely noisy. Turned off all other sounds and still very noisy. Tried to take a picture with the camera and it does not focus in at all. The memory card that was included is not even the memory card that is recommended for the camera. Called for a label to return it and was told 2 times that I have to wait for a label from the manufacturer to mail it. Then called again and found out that it was mailed but for some reason was not delivered to me then hear that it can be mailed within 5-7 days. Then I talk to someone on 1/24/23 and I was told that it was emailed to me which never came through. Check my spam and never received the label. Now I am being told that it was requested again and it would be mailed again within 5-7 days. Then told that it will be emailed from UPS/HSN and to look out for it. I received a label from QVC for what I thought was the label I had been waiting for and it ended going back to QVC. Contacted QVC and they are flagging it to be forwarded to HSN. This whole thing is one big mess and disaster because HSN is still working in the stone ages when it comes to returns. I don't understand why when I called that I have to wait 21-30 days for a label to be mailed and then told emailed. I am being told now that its another 5-7 days and by the time HSN receives the camera, and process it, we are looking at almost close to 60 days for a return that should only take days not months. Amazon does them instantly even after the label is scanned at the UPS store. With this whole disastrous mess, I am thinking its time to cut ties with HSN unless they can make this right and not in 60 days. To top it all off, I have to wait for HSN to get the camera in their possession to process the refund for the camera and insurance and until then, I will keep getting charged for the camera until its resolved.

  

  Business Response

  Date: 01/25/2023

  Hi,

  HSN has requested a physical label be mailed to the customers shipping address. This will be sent via USPS mail from St Petersburg Florida. Please allow 5-7 business days for it to be received.

• Initial Complaint

  Date:01/23/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6 November 2022, I made a purchase on HSN.com. I received most of the items purchased, but 4 of them On 11 December 2022,I contacted HSN.com customer service and they refunded the total of $107.0 for the items I did not receive. I thought that was all about it, but I just received a letter on 19 January 2023 from HSN.com customer services stating that I will be charged for the items because they made an investigation and the items supposedly delivered by the carrier. They were not delivered. They never sent a tracking number so I could verify it on my own neither; their website displayed the items were delivered, but without any number. I believe that they are trying to double dip and rob me. It is suspicious that they waited over 2 months to supposedly investigate this case and charge me for items that were not received. Maybe they waited to see if I deleted the email with order and information so they can recharge. I do not know. All that I know is that it is shameful that a renown company falls this low to steal from customers. I will never buy from them again.

  

  Business Response

  Date: 01/26/2023

  Hi,

  I apologize for the inconvenience and frustration, our Claims department opens all lost package claims with the carrier, based on the findings from the carrier a customer may be charged if the carrier deemed the item was successfully delivered. I have cancelled the pending charge on these four orders. Additionally, a letter will be mailed advising the rebill has been cancelled.